The Independent Institute of Education is South Africa’s largest registered and accredited private provider of higher education. The IIE is also internationally recognised by the British Accreditation Council.
Varsity College, a brand of The IIE, leads in the provision of these exciting learning initiatives of The IIE. The IIE is registered with the Dep...
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Duties and Responsibilities:
Student Registration and Academic Progression Counselling
- Facilitates consultations with students in cases where a change is required to their current registration contract, e.g. this could be for students who wish to change within a semester, between semesters or between years of study.
- Works with the Admission Centre to understand different curriculum scenarios (e.g. phase-in and phase-out etc.) to ensure that the student is advised correctly.
- Supports the Senior Student Relations Specialist, Campus Deputy Head and/or Head: Academic Operations and/or Deputy Head: Academic Operations in co-ordinating the Retention Project on campus.
Active Student Engagement and Support
- Delivers the academic orientation programme for new and returning students by means of programme information presentations, an overview of pertinent academic policies and an outline of the academic year etc.
- Manages the dissemination of student related policies (new and updates).
- Attends informal meet-and-greet sessions with students.
- Facilitates Programme Information Sessions by addressing students in class with a view to explain and induct the students on the relevant policies and procedures that govern student life on campus.
- Facilitates follow-up Programme Information Sessions by way of email broadcasts that occur throughout the year and that drip feed policy and procedure related information to the students as is deemed necessary by the Academic Operations department.
- Conducts periodical class visits to canvas student concerns and share relevant information.
- Provides assignment submission support with regards to the correct anti-plagiarism tool applicable to the respective programme.
Student Query Resolution
- Resolves student queries via the appropriate channel/s within a committed time frame in line with the agreed Service Level Agreement for the Student Relations Centre and escalates queries to the Senior Student Relations Specialist where appropriate.
- Captures details of all student contact made by the Student Relations Centre on the academic system.
- Provides various letters/documents that are generated from the academic system on request by students.
- Assists with unresolved queries from The Students HUB and escalates queries to the Senior Student Relations Specialist where quires require further attention.
- Assists with the roll out of all relevant customer related surveys.
Cross Departmental Query Resolution
- Liaises with various departments on campus to stay up-to-date with any relevant changes or developments in those departments in order to enable the smooth processing of student queries.
Team Support, General & System Administration
- Responsible for ensuring all students notes are captured in the academic System.
- Maintains a good knowledge of products and policies in order to ensure that students are advised correctly.
- Identifies and flags student query trends and escalates these identifies trends to the Senior Student Relations Specialist where required.
- Supports other member of other Customer Relations Centre team to ensure and drive the efficient resolution of student queries.
- Complies with The Protection of the Personal Information Act (POPIA) legislation relevant to the Customer Relations Centre.
- Supports and collaborates with other members of the Academic Operations team to ensure the efficient running of the Academic Operations department as a whole.
Minimum Education Requirements:
- Minimum of a National Diploma/Advanced Certificate (NQF Level 6)
- Advanced Diploma or Degree (NQF Level 7) is advantageous.
Minimum Work Experience Requirements:
- Minimum of 2 years administrative and customer service experience.
- 1 year of operational management/ project management experience.
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Duties and Responsibilities:
Campus reception and Switchboard duties
- Create an organised front office environment system (orderly systems, clean, professional and neat).
- Receives and welcomes prospective and current students, parents and guests by greeting and directing them appropriately.
- Builds relationships with students and parents through professional interaction.
- Operates the switchboard by receiving and directing calls promptly , professionally and efficiently and gathers the relevant information(i.e. reason for the call) from the caller to ensure that calls are directed to the appropriate staff member.
- Takes detailed messages when staff members are not available and delivers these messages timeously to the appropriate individuals.
- Deals with queries from students and directs them to the correct departments.
- Assists with intercom instructions.
- Organises the flyers and fact sheets at Reception in a neat and orderly manner and support the Marketing Assistant/s in ensuring that the waiting area and interview rooms are neat and tidy.
- Ordering and distribution of stationary to campus staff.
- Locks up and secures two buildings on campus.
General Administrative Support Ad Hoc Duties
- Provides administrative support to various departments as and when required.
