Recent Vacancies at Ares Holdings

Responsibilities:

Customer Service & Sales

• Acknowledge every customer within 30 seconds
• Deliver excellent customer service to every customer following the Birkenstock customer service procedures
• Establish your customer’s needs and use your technical knowledge to demonstrate benefits to meet those needs
• Close the sale & secure add on sales
• Invite your customer to back & turn them into Birkenstock fans
• Monitor your daily sales against your individual budget every few hours

Inventory

• Replenish footwear, apparel and accessories from the storeroom daily
• Minimising shrinkage by zoning the store, acknowledge customers, and following the Birkenstock changing room policy
• Ensure stock entries in the POS systems are accurate
• Process deliveries by checking quantities, invoices, tagging, hanging and pricing product, and recording in the POS System
• Process customer orders

Daily Operations

• Ensure store housekeeping is maintained daily including dusting, cleaning mirrors, vacuuming, emptying bins, clearing counter area and tidying change rooms
• Assist the manager with open and closing the store

Training

• Your training is your responsibility
• Ensure you are allocated a buddy initially & that you learn from them
• You must attend quarterly training sessions & complete the assessments
• Ensure you receive monthly feedback from your manager
• Set up monthly meeting with your store manager to discuss your progress through the Birkenstock rookie pack
• These are essential as they will determine your eligible for promotions

Merchandising

• Observe the store & maintain stock presentation in accordance to the Birkenstock standards
• Ensure sizes are replenished
• Assist the team to change the windows/ Mannequins fortnightly
• Ensure POS materials are stored in the area to avoid damage
• Grade 12 or Equivalent
• Min. 6 months customers services experience
• Birkenstock knowledge advantageous
• Able to work flexible shifts

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DATA ANALYSIS and QUALITY ASSURANCE

• Collect, validate, and analyze data from various sources to identify trends, patterns, and insights
• Utilize statistical methods and data analysis techniques to interpret complex datasets.
• Implement and maintain data quality standards to ensure the accuracy and reliability of reports and analyses.
• Identify and resolve data discrepancies or anomalies.
• Provide proactive insights into potential opportunities or risks based on data analysis.
• Assist in the development and maintenance of data governance policies and procedures.
• Ensure compliance with data privacy regulations and best practices.

COLLABORATION and CONSISTENCY

• Collaborate with cross-functional teams, including IT, finance, planning, and operations, to gather data and insights.
• Work closely with business users across the brands to understand their needs and provide data-driven solutions.
• Ensure consistency across the group with regards to processes and data interpretation.
• Collaborate with stakeholders to understand business reporting requirements.
• Translate business needs into technical specifications for the development of reports and analytical solutions.

SOLUTION DEVELOPMENT AND IMPLEMENTATION

• Be involved in the end-to-end process of identifying, evaluating, and implementing technology solutions that address business challenges.
• Work closely with cross-functional teams to define requirements, design solutions, and ensure successful deployment.

REPORTING AND VISUALISATION

• Design and develop reports, dashboards, and data visualizations to communicate key performance indicators (KPIs) and business metrics for use by business.
• Ensure that reporting tools provide relevant and accurate information to support business decision-making processes.

PERFORMANCE MANAGEMENT

• Establish key performance indicators (KPIs) to measure the effectiveness of implemented solutions.
• Regularly assess and report on the performance of business solutions, making data-driven recommendations for improvement.

Requirements

• Strategic Thinker: Developing and implementing effective strategies to achieve business goals and objectives.
• Relationship Builder: Building and maintaining strong relationships with clients, partners, and stakeholders.
• Results-Driven: Focusing on achieving tangible results and meeting business development targets.
• Adaptability: Being open to change and able to adapt to evolving market conditions and opportunities.
• Team Player: Collaborating effectively with cross-functional teams to drive business growth.
• Customer-Centric: Prioritizing customer needs and ensuring that business development efforts align with customer expectations.
• Data-Driven: Utilizing data and analytics to make informed decisions and improve business development strategies.
• Networking: Actively engaging in networking and industry events to expand business opportunities and connections.
• Communication Skills: Having strong communication skills to articulate the value proposition of the business and negotiate effectively.
• Problem-Solver: Identifying and addressing challenges and obstacles in business development.
• Time Management: Efficiently managing time and resources to maximize productivity.
• Risk Management: Assessing and managing risks associated with business development efforts.
• Innovation: Encouraging innovative thinking and exploring new opportunities for growth.
• Market Analysis: The ability to conduct market research and analysis to identify trends, opportunities, and threats in the industry.
• Data Analysis: Understanding and using data analytics to make informed decisions and assess the effectiveness of business development strategies.
• Business Process: Strong understanding of business processes and the ability to translate business requirements into technology solutions.
• Financial Analysis: The ability to analyze financial data and create business cases for new initiatives or investments.
• SAP: Strong Understanding of SAP Business One
• Shopify: Understanding of Shopify
• Data Analysis: Proven experience in data analysis, reporting, and business intelligence.
• SQL: Proficiency in data visualisation tools and SQL
• Attention to detail and a commitment to data accuracy.

