Openings at Smollan

Description

• To create and increase brand awareness through maintaining pricing, shelf health, promotions, training of instore sales consultants and strong customer and client relationships.

Key Responsibilities and Deliverables:

• Ensure product availability
• Check for and manage damaged stock process
• Check accurate pricing, promotional pricing, competitor pricing
• Effective management of demo software on all live devices
• Training of store staff
• Engaging with shoppers
• Assisting and supporting of store sales staff to drive sales vs competitor sales
• Implement and maintain POP material as per client brief
• Identify need for promotions to increase sales and negotiate with store manager
• Increase forward share / floor share / shelf share of products
• Negotiate for prime positions in store
• Drive slow moving stock and allocate sufficient space to fast moving stock

Effective implementation of promotions

• Implement promotions according to head office and client requirements
• Maintain stock levels
• Maintain POP

Effective administration 

• Complete reports timeously / accurately
• Manage assets and equipment
• Utilization of handheld devices / system to provide reports / feedback and action returns process
• Communicate execution / exceptions to relevant parties and gather feedback
• Customer service and satisfaction
• Effective self -management

Area: Gqeberha

Requirements

• Grade 12 (Matric)
• 2 years’ experience in Telecommunications and Consumer Electronics
• Driver's license plus own reliable car (preferable)

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Description

• This is a contract role for a call centre sales and service consultant based in the Johannesburg Metropolitan area. The consultant will be responsible for handling inbound and outbound calls,providing exceptional customer service,addressing client queries and facilitating sales processes.Daily tasks include consulting with clients,offering product information,ensuring customer satisfaction,and achieving sales targets.The role requires on-site presence and collaboration with the sales and service teams to drive performance and growth.

Requirements
Qualifications

• Matric
• Clear ITC,Clear Criminal Record
• NQF 5 FAIS 120 credits (preferred)

Skills and Competencies Required

• Knowledge of banking products and sales principles and methods.(preferred but not essential).
• Proven track record in sales.
• Strong and interpersonal skills as well as objection handling skills.
• Excellent verbal and communication skills. Persuasive.
• Possess an ability to adapt and solve problems.
• Be responsible and accountable for target achievement.
• Have a winning attitude and willingness to grow within the organisation.
• Must have excellent timekeeping principles.
• Must have a team success mindset.

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Description
Job Summary:

• To effectively manage subordinates within the Call Centre by ensuring that they deliver a service to customers that is in accordance with the clients’ requirements.

Key Responsibilities and Deliverables:

• Administration
• Maintain record keeping of staff scorecards timeously
• Maintain and administer CVS system
• Authorize Adhoc administration requested on CVS system
• Ensure all customers/client interactions are dealt with
• Ensure accurate record keeping of all staff files
• Leadership and Team Management
• Take full responsibility for performance of all direct reports, motivating and managing them in relation to quality standards and agreed benchmarks and objectives, focusing on all aspects of sound people management:
• Recruitment
• Development
• Remuneration and Rewards
• Performance Management
• Career path planning
• On-the-job training, coaching & mentoring
• Set objectives and communicate standards, tasks, duties, objectives and goals to subordinates
• Ensure that all employees comply with the necessary policies and procedures
• Manage subordinates’ performance
• Identify training needs and train subordinates
• Conduct monthly staff and team meetings
• Take corrective action when required in accordance with code of conduct
• Identify succession candidates
• Client/Customer Satisfaction
• Meet client / customer and company performance standards and ensure subordinates do likewise
• Maintain sound working relationships with clients /customers
• Ensure client / customer queries are swiftly resolved
• Provide regular feedback to customers / clients
• Manage and handle all escalated client issues

Requirements

• Minimum Qualifications: Diploma or Degree/NQF level 6 or 7
• Minimum Experience: 4–5 years’ experience within a Call Centre in Sales and Insurance environment and with first line management

Knowledge, Skills & Abilities:

• Computer hardware and software knowledge
• Multi-tasking
• Organised
• Professionalism
• Customer service skills
• Problem-solving
• Team leadership
• Communication skills (verbal & written)