Fidelity Services Group is Southern Africa's largest integrated security solutions provider and the industry leader in protection innovation. Excellence in service delivery and implementation are fundamental to our impressive track record. By keeping abreast of the latest trends and technological developments globally, and continuously evolving and innovatin...
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Overall Purpose of the Job:
- The Community Operations Manager is to assist the Branch Manager with growth (OI, customers, attrition etc.) and the deployment of the local community strategy within the branch. The incumbent will be responsible for all operational managerial functions within the branch, including but not limited to the following:
Minimum Requirements
- Senior Certificate or equivalent
- Post matric qualification in General Management advantageous
- 3 years’ minimum experience, at Mid-Management level.
- Grade B PSIRA Certificate (Including Reaction)
- Valid driver’s license (minimum 2 years.
- Firearm competency (Handgun business purposes)
- Grade B Security Certificate – (existing or to be obtained on appointment)
Duties & Responsibilities
Pro-active Strategy
- Develop and continuously revise a pro-active training strategy for the area (patrols, stand-off points, joint operations, visibility drives, etc.).
- Develop an understanding of the customer needs to drive strategy development. In conjunction with the Branch Manager, identify areas of high attrition (service, price and competitors), high crime and low reconnection areas. Arrange at least 1-2 operations in the identified areas per week. Identify any building sites in the area and ensure maximum visibility around these properties.
- Understanding of the competitive landscape as it relates to the pro-active model.
- Work with Branch Management team to investigate and consider area innovations (technology and processes) approaches to pro-active security.
- Develop a crime reduction strategy in area of responsibility. Identify crime trends. Plan and execute special operations (FADT and/or joint operations) to combat the crime trends identified.
- Develop a measuring criteria and reports to show improvement in crime reduction and client growth related to the pro-active strategy.
- Quarterly area security risk assessment to be conducted based on the modus operandi identified from all incidents (identify vulnerable areas within the areas and propose solutions / suggestions to the Branch Manager for further discussion with the community.
SAPS Involvement
- Develop a working relationship with all key persons within the SAPS environment (sector members, sector commanders, CPF, station commander).
- Be a key go-to-person by both operations and business to assist in solving crime incidents through SAPS contacts.
- Attend all SAPS, crime and CPF meetings with the Branch Management team as far as possible.
- Arranging and attending of all joint SAPS operations, visibility drives, roadblocks etc.
Customer Service
- Assist in ensuring that all media channels (WhatsApp groups) are set up (via CMC). Ensure the process of acknowledging messages, despatching and feedback is adhered to.
- Compile and distribute a monthly report to all stakeholders on the pro-active measures taken, and the success thereof.
- Attend all serious crime incidents personally, and assist the client with any/all security needs.
- Regularly meet with LSS site steering committees.
Staff Training
- Work with training resources to ensure that specific proactive training is conducted with all reaction and LSS officers within the area (ensure training is aligned to the pro-active approach).
- Continuous on the job training/evaluations are conducted with all staff – training to include: proactive meet & greets / open gates / stop & question / supervision of LSS guards / identification of possible weak spots (security breaches) / mind set change of reaction officers from reactive to proactive / public space protection.
Marketing Alignment
- Keep marketing and communications informed on developments within this portfolio (Generating and communicating PR material).
- Ensure all operations are recorded (report and photos) and sent to Branch Manager and marketing to arrange for distribution to all clients.
- Understand and manage client perceptions identified through client perception surveys.
General
- Assist Regional Operations Manager with general discipline in the area enforcing patrols, standoff points, and SOP adherence.
- Managing daily, weekly, and monthly compliance and required operational duties:
- Manage all Response areas, measuring service levels on response times and maintaining response targets set out in area KPI.
- Compile reports, Preliminary reports for incidents and accidents, for management.
- Manage and keep standard operating procedures to a high level, ensure that these policies are adhered to daily.
- Control budget and manage overtime and expenses.
- Manage and control all purchases.
- Manage all new employees as required in the recruitment process.
- Manage and keep track of all disciplinary hearings.
- Co-ordinate admin staff to produce statistics on a daily, weekly and quarterly basis.
- Conduct performance appraisals and manage HR manage system.
- Check and control PSIRA registration/Competencies/training monthly.
- Control Fleet requirements, managing fuel, violations, vehicle repairs and services.
- Manage and control FAMS firearms requirements.
- Logistics Management (i.e. distribution and control of firearms, compiling and control of all reports and paperwork).
- Manage Payroll requirements daily and monthly (Time books, leave, OT and absenteeism).
- Manage and improve all processes and resources to ensure compliance with the corporate Zero Harm philosophy.
- Effectively manage incidents, including motor vehicle accidents to improve the Health and Safety of employees.
- Ensure that area response activities are carried out in such a manner to provide excellent customer service (attrition).
- Assisting Regional Manager with the implementation of systems.
- Running “special projects”.
- Dealing with IR related matters and disciplinary enquiries.
- Monitoring/Coaching/Assisting of staff to continually improve them-selves (motivate staff).
