Opportunities at Altron Bytes Systems Integration

Job Description

• Design , create and adapt instructional learning material content for product based training to employees and customers
• Work with subject matter experts to identify learning aims and objectives for the target audience.
• Develop eLearning solutions in Lectora, Visualize instructional graphics with the use of storyboards that includes the user interface, learning activities and assessments.
• Create instructional material for print using authoring tools such Microsoft Word, Adobe Illustrator, Adobe InDesign and Adobe Photoshop
• Analyse and apply trends and best practices in learning technologies and instructional design
• Provide exercises and activities that enhance the learning process
• Create supporting material/media (audio, video, simulations, role plays, games etc.)
• Devise modes of assessment, such as tests or quizzes, to measure the effectiveness of the course
• Maintain project documentation and course folders for the course life cycle
• Job requirements and qualifications
• Previous working experience in instructional design for 3-5 years
• Previous experience designing learning material within a healthcare environment
• In-depth knowledge of learning theories and instructional design models
• Lesson and curriculum planning skills
• Designing effective eLearning Content
• Basic HTML and Flash programming knowledge
• Visual design skills (Dreamweaver, Photoshop, Illustrator)
• Ability to write effective copy, instructional text, audio and video scripts
• National Certificate / Degree with specialisation in Learning & Development, instructional design, educational technology or similar relevant field
• Must be able to work unsupervised and independently
• Well-spoken with excellent communication skills
• Organisational and planning skills
• Ability to multi-task under pressure
• Reporting skills

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Job Description

The major function of this position is to coordinate delivery of Altron Systems Integration services to clients and is responsible for all Service Support and Service Delivery actions to ensure they meet the Clients business needs and IT Requirements. Responsible for overall Customer Satisfaction and adherence to SLAs. Ensure Altron SI operates as a true managed service provider. This role is responsible for the Line Management functions and the delivery of all teams that report into the Operational Support function. Driving responses to and providing input into RFP process and creating associated proposals, and assist with expanding existing and new account revenues as per annual targets.

• Building a personal relationship with key client staff
• Successful service delivery - SLA achievement and high level of customer satisfaction
• Monitoring overall performance of services
• Good communication around issues and opportunities – get things done, make things happen
• Collaborating with senior management on client account management and growth
• Building service reports
• Service reporting and running service delivery meetings
• Pulling in additional resources when needed e.g. specialist teams or people for specific issues / opportunities
• Removing all obstacles to customer satisfaction and / or financial performance
• Looking out for client’s and ASI’s long-term interests
• Following up if service delivery is not meeting expectations
• Working with the client and operations teams to identify and manage service improvement activities
• Along with Service Delivery Managers and Technical Leads, accountable for and contribute to the overall performance of the Ops managed services division
• Ability to follow hardware and software best practices as defined by the Managed Services agreement
• Ensure all process areas followed exactly as per ASI / client processes
• Complete and submit management checklist weekly
• Maintain day to day responsibility for the ownership and resolution (including any referral or escalation as may be necessary) of Service Management issues which arise in connection with Services
• Review service metrics (KPIs) that identify the success of the services being utilized to recommend and coordinate implementation of changes to services to improve metrics
• Contract management with the client
• Support the development of new opportunities in Operational Support services
• Mentor and support the team in career growth
• Submission of individual KPI’s for review

The incumbent is required to have demonstrated the following competencies:

• Excellent documentation skills and attention to detail
• Ability to deliver technical presentations competently
• Must be commercially aware, able to identify & effectively communicate commercial opportunities
• Able to produce and deliver relevant and effective training as required and necessary both into Managed Services staff and customers where relevant
• Excellent written and verbal communication skills; good team player; highly motivated self-starter; good relationship builder with strong diplomacy skills
• Must aspire to a culture of service excellence, always putting the customer, our people and our business at the centre of everything they do
• Able to understand and deliver services which are provided on a 24x7x365 basis
• Must be able to work proactively and under pressure
• Willingness to travel and overnight when the role demands it

Relevant experience and Qualifications:

• 5 + years relevant experience
• Education/Certification:  ITIL, Management, IT related qualification

Education

• National Diploma: Information Technology (Required)

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JOB PURPOSE

Responsible for acquiring new target accounts and the maintenance growth of revenue, and relationship management with respect to assigned and newly obtained Enterprise Accounts. This position is pivotal to the growth of the enterprise accounts, requiring interface with Enterprise account counterparts as required.

