Openings at CBRE Excellerate

Job Description
Process:

• Budgeting and Expense Control.
• Input on annual expense budget.
• Input on monthly, quarterly forecasts.
• Variance reporting on actuals to budget and forecast.
• Monthly input on expense control and cash flow requirements.
• Manage & Create purchase orders on system.
• Maintain stock register.
• Assist in cost effective management of all soft services.

 Building Management and Administration:

• Manage and execute emergency and day-to-day maintenance items.
• Manage all soft services like cleaning, security, landscaping and all related services.
• Ensure monthly meetings are held with supporting minutes of all the meetings. Manage SLA’s and implement penalties where necessary.
• Housekeeping inspections in accordance with inspection program.
• OHS Act inspections.
• Reinstatement inspections.
• Vacant premises inspections.
• Building inventory.
• Monitoring of adherence to house rules and reporting transgression of user clauses to Portfolio Manager for discussion with tenants.
• Maintain Key Control register.
• Issue parking access permits & regular auditing of access permits.
• Energy Management (including meter readings) & Municipal Accounts (including electrical recoveries).
• Attend to logged calls where call logging is implemented otherwise attend to all tenant queries relating to housekeeping.
• Identify operational risks and measures to rectify same.
• Implementation of emergency plans including evacuation drills.
• Implementation & Monitoring of statutory requirements.
• Reporting and processing of onsite incidents for possible Public Liability and Property Damage Claims
• Coordinating and chairing of OHSAct meetings.

 Tenant Installations, Revamps, Upgrades and Planned Preventative Maintenance projects:

• Act as on-site project manager.
• Manage Tenant Installations as well as smaller projects, including specifications.
• Project Management of Revamps and Upgrading in conjunction with Technical and General Manager.

 People Management:

• Performance Management.
• Training & Development of staff (where applicable).

 Qualification, Experience:

• Minimum of 5 years’ experience as an Operations Manager.
• Project Management.
• Building Services Knowledge especially the maintenance of building service systems within a large organization.
• Mechanical and Plumbing Knowledge.
• Facilities Management principles understanding.
• Health and Safety Management Knowledge.
• Relevant Tertiary Qualification Preferable.

 Knowledge and Skills Required:

• Analytical skills, problem solving, attention to detail, ability to delegate. Innovative, organization and planning skills, financial & business acumen, co-coordinating skills, marketing.
• FULL computer literacy.
• Customer service orientation.
• Inter-personal sensitivity and people management.
• Formulating and implementing best practice strategies and concepts.
• Planning, coordinating and delivery of technical projects.

Deadline:25th July,2025

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Main purpose / objective of the position:

• Perform a management and support function in the Utilities department and for Utilities Managers, ensuring that the operation and processes run smoothly, efficiently and effectively.

Role Objectives / Responsibilities:

Key Accounts Manager:

• Organising, schedule, track and manage client engagements and required outputs to ensure that SLA’s are met.
• Continually build relationships with the client, property management team, facilities management team and other key role-players to ensure exceptional delivery.
• Management of account performance (Reports/Stats)
• Track and measure SLA outputs and trouble-shoot aged issues / work orders.

Operations Manager:

• Develop standard operating procedures for each client and ensure that all role-players maintain discipline on executing SOP’s.
• Ensure that billing protocols are prepared, documented and signed off for each property and portfolio.
• Ensure adherence to billing protocols by meter reading service company.
• Developing POPIA compliant document control and storage.
• Ongoing improvement of business processes.
• Identification, initiation and implementation of projects that will drive operational efficiency.
• Using Analysis outcomes to proactively enhance business processes and reporting.
• Identifying systems errors or opportunities for optimisation and engaging with IT/service providers to timeously resolve these errors with minimal disruption to operations.
• Systems process improvements -proactively identify potential system improvements to enhance reporting and overall operational efficiencies.

Business Development:

• Identify new business opportunities and cross selling / upselling opportunities.
• People Management:
• Assisting the team to better analyse and interpret data.
• Communicating and training of staff on systems and processes.

Experience / Education:

• 10 years + utilities management background.
• Matric and tertiary qualification.
• Experience in managing a team.

Knowledge Required:

• Aptitude for figures and Energy management.
• Adequate knowledge of specific discipline.
• Legislation and regulations with regards to municipal/government supply and services requirements.
• Industry knowledge specific to area of accountability.
• Computer Literacy.
• Negotiations skills.
• Organising skills.

Competencies Required:

• Excellent Communication skills.
• Delivering Results and Meeting Customer Expectations.
• Leadership and management.
• Adaptability.
• Task Management.
• Deadline Driven.
• Personal Mastery.
• Emotional Skills/Intelligence.
• Decision making.

Deadline:25th July,2025