We believe in hiring talented, hardworking and ambitious people from all over the world. In return, we ensure a supportive working environment, access to leading edge technologies and a commitment to social awareness and equity. Working in this unique and highly competitive industry means that we have to take risks and be innovative. The way we do this is...
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Who we’re looking for
- We’re on a thrilling journey of growth and innovation, and we need passionate, driven individuals to join us. At DigiOutsource, every day is action-packed, and we expect you to bring your A-game. In return, you’ll find a supportive environment where your skills can flourish and your career can soar.
Ready to become a game-changer? Supercharge your career with us and be part of something extraordinary.
Why we need you
- We’re on a mission to create extraordinary experiences for our customers, and we believe that your unique skills, passion and superdrive will help us achieve our vision.
- As a Customer Service Host, you’ll be supporting the delivery of high-quality service within the contact centre covering, but not limited to, engaging with our customers through live chats, calls and emails, assisting them with their queries and/complaints. This will help us excel at providing world class service to stay ahead of the game.
What you’ll be doing
As part of your role, your responsibilities will include:
- Providing world-class customer service by responding to customer queries by telephone, email, and online chats
- Processing and resolving incoming and outgoing contacts in a multimedia environment
- Processing pertinent information into relevant databases
- Completion of tasks assigned during shift
- Customer relationship building and management as well as cross selling products and services
- Problem solving tasks during shift
- Handling and taking full responsibility for customer related queries
- Excellent time management and adherence to schedule
- Performing extra tasks given by managers / shift supervisors as required
This job description is not intended to be an exhaustive list of responsibilities. You may be required to complete other reasonable duties in order to achieve business objectives.
Essential skills you’ll bring to the table
The necessary skills that we require for this role include:
- Clear and concise verbal and written communication skills
- The ability to handle complex interactions clearly and effectively
- Experience working collaboratively in cross-functional teams, with a focus on achieving shared goals
- Exceptional attention to detail, ensuring high standards of quality in all interactions
- Ability to adapt quickly to changing environments and priorities, maintaining effectiveness in dynamic situations
- Matric with 2+ years of customer service experience, or a completed Degree/Diploma with no experience required
- Must be available to work 24/7 shifts
- Must have reliable transport
Desirable skills you’ve got up your sleeve
It would be great if you also have some of the following skills:
- In-depth knowledge of sports betting markets, including odds calculation, betting types and market trends
- Previous experience in the online gaming or casino industry, with a strong understanding of player behaviour and industry regulations
- Familiarity with gambling regulations and compliance requirements in various jurisdictions, ensuring adherence to legal standards
- Experience in developing and executing customer retention strategies
- Expertise in managing multiple customer contacts simultaneously.
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Why we need you
- We are on a mission to create extraordinary experiences for our customers, and we believe that your unique skills, passion and superdrive will help us achieve our vision.
- As a software engineer, you will focus on designing and developing robust, scalable, and efficient software solutions on the .NET (C#) framework. You will work closely with the team to deliver seamless integrations and high-quality products, contributing to the overall success of our technology stack.
What you’ll be doing
Engineering
- Build, maintain, enhance and deploy software according to company’s software engineering standards and aligning these standards to industry standards and best practices.
- Unit-test all software artifacts.
- Maintain current systems and contribute to developing new systems using the latest technologies.
- Collaborate other software engineers and teams to deliver high-quality software solutions.
- Provide second line support for software issues and contribute towards resolving complex production issues.
- Monitor systems performance and ensure all SLAs are met.
Documentation
- Maintain comprehensive documentation of system architecture, processes, and workflows for transparency and future reference.
Essential skills you’ll bring to the table
The necessary skills that we require for this role include:
- 3 to 5 years’ practical experience in the full software development life cycle as a software engineer or software developer.
- Strong proficiency in object-oriented programming (OOP) principles, with a preference for experience in C# and the .NET framework.
- Experience in designing and building RESTful APIs and microservices.
- Proficient in working with relational databases (e.g. SQL Server) and writing efficient queries.
- Experience with containerization technologies (e.g. Docker)
- Familiarity with cloud platforms such as AWS, Azure or GCP.
- Solid understanding of Software Testing fundamentals.
- Demonstrates consistent passion for Technology and keeping up with the industry.
- Exceptional attention to detail, ensuring high standards of quality in all outputs
- Ability to adapt quickly to changing environments and priorities, maintaining effectiveness in dynamic situations
- Excellent problem solving and analytical skills.
- Ability to accurately estimate effort and take ownership for time management and delivery.
- Strong collaboration and communication abilities.