- Managing performance goal targets, in line with Operational requirement and company strategy.
- Take direct and full responsibility for the Area. To be on call 24hours.
- Monitoring of BPSI clocking’s and driving discipline of not having unmanaged clocking’s -103s.
- Maintenance and managing of LSS sites.
Competencies (Technical & Behavioral)
- Computer Literate (MS Office, advanced Excel, PowerPoint)
- Extensive knowledge of Operations, Sales, Technical and Administration.
- Integrity and trust
- People Focused
- Command Skills
- Managing through systems
- Time Management
- Business Acumen
- Drive for results
- Customer Focus
- Managing and Measuring Work
- Building effective teams
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Overall purpose of the job:
- To visit some of the most problematic alarm systems the industry has to offer and utilise your skills and expertise in order to provide the customer with the best possible solution, for their given circumstances.
Minimum qualifications and experience:
- PSIRA registration
- Valid Driver’s Licence
- Minimum 3 to 5 years Technical experience
- Fault finding capabilities with experience including, but not limited to, IDS and DSC alarm panels.
- Matrix from a Technical High School preferred.
- Tertiary qualification in electronics / electronic engineering preferred.
Duties & Responsibilities:
Customer Engagement
- Consult with the customer in order to understand his/her requirements pertaining to the performance and protection offered by the alarm system.
- Review how the existing system fulfils these requirements and what the current shortcomings are.
- Identify the root causes of false alarm activations.
- Present a solution to the customer in order to:
- Meet the business objectives to reduce false alarm rates.
- Meet the customer requirements pertaining to the performance and protection offered by the alarm system.
- Agree the solutions and next steps with the customer.
- Provide advice and guidance to the customer on how new technologies and/or equipment might enhance or improve their existing solution/s.
Administration
- Ensure all relevant documentation is completed accurately, neatly and in full.
- Uphold customer satisfaction through diligent attendance to scheduled customer appointments. – Never be late.
- Present customers with detailed written quotations, outlining not only what needs to be done, but also why it important.
- Accurate stock and inventory management.
Solutions Implementation
- Implement the specified solution as agreed with the customer on quotation acceptance.
- Ensure that service standards are upheld:
- Check battery on every site
- Test signals on every call
- Proper fault finding
- Neat and straight wiring
- Correct programming
- Correct placement of equipment
- No over or under charging
- Own the customer up until the false alarm situation has been resolved.
General
- Handling of classified information
- Completion of Case Studies to serve as training material for up & coming technicians.
- Teach, coach and mentor wireman and assistant technicians from time to time.
- Teach, coach and mentor overactive coordinators to provide more detailed information upfront leading into a technical visit.
Attributes:
- Results Oriented
- Customer Focus
- Functional Technical Capabilities
- Strong communication skills, both written & verbal.
- Builds Integrity and Trust
- Able to Inspire and Influence.
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Job Description
- The above position is vacant at our Marbel Hall Branch. The overall purpose of this position is to ensure that Cash in Transit (CIT) operations are efficiently managed.
Minimum Requirements:
- Clear Criminal record
- PSIRA accredited with a minimum Grade C qualification
- Cash In Transit (CIT) certificate
- Firearm competency – with a minimum handgun (for business purposes) qualification
- Computer literate (compulsory)
- At least 5 years experience in the Cash in Transit industry or a similar role (Advantageous at FSG)
- CIT management/ supervisory experience is advantageous
- Knowledge of HR/ IR
- Knowledge of ISO9001:2015 quality management and its requirements
- Knowledge of Transtrack
- Strong planning, leadership, organizational and interpersonal skills
- Valid driver’s license and own transport
- Able to work under pressure
- Prepared to work irregular hours
- Clear disciplinary record
Key Performance Areas (not totally inclusive):
- Responsible for all operational issues to the entire client base of his/her branch – through daily communication/ instruction giving and follow-up with employees
- Ensure all clients are serviced as per contractual requirements
- Maintain good relations between the Branch and the client regarding services rendered
- Manage staff and client retention
- Risk management
- Ensure all administrative responsibilities relating to daily operational requirements are complete
- Take full responsibility and accountability for the vehicle i.e. report mechanical faults, refueling, operate the various security systems, ensure the cleanliness of the vehicle, etc.
- Accident prevention and reporting
- Take preventative actions toward any suspicious activity
- Liaise with management and all staff
- Personnel Management - deal with HR/IR-related issues
- Overall Transtrack duties
- Ensure security and manage the movement of CIT schedules during transit
Other Personality Attributes and Core Competencies:
- Must be honest and reliable
- Must have good verbal and language abilities
- Must be assertive
- Pay attention to detail
- Customer service and relations
- Willing to work long hours
- Planning and organizing skills
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Job Description
Fidelity ADT is looking for armed response officers around Rustenburg with following requirements
- Matric
- Grade B PSIRA accredited and registered with Response
- Minimum of 3 years in security industry
- No criminal record
- Willing to undergo criminal checks regularly
- Must be physically fit and in good health – not afraid of heights
- Computer literate an advantage
- Must have estate/residential experience
- Firearm Competency – Handgun for Business Purposes
- Must have driver's license.
