Open Roles at Vodafone Global Enterprise

Role Purpose:

• To process applications for credit vetting, activations and transfer of ownership; as escalated through the relevant customer acquisition workflow and queue management systems

Your responsibilities will include:

• To perform detailed, accurate and relevant assessment of all credit vetting requests escalated for manual assessment; in according with company policy and guidelines  
• Process manual customer credit applications with the intention of improving the company’s overall market share whilst maintaining an acceptable level of bad debt  
• To perform effective confirmation, verification and validation of customer information and contractual information prior to the activation of post-paid services onto the Vodacom billing system
• To accurately and timely create and activate customer and subscriber GSM and non-GSM requests onto the Vodacom billing system  
• To accurately and timely process requests for the transfer of ownership of subscriber services on Vodacom’s billing system
• To provide telephonic support to Trade Partners and customers on matters relating to the Customer Acquisition process and IT systems  
• To resolve queries from Trade Partners and customers related to credit vetting, transfer of ownership requests, activation and confirmation failures
• To resolve escalated queries through the correct channels as specified in the agreed Policies and Procedures   
• To provide Trade Partners and customers with detailed explanations of the outcome and status of their requests
• To ensure that all the Customer Acquisition service levels are attained through effective customer service, quality, professionalism and good product knowledge

The ideal candidate for this role will have:

• A minimum of 2 years relevant experience including  
• 1 year in a call centre environment (Credit Vetting) – essential 
• And Previous Credit Vetting experience – essential.
• Grade 12 essential  
• Credit related Diploma desired

Job Knowledge:

• Credit vetting process and decision-making knowledge   
• Customer verification, validation and confirmation    
• Customer creation and subscriber activations process   
• Transfer of ownership processes   
• Microsoft Office Applications    
• Data Capturing   
• Call Centre Knowledge  
• Knowledge of and experience in the use of Vodacom’s billing system - desirable

Job Related Skills:

• Good persuasion skills   
• Ability to deal effectively with irate customers   
• Good oral communication skills  
• Customer focused   
• Interpersonal skills   
• Good communication skills  
• Good problem-solving skills   
• Quality awareness   
• Ability to work under pressure   
• Good listening skills   
• Good time Management

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Role Purpose:

• The Cloud Cybersecurity Principal Specialist is accountable for ensuring the security, integrity and confidentiality of Cloud-based systems and services. This role focuses on designing, implementing, managing and maintaining robust cybersecurity solutions and processes that protect cloud infrastructures, applications, and data across platforms such as AWS, Azure and Huawei Cloud.

Your responsibilities will include:

• Manage the Security and Privacy by Design Assurance (SPDA) processes for MPA products and services both cloud-based.
• Design and implement cloud security architectures in alignment with best practices to protect cloud environments.
• Perform regular security assessments, vulnerability scans, and penetration testing on cloud-based systems.
• Monitor cloud environments for potential security threats and vulnerabilities.
• Develop, implement, and enforce cloud security policies and procedures.
• Ensure Secure Cloud Operations by the Cloud Team
• Manage identity and access management (IAM) controls for cloud services.
• Provide recommendations for cloud security improvements and assist in implementing security controls to meet compliance requirements.
• Collaborate with development and operations teams to integrate security throughout the cloud development lifecycle (DevSecOps).
• Respond to and mitigate cloud security incidents, performing root cause analysis and applying lessons learned.
• Maintain up-to-date knowledge of cloud security trends, risks, and solutions.

The ideal candidate for this role will have:

• Minimum of Six years of experience in cybersecurity-related roles, three year of which should be specialized Cloud Security.
• Degree in Electrical Eng/Computer Science/information Technology or equivalent Technology-related degree
• Cloud certifications such as AWS Certified Security Specialty, Azure Security Engineer, or Google Professional Cloud Security Engineer.
• Security certifications like CISSP, CISM, or CEH are highly desirable.
• Hands-on experience with security 

Skills and Competencies:

• Strong knowledge of cloud platforms (AWS, Azure Cloud) and cloud-native security features.
• Experience with security tools like firewalls, intrusion detection/prevention systems (IDS/IPS), encryption, and security information event management (SIEM).
• Expertise in IAM, multi-factor authentication (MFA), and secure cloud infrastructure design.
• Experience with automation and scripting tools (e.g., Terraform, CloudFormation, Python) to enhance cloud security.
• Proficient in cloud security best practices, including monitoring, logging, and incident response.

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Role Purpose/Business Unit:

• The Vodacom Group has a number of Operating companies across Africa. This role reports to the Vodacom information Officer and forms part of the Vodacom Information Systems senior leadership team. It is one of the key interfaces between Vodacom Group and its Markets. The main stakeholders include the Vodacom Chief Commercial Officer and his/her leadership team, Market Managing Directors, and Market Chief Technology/Information Officers.
• The incumbent, as a member of D&IT senior leadership team, is responsible for applying expertise across one or more D&IT Domains e.g. IT Operation and quality management, Tooling and IT4IT, Corporate IT, Vodafone Business IT, Demand management and ways of working, etc. Main objectives of a domain leader are to articulate strategy for their own domain/s including assessment of the market’s maturity level, drive standardization and leverage scale across markets, define key suppliers for the domain/s.  specify key domains’ OKRs, build communities of practice, owns KPIs and major programs reporting and ensure alignment with Vodacom and in turn Vodafone group Technology strategies. 

