Openings at Barloworld Equipment

Key Outputs

• Correctly identify the needs of the customer using all information possible (Serial number, model number etc…)
• Create quotes and follow up with customers daily
• Convert all quotes to sales orders with the correct pricing against the quote
• Ensure that all regions are checked for available stock before an Airfreight or emergency order is created
• Process parts orders and back orders efficiently and effectively as per above
• Maintain all open back orders that gets cancelled or grieved by JDC as well as the sales order
• Action grieved orders using SIS for the reason the order was grieved and liaise with JDC
• Ensure that all quotes are maintained and closed daily with the correct reason for not converting this to a sale
• Liaise with customers to generate quotes ,Do daily follow ups with customers on open quotes
• Follow up on all parts on backorder or emergency and provide / communicate progress to the customers on a daily basis
• Create credit returns in line with the credit return policy
• Maintain all backorders and Sales orders linked to outstanding purchase orders

Qualification, Experience and Competencies

• Grade 12/ Matric
• Good Business Communication and interpersonal Skills
• Relationship building skills
• Customer orientation, Technical Ability ,Attention to detail
• Persuasive, Resilience
• Ability to sell value to customers providing them with suitable options
• At least 2 years’ experience in SAP SD/MM
• Excellent Excel knowledge
• Basic Business and Financial Acumen

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Key Output

• Supervise a team of artisans and assistants in the maintenance and repair of earthmoving equipment and / or components
• Manage and monitor work in progress
• Apply all applicable policies and procedures, e.g. warranty, safety, etc
• Effectively communicate verbally and non-verbally with team, management, customers and peers
• Utilise appropriate processes such as succession planning, PM & L&D to develop and grow team and self
• Ensure outputs of service audits are achieved.
• Makes sure that all repairs are performed in line with the warranty procedures
• To manage and repair all the equipment repairs
• To successfully lead the team and ensure that all repairs are done timeously ,
• Effectively manage the team meetings ,To complete monthly reports.
• To liaise with the Service Management to ensure that all outputs are met.

Qualification, Experience and Competencies

• Qualified Artisan. [Mechanic in relevant trade (e.g., Diesel Mechanic / Earthmoving Equipment Mechanic)
• Minimum 5 years post-apprentice / learnership experience
• Standing in as supervisor or as team leader on a number of occasions or being a service planner for at least 2 years
• Knowledge of the planning function.
• Computer literate
• Supervisory knowledge will be advantageous, Excellent technical, interpersonal and leadership skills.
• Sound interpretation of communication skills
• Basic technical report writing , business and financial understanding
• Driver’s license – Code B