- women candidates are also accepted.
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Job Description:
- We are seeking a dedicated and highly skilled Afrikaans speaking individual to join our team as a Fire Department Dispatcher. The Dispatcher will play a critical role in the coordination and response to emergency situations, ensuring that fire and rescue services are deployed swiftly and effectively to protect lives and property.
Responsibilities:
- Receive emergency calls and relay pertinent information to responding units
- Dispatch fire, emergency medical services, and other emergency personnel to the scene of incidents
- Monitor and track the location and status of responding units
- Coordinate communication between responding units and provide necessary updates and information as needed
- Provide support and assistance to personnel in the field as required
- Maintain accurate and detailed records of all incidents and actions taken
- Operate and maintain communication equipment and systems in accordance with standard procedures
- Provide exceptional customer service to callers and stakeholders
Qualifications and Skill:
- Fluent in Afrikaans
- High school diploma or equivalent
- Previous experience as a dispatcher or in a related field is preferred
- Strong communication skills, both verbal and written
- Ability to remain calm and composed in high-stress situations
- Excellent problem-solving and decision-making abilities
- Proficient in the use of communication equipment and computer systems
- Ability to work effectively as part of a team
- Willingness to work rotating shifts, including nights, weekends and holidays
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Job Summary:
- The Coastal National Sales Manager - Subscriber will be responsible for developing and executing a strategic sales plan in collaboration with the GM’s, to increase subscriber numbers, RMR and install revenue for Fidelity ADT. This individual will oversee a team of regional sales managers and work closely with Regional Management, marketing and product development teams to drive subscriber growth.
Key Responsibilities:
- Develop and implement a national sales strategy to drive subscriber growth in conjunction with the regional General Managers
- Identify and pursue opportunities to expand the subscriber base through new customer acquisition and retention initiatives
- Lead and motivate a team of regional sales managers to achieve sales targets
- Build and maintain strong relationships with key customers and industry partners
- Collaborate with marketing and product development teams to align sales strategies with overall business objectives
- Analyze sales data and market trends to optimize sales performance
- Represent Fidelity ADT at industry events and conferences to promote our products and services
Qualifications:
- Bachelor's degree in Business, Marketing, or related field
- Proven track record of success in sales management, preferably in a subscription-based business
- Strong leadership and communication skills
- Ability to develop and execute strategic sales plans
- Experience in analyzing sales data and market trends
- Willingness to travel as needed for business purposes
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Job Description
- The above position is vacant at Welkom CIT branch, reporting to the Regional General Manager.
- The overall purpose of this position is to ensure the effective and efficient operations of the Branch and ensuring that all site specific security requirements are adhered to and that the client’s needs are efficiently and professionally met at all times.
Minimum Requirements:
- Matric certificate, PSIRA Grade A registration and accreditation.
- At least 5 years’ experience in the security industry.
- Working knowledge of ISO 9001:2008 Quality Management and its requirements.
- People management experience.
- Administration, interpersonal communication and client liaison skills are required.
- Strong planning, leadership, organisational skills as well as good interpersonal and communication skills are essential.
- Computer literacy on Microsoft Programs.
- Own reliable transport and valid Driver’s License is required.
- Living within a reasonable distance from the branch or willing to relocate
Key Performance Areas: (not totally inclusive):
- Ensuring that contractual requirements are met as stipulated by the client.
- Maintaining good relations between Fidelity Security Service Group and the Client with regard to security services rendered.
- Constantly evaluating the service levels provided and making recommendations to the client regarding the improvement of services.
- Ensuring that Security staff maintains required performance at all times.
- Dealing with all required administration matters.
- Liaising daily with Executive management on various operational issues.
- Submitting relevant weekly / monthly incident and general reports as required by Senior Management.
Other personality attributes:
- Interpersonal skills
- Communication
- Customer Focused
- Analytical and critical thinking skills
- Customer focused
- Team player
Core Competencies:
- Planning
- Leadership
- Organisational skills
- Control
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- The main purpose of this role is to seek new business through networks, forge and sustain good relations with clients as well as retaining new and existing business.
Minimum Requirements:
- At least 5 years’ experience in sales in a similar position.
- Sales diploma or equivalent qualifications.
- Must be professional and well presented at all times.
- Capable to work under pressure and for extended hours, if required.
- Full competence in the use and application of the Ms Office suite programs (Ms Excel).
- Must be prepared to travel.
- Must have own reliable transport.
- Must have Cash Management Solutions experience.
- Device sales experience preferred.
- Previous experience in the security industry would be a distinct advantage.
Key Performance Areas: (Not totally inclusive)
- Accountability for growth of an area and proactively increasing turnover.
- Securing profitable new business through cold calling and other appropriate means.
- Attending to potential clients in different areas of responsibility.
- Addressing and resolving client’s queries promptly and satisfactorily.
- Physically conducting site surveys for security requirements and preparing proposals.
- Ensuring that quotations are submitted timeously to clients.
- Building and maintaining professional relationships with clients.
