Openings at Nimble Group

Job Openings: Digital Communications Manager

• Location: Woodstock, Cape Town

Reporting To: eBranch Manager

• At Nimble Credit Solutions, we’re committed to fostering a dynamic and supportive environment where employees can thrive. We are driven by values that shape everything we do. We believe in making a positive impact, getting things done, finding better ways, and always doing the right thing.

Why Join Us?

• Meaningful Work: Your role helps shape the future of Nimble – every successful hire strengthens our business.
• Values-Driven Culture: Work in a team where integrity, excellence, and improvement are part of our DNA.
• A Culture That Cares: At Nimble, we don’t just talk about values - we live them. From celebrating wins to supporting each other through challenges, we’re in this together.

Job Purpose:

• To design, test and optimise digital communications that drive collections, enhance customer experience and accelerate innovation through AI and data-driven strategies.
• Your Ultimate Mission:
• Maximise collections efficiency without losing the human touch
• Elevate customer experience by ensuring interactions are clear, effortless and strategic
• Drive innovation by testing new ideas, channels and creative approaches
• What Success Looks Like:
• Increased customer engagement and response rates
• Smarter, more effective automation and data-driven strategies
• Improved customer satisfaction
• Stronger overall business performance

Who We’re Looking For:

• Creative and curious mindset, eager to design, test and refine communication strategies, while continuously learning and improving
• Strong writing, editing and storytelling skills with meticulous attention to detail
• Exceptional analytical capabilities to interpret complex data, generate insights, solve problems and drive informed decisions
• Resilient and adaptable, embracing ongoing tasks and testing as opportunities to enhance accuracy, innovation and continuous improvement
• High emotional intelligence, with strong interpersonal and collaboration skills with the ability to build effective working relationships
• Results-driven, with a focus on maximising collections, efficiency and customer engagement, while driving digital transformation and continuous process improvement
• Strategic thinker with the ability to zoom into detail and think outside the box, with a keen eye for accuracy and excellent follow-through
• Highly organised and agile, with excellent project management skills and the ability to meet tight deadlines, balance competing priorities and deliver in a dynamic, fast-paced evolving environment
• Self-motivated and proactive attitude, taking accountability and full ownership of tasks, duties and outcomes

Advantageous Training and Experience:

• Degree or diploma in Marketing, Communications, Digital Media or related field
• Experience in digital marketing, project management and campaign management
• Proficient in Microsoft Office Suite and Qlik
• Exposure to customer journey mapping, customer lifecycle communications and UX/CX optimisation
• Familiarity with AI-driven communication platforms and automation tools
• Knowledge of SQL and HTML
• Experience in debt collection or financial services sector

What You’ll Do (Included but not limited to):

• Transform Digital Communications Strategy into Action
• Translate the company’s digital communication strategy into effective campaigns, processes and workflows
• Experiment with wording, tone and messaging that are of a high quality, to maximise the effectiveness of digital communications
• Implement innovative digital tools, channels and AI solutions aligned with emerging technologies and customer experience trends
• Manage and maintain customer messaging management systems (CMMS) to ensure messaging is accurate, timely and consistent across all digital channels
• Drive Campaigns and Customer Engagement
• Define, manage and optimise digital channels across email, SMS, WhatsApp, in-app chat, push notifications and emerging channels/new platforms
• Own and manage the digital communication calendar, ensuring campaigns are strategically scheduled, distributed across all digital channels and executed on time to maximise impact and support business objectives
• Develop templates tailored to strategies, debtor segmentation and behaviours
• Apply big picture thinking to drive digital collections through targeted, customer-focused campaigns and customer centric process design
• Ensure accuracy, deliverability and compliance with all relevant laws and regulations across communications