Desirable skills you’ve got up your sleeve
It would be great if you also have some of the following skills:
- Previous experience in the online gaming or casino industry, with a strong understanding of player behaviour and industry regulations
- Experience with Test-Driven Development (TDD) and writing unit/integration tests.
- Familiarity with container orchestration tools (e.g. Kubernetes).
- Knowledge of NoSQL databases (e.g. MongoDB) and distributed systems.
- Knowledge of in memory datastores (e.g. Redis or Valkey).
- Experience with messaging systems (e.g. Kafka, RabbitMQ).
- Experience as part of an Agile software engineering team.
- A good understanding or security principles,
- An understanding of JavaScript frameworks (e.g. Angular, Vue and React).
- Computer Science related degree, diploma, or similar qualification in software engineering.
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Why we need you
- We’re on a mission to create extraordinary experiences for our customers, and we believe that your unique skills, passion and superdrive will help us achieve our vision.
- We are seeking a dynamic and strategic Promotions & Lifecycle Specialist to support our iGaming brands. This role will be instrumental in driving user engagement through innovative promotional strategies and lifecycle marketing initiatives designed to appeal to diverse player segments across multiple markets.
What you’ll be doing
As part of your role, your responsibilities will include:
Core Duties:
- Execute briefs, projects, and initiatives to support / grow the Player Lifecycle Strategy.
- Prioritize and plan projects with the Player Lifecycle Manager.
- Optimize communication touchpoints and adjust interventions as needed.
- Identify new opportunities and collaborate on implementation.
- Work with external teams (e.g., Market Development, Digital Marketing).
- Stay informed on competitors, industry trends, and marketing best practices.
- Monitor project success and apply learnings.
- Ensure communication meets customer needs and improves response rates.
- Deliver projects on time, meeting standards and deadlines.
- Implement initiatives to optimize player experience and minimize revenue loss.
Financial Management
- Devise initiatives and offer strategies that deliver on customer expectations and support anticipated ROI per project/intervention.
- Ensure numbers management, deep dives and forensic audits, on all variables of the New Player Portfolio / promotions to ensure initiatives are measurable against set KPI’s thereof.
Project Management:
- Coordinate marketing activities to support retention with stakeholders.
- Diversify automation to drive business growth.
- Ensure cooperation between teams and suppliers to meet project timelines.
- Assess tools to improve flexibility and scalability.
- Run ad-hoc promotions for re-engagement before automation.
Financial Management
- Develop initiatives and offers to meet ROI targets.
- Conduct audits on the Offer Management Portfolio to measure against KPIs.
- This job description is not intended to be an exhaustive list of responsibilities. You may be required to complete other reasonable duties to achieve business objectives.
Essential skills you’ll bring to the table
- The necessary skills that we require for this role include:
- Relevant tertiary qualification in Project Management, Marketing, Business, or Finance Administration
- Minimum of 2 years’ experience within the iGaming industry, with a strong understanding of customer behavior and data-driven retention strategies
- Proven working knowledge of Microsoft Office Suite, including advanced Excel (spreadsheets, pivot tables, graphs, and formulas)
- Strong analytical mindset, confident in interpreting data and making informed business decisions
- Excellent verbal and written communication skills, with the ability to present complex ideas clearly and effectively
- Demonstrated project management expertise, with a track record of delivering projects on time and within scope
- Exceptional attention to detail, ensuring accuracy and consistency across all deliverables
- Ability to adapt quickly to changing priorities in a fast-paced, dynamic environment
- Highly organized, proactive, and quality-driven
Desirable skills you’ve got up your sleeve
It would be great if you also have some of the following skills:
- Proven experience owning and delivering end-to-end retention strategies and governance, not just campaign execution
- Proficiency in project management software such as Jira
- Experience in developing and optimizing customer retention frameworks or lifecycle marketing programs
- People management or leadership experience within a marketing or retention team
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Why we need you
- We’re on a mission to create extraordinary experiences for our customers, and we believe that your unique skills, passion and superdrive will help us achieve our vision.
- The primary function of the AML Enhanced Due Diligence Specialist is to maintain the prescribed AML compliance ensuring Spin endeavours to understand the volume and source of wealth of their clients.
- A secondary function is to review documentation in relation to Source of Wealth.
- You will be required to work within the AML compliance guidelines and exercise independent judgment. The role requires an individual who has immense attention to detail and the ability to work under pressure.
What you’ll be doing
As part of your role, your responsibilities will include:
- Full and accurate assessments of all Spin Customers which will include :
- A review of all account information across various internal software applications
- A review of all information available on open source information
- A review on (financial) documentation
- Compiling case information in accordance with an outlined format.