- Planning, budgeting, co-ordinating and attending client’s needs.
- Assisting with marketing related issues for the area.
- Compiling and submitting weekly and monthly management reports.
Other personality attributes:
- Ability to work under pressure
- Pro-active and innovative
- Ability to work independently
- Good planning and organizational skills
Core competencies:
- Entrepreneurial spirit
- Innovative
- Creativity
- Goal setting
- Driving for results
- Self-development
- Communication skills
- Customer focus
- Team work
go to method of application »
- The main purpose of this role is to seek new business through networks, forge and sustain good relations with clients as well as retaining new and existing business.
Minimum Requirements:
- At least 5 years’ experience in sales in a similar position.
- Sales diploma or equivalent qualifications.
- Must be professional and well presented at all times.
- Capable to work under pressure and for extended hours, if required.
- Full competence in the use and application of the Ms Office suite programs (Ms Excel).
- Must be prepared to travel.
- Must have own reliable transport.
- Must have Cash Management Solutions experience.
- Device sales experience preferred.
- Previous experience in the security industry would be a distinct advantage.
Key Performance Areas: (Not totally inclusive)
- Accountability for growth of an area and proactively increasing turnover.
- Securing profitable new business through cold calling and other appropriate means.
- Attending to potential clients in different areas of responsibility.
- Addressing and resolving client’s queries promptly and satisfactorily.
- Physically conducting site surveys for security requirements and preparing proposals.
- Ensuring that quotations are submitted timeously to clients.
- Building and maintaining professional relationships with clients.
- Planning, budgeting, co-ordinating and attending client’s needs.
- Assisting with marketing related issues for the area.
- Compiling and submitting weekly and monthly management reports.
Other personality attributes:
- Ability to work under pressure
- Pro-active and innovative
- Ability to work independently
- Good planning and organizational skills
Core competencies:
- Entrepreneurial spirit
- Innovative
- Creativity
- Goal setting
- Driving for results
- Self-development
- Communication skills
- Customer focus
- Team work
go to method of application »
- The main purpose of this role is to seek new business through networks, forge and sustain good relations with clients as well as retaining new and existing business.
Minimum Requirements:
- At least 5 years’ experience in sales in a similar position.
- Sales diploma or equivalent qualifications.
- Must be professional and well presented at all times.
- Capable to work under pressure and for extended hours, if required.
- Full competence in the use and application of the Ms Office suite programs (Ms Excel).
- Must be prepared to travel.
- Must have own reliable transport.
- Must have Cash Management Solutions experience.
- Device sales experience preferred.
- Previous experience in the security industry would be a distinct advantage.
Key Performance Areas: (Not totally inclusive)
- Accountability for growth of an area and proactively increasing turnover.
- Securing profitable new business through cold calling and other appropriate means.
- Attending to potential clients in different areas of responsibility.
- Addressing and resolving client’s queries promptly and satisfactorily.
- Physically conducting site surveys for security requirements and preparing proposals.
- Ensuring that quotations are submitted timeously to clients.
- Building and maintaining professional relationships with clients.
- Planning, budgeting, co-ordinating and attending client’s needs.
- Assisting with marketing related issues for the area.
- Compiling and submitting weekly and monthly management reports.
Other personality attributes:
- Ability to work under pressure
- Pro-active and innovative
- Ability to work independently
- Good planning and organizational skills
Core competencies:
- Entrepreneurial spirit
- Innovative
- Creativity
- Goal setting
- Driving for results
- Self-development
- Communication skills
- Customer focus
- Team work
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- The main purpose of the position job is to provide an administrative service to the financial function of the Security division and to ensure that the Client’s as well as the Operations needs are always efficiently and professionally met, the main focus will be on compliance and recon.
Job requirements:
Qualifications and expertise required:
- Grade 12/Matric
- A Financial Diploma/Degree will be advantageous.
- 2 to 3 years Administrative | Financial experience
- Driver’s License with proven driving experience
- MS Office | Computer literacy
- SAP PtP experience
- Should reside in the Secunda area/Willing to relocate at own cost.
Job specific experience required:
Maintain an accurate Master compliance file (service provider personnel).
- Updating and distribution of control documents
- Recording of deviations to approved deployment | matrix
- Taking notes / minutes of meetings / compiling the necessary documentation
- Effective handling and managing of enquiries
- Effective office administration
- Liaison with other business units and service providers
- Provide admin support to Security department
- Document handling and management, including the typing of documents
- Handling of sensitive / confidential information
- Always promote positive image of company
- Maintain effective follow up system
- Administer and maintain records management
Functional competencies:
- Excellent communication skills
- Prioritising and control of workload
- Must be able to communicate, liaise and work with all levels, internally and externally
- Network with the rest of the team and other stakeholders
- Develop and maintain effective relationships (internally and externally)
- Maintain a good follow-up and office administrative system
- Must be able to work under pressure and meet deadlines
- Detail orientation / Accuracy and attention to detail
- Problem solving skills
- Proficient written and verbal communication in English
- Effective time and office management
- Sound administrative skills
- Aptitude for working with customers
Person attributes
Competencies (skills, knowledge and characteristics).