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Sales and Stock Management

• Monthly sales plan achieved (monthly, quarterly, season & yearly)
• Work with Line Manager on adhoc & Seasonal Forecast
• Plan store capacity, SKU capacity & SKU productivity
• Location review of stock & sales monthly
• Place & fulfill IO's for DTC channels
• Execute allocations to stores for both seasonal product and core product based on store needs and analysis
• Communicating with Stores where necessary to understand trading patterns by doing monthly store visits
• Assist with management of the seasonal flow of range assortments
• Manage stock flow regarding NPI & EOL
• Assist with weekly cycle counts & stock take process
• Assist with Wholesale Planning and stock management

Product Analytics

• Manage TOP & BOTTOM product performers by looking at sell throughs, weeks of stock (WOS) & Stock Ageing
• Monitoring in season trade and react accordingly
• Manage store rankings, missed opportunities and SKU productivity
• Marketing SKU's tracking | Consumer moments tracker

Reporting

• Weekly Sales Report - Key metric review: Margin, ATV & UPT
• Promotional Activity sales
• KPI Report & feedback on EOD report from stores
• BI Report for Global
• Maintain Replen Tool & implement developments when needed
• Post Seasonal analysis - DTC and Wholesale

General/Ad Hoc

• Assist with DSV queries and stock alignment
• Being part of the Buying & Planning cycle
• Reasonable adhoc tasks or duties that may be required from time to time.
• Plan Uniform for staff monthly.

Relevant qualification

• 1-2 years’ experience in a similar role
• Stores experience will be an advantage
• Strong analytical skills
• Strong administration skills
• Intermediary excel knowledge of pivots and formulas
• Highly numerate and able to deal with large volumes of data
• Organized and deadline driven with exceptional attention to detail
• Eye for detail
• Must have good problem-solving skills
• Enjoys working with a team
• Ability to prioritize tasks according to importance in a fast-paced environment
• Multi-tasking capability without compromising on quality
• Dependable, punctual and able to work flexible working hours
• Strong communication skills
• High emotional intelligence

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Responsibilities:

Customer Service & Sales

• Acknowledge every customer within 30 seconds
• Deliver excellent customer service to every customer following the Birkenstock customer service procedures
• Establish your customer’s needs and use your technical knowledge to demonstrate benefits to meet those needs
• Close the sale & secure add on sales
• Invite your customer to back & turn them into Birkenstock fans
• Monitor your daily sales against your individual budget every few hours

Inventory

• Replenish footwear, apparel and accessories from the storeroom daily
• Minimising shrinkage by zoning the store, acknowledge customers, and following the Birkenstock changing room policy
• Ensure stock entries in the POS systems are accurate
• Process deliveries by checking quantities, invoices, tagging, hanging and pricing product, and recording in the POS System
• Process customer orders

Daily Operations

• Ensure store housekeeping is maintained daily including dusting, cleaning mirrors, vacuuming, emptying bins, clearing counter area and tidying change rooms
• Assist the manager with open and closing the store

Training

• Your training is your responsibility
• Ensure you are allocated a buddy initially & that you learn from them
• You must attend quarterly training sessions & complete the assessments
• Ensure you receive monthly feedback from your manager
• Set up monthly meeting with your store manager to discuss your progress through the Birkenstock rookie pack
• These are essential as they will determine your eligible for promotions

Merchandising

• Observe the store & maintain stock presentation in accordance to the Birkenstock standards
• Ensure sizes are replenished
• Assist the team to change the windows/ Mannequins fortnightly
• Ensure POS materials are stored in the area to avoid damage
• Grade 12 or Equivalent
• Min. 6 months customers services experience
• Birkenstock knowledge advantageous
• Able to work flexible shifts

go to method of application »

 Key Responsibilities

Operations:

• Housekeeping
• Stock takes and stock replenishment duties.
• Point of sale control
• Opening and closing procedures
• Floor staff training
• Authorization of refunds, returns and rejects.
• Cash up and banking's

Team Management:

• Assisting Manager/supervisor in any area as per daily managing that might be required from you
• General staff control
• Reporting all staff and store problems to Store Manager or Regional Area Manager

Customer satisfaction:

• Excellent customer service
• Assist Manager with in house customer queries and problems.
• Customer queries

Company Values:

• Act Sustainably
• Celebrate the Wins
• Stand for equality.
• Love athletes
• Fight on together

Requirements:

• Grade 12
• 2 years’ experience as a sales assistant
• 1 year of Key Holding experience
• Demonstrated ability to achieve sales budgets.
• Extensive stock management experience