Motus is South Africa’s leading automotive group, employing over 16 700 people globally.
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Job Description
- The Service Advisor will be responsible to maximize service sales and maintain high levels of customer satisfaction by doing the following:
- To maximise service sales by using professional sales techniques
- To ensure the security of cash taken
- To create customer confidence in the brand by ensuring professional and knowledgeable performance To ensure the highest level of efficiency and courtesy when dealing with the customer
- To record customer's details and requirements accurately by means of a Job card
- To record and update service history and vehicle details accurately
- To carry out a physical inspection of the vehicle with the customer (damages to be noted) Mileage of vehicle to be noted on the job card on inspection of the vehicle
- To perform daily follow-ups with customers
- To keep clients updated throughout the day regarding vehicle progress
- To ensure completed jobs are not released without verified payment
- To ensure all CPA documentation is completed correctly as required by the Law
- To ensure the Company's quoting policy is adhered to
- To ensure payment arrangements are confirmed prior to commencement of job Confirm type of job before opening job card If customer has service / maintenance plan, ensure authorization is received Ensure costing's correct as per costing Matrix / authorization Obtain authorization from customer for any additional work required
- To ensure cash sale policies are adhered to Control your vehicles on the work-in-progress report Deposits to be taken on jobs over R 5,000 Ensure deposits of no less than 50% taken from customers on quotes exceeding R 5,000 Ensure that repair waiver forms are completed and signed by the customer
- To ensure filing system is up to date
- Ensure all warranty job cards are given to Warranty Clerk daily All costings must be done on a daily basis and especially prior to collection All labour hours should be costed on carry overs daily Communicate up-sell items to the customer with correct authorizations
Specific Role Responsibilities
Qualifications and Experience
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Job Description
- Hyundai Automotive S.A. is looking for 1st year Apprentice to join our dynamic team:
The Apprentice scope will include but not be limited to the following:
- REMOVE, RECONDITION & REPLACE CYLINDER HEADS
- DISMANTLE, SERVICE, REPAIR & ASSEMBLE ENGINE BLOCK & WITH MAIN COMPONENTS
- REMOVE, DIAGNOSE & REPLACE FUEL SYSTEM COMPONENTS
- UNDERSTAND BASIC ELECTRONICS
- TEST IGNITION SYSTEM COMPONENTS
- STUDY FUNDAMENTALS OF ENGINE EFFICIENCY & FORCED CHARGING SYSTEMSRE
- MOVE, TEST, REPAIR & REPLACE ELECTRICAL COMPONENTS
- REMOVE & REPLACE CLUTCH & TRANSMISSION COMPONENTS
- DIAGNOSE & REPAIR BRAKE SYSTEM & COMPONENTS
Specific Role Responsibilities
- Apprentice Level One job responsibilities as outlined on the job description.
Qualifications and Experience
- Grade 12 with Pure Maths and Science
- Accredited tertiary qualification in line with the role
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Specific Role Responsibilities
- Managing of ETA date achievement
- Always maintaining focus on moving vehicles timeously
- Planning of job through the system – updating dates on TMS
- Always checking if the correct work is carried out as per job card
- If any extras take it up with estimator
- Ensuring all new parts are fitted correctly to vehicles
- Checking of quality in all departments while repair process
- Ensuring the workshop is always clean
- Making sure health and safety requirement are adhered, at all times
- Managing staff on clocking on and off jobs
- Management of production staff
- Manage production meetings
- Checking which job can be outsourced
- Managing performance of production staff
- Follow up with outstanding parts
- Follow up with outsourced partners for latest ETA
- Communicate all reworks with Manager
- Follow up with repairs and maintenance.
- Ensuring pressure tests are completed and recorded on TMS
Qualifications and Experience
Minimum Experience
- 2 years' and more of relevant experience (Car Rental or Automotive Industry)
- 2 years' and more supervisory experience
Minimum Qualification
Minimum Requirements
- Valid, unendorsed Code 8 driver’s license
- Computer literate (basic level will suffice)
- An excellent command of the English language is essential, both verbal and written
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Specific Role Responsibilities
- Checking all vehicles received from panel beating bay.
- Checking all body parts for a smooth surface.
- Spray Primer on small repairs.
- Ensuring that the flatting is done correctly.
- Spraying of primer on small repairs.
- Ensuring that their designated work area is kept clean and tidy at all times.
- Performing other duties reasonably required from time to time.
Minimum Experience
- 2 years' and more of relevant experience
Minimum Qualification
Minimum Requirements
- Valid, unendorsed Code 8 driver’s license (at least 2 years old)
- An excellent command of the English language is essential, both verbal and written
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Specific Role Responsibilities
- To Service (LIST VEHICLES) vehicles according to SOP
- To carry out fault diagnosis and repair vehicles – measured on fix right first time.
- To take steps to ensure servicing of vehicle, remains within the targeted percentages of the manufacturers' time.