- Responsible for preparing, tracking and receiving of campus courier parcels, post and deliveries and notifying the relevant staff member/s promptly regarding collection or delivery updates.
- Receives deliveries for the National office (campus specific) and campus staff and ensures that they are collected or handed to the appropriate individual timeously.
- Supports the Marketing Assistant/s in booking appointments for the Full Time Student Recruitment team and assists with managing their dairies accordingly if required (campus specific).
- Assists with campus events and any ad hoc campus duties as and when required.
Minimum Education Requirements:
Minimum Work Experience Required:
- Minimum of 1-2 years Reception experience
Additional Requirements:
- APPLICANT MUST HAVE RELIABLE TRANSPORT
- APPLICANT MUST BE WILLING TO WORK FLEXIBLE HOURS AND ON WEEKENDS
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Duties and Responsibilities:
Collections/Handover
- Collections on outstanding accounts as per assigned aging.
- Following protocol in line with Standard Operating Procedures when dealing with different aging buckets.
- Receiving inbound calls/ ensuring outbound quality call quota is reached daily/weekly/monthly.
- Meeting monthly collection targets and reducing portfolio risk.
- Ensure that all payment plans are adhered to.
- Escalation and assistance of account related queries (Billing/statements/Payments).
- Ensure all debit order returns are dealt with immediately and account payers are contacted to settle arrears and informed of rejection fee.
- Ensure follow-ups are done on PTP's (Promise to pay) made on specific dates.
- Manage holds on all accounts (current to be removed/arrears to be added).
- Ensure suspensions/Handover list are sent to CSCC/NSCC first to be checked before sign-off. Prepare handover pack in accordance with check-list and send to CSCC/NSCC for approval and upload.
- E-mails/Letters on overdue accounts must be sent at the appropriate time and in accordance with aging bucket.
- Detailed notes to be inserted on Excalibur for each account monthly as per assigned Age. Relevant contact information and debit order details if applicable must be confirmed and updated.
Administrations/Customer Service
- Prepare documents for adjustments/refunds/transfers/Bursaries/ payment plan changes for approval by Campus Senior Credit Controller/National Senior Credit Controller and action once approved.
- Accurate processing of unallocated payments.
- Work closely with the admissions team by preparing pro rata calculations on cancellations.
- Credit balance investigations and updating status/notes on portal.
- Assisting with administration functions as and when required.
- Handle account payer/student queries or complaints and provide appropriate solutions and alternatives.
- Assisting and dealing with queries via FreshDesk (VC Assist) and walk-ins.
- Build sustainable relationships with internal and external stakeholders through open and interactive communication in-order to resolve outstanding account queries.
- Handle account payer/student queries or complaints and provide appropriate solutions and alternatives.
Quality Management & Reporting
- This will include the evaluation of all other KPA (Key Performance Area).
- Items such as quality of work, deadlines met, and query handling will be checked.
- Quality of e-mails, calls and letters sent will also be evaluated.
- Quality of notes and information saved in Excalibur.
- Reports and documents prepared and sent to CSCC/NSCC.
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Duties and Responsibilities:
Academic Leadership, Management & Campus Support
- Overall leadership and management of the School on campus.
- Manage the interface with the Head of School.
- Plan resource allocation for the academic operations of all programmes within the School on campus.
- Review academic results of all students within the School on campus and implement an appropriate teaching and learning strategy for "At risk" students and "At risk" modules.
- Manage academic counselling and support to students within the school on campus.
- Report on the academic performance of the School on the campus to Head: Academic, Campus Head and Head of School, and any other relevant national staff member.
- Drive the implementation of relevant teaching and learning initiatives within the School on campus.
- Support the development of new programmes for accreditation.
- Support development of academic material and assessments on programmes within the School by acting as developer, module leader, moderator or head of programme for the Central Academic Team (CAT).
- Performance management and development of permanent academic staff within the School on campus.
- Manage lecturer development in consultation with the Teaching and Learning specialist.
- Ensure representation of the school on the Programme Co-ordination Committee (PCC) calls.
- Discipline Module Support role.
- Support the Teaching & Learning Specialist in the management of the peer review process and the internal moderation model.
- Provide specialist support to the campus senior management team for all programmes within the School.
