Job Openings at iStore

About the Role

• Reporting to the Trade Marketing Manager, the iStore Trade Marketing Co-Ordinator plays a critical role in ensuring exceptional execution of shopper marketing initiatives across the retail environment. This role supports iStore Africa primarily, while assisting iStore South Africa where required, ensuring all in-store marketing, merchandising and brand communications are executed to the highest Apple and iStore standards.
• The successful candidate will act as a brand custodian within stores, driving consistency, operational excellence and seamless campaign implementation across marketing collateral, displays, demo experiences and retail activations.

Key Responsibilities

Logistics & Marketing Asset Management

• Coordinate packing and dispatch of campaign marketing materials to stores.
• Manage staff uniform design, production, allocation and stock levels.
• Maintain POS inventory systems and oversee replenishment of core marketing elements.
• Ensure marketing storage areas remain organised and stock controlled.
• Maintain and update store placement guides to ensure consistent campaign messaging rotation.

Store Visits & Retail Audits

• Conduct scheduled store visits and compliance audits across allocated regions.
• Monitor merchandising execution, pricing accuracy, uniforms and marketing collateral standards.
• Support new store opening audits and readiness assessments.
• Deliver detailed post-visit feedback reports with clear action plans.
• Ensure demo devices remain functional, clean and customer-ready.

Store Builds & Upgrades

• Assist with implementation of marketing elements during new store builds and refurbishments.
• Identify and escalate missing or damaged fixtures during setup.
• Coordinate demo unit requests aligned to approved planograms.
• Support planning and execution of store opening events.
• Verify build orders against approved merchandising and furniture plans.

Campaign Execution & Compliance

• Coordinate in-store print messaging updates for campaigns.
• Collect and verify Proof of Action (POA) photographic evidence from stores.
• Support campaign rollout tracking and implementation verification.
• Distribute campaign marketing assets to partner malls.

Pricing Support & Administration

• Manage digital in-store screen content updates aligned to campaign timelines.
• Update and distribute price guides and maintain the Digital Catalogue.
• Maintain accurate store trading hours and information on online platforms.
• Compile monthly reporting, New Product Introduction (NPI) trackers and Apple SLF documentation.
• Support ad-hoc reporting and marketing requirements.

Staff Communication & Alignment

• Develop promotion cheat sheets and staff conversation guides.
• Lead rotating bi-weekly store alignment meetings.
• Draft weekly internal communications across marketing, training and accessories teams.

Stakeholder Collaboration

• Attend accessory merchandising meetings to ensure brand compliance.
• Participate in store build planning meetings and proactively identify risks or concerns.
• Maintain regular alignment with the Trade Marketing Manager on project planning and execution.

Minimum Requirements

• Relevant Marketing, Communications or related Degree or Diploma.
• 2–3 years’ marketing experience.
• Previous retail or brand management exposure advantageous.
• Valid driver’s licence and willingness to travel between stores.

Key Competencies

• Ability to thrive in a fast-paced retail environment.
• Strong project coordination and multi-tasking capability.
• Excellent stakeholder engagement and relationship-building skills.
• High attention to detail and strong organisational ability.
• Strong written and verbal communication skills across all organisational levels.
• Flexible and adaptable approach to changing business priorities.

 Closing Date 31 March 2026

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Job Description

• We are seeking a commercially driven and operationally strong General Manager to lead and grow our iStore Services portfolio, encompassing iStore Insure and iCare Plus warranty extension products across Mac, iPad, iPhone and Apple Watch.
• iCare serves as our proprietary warranty solution in the absence of AppleCare in South Africa, making this role critical to customer retention and the company’s value proposition. Full accountability for commercial performance, operational excellence, and strategic development of insurance and warranty products across all retail channels.

Key Responsibilities

Insurance Portfolio Management

• Drive insurance attach rate growth across all iStore retail channels
• Manage weekly new business acquisition and monthly net policy growth targets
• Oversee end-to-end insurance claims processes, ensuring SLA adherence and timely turnaround
• Improve customer onboarding, claims, and self-service journeys
• Collaborate with underwriting partners on product offerings and pricing
• Launch and manage promotional campaigns to drive in-store sales and attach rates

Warranty Portfolio Management

• Grow iCare Plus attach rates across all Lines of Business
• Develop and launch new iCare extension products
• Monitor performance by category and implement corrective actions
• Ensure competitive product positioning within the local market

Automation & Digital Projects

• Lead phased automation of registrations, uploads, and claims workflows
• Drive implementation of online self-service portals and digital insurance integrations
• Collaborate with Digital teams for seamless ecommerce and mobile integration
• Implement live reporting dashboards for KPIs and turnaround times

Roadshows & Store Engagement

• Plan and execute national roadshows at iStore locations
• Train and enable store teams on product knowledge, positioning, and sales techniques
• Identify underperforming stores and implement improvement strategies
• Strengthen relationships between Services and Retail teams
• Gather frontline feedback to inform product and process improvements