- To discuss matters with service advisors and customers as required and provide lucid explanations.
- To ensure standards maintained with vehicle care and safety whilst performing functions.
- To ensure vehicles are returned to the customer after service in a neat and clean condition.
- To recommend purchase of capital equipment Admin functions.
- To complete forms and documentation included in the company's service routine.
- To draft and prepare any reports required.
- To log servicing steps as prescribed.
- Complete all job cards accurately and timeously.
- Mentor apprentices, sign off logbooks and evaluate their technical ability.
- Ensure effective communication with staff, across departments, with customers and service providers.
- Willingness to participate in marketing campaigns when required for the furtherance of the business.
Qualifications and Experience
Minimum Experience
- 2 - 3 years technician experience.
- X product training.
Minimum Qualification
- Grade 12
- N6 trade certificate
- Health and safety related qualification - advantageous.
Minimum Requirements
- Must be Computer literate
- Knowledge of software programs ODIS, Elsapro - advantageous
- Be able to use Manufacturer diagnostic equipment / computer (Vas Machines)
- An excellent command of the English language is essential, both verbal and written.
go to method of application »
Key Tasks:
- Customer and sales management.
- Develop the business to reach set sales targets for the month.
- Drive specific strategies to retain and grow existing customer base.
- Prospect for new customers and maintain existing customer relationships.
- Sell vehicle features and benefits.
- Handle customer questions and overcome objections.
- Professionally handle the vehicle handover to the customer.
- Manage customer expectations to ensure effective delivery of service.
- Marketing via social media and accepted digital platforms, and promotions.
- Attend regular sales meetings.
- Attend all relevant company and OEM training courses, and any other developmental training opportunities allocated.
Qualifications and Experience
Experience Required:
- A minimum of 3 years of retail sales experience in the motor dealership industry is preferred.
- Solid PRE-OWNED vehicle sales background would be of advantage.
- A proven track record of meeting monthly targets and experience in cold calling to develop a client base.
Qualifications Required:
- Senior Certificate (Grade 12)
go to method of application »
Key Tasks:
- Customer and sales management.
- Develop the business to reach set sales targets for the month.
- Drive specific strategies to retain and grow existing customer base.
- Prospect for new customers and maintain existing customer relationships.
- Sell vehicle features and benefits.
- Handle customer questions and overcome objections.
- Professionally handle the vehicle handover to the customer.
- Manage customer expectations to ensure effective delivery of service.
- Marketing via social media and accepted digital platforms, and promotions.
- Attend regular sales meetings.
- Attend all relevant company and OEM training courses, and any other developmental training opportunities allocated.
Qualifications and Experience
Experience Required:
- A minimum of 2 years of sales experience in the motor dealership industry.
- Solid NEW CAR sales background would be of advantage.
- A proven track record of meeting monthly targets and experience in cold calling to develop a client base.
Qualifications Required:
- Senior Certificate (Grade 12)
go to method of application »
Key Duties and Responsibilities:
- Maximizing sales and profitability through satisfaction and retention of customers to meet sales forecast.
- Developing the necessary sales organization to meet sales and profitability objectives.
- Ensuring optimum stock of vehicles on premises.
- Ensuring cost control to budget within the department.
- Ensure adequate product display material is available.
- Review all pricing policies, discounts and “trade-in” dealing to maintain Dealership profitability.
- Monitor financial performance of sales department weekly.
- Ensure that customer complaints are dealt with timeously and effectively.
- Ensure that vehicle is delivered according to OEM quality and safety standards.
- Ensure that departmental customer satisfaction/ expectation targets are met.
- Ensure direct and indirect costs remain within Company prescribed parameters.
- Ensure that Sales Executives receive new model launch training.
- Establish the staffing levels and the training required to achieve sales objectives.
- Ensure that all floorplan activities are monitored.
- Ensure stock level is kept within company policy requirements.
- Maximize sale of back-end products.
Experience and Knowledge Required:
- A minimum of 5 years vehicle sales experience within the motor vehicle industry. Relevant experience in used car sales is essential.
- Track record of accurate vehicle valuations, setting and adjusting pricing is essential.
- Prior experience in a sales management role; managing, leading, administering and motivating a sales team to achieve objectives, to guide and implement effective sales processes and systems, and to ensure achievement of business sales objectives is preferred.
- A previous successful track record in sales is required.
- Knowledge & understanding of OEM target management and variable margin programmes is an advantage.
- Prior experience in Renault sales or similar brand - highly desired.
- Sales compliance management experience is required.
Qualifications Required:
- Senior Certificate (Grade 12)
- A relevant tertiary qualification NQF6+ (e.g. sales/ marketing/ business management) qualification - an added advantage.
go to method of application »
Key Tasks:
- Customer and sales management.
- Develop the business to reach set sales targets for the month.
- Drive specific strategies to retain and grow existing customer base.
- Prospect for new customers and maintain existing customer relationships.
- Sell vehicle features and benefits.
