Job Openings at Uber

About the Role

• As part of the Retail team, you’ll own end-to-end consumer growth for Grocery & Retail across Sub-Saharan Africa–driving user lifecycle (adoption, engagement, retention) , pricing, merchandising & membership across existing and new categories. You’ll turn insights into scalable programs, set the regional growth roadmap, and align cross-functional partners to deliver step-change outcomes. This is an individual contributor role.

What You'll Do:

• Set the growth strategy & OKRs: Define the SSA consumer growth vision and country-level priorities across acquisition, activation, frequency, retention, and GR membership attach.
• Build & scale programs: Design and run experiments across onboarding flows, incentives/pricing & promos, merchandising/discovery, CRM/lifecycle, and value props that resonate locally; turn wins into playbooks that scale across markets.
• Be the voice of the SSA consumer: Lead funnel/cohort diagnostics, segmentation, and qual/quant research to surface friction (e.g., payments, address/ETA trust, affordability) and whitespace; translate into product/ops requirements.
• Measurement & rigor: Stand up KPI frameworks and guardrails; run a disciplined experimentation pipeline with clear hypotheses, holdouts, and success thresholds; institutionalize dashboards for visibility.
• Membership for GR: Own membership targets, benefit strategy (in-app, CRM, promo mechanics), and LTV impact; coordinate with regional Membership stakeholders to localize GR-specific propositions.
• Influence product & policy: Represent SSA needs in regional forums; shape roadmaps and ops policies that unlock durable growth (e.g., payment methods, fees, substitutions, service reliability).
• Cross-functional leadership: Orchestrate execution with Local/Regional Ops, Marketing/CRM, Data Science/Analytics, Product, Finance, Merchant Ops, Support, and Legal/Comms.

What You'll Need:

• Experience: 5-6+ years in consumer growth, operations, strategy, or analytics (marketplaces/e-commerce/retail preferred).
• Strategic thinking: Able to translate ambiguous problems into a clear multi-quarter growth strategy, prioritize bets with trade-offs, and set measurable OKRs.
• Experiment: Proven track record running experiments end-to-end and scaling programs from insight → impact.
• Analytics: Strong analytics (comfort with SQL and/or BI tools like Looker/Tableau; advanced Sheets), and fluency in causal thinking and test design.
• Stakeholder management: Excellent stakeholder management and communication across technical and non-technical audiences.
• Language: Professional fluency in English is required.

Preferred Qualifications

• CRM: Hands-on with CRM/lifecycle (push, email, in-app), segmentation, and incentive economics.
• Growth-levers: Familiarity with payments in SSA (cards, mobile money), affordability levers, and trust-building in delivery.
• Loyalty: Exposure to membership/loyalty, pricing & promo strategy, and marketplace dynamics.
• Multi-market Experience: Experience in multi-country operating models; ability to adapt playbooks to local market realities.
• Product sense: translating user friction into crisp requirements and trade-offs.
• Uber's mission is to reimagine the way the world moves for the better. Here, bold ideas create real-world impact, challenges drive growth, and speed fuelds progress. What moves us, moves the world - let’s move it forward, together.
• Offices continue to be central to collaboration and Uber's cultural identity. Unless formally approved to work fully remotely, Uber expects employees to spend at least half of their work time in their assigned office. For certain roles, such as those based at green-light hubs, employees are expected to be in-office for 100% of their time. Please speak with your recruiter to better understand in-office expectations for this role.

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About the Role

• At Uber Eats, we’re building the future of on-demand delivery and we’re looking for a bold, strategic leader to own and grow our most important restaurant partnerships in South Africa & Kenya. As Head of Enterprise Accounts, you’ll lead a high-performing team of Account Managers, driving impact at scale with some of the biggest names in the industry.
• This is a high-visibility role where your leadership and commercial instincts will shape how Uber Eats grows with enterprise partners and how we deliver value to millions of eaters across South Africa & Kenya.

What You Will Do

• Build trusted relationships with senior stakeholders at our most strategic partners to unlock long-term value for their business. Your team will help build joint business plans, solve shared operational problems, and advance partner priorities across our full Delivery product portfolio.
• Use your analytical ability combined with operational rigor and project management skills to build processes that your team can use to drive forward partnership critical metrics effectively.
• Work closely with stakeholders to deliver the best service and value to restaurant partners.
• Engage closely with your peers in other countries to build common and sound strategies (regionally and globally).
• Lead a hard-working team in a fast-changing environment: attract, motivate and develop a robust team of 4+ people. Build a culture where your team can thrive and where customer obsession is at the heart of everything you do.