- Sense of urgency and able to work under pressure
- Assertiveness / Decisiveness
- Creativity
- Resilience
- Enthusiasm
- Cooperativeness
- Self-discipline
- Team Player
- Self-Starter
- Ability to work independently
- Professionalism
- Strong customer centric orientation
- Time management skills
- High ethical standards and Integrity
- Advanced administrative skills
- Effective report and record keeping
- Good verbal and written communication skills
- The ability to work under pressure
- Commitment and ownership
- Proven track record of high performance
- Telephone and e-mail etiquette
- Proactive and flexible
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- The overall purpose of this position is to process Non-Stock Supplier Requisitions, to correctly allocate costs to General Ledger Accounts and ensure National Account uploads are uploaded correctly. This position will report into the Financial Accountant within the Securedrive Inland Finance Team.
Purchase Requisition Job Description
- Processing of requisitions on SAP
- Ensure that the GL account as well as the cost centre allocation on requisitions are correct
- Ensure SLA’s are adhered to.
- Following up on goods receipting on framework orders and other requisitions timeously.
- Daily contact with branch managers/Administrators to ensure items are closed out on the open PO report in the month which the good are received/service delivered – ME2L
- Responsible for ensuring that the NKA account splits are correct
- Communication and follow up on queries with relevant staff and suppliers regarding the requisitions and open PO’s
- Assisting the finance department where necessary.
- Uploads of National Accounts; i.e.: MTN; Vodacom; Telkom; Plus One, etc.
- Capex Requisitions to be processed
- ADHOC Duties
Minimum Requirements
- Matric Certificate
- Strong administrative and organisational skills
- Good interpersonal and communication skills
- Ability to liaise professionally with personnel at all levels
- Highly motivated and enthusiastic
- Must be able to work under pressure
- Because this is function is within the finance sector, there are month end and financial year end deadlines that have to be met and the need to overtime may be required from time to time to achieve deadlines
- Proficiency in Microsoft Excel
- Attention to detail
- A finance background will be advantageous
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MAIN PURPOSE OF JOB:
- Sell basic alarm kit and remote panic button systems to new clients.
QUALIFICATION & EXPERIENCE:
- Matric
- Direct Sales experience
- PSIRA Grade C (Advantageous)
- Duties and Responsibilities: Sales
- Cold calling for rented and new clients (Self and Team)
- Achieve revenue sales target
- Networking for leads
Competencies (Technical and Behavioural)
- Directing others
- Informing
- Motivating others
- Planning
- Time management
- Drive for results
- Action Oriented
- Priority setting
- Functional / Technical Skills
- Customer Focus
go to method of application »
MAIN PURPOSE OF JOB:
- Sell basic alarm kit and remote panic button systems to new clients.
QUALIFICATION & EXPERIENCE:
- Matric
- Direct Sales experience
- PSIRA Grade C (Advantageous)
- Duties and Responsibilities: Sales
- Cold calling for rented and new clients (Self and Team)
- Achieve revenue sales target
- Networking for leads
Competencies (Technical and Behavioural)
- Directing others
- Informing
- Motivating others
- Planning
- Time management
- Drive for results
- Action Oriented
- Priority setting
- Functional / Technical Skills
- Customer Focus
go to method of application »
MAIN PURPOSE OF JOB:
- Sell basic alarm kit and remote panic button systems to new clients.
QUALIFICATION & EXPERIENCE:
- Matric
- Direct Sales experience
- PSIRA Grade C (Advantageous)
- Duties and Responsibilities: Sales
- Cold calling for rented and new clients (Self and Team)
- Achieve revenue sales target
- Networking for leads
Competencies (Technical and Behavioural)
- Directing others
- Informing
- Motivating others
- Planning
- Time management
- Drive for results
- Action Oriented
- Priority setting
- Functional / Technical Skills
- Customer Focus
go to method of application »
MAIN PURPOSE OF JOB:
- Sell basic alarm kit and remote panic button systems to new clients.
QUALIFICATION & EXPERIENCE:
- Matric
- Direct Sales experience
- PSIRA Grade C (Advantageous)
- Duties and Responsibilities: Sales
- Cold calling for rented and new clients (Self and Team)
- Achieve revenue sales target
- Networking for leads
Competencies (Technical and Behavioural)
- Directing others
- Informing
- Motivating others
- Planning
- Time management
- Drive for results
- Action Oriented
- Priority setting
- Functional / Technical Skills
- Customer Focus
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Key Responsibilities
Front Desk & Client Interaction
- Greet and assist walk-in clients, directing them to the appropriate department, must be presentable, and polite at all times.
- Manage incoming phone calls via the switchboard, transferring calls to the correct staff members.
- Take accurate messages when staff are unavailable and ensure timely delivery.
- Maintain professional and courteous inter-company communication.
Administrative Support
- Handle general correspondence and assist with internal relations.
- Manage stationery and grocery requisitions:
- Stationery and office groceries (e.g., coffee, tea, sugar, milk).
