Senior Operations Manager, Rider, Uber Rides SSA at Uber

About the Role

• Uber Rides is looking for a Head of Rider Growth in SSA. We focus on growing and retaining riders on the platform by optimizing every aspect of acquisition, engagement, membership and pricing.This role is key to drive the growth of Uber Rides in SSA, and combines various skills such as project management, advanced data analytics and creating partnerships.

What the Candidate Will Do:

• Growth: you will be in charge of defining and leading our growth strategy in SSA, from the acquisition of new users to their weekly engagement and retention. You will have responsibility of different spend levers and will build operational plans to drive growth in SSA across all lifecycle stages and in the most efficient way possible.
• Project management: you will also manage projects such as optimizing our fee structure and our flagship membership program Uber One, or identifying new partnerships to fuel our consumer growth.
• Stakeholder management: you will coordinate and influence a variety of cross-functional teams (brand, performance marketing, business development, product...) to achieve shared strategic objectives.
• Data analysis: you will autonomously create your own analyses in SQL to find new insights on the behavior of consumers, and to create scalable dashboards to measure the success of your projects.

What the Candidate Will Need:

• Min 5 years of professional experience, ideally in a similar Growth role, or in consulting or finance.
• You are customer obsessed and enjoy working in a fast-paced environment, and are comfortable with ambiguity.
• You have an appetite for data and are comfortable with numbers.
• You love to build and optimize rigorous processes. Finding scalable solutions and being a champion of operational excellence are interesting to you.
• You have experience with quantitative data analysis, deep measurable insights, modeling, and experiments and are proficient in SQL. Bonus point if you already work with Python!