Operations Manager at Boardroom Appointments

• A well-established logistics organisation is seeking an experienced Operations Manager to lead and optimise its warehouse and distribution operations in KwaZulu-Natal. This is an excellent opportunity for a results-driven leader with strong operational, people management and customer service skills to join a fast-paced, service-focused environment.

Key Responsibilities

• Manage the day-to-day operations of a busy logistics and distribution facility.
• Oversee inbound and outbound logistics, receiving, dispatch and warehouse activities.
• Ensure compliance with Standard Operating Procedures (SOPs), customer contracts and Service Level Agreements (SLAs).
• Drive operational efficiency, productivity and continuous improvement initiatives.
• Manage container receiving, freight consolidation and inventory processes.
• Monitor operational KPIs and prepare accurate management reports.
• Control labour costs, overtime, equipment utilisation and departmental expenditure.
• Lead, coach and develop warehouse supervisors and operational teams across multiple shifts.
• Ensure excellent customer service through effective communication and query resolution.
• Maintain high standards of health and safety, housekeeping and regulatory compliance.
• Plan resources effectively to meet operational demands while maintaining service excellence.

Minimum Requirements

• Tertiary qualification in Logistics, Operations Management, Business Management or a related field.
• Minimum of 5 years' experience within the logistics, transport or warehousing industry.
• At least 3 years' experience in a management role.
• Proven experience managing warehouse and distribution operations.
• Strong knowledge of inbound and outbound logistics processes.
• Experience managing operational KPIs, reporting and customer SLAs.
• Intermediate Microsoft Office skills, particularly Excel, Word and Outlook.
• Strong leadership, planning and problem-solving abilities.

The Ideal Candidate Will Be

• A hands-on operational leader.
• Highly organised with excellent planning skills.
• Customer focused and service driven.
• Able to make sound decisions under pressure.
• Commercially aware with strong cost-control experience.
• Passionate about leading and developing high-performing teams.
• Committed to operational excellence and continuous improvement.

What You'll Bring

• Exceptional leadership and communication skills.
• Strong analytical and decision-making ability.
• Experience managing large operational teams.
• Financial awareness and budget management skills.
• A proactive approach to improving processes and driving efficiencies.
• The ability to build strong relationships with customers and internal stakeholders.