KEY RESPONSIBILITIES:  

Sales Management 

• Strong ability to target & hunt for new enterprise business and to on-board new customers by selling a diverse range of products & complex solutions, including Managed Print Services and Telecoms with long sales cycles. Having a strong contact base of clients will be advantageous.
• Growth of the assigned Enterprise accounts and delivery of revenue and profit in line with agreed targets.
• Successful mapping & market planning, business development and implementation of Enterprise opportunities, from initial opportunity creation to establishment of new South African Enterprise accounts.
• Development of market capabilities, including analysis of business opportunities for assigned accounts.
• Establishment of solutions to match current and future customer needs.

CORE RESPONSIBILITIES:

Sales & Account Management

• Responsible for new account acquisitions, account growth, account penetration, customer relationship management and business improvement initiatives.
• Grow a strong pipeline to secure future revenue to create a steady monthly revenue and provide an accurate forecast for deals closing in each month and quarter.
• Partner with other sales professionals to orchestrate account sales strategies and achieve growth
• Manage overall account relationships to ensure excellent customer service during implementation, transition to operation and ongoing maintenance of the account.
• To be the primary point of contact with the customer on all business-related matters pertaining to overall business processes and implementation, including new potential business, commercial issues, scope agreement, business improvements and ongoing performance.
• Maintain an overview of account status at all times and report as required.
• Interface and liaise with other department Managers to ensure appropriate customer relationship management.
• Partner with other OpCo’s to ensure continual, consistent service and growth.
• Internal communication to key personnel to enhance sales and profit goals.
• Lead demand-generating marketing and sales activities in the assigned market for the assigned solution.
• Convert sales opportunities to wins and invoice.
• Source and distribute relevant thought leadership and marketing material to customers.
• Advise the Pricing and Decision Support function on the most appropriate solution Pricing Schedules to be applied during bid / proposal / quote development.
• Develop and maintain revenue forecast waterfalls.
• Collaboration with Pre-Sales & Post-Sales and Service Delivery Management.
• Collate detail on new business (pipeline, pending and actual new business) and present the progress and successes of performance against the Business Development objectives, targets, as well as against competitive benchmarks.
• Attract new relationships with new customers by supporting collaborative sales efforts. 
• Collaborate with strategic & approved Companies to leverage opportunities in our chosen industries & Verticals.
• Actively drive and follow through on qualified opportunities. Establish ongoing productive and professional relationships with key personnel in assigned new customer accounts; and provide continuous, accurate and consistent feedback to prospective customers.
• Ensure an in-depth understanding of the business unit strategy, growth plan, value drivers (revenue and profit trends), and risks.
• Direct and participate in acquisition and growth activities to support overall business objectives and plans. Build and maintain collaborative and cohesive relationships with the management team across the business.
• Play a consultative role in review and development of MAPS to ensure that plans are realistic and stretching but capitalise upon commercial/operational opportunities. 
• Construct detailed customer business plans.
• Stay abreast with the latest product offerings and continuously participate in L&D and training activities in order to have a broad enough knowledge to identify all cross-sell opportunities for each client.

COMMUNICATIONS & WORKING RELATIONSHIPS:

Internal:

• Head of Sales
• Senior Managers
• SME’s

Reasons for Interaction:

• Reporting and overall profitability
• Commercial frameworks
• Solution design and architecture

External:

• Strategic Clients and Partners

Reasons for Interaction:

• Achieving strategic Sales objectives
• Provide thought leadership 

QUALIFICATIONS, EXPERIENCE, & SKILLS:

Educational Qualifications:

• Grade 12 essential
• Management/Leadership program 

Professional Qualifications

• N/A 

Years of Experience

• Experience working in Sales for a minimum period of 7 years
• Minimum 5 years’ experience in the Office Automation, complex software solutions sales or similar industry
• Minimum 5 years in a senior sales environment
• Thorough understanding of corporate structures, processes and governance
• Previous experience in Multinational corporate environment an advantage

Other requirements

• Good Business Acumen 
• Corporate Governance 
• Solution Sales Methodologies 
• Relevant Industry/Domain knowledge 
• Entrepreneurial 
• Assertiveness 
• Leadership 
• Attention to detail 
• Professionalism 
• Presentation 
• Entrepreneurial 
• Customer relationship management 

Competencies

Customer Focus

• Customer focus is the ability to consistently work together with customers to build long-term relationships based on the delivery of a service, product or value;  
• Make customers and their needs a primary focus of one’s actions;  
• Develops and sustains productive customer relationships.

Behaviours Required:

• Collaborate with Customers: Engage the collective intelligence to achieve results across organisational boundaries.

Get Things Done

• Carries out organizational strategy with a clear understanding of the industry trends, economic sectors and market dynamics that drive Altron’s strategic imperatives and position the commercial viability of its research within the business community.
• Demonstrates business foresight along with the ability to integrate diverse perspectives. Thinking conceptually about the “big picture” and in which direction the organization is/should be headed, developing long-term plans to achieve the desired outcomes and linking daily work to long-term vision.