People Management

• Lead, coach, and develop a team of 4 direct reports (iCare Admin & Support, 2 Insurance Claims Administrators, 1 Project Coordinator)
• Manage recruitment, onboarding, performance reviews, and KPAs
• Conduct monthly and quarterly performance evaluations
• Manage IR processes and HR administration
• Develop succession plans and identify development opportunities for team members

Stakeholder & Partner Management

• Manage relationships with insurance underwriters and warranty partners
• Collaborate with Retail, Digital, Marketing, and Operations teams
• Provide regular reporting and strategic updates to senior leadership

Qualifications & Experience

• Relevant tertiary qualification in business, commerce, or related field
• Minimum 5 years’ team management experience
• Strong business partner or account management experience
• Project management capability
• Commercial and/or operational management experience
• Preferred: experience in insurance, warranty, or financial services products
• Preferred: experience in retail or consumer electronics environment
• Preferred: familiarity with the Apple ecosystem

Key Competencies

• Strong customer focus and commercial acumen
• Ability to drive innovation, automation, and continuous improvement
• Proven execution capability and ability to manage multiple workstreams
• Excellent analytical, organisational, and communication skills
• Sound judgement, initiative, and decision-making ability

 Closing Date 31 March 2026

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Role Purpose:

• The iStore Pre-Owned Marketing Manager is responsible for developing and executing the marketing strategy for iStore Pre-Owned. This includes managing digital and in-store marketing, trade-in promotions, creative campaigns, website content, newsletters, and social media engagement. The role ensures brand consistency, drives sales, and optimises marketing initiatives to achieve measurable business growth.

Key Responsibilities:

• Strategic Marketing & Brand Management: Develop and execute marketing strategies aligned with business goals, maintaining brand consistency across all channels, including the Reloved sub-brand.
• Digital Marketing & Campaign Execution: Plan, brief, execute, and optimise digital campaigns with a focus on ROAS, conversion metrics, and commercial performance.
• Website & SEO Management: Oversee website content, ensuring listings, promotions, and messaging are accurate, optimised for SEO, and designed for conversions.
• Newsletter & Email Marketing: Manage email campaigns including weekly newsletters, sales, and seasonal campaigns while driving database growth.
• In-Store Marketing & Merchandising: Ensure in-store marketing is accurate, engaging, and aligned with the broader marketing strategy.
• Trade-In Programme Marketing: Promote the iStore Pre-Owned trade-in programme through collateral, campaigns, and in-store initiatives.
• Social Media & Content Management: Grow and manage social media channels with engaging, high-quality content that supports commercial objectives.
• Budget Management: Manage marketing budgets effectively, ensuring spend optimisation and accurate financial administration.
• Stakeholder Collaboration & Reporting: Work with internal teams and external partners to ensure marketing aligns with business objectives.

Qualifications & Experience:

• Proven experience in marketing management, preferably within retail or e-commerce.
• Experience in digital marketing, social media, and campaign execution.
• Strong knowledge of SEO, email marketing, and in-store marketing strategies.
• Budget management and financial administration experience (Syspro advantageous).

Key Competencies:

• Ability to work in a fast-paced, multi-tasking environment.
• Attention to detail, accuracy, and meeting deadlines.
• Strong planning, organisational, and prioritisation skills.
• Copywriting and content creation skills.
• Excellent communication and stakeholder collaboration abilities.
• Highly motivated, adaptable, and dedicated to driving change.

Closing Date 31 March 2026

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Job Description

• iStore is the home of everything Apple, and Africa’s largest Apple Premium Reseller. With a retail footprint of more than 40 physical and online stores across Africa that provide expert advice, Apple Authorised Repairs, Business, Education, training and technical support for anything and everything Apple. 
• The iStore Technical Support Technicians are a combination of technically strong individuals with great people skills.  
• Your role would be to provide technical support to the iStore customers, through trouble shooting, resolving technical issues and software support. You will also provide training and assistance to iStore customers when required as well as exceptional and professional quality support service.

You need to have:

• Completed Matric and IT qualification (minimum A+/N+)
• Experience in Helpdesk/1st Line Support

The right person for this role is someone with

• Tenacity,  that demonstrating enthusiasm and urgency, as well as striving for excellence, when it comes to achieving results and dealing with challenges
• Conflict Management, Managing complexity, disagreement, and conflict effectively and smoothly 
• Situational Awareness, Understanding the situation, demonstrating the right attitude, and taking timely action 
• Learning and Development, Open, motivated, and proactively seek learning and development opportunities

Apply today!

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Position Overview: 

• As a Store-in-Store Consultant, you'll be the face of our brand, providing hands-on demonstrations of the latest Apple technology and services. Your proactive approach to customer engagement will drive sales and ensure unforgettable experiences.

Key Responsibilities:

• Showcase cutting-edge Apple products and services.
• Proactively engage customers to understand their needs and preferences.
• Collaborate with internal and external teams for seamless operations.
• Uphold exceptional customer service standards.
• Exceed store targets and contribute to efficient retail operations.

