Jobs at Minor Hotels

Job Description

Please note that this is not an exhaustive list of everything that needs to be done.  Employees always find new ways to look after the business, their guests, and their colleagues.   Within this, the key responsibilities for this position are:

• To be a Master in the Profession of Driving
• To have a full professional knowledge of capabilities of the vehicle in which they work, and the rules of the road in the country of operation.
• To have an intimate and detailed knowledge of the area in which they work, and to know all the ways to effectively get between destinations - to never be lost and to never be late.
• To speak excellent English, together with the language of operation.
• To understand the informal rules and driving habits in the country of operation, and thereby anticipate problems in order to protect themselves, their guests and their vehicle.
• To know how to maintain and care for their vehicle, and to keep it in perfect condition at all times.  Ensure that all the set up in the limousine is ready prior to the service.
• To anticipate guest needs and handle guest inquiries in a helpful and attentive manner.
• To assist the guest with the luggage loading.  All Anantara drivers know how to transport more luggage in a car than there would appear to be space to hold it. 
• To know how to fit and install all existing makes of child seat into a limousine, to the full satisfaction and delight of the child’s mother.

Within, the top-performing people who do this job always demonstrate the following attitude:

Working with Others:

• They always try to anticipate and exceed the needs of customers and colleagues
• They use their own initiative and good judgement to solve problems in a calm and efficient way
• They enjoy working with others to achieve common goals.  They volunteer as required to ensure the success of the team
• They act with personal professionalism and integrity at all times

Taking Responsibility:

• They always conduct business honestly and fairly.  They keep sensitive information confidential.
• They can prioritise their workload effectively and be organised and structured at work
• They manage their time and pay attention to detail.  They know their jobs, and are able to work without close supervision.
• They display a positive attitude, even under pressure.  They personally check their work to ensure its accuracy. 

Delivering Results:

• They are committed to meeting and exceeding all performance standards
• They constantly look to develop their own professional skills and abilities
• They perform job tasks in line with established policies and procedures
• They always try to provide a top-quality experience to all our guests.

Qualifications

• Valid driver's license: Hold a valid driver's license with required endorsements.
• Driving experience: Previous experience driving a vehicle, preferably in a similar role.
• Safety record: Clean driving record and adherence to safety protocols.
• Time management: Ability to manage time effectively, prioritize tasks, and meet schedules.
• Communication skills: Strong verbal communication skills and ability to interact with passengers or recipients.

Additional Information

• Commitment to delivering exceptional guest service with a passion for the hospitality industry
• Ability to find creative solutions with proven problem-solving capabilities offering support where required
•  Ability to work in an environment that demands excellence, time and energy
• Strong communication skills

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Job Description

• We are looking for a passionate and driven Conference & Events professional who enjoys leading a team of like minded professional to create exceptional customer experiences. 
• In this role you will be responsible for dealing with all types of businesses and audiences who need to arrange a conference or event at NH Hotels from start to finish you will be involved with the sales process from the initial quote, contract and coordinating the event.

The role includes the following responsibilities:

• Facilitate all elements of the event planning process for all events as required, including but not limited to Banquet Event orders, contracts, invoicing, vendor liaison and internal departments
• Qualify each event proposal, accepting those which match availabilities and are in line with conference marketing and strategy plan
• Assist with promotional ideas to improve the event planning and implementation process
• Implement and send out specials in a timely manner and when required
• Assist with negotiations for space contracts and book event space, arrange food and beverage, order supplies and audiovisual equipment, ensure appropriate décor (florals, linens, color schemes, etc.) to meet the quality expectations of NH Hotels.
• Actively promote restaurant, events and conferencing facilities in line with annual strategic marketing plan
• Maintain a strong understanding of the hotel property and its food and beverage features to actively sell to clients

Working with Others:

• They always try to anticipate and exceed the needs of customers and colleagues
• They use their own initiative and good judgement to solve problems in a calm and efficient way
• They enjoy working with others to achieve common goals.  They volunteer as required to ensure the success of the team
• They act with personal professionalism and integrity at all times

Taking Responsibility:

• They always conduct business honestly and fairly.  They keep sensitive information confidential.
• They can prioritise their workload effectively and be organised and structured at work
• They manage their time and pay attention to detail.  They know their jobs, and are able to work without close supervision.
• They display a positive attitude, even under pressure.  They personally check their work to ensure its accuracy

Delivering Results:

• They are committed to meeting and exceeding all performance standards
• They constantly look to develop their own professional skills and abilities
• They perform job tasks in line with established policies and procedures
• They always try to provide a top-quality experience to all our guests

Qualifications

• Hospitality Certificate / equivalent qualification
• Computer literate
• Conferencing & Events Experience
• Excellent Verbal & writting communication Skills

go to method of application »

Job Description

• The Groups, Conference & Events Supervisor is responsible for coordinating and supervising all aspects of group bookings, conferences, meetings, and special events. This role ensures seamless event planning and delivery, exceptional client service, and effective communication between clients, internal teams, and external partners.

Key Responsibilities

Event Coordination & Planning

• Manage and oversee group, conference, and event bookings from initial inquiry to final execution.
• Prepare event proposals, function sheets, BEOs (Banquet Event Orders), and contracts.
• Conduct site visits, client meetings, and event briefings.
• Customize event packages based on client needs and venue capabilities.

Client Relations

• Serve as the main point of contact for all event clients.
• Build and maintain strong relationships to encourage repeat business.
• Provide timely responses to inquiries, quotes, and follow-ups.
• Handle client feedback, special requests, and last-minute changes.

Team Leadership & Coordination

• Supervise and support the Groups & Events team, ensuring tasks are completed accurately.
• Coordinate with F&B, Sales, Front Office, Reservations, and Operations departments.
• Assist with staff scheduling and training related to event standards.
• Ensure all team members understand event requirements and timelines.

Operational Execution

• Ensure all events run smoothly according to the agreed plan.
• Monitor event setup, service, timing, and overall guest experience.
• Resolve operational issues quickly and efficiently.
• Ensure compliance with health, safety, and brand standards.

Administration & Reporting

• Maintain accurate records of bookings, contracts, and event documentation.
• Assist with budget monitoring, revenue tracking, and forecasting.
• Prepare post-event reports and conduct debriefings with teams.
• Use CRM and event management systems to update and manage client data.

Qualifications

Requirements & Qualifications

• Experience in Events, Groups, Conference & Banqueting, or Hospitality Sales.
• Strong organizational and multitasking abilities.
• Excellent communication and interpersonal skills.
• Ability to lead a team and work under pressure.
• Proficiency with event management software and Microsoft Office.
• Strong attention to detail and customer-service mindset.
• Flexible schedule, including evenings and weekends when required.

Additional Information

Key Competencies

• Leadership & teamwork
• Client service excellence
• Time management
• Problem-solving
• Negotiation and sales awareness
• Adaptability