Assist with ad hoc purchases:
- Obtain supplier quotations.
- Create and request requisitions.
- Secure purchase order approvals.
- Place orders and verify goods received.
- Match supplier invoices with POs and hand over to the branch supervisor.
- Support new vendor application processes.
Data Capturing
- Assist various departments with capturing job cards and invoices accurately and timeously.
Finance Support
- Perform daily banking duties.
- Post banking details to the Q-Drive.
Sales Support
- Receive and log sales leads from phone calls and walk-in clients.
- Forward leads to Sales Admin or Sales Consultants.
General
- Carry out additional ad hoc responsibilities as required.
Required Skills & Competencies
- Proficiency in Microsoft Excel and Word.
- Experience with LSN.
- Strong communication and interpersonal skills.
- Ability to multitask and manage time effectively.
- Attention to detail and organizational skills.
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Job Overview:
- The overall purpose of this position is to seek new business through networks, forge and sustain good relations with clients as well as maintain and grow own existing client base by offering a complete end to end integrated risk mitigation solution.
- The incumbent’s role would be to design, cost, propose and present complex integrated security solutions to both existing and new clients which represents the full spectrum of not only the Commercial offering but also the Group’s offering.
Essential Duties & Responsibilities:
- Accountability for client growth and proactively increasing turnover through own existing client base as well as new clients
- Ensure Revenue targets are met by achieving planned sales goals. Targets may vary as per business requirement and at management discretion.
- Securing profitable new business.
- Attending to potential clients in different areas of responsibility
- Addressing and resolving client's queries promptly and satisfactorily.
- Physically conducting site surveys for all security requirements
- Personally designing and costing the complete solution offering
- Preparing and presenting complex proposals.
- Ensuring that quotations are submitted timeously to clients.
- Building and maintaining professional relationships with clients
- Planning, budgeting, co-ordinating and attending to client's requirements.
- Assisting with marketing related issues.
- Compiling and submitting weekly and monthly management reports.
- Acquiring thorough in-depth trade and competitor knowledge
- To ensure that all contracts and quotations are completed accurately and in full, with necessary drawings and or technical addendum’s to be attached
- Ensure timeous submission of all paperwork to ensure enough time allowed to source any non-standard stock items.
- Ensure only approved equipment in accordance with company policies are sold
- Identify and develop sales opportunities, incorporating extensive cold calling activities, in order to maximise growth within a specific market
Behavioural Competencies:
- Excellent verbal & written communication skills
- Excellent customer service skills
- Computer literate
- Excellent telephone skills
- Adaptability
- Motivation
- Negotiation
- Persuasiveness
- Presentation skills
- Resilience
- High level of Integrity
Minimum Qualifications and Experience:
- Post Matric qualification or equivalent
- Senior Sales experience in security industry essential
- Computer Literate (MS Office, advanced Excel, PowerPoint)
- Professional and well presented at all times
- Ability to work under pressure and for extended hours, if required
- Must be prepared to travel
- Valid driver’s license
- Reliable car
- PSIRA grading for position – Grade B (Company Requirement)
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- Are you ready to unleash your potential and thrive in a dynamic sales environment? We are seeking passionate individuals to join our team as Sales Consultants, where you'll have the opportunity to make a real impact and drive success.
Key Responsibilities:
- Source and sell armed monitoring and response agreements, providing invaluable security solutions to our valued customers.
- Drive sales of innovative alarm system upgrades, CCTV systems, electric fences, and more to meet the evolving needs of our clientele.
- Exceed monthly sales targets through your proactive approach and dedication to customer satisfaction.
Qualifications & Experience:
- Previous sales experience with a proven track record, preferably in capital goods sales, showcasing your ability to achieve and exceed targets.
- Knowledge of intruder detection equipment such as IDS, DSC, AJAX or other alarm systems is advantageous, demonstrating your technical acumen.
- Matric or equivalent qualification.
- Psria - Grade C (Must have)
- Proficient in Afrikaans(advantage)
Job Requirements & Attributes:
- Self-motivated, energetic, and driven to succeed in a fast-paced sales environment.
- Exceptional selling skills paired with strong organizational and time management abilities.
- Excellent communication, presentation, and negotiation skills to effectively engage with customers.
- Proficiency in MS Office, Email, and Internet usage.
- Presentable appearance and professional demeanor, with a valid driver's license and reliable vehicle.
- A hunter for new business opportunities with a passion for electronic and technical equipment.
Duties:
- Generate and close deals, leveraging both self-sourced leads and those received internally.
- Cultivate relationships with estate agents, builders, architects, and other stakeholders to drive business growth.
- Provide daily, weekly, and monthly reporting to track progress and ensure targets are met.
- Maintain administrative duties related to sales with meticulous attention to detail.
Performance Standards:
- Achieve revenue sales targets and drive acquisition of new clients, maintaining strong relationships with existing clients.
- Ensure timely follow-up on all leads and quotes to maximize conversion rates.
Competencies (Technical & Behavioural):
- Drive for results and action-oriented mindset to consistently exceed expectations.