Behaviours Required:

• Prioritization & Orchestration (across business areas): Displays the quality of insight – being able to visualize what should be done to achieve particular goals and create a successful future. Always keep in mind consequences of a choice for all the effected parties.
• Collaboration with others: Work with others to exercise judgement around opportunities that represent the most potential for innovation and return on investment for Altron and its stakeholders

Lead and Manage People

• Demonstrates qualities that others can learn from and that command leadership respect. The ability to take a role as leader of a team or other group. It implies a commitment to lead others and help to develop and motivate the performance of others individually, or in a team capacity. 
• Creating and maintaining an environment that naturally enables and includes all employees to contribute to their full potential in pursuit of organisational objectives. Working to build capacity and foster individual, team and organizational development. At the highest levels this involves building capability for the future.
• Demonstrating self-awareness of own strengths and development needs as well as the impact of own behaviour on others.  Demonstrates a willingness to reflect upon own development and growth continuously and seeks to understand blind spots in own behaviour.  The ability to manage one’s emotions and restrain negative actions when provoked, when faced with opposition or hostility from others, or when working under conditions of stress.

Behaviours Required:

• Collaboration with others: The willingness and ability to work cooperatively and supportively with others, developing positive, open working relationships in order to solve problems and to achieve business goals.
• Be fully inclusive of others: Builds good working relationships with people of all other cultures and backgrounds – continually examining own biases and behaviours to avoid stereotypical responses.
• Build a winning culture: Creation of an open and supportive environment in which use of personal initiative and individual enthusiasm and responsibility for learning are encouraged.

Behaviours Required:

• The ability to bring humour and fun to their work and their environment and display high levels of commitment, enthusiasm and maintaining a positive attitude.
• Demonstrates honesty; keeps commitments; behaves in a consistent manner.
• Shares thoughts, feelings, and rationale so that others understand personal positions

Education

• Bachelor's Degree: Business Management (Required), National Certificate Level 4 (N4) / Grade 12: Grade 12 (Required)

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Job Description

Duties and Responsibilities 

• Identifying and assessing areas of significant business risk and ensure adherence to compliance. Provides administrative support by implementing 
• systems, procedures, and policies; completing projects in support of risk and  
• compliance.
• Managing and reporting compliance breaches and risk exposures. Complies with federal, state, and local legal requirements by studying existing and new legislation; enforcing adherence to requirements; advising management on   
• needed actions.
• Developing, implementing and maintaining internal audit policies and   
• procedures in accordance with local and international best practice.
• Reviewing all new products, systems or processes to ensure compliance and identify risks.
• Conducting ad hoc investigations into identified or reported risks.
• Supporting various departments by collecting and coordinating internal  
• risk and compliance data with auditors and various departments.
• Ensuring complete, accurate and timely audit information is reported to      
• management and/or Risk Committees.

EXPERIENCE REQUIRED 

• Completed qualification in Risk and Compliance Management, Law or IT.      
• Minimum of 2 years’ experience in a Risk and Compliance role (essential).
• Analytical thinker with strong conceptual and problem-solving skills.
• Meticulous attention to detail with the ability to multi-task.
• Ability to work under pressure and meet deadlines.
• Ability to work independently and as part of a team.
• Excellent documentation, communication and IT skills.
• 2+ Years’ experience

REQUIRED SKILLS 

• Team player
• Excellent verbal and written skills
• Attention to detail
• Altron Values
• Work independently and manage the relevant stakeholder expectations

 REQUIRED QUALIFICATIONS

• Risk and Compliance Diploma or Degree (advantageous)

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Job Description

• Exclusively engaged in driving cars and light motor vehicles to and from various locations to collect and deliver goods/documents/ people.

Job Function:

• To assist with deliveries and collections, for the warehouse and to perform other tasks in the warehouse, if need be, forklift driver, packing and other need be
• Responsible for cleaning and routine maintenance of vehicle(s)

Education Required:

• Senior Certificate or Higher
• General/Certifications: Valid South African driver’s license

Experience Required: Previously worked as a driver

Essential Competencies:

The incumbent is required to have demonstrated the following competencies:

• Very reliable and must be time conscious
• Ensure that all deliveries are done timeously
• Must have a great relationship with the client on deliveries

Essential: No former convictions of theft or any related convictions

Advantageous: Great knowledge of the CTN area

Education

• National Certificate Level 4 (N4) / Grade 12 (Required)

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Job Description

MAIN JOB PURPOSE 

• Technical support, maintenance, trouble shooting on Desktop equipment for a customer in the Banking industry. Act as a liaison, provide support services and resolve any emerging problems that our clients might face with accuracy and efficiency. Candidate will be based onsite at the client.

