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  • Posted: Oct 15, 2024
    Deadline: Not specified
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    Who are we? Parvana was launched in 2006 by Sinead and David Baker. The market responded incredibly well to our passionate, high energy and fast response approach. Honesty, integrity and providing a great service are our key values. The Parvana team share in the same values. Our team is dedicated and committed to finding you your dream job. We have hired th...
    Read more about this company

     

    IT Support Specialist (Tier 2)

    What you will be doing:

    • Provide proactive Level 2 remote and onsite support, resolving technical issues in line with SLA requirements and guiding junior IT professionals through escalations.
    • Build strong client relationships through regular visits, timely responses to incoming calls, and after-hours support.
    • Carefully review tickets using an 8-point checklist and contribute to project implementation, ensuring smooth delivery of services and added client value.
    • Keep documentation up to date in real-time using tools like IT Glue, N Central, and Autotask.
    • Collaborate with the team, offering support and guidance, while providing opportunities for new team members to learn.
    • Identify and escalate client issues or risks to management, and always look for ways to enhance client relationships.
    • Contribute to improving SOPs and processes, using standardised project templates.

    What you need:

    • A relevant tertiary qualification would be beneficial.
    • 5+ years of IT support experience in a similar role.
    • Possess Microsoft certifications and demonstrated experience in a Managed IT Services environment.
    • Excellent English communication skills, with the ability to explain complex technology clearly to clients.
    • Ambitious and eager to learn, with a valid driver’s license and willingness to travel locally and nationally as needed.
    • Strong understanding of client confidentiality, ensuring secure protection of privileged information.
    • Proficient in using Autotask, Nable, and IT Glue for support and documentation.
    • Experienced with Microsoft 365, Azure, Active Directory, and Microsoft Exchange.
    • Skilled in troubleshooting Microsoft Desktop and Mac operating systems, as well as LAN and wireless networks, including firewalls, DHCP, DNS, and TCP/IP.
    • Proficient in managing support ticketing systems and consistently meeting SLA targets.

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    IT Support Coordinator

    What you will be doing:

    • Review and prioritise incoming support tickets, ensuring to address impact, urgency, and customer needs.
    • Assign tickets to the appropriate queues based on skill sets, issue urgency, and resource availability, and efficiently triage user support issues.
    • Engage directly with customers to resolve their tickets, striving for first-call resolution and gathering additional information when needed to enhance their experience.
    • Monitor real-time ticket volumes, identify trends, and create insightful reports to improve resolution times, while proactively alerting management of any escalations or potential service disruptions.
    • Be the friendly first point of contact for user phone calls, acting as a liaison between clients and the Technical Team and translating technical information into easy-to-understand terms.
    • Resolve incidents using known solutions from the knowledge base, ensuring you deliver exceptional customer support.
    • Collaborate closely with IT professionals to ensure timely ticket completion within SLAs and partner with suppliers and vendors to resolve client issues.
    • Keep accurate documentation of support activities, resolutions, and client interactions.

    What you need:

    • A relevant tertiary qualification would be beneficial.
    • Business or operations qualification is advantageous.
    • 3 years of experience in a similar environment and industry.
    • Experience with Microsoft 365 as well as ticketing systems.
    • Ability to work effectively in a team and thrive in a fast-paced environment.
    • Strong logical reasoning skills and a self-starter attitude.
    • Excellent attention to detail and a commitment to follow through on tasks and requests.
    • Demonstrate ownership and responsibility for delivering high-quality service.
    • Excellent verbal and written communication skills, with the ability to actively listen to client needs.
    • Technical background or familiarity with technology concepts is a plus.
    • Willingness to travel locally and nationally to support business and client needs.
    • Understanding the importance of client confidentiality and ensuring secure protection of privileged information and data.

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    Product Owner (B2C)

    What you will be doing:

    • Bring the product vision to life by shaping a feature roadmap that balances long-term goals with consumer needs and preferences, and create clear release plans to bring it all together.
    • Actively connect with consumers and stakeholders to gather valuable insights on product messaging, value propositions, and upcoming features, ensuring they align with consumer expectations and market trends.
    • Collaborate with sales, marketing, and support teams to deliver smooth consumer enablement, ensuring a seamless experience from onboarding to ongoing engagement.
    • Break down the roadmap into actionable sprint-level tasks, prioritising features that offer the greatest value to consumers while deferring less critical items to future sprints.
    • Ensure functional design tasks are completed with a strong focus on solving consumer pain points and enhancing the overall user experience, all while keeping the product cohesive.
    • Keep consumers informed and engaged by tracking release progress, monitoring key metrics, and providing clear, detailed updates on new features.
    • Participate in strategic workshops and maintain ongoing conversations with consumers to gather feedback, making sure the product stays in tune with their evolving needs.

    What you will need:

    • A relevant tertiary qualification would be beneficial.
    • Proven experience as a Product Owner, with a strong focus on consumer-facing roles.
    • Extensive background in the fintech sector, understanding the unique challenges and requirements faced by consumers.
    • Strong knowledge of AWS cloud-native technologies and architecture.
    • Excellent communication and interpersonal skills, with the ability to engage effectively with consumers.
    • Demonstrated ability to lead and motivate cross-functional teams, particularly in a consumer-focused environment.