- Provide specialist support to the campus operations team responsible for the operation of all programmes within the School on campus.
- Lead the recruitment, selection, and appointment of the academic team of the School within the campus.
- Provide support to the campus marketing team with specialised knowledge of the programmes with the School.
- Manage the Development Task.
- Manage plagiarism offences and disciplinary procedures.
- Manage and oversee the school's role in National/campus initiatives, such as Summer School, Saturday School, Speed Week, RESTART, 6 Week Student Engagement Programme, Numeracy Tutorial Sessions, Elevate.
- Involvement in, and management of, academic support and administrative duties during the campus registration period.
- Supervision of students on Honours programmes (where applicable).
- Manage the student tracking process.
- Conduct Student consultations.
Industry, Professional Management & Building Partnerships
- Develop and maintain relationships with professional industry to support placement of students, bursaries and sponsorships and access to professional expertise.
- Facilitation of and involvement in professional and scholarly activities e.g. Conference Papers and Higher Degree Studies.
- Organise campus events for the School to promote professional industry relationships.
- Represent The Independent Institute of Education (The IIE) and The IIE's MSA at professional institutions, on external partner faculty boards and other relevant committees.
Lecturing
- Lecture up to 100 hours OR 2 modules per semester (including supervision). If engaged in approved formal research activity then you will be required to lecture 1 module per semester.
Research & Scholarship
- The incumbent is required to promote a culture of scholarship within their practice, discipline and campus/team and is also required to contribute towards The IIE’s MSA achieving its annual research output targets.
Minimum Qualification Requirements:
- Masters or equivalent in relevant School (NQF Level 9) in Information Technology or Computer Science.
Minimum Experience Requirements:
- Minimum of 3-5 years Teaching and Learning experience (preferably in teaching environment).
- Must have an understanding of the current regulatory framework and its impact on higher education and private colleges.
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Semester 1
- Geotechnical Engineering
- Rural and Urban Infrastructure
- Structural Engineering
- Water Engineering
- Civil Engineering Design
- Society and Practice
- Engineering Materials
Semester 2
- Geotechnical Engineering
- Rural and Urban Infrastructure
- Structural Engineering
- Water Engineering
- Civil Engineering Design
- Society and Practice
- Engineering Mathematics
- Engineering Mechanics
Key Performance Areas:
- Preparation, conducting of lectures, tutorials, workshops, and seminars;
- Providing study guidance, learning support, consultation and mentoring of students;
- Initiation and development of module materials, including on-line and web-based materials;
- Marking and grading of student assessments;
- Module coordination and quality assurance;
- A range of administrative functions connected to the discipline and modules being taught;
- Involvement in relevant committees, workshops, task groups and other activities;
- Other duties commensurate to the position as required.
Other Job Requirements:
- Demonstrated capability to lecture, conduct tutorials and seminars at tertiary level in an effective manner in the core courses stipulated at the highest academic level;
- Expertise in e-learning programs such as Blackboard and Moodle;
- Up-to-date knowledge of curriculum areas being taught at the highest academic level;
- Demonstrated capacity to design, set and evaluate assessments at the appropriate level for the courses stipulated;
- High level of communication skills in verbal, written and electronic modes; and
- Proven high-level administrative abilities.
Minimum Qualification Requirements:
- Master’s degree in the specified discipline/s.
Minimum Work Experience Requirements:
- 3 years’ lecturing experience in a similar higher education role at a tertiary institution.
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Duties and Responsibilities:
Desktop Support
- Answers, evaluates and prioritises logged requests for assistance from users requiring assistance with catalogue of services requests
- Logs and tracks calls using the incident and problem management database provided through the service desk
- Handles problem recognition (catalogue of services), isolation, resolution and follows on routine user incidents, and refers the undefined tasks (those not on the catalogue of services) to the campus Senior Support for resolution and further definition.
- Provide IT support to Staff, Students and Lecturers.