- Customer-focused approach with perseverance and problem-solving skills to meet diverse client needs.
- Willingness to learn and adapt to new technical skills and technologies.
- Assertive with a sense of urgency, demonstrating adaptability and resilience in the face of challenges.
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Job Description
- The position of a Security Operational Manager is vacant at the East Rand Branch, reporting to the Branch/Regional Manager. The overall purpose of this position is to manage several Clients in covering the following key areas, client liaison, HR /IR matters, expenses control, Investigations and to ensure the posting of Security officers, that all site security requirements are adhered to and that the Client’s needs are met. Candidates should reside in the Vereeniging area or willing to relocate at own cost.
Minimum Requirements
- Matric/Grade 12 Certificate or equivalent.
- PSIRA Grade A/B registered.
- Valid Driver’s License with own reliable transport is required.
- At least 5 - 10 years’ experience in the security industry.
- At least 5 years’ experience in the Operational Security Management structure.
- Working knowledge of the Firearm Act and Firearm competency for Business Purposes.
- Staff management experience is required.
- Computer literacy with expert knowledge of the complete Microsoft package.
- Sound planning, administration, interpersonal communication, and client liaison skills are required.
- Strong leadership and organisational skills as well as good interpersonal and communication skills are essential.
- No criminal record or any pending cases.
Key Performance Areas: (not totally inclusive):
- Maintaining good relations between Fidelity Security Services Group and the Client about security services rendered.
- Managing allocated areas to ensure that contractual requirements are met as stipulated by the Client.
- Ensuring that all Security Officers on site meet the contractual requirements as stipulated by the Client.
- Constantly evaluating the service levels provided and making recommendations to the Client regarding the improvement of services.
- General management and supervision of security staff to ensure that required performance is always met.
- Dealing with all required administration matters.
- Liaising daily with management on various operational issues.
- Liaising daily with Regional Management on various Operational matters.
- Ensuring that all HR related queries are dealt with promptly, formulate disciplinary actions.
- Ensuring the timeous submission of reports to both client and to the Rustenburg Branch as required.
- Submitting relevant weekly / monthly incident and general reports to Management.
- Investigating incidents and reporting on such.
- Pro-active planning on various sites and clients.
Core Competencies:
- Analytical, Critical Thinking & Planning skills.
- Leadership & Self Development.
- Goal Setting & Organisational skills.
- Driving & Managing change.
- Driven for results.
- Interpersonal skills.
- Communication direction & skills.
- Development of others.
- Customer focus.
- Teamwork.
Other personality attributes:
- Initiative
- Strong leadership ability
- Presentable
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Overall Purpose of the Job:
- To contact clients with excessive alarms/faulty alarm systems and arrange technical call outs.
Minimum qualifications and experience:
- Grade 12/ Matric
- Computer Literate essential ( MS Office Outlook)
- Customer Service experience
- Knowledge of ADT systems, i.e Listener and Technical experience (advantageous)
Main duties & Responsibilities:
- Arrange Technical call outs and ensure technicians are adequately scheduled
- Arrange for excessive response letters to be delivered to repetitive clients
- Check and monitor completed technical call outs by Signal Management technicians to rectification.
- Assisting Signal Management Technicians and Team Leaders to identify root causes driving customer alarms.
- Collaborate with other business units
- Take time to understand what the customer requires from the alarm system and coordinate resources in order to affectively deliver to the customer requirements
- Drive a reduction in customer activity rates
- General administrative duties.
Behavioral Competencies:
- Problem Solving
- Customer Focus
- Planning and organising
- Written Communication
- Drive for results
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- Are you ready to unleash your potential and thrive in a dynamic sales environment? We are seeking passionate individuals to join our team as Sales Consultants, where you'll have the opportunity to make a real impact and drive success.
Key Responsibilities:
- Source and sell armed monitoring and response agreements, providing invaluable security solutions to our valued customers.
- Drive sales of innovative alarm system upgrades, CCTV systems, electric fences, and more to meet the evolving needs of our clientele.
- Exceed monthly sales targets through your proactive approach and dedication to customer satisfaction.
Qualifications & Experience:
- Previous sales experience with a proven track record, preferably in capital goods sales, showcasing your ability to achieve and exceed targets.
- Knowledge of intruder detection equipment such as IDS, DSC, AJAX or other alarm systems is advantageous, demonstrating your technical acumen.
- Matric or equivalent qualification.
- PSIRA registered - Grade C
Job Requirements & Attributes:
- Self-motivated, energetic, and driven to succeed in a fast-paced sales environment.
- Exceptional selling skills paired with strong organizational and time management abilities.
- Excellent communication, presentation, and negotiation skills to effectively engage with customers.
- Proficiency in MS Office, Email, and Internet usage.
- Presentable appearance and professional demeanor, with a valid driver's license and reliable vehicle.
- A hunter for new business opportunities with a passion for electronic and technical equipment.
- Driver's license
- Own Vehicle
Duties:
- Generate and close deals, leveraging both self-sourced leads and those received internally.