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    Product Owner (B2B)

    What you will be doing:

    • Shape the product’s future by translating long-term vision into a dynamic feature roadmap, aligning it closely with merchant needs and priorities.
    • Engage directly with merchants and stakeholders to gather valuable insights on product messaging, value propositions, and upcoming features, ensuring everything reflects what our client's merchants truly need.
    • Work closely with sales, marketing, and support teams to ensure smooth onboarding and continued satisfaction for merchants, helping them get the most out of the product.
    • Break down the roadmap into manageable sprint-level tasks, prioritising those that offer the most value to merchants while deferring less urgent items to future sprints.
    • Ensure that functional design tasks are completed with a strong focus on addressing merchant challenges, all while keeping the product aligned and cohesive.
    • Keep merchants in the loop by tracking progress against release plans, monitoring key metrics, and producing clear, detailed release notes on new features and updates.
    • Participate in strategic workshops and engage regularly with merchants, gathering their feedback to keep the product evolving in line with their ever-changing needs.

    What you will need:

    • A relevant tertiary qualification would be beneficial.
    • Proven experience as a Product Owner, with a strong focus on merchant-facing roles.
    • Extensive background in the fintech sector, understanding the unique challenges and requirements faced by merchants.
    • Strong knowledge of AWS cloud-native technologies and architecture.
    • Excellent communication and interpersonal skills, with the ability to engage effectively with merchants.
    • Demonstrated ability to lead and motivate cross-functional teams, particularly in a merchant-focused environment.

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    Automation Test Analyst

    What you will be doing:

    • Lead the regression testing process in an Agile environment, ensuring smooth software development and delivery.
    • Develop and run automated tests for both UI and functionality, helping to improve product quality.
    • Stay organised by managing tasks and progress through Jira.
    • Keep automated test scripts updated and efficient.
    • Review test results and work with the right people to address any issues.
    • Communicate with stakeholders to clarify any open questions and keep things moving forward.
    • Collaborate with stakeholders to understand their needs and ensure testing meets expectations.
    • Troubleshoot and resolve any issues with the automated testing tools for seamless testing.

    What you need:

    • A relevant tertiary qualification would be beneficial.
    • Between 1 and 3 years of experience in automation.
    • Moderate proficiency in JavaScript, capable of writing functions.
    • Experience with GitLab, VS Code, JSON, Jira, and Linux.

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    Project Manager

    What you will be doing:

    • Initiate and plan projects in harmony with organisational goals and SDLC best practices.
    • Enforce SDLC adherence and oversee standardised methodologies.
    • Efficiently manage project resources, including developers and testers.
    • Define scope, monitor changes, and ensure project alignment.
    • Identify and mitigate project risks, proactively addressing issues.
    • Track timelines and adjust for milestones as needed.
    • Ensure software quality through quality control measures.
    • Foster team communication to ensure shared project understanding.
    • Collaborate with stakeholders to define project goals and expectations.
    • Resolve project issues promptly to minimise disruptions.
    • Maintain comprehensive project documentation.
    • Regularly report project status to senior management and clients.

    What you need:

    • A relevant tertiary qualification would be beneficial.
    • PMP certification or equivalent is a plus.
    • Proven software development project management experience.
    • Profound knowledge of SDLC and software methodologies (Agile, Scrum, Waterfall).
    • Strong proficiency in project management tools and software, with experience in Jira and Jira BigPicture ideally.
    • Experience with MS Project would also be valuable.
    • Exceptional problem-solving, leadership, and team management skills.
    • Results-oriented, ensuring on-time, high-quality software delivery.

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    Software Developer - Senior (Angular)

    What you will be doing:

    • Build and maintain a dynamic single-page application using Angular 15.
    • Work closely with cross-functional teams to design and implement exciting new features.
    • Ensure UI/UX designs are technically feasible and seamless.
    • Optimise the application for top performance and scalability.
    • Write and maintain automated tests to keep the code quality high and the app stable.
    • Participate in code reviews and guide junior developers.
    • Stay current with the latest front-end technologies and trends.
    • Share progress through demos with customers and internal teams during development.
    • Provide customer support, including after-hours assistance for resolving issues.
    • Engage directly with customers and service teams through platforms like Zoom and Microsoft Teams to ensure great service and solutions.

    What you need:

    • A relevant tertiary qualification would be beneficial.
    • 5+ years of front-end development experience
    • Expertise in Angular 15, other modern JavaScript frameworks, and additional experience with React or Vue.js.
    • Strong understanding of HTML5, CSS3, responsive/adaptive design, and cross-browser compatibility solutions.
    • Proficient in test automation tools, front-end build tools, and code versioning systems like Git.
    • Experience using generative AI tools to streamline workflows and improve efficiency.
    • Familiarity with backend technologies, along with hands-on experience in Agile development methodologies.
    • Excellent problem-solving abilities and strong communication skills for effective collaboration.

    Method of Application

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