Performance Measurement & Stakeholder Collaboration

• Leverage data and analytics as a core driver to measure, test and optimise digital communications, ensuring continuous improvement
• Monitor communication performance across channels, run tests, track results and recommend/implement improvements
• Produce campaign performance reports that highlight insights and opportunities to improve debtor lifecycle outcomes and digital communication strategies
• Collaborate with Operations, Analytics and other teams/stakeholders to align communications with business goals
• Implement cost-conscious strategies by identifying and eliminating wasteful expenditure, while optimising resource allocation across all communication channels

Enable Digital Transformation

• Collaborate cross-functionally with IT, Operations, Analytics, and other stakeholders to execute projects on time
• Support the JOC and Innovation team in piloting and scaling new digital initiatives
• Contribute creative ideas and challenge the status quo to continuously improve digital processes and digital communication

Remuneration & Benefits:

• Basic Salary
• The following benefits are available to you at full cost to the Employer (in line with the Company Policy);
• Funeral Cover (at the full cost of the employer)
• Life Cover (at the full cost of the Employer)
• Disability Cover (at the full cost of the Employer)
• Subsidized School fees towards your child schooling at Nimble Peak Child EduCare (Ages: 3 months – 5 years)
• Paid Birthday & Maternity Leave

Working Hours:

• 08:00am to 17:00pm, Monday to Friday

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About Role

• Location: Woodstock, Cape Town

Reporting To: Junior Financial Manager

• At Nimble Credit Solutions, we’re committed to fostering a dynamic and supportive environment where employees can thrive. We are driven by values that shape everything we do. We believe in making a positive impact, getting things done, finding better ways, and always doing the right thing.
• We’re on the lookout for a talented Accountant, who will be responsible for accounting and the supervision of all accounting processes.

Why Join Us?

• Meaningful Work: Your role helps shape the future of Nimble – every successful hire strengthens our business.
• Values-Driven Culture: Work in a team where integrity, excellence, and improvement are part of our DNA.
• A Culture That Cares: At Nimble, we don’t just talk about values - we live them. From celebrating wins to supporting each other through challenges, we’re in this together.
• Wellness & Benefits: Enjoy access to benefits such as Medical, Life, Disability & Funeral Cover, Paid Study Leave, and Paid Birthday Leave – because we care about YOU.

Key Performance Areas:

• Under the management / direction of the Junior Financial Manager, the Accountant will have the following responsibilities (including but not limited to):
• Consolidation/ management packs
• Preparation of all the intercompany loan eliminations
• Reconciliation/set-offs of all the trust to liability accounts- Mid month
• Preparation of the management pack
• Ensure all the consolidation entries are accurate and complete
• Documentation of all the variances on consolidation and on a divisional basis
• AP checks: creditor recon checks all entities by the 25th of the month
• Follow up on outstanding creditor information and outstanding PO's and queries timeously
• Expense report checks and completeness and accuracy of capturing.
• Cashbook
• Checks on all the cashbook recons
• Fixed assets
• Checks are done to ensure that the fixed assets are complete
• All recharges are complete.
• VAT accounted for appropriately, specifically for foreign entities.
• Expense accruals
• Completeness checks of all accruals and agree to schedules.
• Specific checks are done on the telco accruals.
• Prepayments
• Prepayment completeness checks and agrees to schedules.
• Other payables
• Monthly checks and clearing of all the line items for the other payables, sundry and clearing accounts
• VAT
• VAT submissions completed by the 15th of the month.
• All queries of the previous months VAT resolved and followed up
• All VAT SARS requests submitted timeously, and outcomes followed up timeously.

What You Need:

Required Skills and Experience:

• SAIPA registered articles/ equivalent
• Advanced competency in MS Excel
• Deadline driven
• Accpac experience is advantage
• Must be able to work overtime
• Keen attention to detail and high level of accuracy
• Analytical thinker and problem solver
• Proactive, responsive and deadline driven
• Strong written and verbal communication skills

Working Hours:

• 45 hours per week, scheduled between 07:00 am and 20:30pm, Monday to Friday.