Jobs at Deloitte

• Regional Audit Delivery Centres (Impact Centres) support Audit and Assurance engagement teams with the completion of Audit processes and engagement support administrative activity as part of the wider Audit Transformational Programme. The Impact Centres are designed to support teams across the audit engagement lifecycle through providing a range of support services to reduce the levels of administrative work placed on practitioners. Impact Centres support more efficient and cost-effective working practices, whilst improving quality standards. The activity undertaken within the Centres will evolve as they become embedded into the audit life cycle and as Deloitte Way Workflows are launched and implemented. 

Job Description

• Establishing a quality function within the Africa Regional Audit Delivery Centre.
• Establishing quality initiatives for example Quality processes that monitor the quality of the work executed and delivered to on site teams, establishing quality KPIs and driving business and team behavior, establishing quality reporting processes and how actions are driven through the business.
• ISQM 1 implementation & deployment. Implementation & Deployment support for System of Quality Control and ISQM1 compliance for other business process owners.
• Root Cause analysis, approval of remedial Action Plans and tracking execution of remedial changes needed.
• Approval of catalogue services and ensure within framework.
• Quality liaison/SME for dealing with all related queries. 

Qualifications

To qualify for this role you must have:

• A Bachelor’s degree or equivalent qualification
• Hons and further qualifications will be an advantage
• At least 10 years of professional experience and a minimum of 5 years’ experience in an internal audit role.
• A minimum of 5 years of experience at a management level
• Articles and professional certifications required (CA/CIA/etc)
• Experience in a highly regulated environment
• Experience in a big four audit firm will be an advantage
• External audit or risk management experience will be an advantage

Additional Information

• Ability to critically analyse processes to understand the control environment (including information technology, internal controls and risk management related aspects), and the interdependencies linked to this.
• Ability to identify risks and controls in business processes.
• Experience analysing the root cause of process inadequacies and efficiencies. Understand and utilise how controls drive behaviour and how to incorporate this into design of controls
• Proven experience in designing fit for purpose recommendations to the business
• Able to have difficult conversations when needed and remain steadfast in holding the line on quality
• Obtaining stake holder buy in as needed to move solutions and initiatives forward
• An understanding and some experience in process optimisation especially working with key principles
• Experience in risk rating, heat mapping and prioritising of risks and processes based on rating scales.
• Project management experience.
• Stake holder management with junior as well as senior colleagues.
• You will be based in the Regional Audit Delivery Centre in Johannesburg.

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Job Description

Main Purpose of Job

• To develop and implement the digital marketing strategy for the firm and centrally manages all digital marketing campaigns.

Key Performance Areas

Strategic Impact

• Supports own Service Area leadership in carrying out EXCO mandate.
• Builds professional relationships within service area to understand business needs in area/s of responsibility.
• Generates and implements innovative ideas and solutions within area of responsibility in collaboration with team members to enhance / renew service offerings.
• Develop a robust and well considered strategic digital marketing strategy, aligned with the relevant business strategy and objectives.
• Performs competitor research and analysis and provides regular updates to marketing team & internal stakeholders.
• Displays subject matter expertise and strategic insight in order to advise the business on best practice and strategies on how to meet objectives.
• Proactively provides innovative ideas and opportunities to the marketing teams to ensure that the firm is at the forefront of digital marketing. Create marketing strategy, give guidance to team
• Aligned to relevant growth/industry/service area strategy
• Incorporating market research to ensure differentiation.
• Create innovative solutions of approaching and owning the market.
•  Incorporate client's heart of the issues to ensure client centricity.
• Understand Know Target persona (strategic support and relationship drive) be able to strategic advise to stakeholders on targeting.
• Good understanding of Platinum clients.
• Advisory of use of data (especially on retargeting/testing).
• Using of first second and third party data (working with Digital team on optimizing analytics).
• Crisis comms management for social media.

Project Management

• Lead the Digital and Social media / oversee project/campaign/bold play.
• Enable team to drive projects, give steer and guidance where needed.
• Lead stakeholder engagement (and vendors where needed).
• Create framework/tool for project management.
• Keeping team up to date on Digital and social calendar.
• Give strategic advisory on content.
• Live coverage of bold play events.
• Drive Project tracker
• Member firm standards (Africa social leads)
• Lead social steerco for South Africa
• Digital Forum lead and drive team
• Technical: Sound knowledge of Sprinklr.
• Sound understanding of SEO and Search.
• Growth marketing through data analytics.

Governance Operations Reporting

• Create best practise frameworks for insights reporting, linked to RRR (revenue relationships & reputation).
• Brand. Standard of execution.
• Internal Stakeholder feedback framework (i.e. 5 questions).
• Drive brand compliance on social media.

Finance

• Provides input into annual budget and forecasts.
• Monitors spend and track actuals against budget.
• Manages and communicates discrepancies to line manager timeously.

Implementation of Strategy

• Manages and monitors implementation of the digital marketing strategy for the firm.
• Performance Reporting: track and measure performance of all campaigns including channel effectiveness using adobe analytics, sprinkler and campaign reports from media agencies
• Using an online briefing form to manage the entire campaign briefing process between client and media agencies that will result in an approved media plan.
• Project manage the implementation of all paid media campaigns.
• Responsible to schedule all relevant organic content for the firm across all social media platform and develop weekly content plan with associated implementation calendar.
• Check content upon submission to ensure that all campaigns published on social media aligns to the agreed firm’s strategic themes.
• Check content upon submission to ensure adherence to firm’s marketing protocols and digital marketing guidelines.
• Support the brand communications (Executive office) team by posting global signature campaigns and advising on content of Africa signature campaigns.
• Social listening on key brand themes using the sprinkler platform and communicating opportunities for Deloitte to participate in trending online conversations.
• Track social influencers on brand themes using Sprinklr and reporting on opportunities for Deloitte to connect with them.
• Reputation management by raising any potential reputational issues for Deloitte Africa on social media to the brand communications team.

 Brand Centricity 

• Consistently complies with Deloitte brand and corporate identity guidelines and produces work of appropriate quality and compliance
• Responsible to check all content for brand compliance before scheduling any campaign.

Qualifications

Minimum Qualifications

• Bachelors Degree

Desired Qualifications

• Postgraduate qualification (Digital Marketing)

Minimum Experience

• 2-5 years’ working experience within the relevant function.

Desired Experience

• 3+ years at Senior Consultant level within the function

Additional Information

Required Responsibilities

• Organic Scheduling (through Sprinklr) + dealing with ad hoc requests
• Strategic guidance on posts.
• Advisory on campaigns
• One pager plans for larger campaigns (i.e. Super priorities)
• Bi-weekly show schedule of upcoming two weeks social schedule.
• Support and guidance on creating content.
• Work closely with email marketing and web team to bolster performance.
• Deliberate reporting and Analytics (linked to our Digital team requirements Greg Holtshousen)
• Engage & leverage digital forum (Lead the forum in project management capacity).
• Engage directly with Service Lines when necessitated

Technical Competencies

• Skilled in field with sound industry and business knowledge
• Demonstrated leadership skills
• Experienced in communication and implementation of strategy
• Proven ability to manage and execute projects
• Experienced in development and delivery of professional presentations
• Good report writing skills
• Good financial knowledge
• Positions self as trusted partner to the relevant team and proactively supports other members of team when required

Behavioural Competencies

• Excellent communication skills, both written and verbal
• Effective interpersonal and relationship building skills
• Good mentorship and coaching ability with desire to develop self and others
• Strong client delivery focus
• Adaptable, managing change and ambiguity with ease
• Focus on quality and risk
• Effective problem solving ability
• Excellent business acumen