KEY RESPONSIBILITIES 

• Ensure that all customer queries are addressed within the Service Level Agreement (SLA) stipulated time frame.
• First time fix rate and recall rate under the stipulated requirements.
• Maintain customer relationship.
• Be productive based on the calls allocated to them.
• Ensure that they comply with all Quality Management System (QMS) procedures provided by the Team Leaders.
• Complete administration within time frames as per policies.
• Action and close new calls within customer Service Level Agreements and Mean Time to Respond / Mean Time to Complete.
• Technical support, maintenance, troubleshooting
• Ensure that all policies and procedures are followed according to the company requirement.

Qualifications; Skills & Experience Required: 

• Must have a Matric or other equivalent qualification (NQF 4)
• A + and N + Qualification
• Strong Soft Skills
• Must have a valid driver's licence and own reliable car
• Must have experience in a corporate environment (preferably banking)
• + 2 years’ experience in maintaining desktop equipment in an IT environment
• Computer literate in relevant operating system
• Fault-finding techniques
• MS Office

Education

• National Certificate Level 4 (N4) / Grade 12: Grade 12 (Required), National Diploma: Information Technology

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KEY RESPONSIBILITIES:

New Installations and Service Calls (Maintenance)

• Perform new installations and service calls for NuPay, Delter and ACS Field Services.
• Preparation of equipment for new installations and service calls.
• Provide training to NuPay, Delter and ACS merchants / customers on products being installed.
• Assist with customer product queries.
• Assist various departments with technical related queries.
• Training of new employees on the NuPay product range.

CORE RESPONSIBILITIES:

Stock Control

• Perform weekly stock takes for all stock in tool of trade vehicles or regional offices.
• Manage stock allocated to ensure enough stock for new installations and service calls
• Ensure stock is correctly allocated to merchants and employees on stock management systems.
• Ensure stock is in presentable, working order.
• Replenish stock if, and when needed (submit stock replenishment requests).

Administrative Duties

• Ensure service calls and activations are updated and closed within Service Level Agreements.
• Ensure job sheets are submitted daily once new installation and service call has been completed
• Ensure stock sheets are up to date

COMMUNICATIONS & WORKING RELATIONSHIPS:

Internal:

• Logistics team
• Account Managers
• Contact centre (NuPay & Delter)
• Administration clerks
• Sales team

Reasons for Interaction:

• Service call and install allocations, knowledge sharing.
• Customer queries and information.
• Call logging information and customer queries.
• Submission of job sheets for billing and stats.
• To provide updates on logged calls and installations.
• To advise account managers and sales consultants on any requests/challenges from merchants that are outside the scope of the logistics department.

External:

• NuPay Merchants / Customers
• ACS Merchants / Customers
• Courier services
• 3rd party connectivity providers
• Delfin Contact Centre
• 3rd party admin providers

Reasons for Interaction:

• Installations, maintenance and training.
• Query deliveries/couriers.
• To configure HugeConnect pads.
• To assist merchants in getting their ADSL configured to enable connectivity to terminals
• Assistance from Delfin contact centre

QUALIFICATIONS, EXPERIENCE, & SKILLS:

Educational Qualifications:

• Matric
• A qualification in the fundamentals of IT would be advantageous

Courses

• Customer service/care course will be advantageous.

Experience

• Customer service experience will be advantageous.

Other requirements

• Working knowledge of POS systems will be advantageous.
• Some knowledge of administration systems that integrate with NuPay systems will be advantageous
• Customer service focused
• Valid driver’s licence.
• Must have a reliable vehicle (regional technicians).
• Fluency in English is mandatory.
• Fluency in a second language such as Zulu/Afrikaans would be advantageous.
• Strong oral and written communications skills.
• Organisational and prioritisation skills.
• Excellent administration skills with strong attention to detail.
• Technology and system savvy (Computer literate).
•  Microsoft Office skills
• Numeracy skills.
• Ability to work in a fast-paced environment whilst still maintaining high levels of accuracy.
• Ability to maintain supreme levels of ethical behaviour and confidentiality.
• Ability to identify opportunities for improvement.
• Must be a team player.
• Must be able to work under pressure.
• Must be punctual, reliable and have good time management skills.
• Adaptable.
• Analytical skills.
• Must be willing to work overtime when required.
• Self-motivated.
• Be willing to go on long trips around South Africa and neighbouring countries, sleeping out in different regions (sleep outs are usually 2-5 days depending on the areas).