What You Will Need

• 7+ years of experience in commercial leadership, enterprise partnerships, or B2B operations within a high-growth or technology-driven environment.
• Proven track record of leading and developing high-performing teams, with demonstrated success in driving results across multiple markets.
• Strong analytical and commercial acumen, with a data-driven approach to strategic decision-making and problem-solving.
• Advanced proficiency in Google Sheets, Docs, and Slides, with the ability to derive insights and build compelling narratives from data.
• Exceptional relationship-building skills, with experience managing strategic partnerships and influencing senior internal and external stakeholders.
• Strategic thinker with sound business judgment, capable of prioritizing initiatives that drive maximum impact on gross bookings and long-term enterprise growth.
• Cross-functional leadership capability, able to align multiple teams and stakeholders behind shared goals across South Africa and Kenya.

Preferred Qualifications

• Preferred background and expertise includes: strategy consulting, business development in big tech / scale-ups and enterprise account management
• Experience collaborating directly with C-level executives of major businesses is very relevant
• SQL knowledge is advantageous

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About the Role

• The BD team works on some of the biggest and most impactful deals at Uber including Demand, Supply, Earners, Loyalty, Travel, and Sustainability. We are at the core of the business strategy, giving you the chance to work with global and cross functional stakeholders. MEA and SSA are one of the highest growth markets for Uber globally, and will remain so in the years to come.
• As a BD team member and leader, you will #SeetheForestandtheTrees by understanding the big picture of partner selection, the strategic importance of a deal and the impact it will drive for Uber and the partner.
• As the BD Senior Manager for Sub-Saharan Africa, you'll have the opportunity to shape and deliver a plan to scale usage of the Uber platform (Mobility and Delivery) among millions of consumers in the region through deal-making.
• Your responsibilities will include leading the Business Development efforts in Sub-Saharan Africa and driving the necessary business relationships at the C-level to establish partnerships that
• accelerate growth of Uber users;
• increase supply available on the Uber platform,
• increase Uber's profitability and
• accelerate Uber's platform strategy. You will serve as a senior key member of the Uber Business Development team in helping to drive the overall plan in the region.

What You'll Do

• You’ll set a strategic business development plan for SSA target markets and ensure it's in line with the overall Uber strategic direction
• You’ll serve as a thought-partner to the business leadership in the region, on all aspects of commercial strategic relationships as well as business planning and prioritization
• You’ll execute on Uber's top partnership opportunities in the region, and particularly in South Africa, working with various cross-functional teams to build deal terms and drive contracts to closure, and then manage these key relationships to extract maximum value for both Uber and its partners over the long-term.
• Support the evolution of the long-term partnership vision by creating new ways to add to existing partnerships and to kick off new initiatives. You’ll be making those not so obvious connections that drive innovative products and initiatives to grow our business
• You’ll be building business models, performing analysis to understand trends, provide actionable insights, and track productivity and success of initiatives to ensure we’re driving toward the best possible outcome

What You'll Need

• 10 years of professional experience in SSA, with a minimum of 8 years in partner / account management or business development, investment banking and consulting
• Clear experience and track-record of closing and managing complex partnerships, that are strategically important and you’ve helped cultivate new initiatives from these relationships.
• Demonstrated ability to work collaboratively and effectively with internal, cross-functional teams as well as external organizations
• Able to multi-task and navigate multiple partner engagements simultaneously.
• Ability to fuse business, strategy, finance and legal concepts to structure and lead complex, multifaceted deals
• Bonus Points If
• You have a sixth sense when it comes to structuring deals and can effortlessly see the big picture and craft a compelling partnership vision.
• Experience with building, maintaining and leveraging C-level relationships at partner companies.
• Product sense. You know what makes a product experience not just good, but amazing. You lead cross functional teams to create partner integrations that delight users and drive measurable impact.
• High throughput. Your strong bias towards action helped you earn the reputation of someone who gets things done.
• An intuition for people. You’re spending the majority of the time working with various internal and external teams, building and really cultivating new relationships with potential and existing partners and within all parts of an organization.

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About the Role

• Your role as an Operations Coordinator is to grow demand in the SSA region. You will drive the execution of an ambitious roadmap of initiatives and you will be accountable for the performance of these projects. You will work on impactful projects that involve analyzing data sets, providing creative solutions, and leaning into execution driving business impact day in, day out.