- Liaise with the MLRO’s and / or exercise judgement around findings to determine the depth of
- information required to satisfy AML requirements.
- Exercise restriction / withhold or release certain transactions when required to do so (via instruction or decision, as per guidelines set by our MLRO’s).
- Ensure that all Compliance and AML standards are met and maintained in accordance with policies.
- Record and report details of customers in line with audit requirements.
- Ad-hoc duties may be required from time to time.
- This job description is not intended to be an exhaustive list of responsibilities. You may be required to complete other reasonable duties in order to achieve business objectives.
Essential skills you’ll bring to the table
The necessary skills that we require for this role include:
- 1/2 years’ experience in AML environment
- A strong understanding of Compliance and Money Laundering principles
- Relevant Diploma/Degree and/or certification in a related field within Business, Finance, Law or Compliance and Risk Management or certifications with at least 2 years' experience.
- Strong verbal and written communication skills, with the ability to convey complex ideas clearly and effectively
- Experience working collaboratively in cross-functional teams, with a focus on achieving shared goals
- Expertise in managing multiple projects simultaneously, with a track record of delivering on time and within scope
- Exceptional attention to detail, ensuring high standards of quality in all outputs
- Ability to adapt quickly to changing environments and priorities, maintaining effectiveness in dynamic situations.
Desirable skills you’ve got up your sleeve
It would be great if you also have some of the following skills:
- In-depth knowledge of casino gameplay behaviour
- Previous experience in the online gaming or casino industry, with a strong understanding of player behaviour and industry regulations
- Familiarity with gambling regulations and compliance requirements in various jurisdictions, ensuring adherence to legal standards
- Experience in developing and executing customer retention strategies
- Proven customer relation service skills.
- A proven ability to collate and present case information.
- Excellent report writing skills.
End Date: November 22, 2025
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Why we need you
- We’re on a mission to create extraordinary experiences for our customers, and we believe that your unique skills, passion and superdrive will help us achieve our vision.
- As a Responsible Gambling Specialist, you’ll be supporting the delivery of our Customer Interaction Programme, as well as all tasks covering, assisting and protecting our customers to ensure they are gambling responsibly. This will help us excel at creating a safe environment for our customers to stay ahead of the game.
What you’ll be doing
As part of your role, your responsibilities will include:
- Conducting account reviews to determine whether a Customer Interaction Programme (CIP intervention is required, and which level of intervention based on a thorough review.
- Performing appropriate actions on accounts that support Responsible Gambling (RG).
- Conducting follow up calls to customers who contact the Customer Call Centre (CSC) threatening suicide or self-harm.
- Completing all RG-related inbound emails received from customers and taking the relevant action.
- Reviewing RG tasks conducted by the CSC when required and assessing and where necessary.
- Provide compliance and Responsible Gambling (RG) process direction and assistance to the CSC.
- Informing the RG Team Lead (TL) of any higher-level interventions.
- Liaising with the RG Service Manager and the Customer Care Operations Manager when needed.
- Actioning ad-hoc escalations and queries.
- Reviewing self-exclusion removal requests and executing in line with process.
This job description is not intended to be an exhaustive list of responsibilities. You may be required to complete other reasonable duties in order to achieve business objectives.
Essential skills you’ll bring to the table
The necessary skills that we require for this role include:
- Minimum 12 months working experience in a role that equips you with sound knowledge of the Responsible Gambling Policy and Procedures.
- Strong verbal and written communication skills, with the ability to convey complex ideas clearly and effectively
- Ability to identify, analyse and conclude behaviour outside of the normal.
- Experience working collaboratively in cross-functional teams, with a focus on achieving shared goals
- Expertise in managing multiple projects simultaneously, with a track record of delivering on time and within scope
- Exceptional attention to detail, ensuring high standards of quality in all outputs
- Ability to adapt quickly to changing environments and priorities, maintaining effectiveness in dynamic situations
- Must be self-motivated and pro-active with impeccable problem-solving skills.
- Ability to identify, analyse and conclude behaviour outside of the normal.
Desirable skills you’ve got up your sleeve
It would be great if you also have some of the following skills:
- In-depth knowledge of sports betting markets, including odds calculation, betting types and market trends
- A degree or diploma in behavioural science, legal or regulatory compliance.
- Previous experience in the online gaming or casino industry, with a strong understanding of player behaviour and industry regulations
- Previous experience in Risk & Fraud
- Familiarity with gambling regulations and compliance requirements in various jurisdictions, ensuring adherence to legal standards
- Experience in developing and executing customer retention strategies
Method of Application
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