- Cultivate relationships with estate agents, builders, architects, and other stakeholders to drive business growth.
- Provide daily, weekly, and monthly reporting to track progress and ensure targets are met.
- Maintain administrative duties related to sales with meticulous attention to detail.
Performance Standards:
- Achieve revenue sales targets and drive acquisition of new clients, maintaining strong relationships with existing clients.
- Ensure timely follow-up on all leads and quotes to maximize conversion rates.
Competencies (Technical & Behavioural):
- Drive for results and action-oriented mindset to consistently exceed expectations.
- Customer-focused approach with perseverance and problem-solving skills to meet diverse client needs.
- Willingness to learn and adapt to new technical skills and technologies.
- Assertive with a sense of urgency, demonstrating adaptability and resilience in the face of challenges.
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Summary:
- We are seeking a well-groomed and presented individual to join our team as a Hotel Security Officer. The ideal candidate will be responsible for ensuring the safety and security of the hotel premises, guests, and staff.
Key Responsibilities:
- Patrol hotel premises and monitor security systems to identify and address potential safety hazards or security breaches
- Act as a visible deterrent to potential threats by maintaining a professional and alert presence at all times
- Monitor guest and staff behavior to ensure compliance with hotel policies and procedures
- Respond to and investigate all security incidents, including disturbances, thefts, and medical emergencies
- Coordinate with local law enforcement agencies as needed
- Provide excellent customer service to guests and assist with their needs or concerns as necessary
- Complete detailed reports of all security incidents and maintain accurate records of security activities
Qualifications:
- Atleast 3 Years experience in Hospitality Security
- Valid Psira certificate (A-C)
- Strong communication and interpersonal skills
- Ability to remain calm under pressure and make quick decisions in emergency situations
- Must be physically fit and able to stand or walk for extended periods of time
- Must have matric
Additional Requirements:
- Must be well-groomed and presented at all times
- Ability to work a flexible schedule, including nights, weekends, and holidays
- Willingness to undergo a background check and drug screening
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MAIN PURPOSE OF JOB:
- The ideal candidate will be responsible for managing and responding to customer inquiries and requests through the Whatsapp platform. This role requires strong communication skills, attention to detail, and the ability to think quickly.
QUALIFICATION & EXPERIENCE:
- Grade 12 (Matric)
- Grade C PSIRA Registered
- Comes from security industry
Responsibilities and duties:
Administration
- Monitor and action emergency and non-emergency signals
- Phoning of the Premises/ Clients/ Key holders
- Recording all relevant information into the activations by means of computer
- Record and report all incidents and accidents to the senior on duty
- Ensure all relevant administrative work and handled signals are completed
- Monitoring and action of vehicle violations
- Updating of timesheets
COMPUTERS AND EQUIPMENT MANAGEMENT
- Report any faults to the appropriate authority on duty
- Not abuse the use of company telephones for private telephone calls
- Effective use and compliance of safety and zero harm standards
CLIENT LIAISON
- Telephonic assistance with any problems or complaints
- Updating of client information i.e. holiday instructions/other client information to be given to Monitoring Associate IV/V
- Reporting of any faulty alarm systems through the appropriate channel(s)
- Sales leads to be recorded and reported through the appropriate channel(s)
- Assist with all incidents and requests on dedicated LSS areas paying clients and none-clients.
- Book on duty in designated WhatsApp groups to inform clients and CPF members of Fidelity-ADT's presence.
- Monitor community groups for emergency requests, ensuring prompt dispatch of response vehicles.
STANDARD OPERATING PROCEDURES
- Standing Operating Procedures must be upheld
- Meeting and keeping on agreed upon service level and performance targets
- High standard of service must be upheld
- Ensure that the disciplinary code is always adhered to.
- Ensure compliance at all times.
- Ensure that the company values are always upheld.
COMPETENCIES
- Stress Tolerance
- Initiating Action
- Continuous Learning
- Quality Orientation
- Compliance
- Tenacity
- Conflict Management
SKILLS
- Computer literacy (word, Excel, Outlook, Presentations)
- Telephone etiquette
- Client Liaison
- Fluency in Afrikaans
- Assisting with other ad-hoc tasks and projects as and when required
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Job Description
- The overall purpose of this position is to ensure that all site specific security requirements are adhered to and that the Client’s needs are efficiently and professionally met at all times.
Minimum Requirements
- Matric
- Grade B PSIRA accredited and registered with Response
- Minimum of 3 years in security industry
- No criminal record
- Willing to undergo criminal checks regularly
- Must be physically fit and in good health
- Computer literate an advantage
- Must have estate/residential experience
- Must reside in Johannesburg Area
- Valid Code 8/10 Drivers Licence
- Fire Arm Competency – Handgun, Shotgun, Rifle for Business Purposes
Job Specification
- Report writing
- Safeguarding
- Patrolling
- Entrance and exit control
- Completing relevant registers
- Standard duties as per training
- Response to alarms and incidents
- Good communication skills
- Able to work under pressure
- Able to follow instructions accurately
Method of Application
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