What the Candidate Will Do:

• Grow active riders – partner with the local rider POCs to grow the active rider base.
• Manage end-to-end city operations – steer business performance and KPIs at city-level, own day-to-day operations, drive operational improvements and local initiatives to improve rider engagement design and implement effective incentives strategies
• Develop & Optimize Processes – Scale new and existing processes to allow the business to efficiently operate and grow
• Analytics - Analysis of rider acquisition, engagement and churn to inform decisions and initiatives, guide incentive programs and ensure high-quality experiences; deep dive into data to get to the root cause of operational problems, drive improvements and solve problems in quick turnaround times
• Product improvements and features rollout - Support with the rollout of new product features working closely with Uber Tech teams; generate insights and build strong feedback loop between operations and product / tech to improve product and deliver a seamless driver, customer, and partner experience
• Geo-expansion: support new city and product launches

What the Candidate Will Need

• Min 2 years of experience in a strategy / operations / consulting or related role
• Min 2 years of proven experience in local operations with good knowledge of KPIs and Ops analytics
• Ability to identify new opportunities and own the project end-to-end, driving proactively solutioning and implementation; Ability to take initiative in a constantly-changing work environment
• Ability to run multiple projects/ initiatives in parallel working together with wide range of stakeholders and functions
• Ability to work in a team and also independently
• Data-driven decision making mentality and sound business judgment through strong analytical thinking
• Self-starter. Everywhere you go, you can't help but mobilize people, build things, resolve problems, get into the details, go above and beyond, and draw out the best in people. You are a doer and motivator of others.

Preferred Qualifications 

• SQL knowledge it’s a strong plus
• Expert knowledge of Uber Ops configuration and analytical tools it's a strong plus

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About the Role

• Uber Rides is looking for a Head of Rider Growth in SSA. We focus on growing and retaining riders on the platform by optimizing every aspect of acquisition, engagement, membership and pricing.This role is key to drive the growth of Uber Rides in SSA, and combines various skills such as project management, advanced data analytics and creating partnerships.

What the Candidate Will Do:

• Growth: you will be in charge of defining and leading our growth strategy in SSA, from the acquisition of new users to their weekly engagement and retention. You will have responsibility of different spend levers and will build operational plans to drive growth in SSA across all lifecycle stages and in the most efficient way possible.
• Project management: you will also manage projects such as optimizing our fee structure and our flagship membership program Uber One, or identifying new partnerships to fuel our consumer growth.
• Stakeholder management: you will coordinate and influence a variety of cross-functional teams (brand, performance marketing, business development, product...) to achieve shared strategic objectives.
• Data analysis: you will autonomously create your own analyses in SQL to find new insights on the behavior of consumers, and to create scalable dashboards to measure the success of your projects.

What the Candidate Will Need:

• Min 5 years of professional experience, ideally in a similar Growth role, or in consulting or finance.
• You are customer obsessed and enjoy working in a fast-paced environment, and are comfortable with ambiguity.
• You have an appetite for data and are comfortable with numbers.
• You love to build and optimize rigorous processes. Finding scalable solutions and being a champion of operational excellence are interesting to you.
• You have experience with quantitative data analysis, deep measurable insights, modeling, and experiments and are proficient in SQL. Bonus point if you already work with Python!

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About the Role

• As Uber continues to expand its B2B services around the world, the Uber for Business team is looking for a motivated, demanding, and hands-on commercial leader who thrives in a fast-paced, cross-functional environment to take Uber's B2B business to the next level in Sub-Saharan Africa.
• As the Country Manager, you will own the end-to-end commercial strategy and vision for our solution suite across the region, taking full accountability for its success. This is a critical leadership role responsible for developing, coaching, and motivating a high-performing sales team, while balancing long-term strategic objectives with ambitious, short-term sales targets.
• We are looking for a highly visible business leader with a demonstrated track record of building and running a B2B sales business in SSA, who is still driven by winning business and can lead by example culturally for the team.