Your responsibilities will include:

• Define strategy for his/her Digital and IT domain/s
• Define and Improve Technology OKRs within his/her domain/s that will drive maximum support to business growth and differentiation. 
• Spot opportunities for leveraging scale across the markets within his/her domain/s by driving standardization agenda and implementing best practices/guardrails across markets. 
• Accountable for domain/s’ target architecture with needed flexibility to cater for different markets local environments, regulations and budget limitations, definition of domains’ suppliers and sourcing strategies. 
• Drive the vision for efficiency across his/her domain/s including the use of technology, automation and AI with clear definition of ROI on investment. 
• Create community of practices of similar skills and capabilities across the markets. Ensure regular meetings and meaningful sharing of best practices linked to OKRs improvement. 
• Spot possible opportunities for growing talents within his domain and creating pan African career opportunities for them as per the need
• Ensure the right governance in place to follow up on Mega programs implemented by the different markets to achieve domain/s’ strategy 
• Reporting of domains KPIs and Ensure markets have the required improvement plans when needed.
• Work closely with commercial teams when relevant to improve agile practices and time to market. 
• Drive Innovation pilots across domain.  Follow up on scaling up plans and ROI of technology investment. 

The ideal candidate for this role will have:

Must have technical / professional qualifications: 

• An advanced Telecommunications or Information Technology or similar degree is essential 
• An MBA will be advantageous
• Minimum 15 years’ experience working in Telecommunications and IT.
• Minimum 10 years management and leadership experience in IT Operations & Development, including:
• Technology security, risk management, business continuity management and compliance. 

Core competencies, knowledge and experience:

• Strong architectural understanding of the Digital and IT environment in a Telco 
• Knowledge of frameworks used in IT and Telco e.g. eTOM, ITIL 
• Sound understanding of Budget planning and life cycle management within Teclo environment. 
• Forward thinker in areas such as Cloud Engineering, Analytics and AI, DevXOps, scalable agile, etc.  
• Risk Management in a technology environment 
• Technology Security Management 
• Strong Programme and Project management skills
• Familiar with working in a matrix organization and deliver results through peer leadership 
• Ability to succinctly express key concepts for C-suit and board delivery and understanding

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Your responsibilities will include:

Impact to the business

• Deliver strategic projects within Vodacom Group
• Formulate business issues into robust and quantified decision frameworks to identify options with preferred solutions
• Identify and analyse business trends and understand significance and business implications
• Identify and develop the supporting business case underpinning strategic opportunities
• Provide information and analysis to support key strategic decisions and long term planning implementation

Customers, Suppliers & Third Parties

• Work with suppliers to effectively deliver results (including advisors, lawyers and financial institutions)

Teamwork

• Coordinate multi-functional teams (Commercial, Technology, Finance etc.)
• Execute and drive projects towards clear conclusion, results and recommendations
• Work effectively within the organization to build consensus and ideas

Innovation and Change

• Maintain personal motivation and drive to take ideas from conception to implementation
• Drive new thinking and innovative thinking in the business
• Take personal risks to ensure issues addressed properly and fully
• Be willing to make important decisions under pressure, sometimes without full information being available

Communication

• Communicate effectively at all levels, from staff to CEO level
• Conduct a systemic evaluation and presentation of business opportunities that highlights key risks/opportunities
• Structure ideas, recommendations and written arguments into compelling storylines that facilitate effective decision-making

Leadership

• Bring best-practice management and thought leadership to influence teams’ output
• Collaborate with multi-functional teams on best practice & alignment with Vodafone strategy requirements

The ideal candidate for this role will have:

• Degree in a financial/numerate discipline – e.g., Commerce, Science, Engineering
• Postgraduate qualification (e.g., Masters, MBA, CA(SA)) beneficial
• Emerging strategy leader with strong strategy or business development experience at management level
• Min 5 years’ experience in a corporate strategy function in an established corporate

AND / OR

• Min 3 years’ experience in management consulting at a leading consulting/advisory firm

Competency / Performance Drivers

• Strong analytical skills
• Exceptional verbal and written communication skills (presentations, report writing, etc.)
• Research ability (‘curious & questioning mind’)
• Strong project management
• Effective teamwork
• Excellent influencing & negotiation skills

Technical / Professional Expertise

• Understanding of Strategy process and best practice – including strategy development, implementation and communication
• Understand market structures, competition dynamics and consumer behaviours
• Working knowledge of the market, players and trends in Telecoms industry
• Background in Management Consulting, or relevant experience in a senior corporate strategy role

We make an impact by offering:

• Enticing incentive programs and competitive benefit packages
• Retirement funds, risk benefits, and medical aid benefits
• Cell phone and data benefits, advantages fibre connection discounts, and exclusive staff discounts offered in collaboration with partner companies