Software and Hardware Installations and Support for Software and Hardware Installations
- Installs desktop and laptop computers for use on campus with the relevant authorised software and completes the relevant documentation
- Installs hardware and peripheral components such as monitors, keyboards, printers and disk drives
- Assists with set up and support for venues on campus or for training use
- Conducts regular and periodic testing of ICT testing equipment in campus venues to ensure operability, including but not limited to:
- PCs
- Audio visual equipment
- Access point
- Phones
- Office automatic equipment
- and fixes any issues identified
Information Technology Administrative Functions
- Liaises with service provides on information technology equipment and maintenance thereof
- Administers and maintains the ICT asset register and equipment tracker and completes necessary finance documents e.g. disposals
- Administers and maintains software, as per the agreed software list
- Maintains the information technology storeroom, server room and office by keeping it neat and tidy and free of any health and safety risks
- Trains and orientates staff on the use of hardware and software
- Complies with the requirements of The Protection of the Personal Information (POPIA) legislation
Minimum Education Requirements:
- Minimum of a Higher Certificate/ Occupational Certificate Level 5 (NQF Level 5) in A+/N+.
- Advanced Certificate/ Diploma/Occupational Certificate Level 6 (NQF Level 6) in CCNA1/MCSE/MCTIP advantageous
Minimum Work Experience Requirements:
- Minimum of 6 months internship experience in ICT.
Special requirements:
- ICT shift structure working hours.
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Duties and Responsibilities:
Presentation Target
- Deliver engaging presentations at targeted schools, showcasing the benefits of our institution.
- The ability to deliver a great presentation to potential students is crucial.
- Distribute marketing materials and interact with students to generate interest and enquiries.
- Represent our brand at career expos and other stakeholder events.
- Achieve monthly presentation targets as per school priorities.
Database Collection
- Meet monthly targets for collecting school databases to expand our reach.
Interview Target
- Make proactive calls to prospective students, scheduling interviews to meet daily and weekly targets.
- Follow up on online applications, ensuring proof of payments and scheduling appointments.
- Provide prompt responses to online and telephonic enquiries.
- Conduct interviews following an established script, building rapport with students and parents.
- Achieve individual targets for weekly, monthly and annual interviews.
Application Target
- Assist students with the online application process during interviews, securing applications on the spot.
- Follow up with unpaid online applications and ensuring payment is completed.
- Conduct regular calling campaigns to convert interviews into applications.
- Drive application acceptance and pre-registration fee payment.
- Achieve individual targets for weekly, monthly and annual applications.
Registration Target
- Support the campus by converting applications to registrations to achieve the annual campus registration target.
Administration and Reporting
- Maintain accurate daily reports, including call reports and interview booking trackers and the CRM system.
- Ensure interview forms are completed correctly and applications have valid supporting documentation.
- Update relevant systems and reports as required by the Head: Student Recruitment.
Minimum Requirements:
- National Diploma (NQF6) with 3 years sales experience (preferred) OR,
- Alternatively, minimum of National Senior Certificate (or equivalent) with 5 years sales experience.
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Duties and Responsibilities:
Presentation Target
- Deliver engaging presentations at targeted schools, showcasing the benefits of our institution.
- The ability to deliver a great presentation to potential students is crucial.
- Distribute marketing materials and interact with students to generate interest and enquiries.
- Represent our brand at career expos and other stakeholder events.
- Achieve monthly presentation targets as per school priorities.
Database Collection
- Meet monthly targets for collecting school databases to expand our reach.
Interview Target
- Make proactive calls to prospective students, scheduling interviews to meet daily and weekly targets.
- Follow up on online applications, ensuring proof of payments and scheduling appointments.
- Provide prompt responses to online and telephonic enquiries.
- Conduct interviews following an established script, building rapport with students and parents.
- Achieve individual targets for weekly, monthly and annual interviews.
Application Target
- Assist students with the online application process during interviews, securing applications on the spot.
- Follow up with unpaid online applications and ensuring payment is completed.
- Conduct regular calling campaigns to convert interviews into applications.
- Drive application acceptance and pre-registration fee payment.
- Achieve individual targets for weekly, monthly and annual applications.
Registration Target
- Support the campus by converting applications to registrations to achieve the annual campus registration target.
Administration and Reporting
- Maintain accurate daily reports, including call reports and interview booking trackers and the CRM system.
- Ensure interview forms are completed correctly and applications have valid supporting documentation.
- Update relevant systems and reports as required by the Head: Student Recruitment.