The Impact You'll Have

• Commercial Strategy & Vision: Own, shape, and execute the overall SSA B2B commercial strategy and vision. Review the SSA market regularly to generate deep, actionable insights and outline where the opportunities are for U4B to unlock new growth vectors.
• Hands-on Sales Leadership: Lead a sales and account management organization across SSA. Provide clear direction, but also act as a hands-on coach to the team, directly helping Account Executives navigate complex deals.
• Executive Deal Support: Interface directly with high-value clients and potential customers, providing client-facing support for the largest deals to help the team close key regional accounts and exceed ambitious sales targets.
• Scale the Organization: Enable Uber for Business to scale through high-impact commercial programs, executed centrally through HQ and localized through key operational markets (e.g., South Africa, Nigeria, Kenya).
• Drive Operational Excellence: Partner closely with Sales Operations to build efficient go-to-market processes, establish performance KPIs, and drive organizational effectiveness across multiple country teams.
• Stakeholder Management: Serve as the key contact for the region, representing U4B internally and externally, and working proactively to remove blockers for your team.
• Matrix Leadership: Work closely in a highly matrixed environment with key stakeholders including Strategy & Operations - U4B, S&P - U4B, and the local Mobility & Eats Operations teams, alongside other senior leaders at HQ to set strategy and drive execution.
• Strategic Accountability: Execute effectively in short-term sprints while defining and maintaining a clear, long-term strategic vision for the region's B2B success.

The Experience You'll Bring

• Track Record in SSA: A demonstrable track record of successfully running a B2B sales business across multiple territories/countries within Sub-Saharan Africa (SSA).
• Hands-on Background: Ideally, experience progressing from an Individual Contributor sales role to a management position, possessing an AE background to ensure empathy and excellent coaching ability for the sales team.
• Commercial Acumen & Autonomy: Strong commercial leader capable of shaping a clear, data-driven strategy, communicating the vision effectively, and taking full accountability for the region's commercial success.
• Stakeholder & External Visibility: Exceptional stakeholder management skills, capable of being the key contact for the region. Must possess the gravitas and communication skills to be highly visible, represent U4B on panels, and engage with high-level corporate and regulatory stakeholders.
• Exceptional business judgement and critical thinking skills with the ability to use data to quickly establish high-value priorities and define strategies to pursue them in a complex operating environment.
• Experience working for a U.S. Tech company is advantageous.
• Experience working with Travel Management businesses is advantageous.
• Fluency in English required; proficiency in other regional languages is a plus.

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About the Role

• Local Operations team, in collaboration with regional and central teams, leads our vision, strategy, execution and tactics for their country Operations. Operations is all about running our business on the ground and helping earners get the most out of Uber’s platform.
• South Africa mobility landscape is highly regulated. Compliance with legal and internal policy requirements is critical in building trust with regulators, earners and riders on the platform, and helps minimize the risk of disruption to the business.
• The Sr Operations Manager role for Risk Operations is a unique opportunity to shape the strategies, policies and processes around earner access and eligibility experience and strive towards always having the right set of drivers and vehicles on our platform. The team is responsible for compliance to external regulations and internal policies, and to minimize operational risk on the platform.
• We are looking for an outstanding problem solver with a solid understanding of the ride-sharing business. The ideal candidate has a good track record of resolving underlying causes of complex, multifaceted, new, and often cross-functional problems. The candidate is expected to be a good communicator, and be able to demonstrate strong stakeholder management skills.

What the Candidate Will Do:

• Formulate, lead, implement and monitor the rollout of our operational risk strategy, frameworks, tactics and processes
• Lead cross-functional projects, collaborating closely with other functions including other verticals within Operations, Policy, Legal, Community Operations, Product, and Central Ops teams
• Proactively identify problems that scale, independently formulate solutions and operationalise initiatives to mitigate risk and improve operational efficiency
• Help problem-solve complex business problems and act as a thought partner for Cross-functional teams
• Engage with Product and Technology teams to represent South Africa, prioritize feature improvements and design new products
• Drive business decisions through analytical insights and customer empathy

What the Candidate Will Need:

• Min 5 years of experience in operations, product, strategy or consulting
• Ability to take initiative and prioritise in a fast-paced work environment. You are comfortable dealing with uncertainty in a constantly-changing work environment.
• Strategic & operational problem solving and creativity
• Data-driven decision making mentality and sound business judgement through strong analytical thinking and experimentation
• Solid communication and stakeholder engagement skills - you are able to rally people behind a common goal and easily generate consensus if you’re facing push back
• A strong sense of ownership and user empathy

Preferred Qualifications

• SQL is highly desired. The role would require you to build your querying skills
• Previous experience in regulatory compliance or risk mitigation is a plus
• MBA is a plus