Openings at BCE Foodservice Equipment

Duties and responsibilities will include, but will not be limited to:

• Repair or replace broken or malfunctioning components of machinery or equipment.
• Disassemble machinery or equipment to remove parts and make repairs.
• Observe and test the operation of machinery or equipment and diagnose malfunctions, using voltmeters and other testing devices.
• Reassemble equipment after completion of inspections, testing, or repairs.
• Clean, lubricate, or adjust parts, equipment or machinery.
• Examine parts for defects, such as breakage or excessive wear.
• Test newly repaired machinery or equipment to verify the adequacy of repairs.
• Provide comprehensive and accurate reports on diagnosis, assessment of component/part, failures, observations, actions and recommendations.
• Record parts or materials used and order or requisition new parts or materials as necessary.
• Ensure excellence in customer service delivery through meticulously following procedures/processes.
• Ensure the correct documentation is in place and accurately completed before repairs are done.
• Ensure that all OHS procedures are followed and that all tools and equipment is handled with proficiency and with the necessary respect

Minimum Requirements 

• Grade 12
• Relevant technical qualification - electrical / mechanical.
• At least 1-3 years technical (workshop and repairs) experience which include repairs, assembly of equipment, quotations on parts, etc

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The duties will include but will not be limited to:

• Responsible for all system administration of the WMS, this includes new user set-ups, assigning roles, and assisting with other day-to-day related queries.
• In conjunction with the IT Support department, responsible for the timeous resolution of WMS support queries.
• Coordinate projects and ensure the successful and timeous completion of new WMS projects.
• Ensure that proper roll-out and training is implemented for the relevant stakeholders for new WMS projects.
• Assist all departments with the analysis of the system information (extracts reports).
• Evaluate, enhance, and control systems, flows and procedures.
• Implementing and maintaining procedures/administrative systems.
• Process and manage relevant data reports.
• Provide Management with periodic statistics and present reports in the form of graphs, charts, and tables to Management.
• Assist with managing the BCE Administration department including but not limited to, ensuring that all PODs, credit notes, route sheets and the like are filed.
• Follow up on missing PODs, route sheets and credit notes with the relevant departments.
• Maintenance of the archived paperwork.
• Assist with administrative functions such as stock adjustments, transfers, tracking of deliveries, reporting incidents, answer customer inquiries, solve complaints and investigate delivery issues.
• Coordinate and assist with overseeing all administrative aspects relating to 3PL service providers including but not limited to invoices, delivery notes, waybills, track and trace, uplift requests, proof of delivery, over, short, incorrect, and damaged delivery issues.
• Assist with troubleshooting and resolving service and operational issues impacting service delivery in the Warehouse.
• Accountable and responsible to provide feedback and courteous service to customers (internal and external), handle client concerns and direct problems to suitable department heads.
• Participate in change initiatives required in the Warehouse and provide feedback appropriately to Management.
• Identify cost saving opportunities and implement cost reduction principles and procedures.
• Other duties as assigned.

Education and Required Skills

• Relevant Diploma/Degree – Essential
• Excellent Computer Skills (experience in WMS & ERP systems essential)
• At least 3 – 5 years warehouse supervisory experience
• Analytical minded person
• End to end general warehouse management experience.
• Excellent skills in planning, controlling, organising, and communication are required.
• Ability to develop and execute a root cause analysis and fix.
• Ability to develop new and innovative operational solutions.
• Self-starter attitude
• Strong written and verbal communication skills