- Handle customer questions and overcome objections.
- Professionally handle the vehicle handover to the customer.
- Manage customer expectations to ensure effective delivery of service.
- Marketing via social media and accepted digital platforms, and promotions.
- Attend regular sales meetings.
- Attend all relevant company and OEM training courses, and any other developmental training opportunities allocated.
Qualifications and Experience
Experience Required:
- A minimum of 2 years of sales experience in the motor dealership industry.
- Solid NEW CAR sales background would be of advantage.
- A proven track record of meeting monthly targets and experience in cold calling to develop a client base.
Qualifications Required:
- Senior Certificate (Grade 12)
go to method of application »
Key Tasks:
- Customer and sales management.
- Develop the business to reach set sales targets for the month.
- Drive specific strategies to retain and grow existing customer base.
- Prospect for new customers and maintain existing customer relationships.
- Sell vehicle features and benefits.
- Handle customer questions and overcome objections.
- Professionally handle the vehicle handover to the customer.
- Manage customer expectations to ensure effective delivery of service.
- Marketing via social media and accepted digital platforms, and promotions.
- Attend regular sales meetings.
- Attend all relevant company and OEM training courses, and any other developmental training opportunities allocated.
Qualifications and Experience
Experience Required:
- A minimum of 2 years of sales experience in the motor dealership industry.
- Solid NEW CAR sales background would be of advantage.
- A proven track record of meeting monthly targets and experience in cold calling to develop a client base.
Qualifications Required:
- Senior Certificate (Grade 12)
go to method of application »
Duties and Responsibilities
- Responsible for ensuring that all vehicles booked for Alignment, Balancing & Tyre fitments are completed.
- Adhere to safety standards at all times.
- Deliver on agreed performance targets according to set procedures and service level agreements.
- Execute work in line with governance and compliance processes.
- Identify and apply known solutions to operational challenges and escalate unresolved issues.
- Perform all wheel alignment activities according to set standards and specifications.
- Record and report on work activities to provide timely and accurate information for decision making in area of accountability.
Qualifications and Experience
- Matric/Grade 12 or Equivalent
- Certificate/Diploma required for role
- 2-3 years working experience in the same or similar role
- A valid driver license
Skills and Personal Attributes
- Hard working
- Team Player
- Good Communication skills
- Ability to work under pressure
- Attention to detail
go to method of application »
Specific Role Responsibilities
- Develop the business to reach set sales targets for the month.
- Drive specific strategies to retain and grow the existing customer base.
- Manage customer expectations to ensure effective delivery of service.
- Total commitment to achieving sales targets and growth by venturing and creating opportunities using own skills.
- Identify and venture into new revenue streams.
- Ensure customer’s escalation is managed and feedback is provided.
- Negotiating the terms of an agreement and closing sales.
- A strong understanding of industry and market trends and customer behaviour.
- Evaluate vehicles correctly.
Qualifications and Experience
- Minimum Grade 12.
- 3 years sales executive experience.
- A Code 8 Driver's Licence is vital.
- Computer literacy
- Proven track record of meeting regular monthly targets.
go to method of application »
Key Duties and Responsibilities:
- Maximizing sales and profitability through satisfaction and retention of customers to meet sales forecast.
- Developing the necessary sales organization to meet sales and profitability objectives.
- Ensuring optimum stock of vehicles on premises.
- Ensuring cost control to budget within the department.
- Ensure adequate product display material is available.
- Review all pricing policies, discounts and “trade-in” dealing to maintain Dealership profitability.
- Monitor financial performance of sales department weekly.
- Ensure that customer complaints are dealt with timeously and effectively.
- Ensure that vehicle is delivered according to OEM quality and safety standards.
- Ensure that departmental customer satisfaction/ expectation targets are met.
- Ensure direct and indirect costs remain within Company prescribed parameters.
- Ensure that Sales Executives receive new model launch training.
- Establish the staffing levels and the training required to achieve sales objectives.
- Ensure that all floorplan activities are monitored.
- Ensure stock level is kept within company policy requirements.
- Maximize sale of back-end products.
Experience and Knowledge Required:
- A minimum of 5 years vehicle sales experience within the motor vehicle industry. Relevant experience in used car sales is essential.
- Track record of accurate vehicle valuations, setting and adjusting pricing is essential.
- Prior experience in a sales management role; managing, leading, administering and motivating a sales team to achieve objectives, to guide and implement effective sales processes and systems, and to ensure achievement of business sales objectives is preferred.
- A previous successful track record in sales is required.
- Knowledge & understanding of OEM target management and variable margin programmes is an advantage.
- Prior experience in Renault sales or similar brand - highly desired.
- Sales compliance management experience is required.
Qualifications Required:
- Senior Certificate (Grade 12)
- A relevant tertiary qualification NQF6+ (e.g. sales/ marketing/ business management) qualification - an added advantage.
Method of Application
Use the link(s) below to apply on company website.
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