Requirements:

• High school diploma (Matric).
• 3+ years of customer-facing retail experience, preferably in electronics.
• Managerial experience is a plus.
• Proficiency in POS systems, Syspro, and iOS is advantageous.
• Solution-oriented mindset and ability to thrive in a fast-paced environment.
• Thrives in a fast-paced environment and demonstrates a commitment to continuous growth and learning.
• Demonstrated history of delivering outstanding customer experiences.
• Proven ability to exceed store targets and deliver measurable results.
• Familiarity with stock management principles.
• Strong understanding of retail operations and practices.
• Solution-oriented approach to transportation challenges.
• Adapt at working collaboratively in a team setting.
• Passion for delivering exceptional customer service and fostering positive customer relationships.

Our Values:

• Developing People
• Customer Focus
• Ethical Practices
• Innovation
• Brand Alignment
• Social Responsibility
• Fairness
• Adding Value

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Job Description

• iStore is the home of everything Apple, and Africa’s largest Apple Premium Reseller. With a retail footprint of more than 41 physical and online stores across Africa that provide expert advice, Apple Authorised Repairs, Business, Education, training and technical support for anything and everything Apple.
• As the iStore Manager, you are at the steer of our helm. You would be responsible and accountable for the store and all its operations.
• You would lead the teams to ensure they perform at their best, and ensure both your team and your customers have a valued experience. You would be responsible for the Store to achieve or exceed its unit, financial and developmental targets.
• Your store would need to be synonymous with anything Mac in the customers eyes.

You need to have:

• A Completed Matric (Tertiary Qualification would be advantageous)
• 5+ years leading large teams in a complex and high turnover environment
• Matrix management capability to ensure co-operation across business functions
• Proven ability to work in a fast-paced environment, desire to learn quickly, being agile and nimble whilst thinking strategically
• Understanding corporate strategic direction and targets
• Proven track record of excellent customer experience
• Experience in compiling report on store performance.
• Proven track record of driving Store targets and results
• Retail operations experience and knowledge

 Please apply today

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Role Purpose

• The Marketing Co-ordinator supports the Marketing Manager in implementing marketing campaigns and initiatives across iStore South Africa and iStore Africa.
• The role plays an important part in ensuring that all marketing activity aligns with Apple and iStore brand guidelines, while supporting store marketing execution, reporting, and operational coordination within the marketing team.

Key Responsibilities

Marketing Campaign Support

• Assist with the preparation and implementation of marketing campaigns aligned to business objectives
• Coordinate media bookings (including OOH, TV and radio) and assist with agency briefs
• Assist in compiling information for monthly and quarterly marketing reports
• Act as a brand custodian to ensure all marketing communications and materials comply with Apple and iStore brand guidelines

Marketing Administration

• Manage Syspro stock requisitions and purchase orders for marketing suppliers
• Submit purchase orders and documentation to creditors for payment processing
• Ensure supplier invoices are received and matched against purchase orders
• Maintain accurate marketing reconciliation records and follow up on outstanding invoices

Store Marketing Support

• Assist with preparation and implementation of marketing elements for new store openings and store upgrades
• Support the setup of print and in-store marketing materials during store launches
• Identify and report any missing or damaged graphics or fixtures during setup
• Coordinate the request of demo units from supply chain in line with store planograms
• Assist with the planning and execution of store opening events

Store Visits and Audits

• Conduct store visits according to the agreed travel schedule
• Review store compliance relating to marketing collateral, pricing, uniforms and planogram standards
• Work with relevant teams to ensure merchandising plans are correctly implemented

Special Projects

• Support the marketing team on special projects that contribute to business growth
• Assist with project planning, coordination and implementation
• Liaise with internal teams and external partners where required
• Contribute to promotion development and campaign execution

Requirements

Qualifications

• Relevant University degree (BCom or equivalent)

Experience

• 1 – 3 years marketing experience
• Exposure to retail, brand or trade marketing environments. 

Key Competencies

• Strong organisational and coordination skills
• Ability to work under pressure and manage changing priorities
• Ability to work independently with a high level of initiative
• Strong relationship building and stakeholder communication skills
• Attention to detail and strong administrative ability
• Willingness to travel and spend time in stores as required

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Job Description

• iStore is the home of everything Apple, and Africa’s largest Apple Premium Reseller. With a retail footprint of more than 30 physical and online stores across Africa that provide expert advice, Apple Authorised Repairs, Business, Education, training and technical support for anything and everything Apple.
• As an iStore Admin Assistant, you will support and assist the Admin/Operations Manager in the iStore with stock control and asset management, etc to minimise risk.
• You will provide support in ensuring that all iStore policies, processes, and standard operating procedures (SOP’s) are adhered to.

You need to have:

• A Completed Matric (Tertiary Qualification would be advantageous)
• 1+ years admin experience in a retail environment or a degree
• 2+ years admin experience in a different industry

The right person for this role is someone with:

• Tenacity, that demonstrating enthusiasm and urgency, as well as striving for excellence, when it comes to achieving results and dealing with challenges
• Situational Awareness : Understanding the situation, demonstrating the right attitude, and taking timely action
• Organisation and Planning : Building, enabling and aligning great teams to deliver organisational commitments and plans 
• Effective Communication : Clear and impactful communication to address the specific needs of different audiences, using multiple formats and tools