Minimum Requirements:
- National Diploma (NQF6) with 3 years sales experience (preferred) OR,
- Alternatively, minimum of National Senior Certificate (or equivalent) with 5 years sales experience.
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Duties and Responsibilities:
User Education
- Continuously trains students on how to use Information Centre databases to enable them to research and access information required e.g. Ebscohost, Juta Law, Emerald, Sabinet etc.
- Facilitates bi-annual and walk-in presentations as joint presenters on Student Information Literacy Sessions and Lecturer information briefings.
Information Specialist Support
- Drives The Independent Institute of Education (The IIE) Information Centre policies and procedures and ensures adherence to policies.
- Supports the Information Specialist in training the Information Centre Student Assistants.
Information Centre Administration
- Assists students and lecturers with research by searching for relevant articles and research material.
- Provides guidance to students on academic writing.
- Requests lecturing material from Publishers and sources additional material for Academic staff.
- Monitors the performance of all functions of Information Centre automated Information Centre systems.
- Updates new books on the Sirsi Dynix to ensure accurate record keeping.
- Compiles journal content pages relevant to specific schools including newspaper articles.
- Co-ordinates day-to-day book loans of students and lecturers (issuing, renewing and returning) and follows up on overdue loans by sending emails and calling Information Centre users.
- Facilitates inter-Information Centre loans to enable availability of resources to support students and lecturers.
Provision of Information Services
- Facilitates academic support and training sessions on our digital learning platform.
- Supports academic staff with research and sourcing academic material.
- Conducts class visits and live interactive training sessions for students and lecturers.
- Supports students on how to access, submit and reset passwords on Turnitin and Safe Assign.
Information Centre Resources Marketing
- Designs interactive posters to market Information Centre resources on campus.
- Arranges monthly displays according to the calendar set out by the Information Centre Manager.
- Promotes Information Centre resources on various platforms using creative digital tools.
- Markets teaching and learning resources to lecturers.
- Presents information about teaching and learning resources and information services during information sessions.
Minimum Qualification Requirements:
- Minimum of Advanced Diploma/ Bachelor's Degree in Library and Information Science. Must have professional registration with LIASA.
Minimum Experience Requirements:
- Minimum of 1 year of experience as an assistant librarian in a small to medium-sized facility within an education environment and experience in academic compliance, functions/activities experience within a Higher Education environment.
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Key Performance Areas
- The selected candidate will be responsible for managing the daily operations and driving the strategic direction of the campus Writing Centre, while leading and supporting a team of Writing Centre Consultants.
Duties and Responsibilities:
Leadership and Management
- Oversee the daily operations of the Writing Centre.
- Develop and implement strategic plans to enhance the centre's services.
- Supervise and mentor writing tutors and staff.
- Foster a collaborative and inclusive environment for students and staff.
Program Development and Co-Ordination
- Design and co-ordinate writing workshops, seminars, and intervention programs.
- Develop resources and materials to support student writing.
- Collaborate with Head of Faculties to integrate writing support into their student support structures.
- Monitor and evaluate the effectiveness of programs and services.
Consultation Support
- Assist in the recruitment process for the Writing Centre consultants (students and graduates).
- Manage the training, development and support of all Writing Centre consultants.
- Address group based student needs through tailored intervention programs when required.
Administrative Duties
- Manage the Writing Centre's budget and resources.
- Manage the Writing Centre booking system and co-ordinate student referrals to allocated Writing Centre consultants.
- Maintain records of student usage and program outcomes.
- Prepare reports and presentations for university administration when required.
- Ensure compliance with university policies and procedures for the Writing Centre.
- Manage the claims approvals for Writing Centre Consultants.
Outreach and Collaboration
- Build partnerships with other campus departments.
- Represent the Writing Centre at University events and meetings.
- Engage in professional development and stay updated on best practices in writing support.
- Advocate for the importance of writing skills within the university community.
Technology and Innovation:
- Integrate technology into writing support (eg online consultations and digital resources).
- Explore and implement innovative approaches to writing instruction.
- Maintain the Writing Centre's presence within the student body.
Minimum Education Requirements:
- A minimum of an Honours qualification in a relevant field.
- A Master's qualification is advantageous.
Method of Application
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