Open Vacancies at Ecowize Group

Responsibilities

• Customer experience and satisfaction by driving key OTIF (on-time-in-full) strategies and ensuring excellent communications with the customers and respective representatives.
• Capturing and processing orders timeously and correctly.
• Coordinate orders and deliveries ensuring that distribution partners have planned adequately.
• Building and maintaining customer relationships
• Resolving all customer queries within an acceptable timeframe
• Managing stock at various warehouses with daily stock reviews and planning in advance pertaining to stock availability.
• Mitigating non-conformance and back-orders by adequately resolving, investigating, reporting, and updating.
• Developing an adequate route planning strategy and driving optimal loads and planning to reduce cost of distribution.
• Focus on empowering the team and focus on continuous development and improvement.

Requirements

• Grade 12
• Preferred certification in Administration/ related qualification in supply chain management
• Preferred background in Industry fundamentals – understanding of the cleaning and sanitation industry.
• knowledge of CRM and Order Management – SAGE/Granite reporting
• Experience in invoice Administration / Debtors
• Project Management
• Customer service, communication, and time management

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Job Specification: 

• Manage and coordinate all operational functions on site. 
• Delivery a daily Food Safe Facility to customer standards.  
• Use information obtained at the site to complete inspections, micros, audits, and customer feedback. 
• Managing of site budgets and manage manhours as per shift schedule.  
• Responsible for staff management and resolving HR related matters.  
• Coaching and mentoring of staff as well as developing skills. 
• Drive Occupational Health and Safety and make recommendations to improve the process.  
• Ensure internal audits meet daily requirements.  
• Close out any raised non – conformances of micros out of specification and following up on NCR’s. 
• Liaise daily with customers.  
• Assist with recruitment for the region as the need arises.  
• Assist with coordinating training interventions at site level.  

Job Requirements: 

• Grade 12.
• Management /or Food Technology Qualification (advantageous). 
• Experience in FMCG and or cleaning industry essential. 
• Staff Management and Labour Relations experience is essential.  
• Experience working with a Hygiene Quality Management System is advantageous. 
• Own reliable transport essential and willingness to travel.  
• Good command of the English Language. 
• High-Quality administrative skills required. 
• Be flexible to work at various sites as requested on short notice. 

The successful incumbent must have the following skill sets: 

• Must be comfortable with the Ecowize culture and values.  
• Able to work a strict shift position and willing to work over weekends. 
• Experience in the food production industry. 
• Must be able to manage the strict flow of operations.  
• Ability to work in a dynamic work environment and meet deadlines. 
• High work standards, energetic and driven. 
• Excellent communication skills (English Command). 
• Proficient in all Microsoft Applications.  
• Attention to detail. 
• Customer centric.  

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Summary of responsibilities:

• Pre-planning Weekly Sales Prospects.
• Meet Monthly and Annual Sales Target.
• Filing reports on-line.
• Maintain Service Records and Documentation.
• Achieving daily and weekly call ratios to ensure targets are met.
• Will be responsible to generate their own leads by means of cold calling.
• Client site surveys and to supply solutions to the clients.
• Preparing quotations/proposals/tenders and presentations.
• Consolidate data in order to facilitate management reporting.
• Develop and implement a growth strategy that focuses on specific market segments.
• Supply management with reports on customer needs, problems, interests, competitive activities, and potential for new products and services.
• Negotiating sales and clinching business deals.
• Initiate Invoicing & Payment.
• Conduct handing over of new contracts to operations.
• Follow up on new business achieved.
• Management of costs compared to budget.
• Conduct follow up calls, relationship building.

Job Requirements:

• Grade 12
• Previous experience in cold calling.
• Proven track record in establishing and growing pest control and hygiene markets.
• Excellent selling, communication, and strong negotiation skills.
• Highly computer literate: Excel, Word, Outlook, and PowerPoint.
• 5 Years sales experience in the service industry.
• Ability to work under pressure and adhere to tight deadlines.
• High work standards, excellent communication skills, energetic and driven. 
• Good administration and computer skills.
• Previous experience in Pest Control and Hygiene will be an advantage.