"Frogfoot Networks is a leading open-access fibre infrastructure provider specializing in Fibre-to-the-Home (FTTH) and Fibre-to-the-Business (FTTB) services across South Africa. Established in 2010, the company has grown into one of the most respected fibre network operators in the country, committed to delivering world-class connectivity and exceptional cus...
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Job Description
- Frogfoot is seeking a ME Network Engineer to join our Engineering team.
Purpose of the Role
- The ME Network Manager is responsible for leading Frogfoot's Metro Ethernet (ME) Network function, ensuring a highly available, scalable, and resilient carrier-grade network that supports the organisation's strategic objectives.
- This role combines technical leadership with people leadership, driving operational excellence, continuous improvement, network automation, capacity planning, and service reliability. Working closely with Executive Leadership and Engineering Management, you'll ensure the network evolves to meet business growth while maintaining exceptional customer service and operational performance.
What You'll Be Responsible For
Leadership & People Management
- Lead, mentor and develop the Metro Ethernet Engineering team.
- Build a high-performing, collaborative and customer-focused team culture.
- Ensure the team has the appropriate skills, capacity and succession plans to support business growth.
- Conduct regular coaching, performance management and development conversations.
- Foster continuous learning and technical excellence.
Network Operations
- Oversee the availability, stability and performance of Frogfoot's Metro Ethernet network.
- Ensure proactive monitoring and management processes are in place to minimise outages and service interruptions.
- Provide technical oversight and guidance for network incident management and major fault restoration activities.
- Ensure customer SLAs are consistently achieved.
Network Strategy & Engineering
- Develop and implement network strategies aligned with business objectives.
- Lead network capacity planning and infrastructure growth.
- Ensure network upgrades, changes and expansions are correctly designed, reviewed and implemented.
- Drive network standardisation and best practice across all engineering activities.
Service Delivery & Operational Excellence
- Ensure network provisioning and orchestration processes are efficient and scalable.
- Develop and improve operational processes, policies and technical standards.
- Ensure monitoring, alerting and reporting tools continuously evolve to support proactive operations.
- Drive automation initiatives to improve operational efficiency and reduce manual effort.
Governance, Risk & Compliance
- Ensure robust change management processes are followed.
- Develop proactive risk identification and mitigation strategies.
- Ensure accurate network documentation, standards and technical specifications are maintained.
- Ensure accurate records and audits of critical technology stock are maintained to support network growth and strategic business objectives.
- Monitor compliance with operational policies and engineering standards.
Vendor & Stakeholder Management
- Build strong relationships with technology vendors and strategic partners.
- Manage vendor performance and service delivery.
- Engage with enterprise customers during technical escalations.
- Work closely with Executive Leadership, Engineering Management, NOC and Service Delivery teams to achieve business objectives.
Reporting & Performance
- Develop meaningful operational dashboards and KPI reporting.
- Analyse network trends and recommend improvement initiatives.
- Monitor operational costs and productivity against industry benchmarks.
- Present performance reports and recommendations to senior leadership.
What You’ll Need to Have
Qualifications
- Degree or Diploma in Electronic Engineering, Telecommunications, Information Technology or a related field.
- Management qualification or Leadership Certification will be advantageous.
- Project Management certification (Prince2, PMBOK or equivalent) is advantageous.
Experience
- 7–10 years' experience within a Fibre, ISP or Telecommunications environment.
- Extensive experience managing carrier-grade Metro Ethernet networks.
- Proven leadership experience managing or supervising engineering or operational teams.
- Strong experience in customer service and operational management.
- Experience leading technical projects and organisational change.
Technical Knowledge
You'll have extensive knowledge of:
- Optical and transmission networking.
- Packet-switched networks.
- Metro Ethernet technologies.
- Network monitoring platforms.
- Network capacity planning.
- DevOps principles.
- Automation and orchestration.
- Operational risk management.
- Change management processes.
- Network support tools.
- SLA management.
- Carrier-grade network operations.
- Business continuity and service resilience.
Skills That Will Help You Succeed
- Strong leadership and coaching capability.
- Strategic thinking and business acumen.
- Excellent technical decision-making.
- Outstanding communication and presentation skills.
- Advanced stakeholder management.
- Excellent vendor relationship management.
- Strong analytical and problem-solving skills.
- Financial and operational management capability.
- Process optimisation and continuous improvement.
- Programme and project management.
- Conflict resolution and negotiation skills.
- Ability to remain calm under pressure.
- Strong planning and organisational skills.
- Excellent reporting and data analysis capability.
- Ability to simplify complex technical concepts for both technical and non-technical audiences.
Qualities We Value at Frogfoot
At Frogfoot, we look for Leaders who are:
- Lead with integrity and accountability.
- Inspire and develop high-performing teams.
- Put customers at the centre of every decision.
- Think strategically while remaining operationally focused.
- Embrace innovation and continuous improvement.
- Build strong relationships across teams and with customers.
- Take ownership and deliver on commitments.
- Remain adaptable in a fast-changing technology environment.
- Encourage collaboration and knowledge sharing.
- Demonstrate resilience and sound judgement under pressure.
How Success Is Measured
Success in this role will be measured by your ability to:
- Deliver industry-leading network availability and uptime.
- Meet or exceed customer SLA commitments.
- Reduce network outages through proactive monitoring and risk management.
- Improve network performance, scalability and resilience.
- Deliver network projects on time and within budget.
- Increase operational efficiency through automation and process optimisation.
- Maintain accurate operational reporting and KPI dashboards.
- Develop and retain a highly skilled, engaged engineering team.
- Achieve productivity and operational cost targets against industry benchmarks.
- Build trusted relationships with internal stakeholders, customers and vendors.
- Drive continuous improvement across engineering operations while supporting Frogfoot's long-term strategic objectives.
Closing Date 21 August 2026
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Job Description
- Frogfoot is seeking a Core Engineer to join the Engineering team.
Purpose of the Role
- As a Core Engineer at Frogfoot, you'll play a key role in designing, operating, maintaining, and optimising our national carrier-grade core network. You'll ensure the stability, performance, and availability of our IP and optical transmission infrastructure while supporting the delivery of reliable, high-quality connectivity to our customers.
- Working closely with internal teams, vendors, and service providers, you'll contribute to network growth, continuous improvement initiatives, and technical projects that enable Frogfoot to deliver world-class fibre connectivity and carrier solutions.
What You’ll Be Responsible For
Network Operations & Engineering
- Design, implement and maintain carrier-grade IP and optical transmission networks.
- Configure, commission and support core network infrastructure.
- Perform network capacity planning and optimisation to ensure network scalability.
- Maintain network availability and proactively identify potential risks.
Service Delivery
- Provision, commission and maintain services on the transmission, IP Core and IPT networks.
- Support customer service activation and complex technical implementations.
- Evaluate technical solution requirements for bespoke customer requirements.
Fault Management
- Investigate, troubleshoot and resolve complex network faults, in the event of escalations to the Core team.
- Assist with providing technical inputs for root cause analysis following major incidents.
- Escalate and coordinate technical issues with vendors where required.
- Participate in major incident response and restoration activities.
Network Optimisation
- Continuously improve network performance and resilience.
- Recommend infrastructure upgrades and design improvements.
- Maintain best practices for managing vulnerability and risk associated with network device firmware, system versions, and remote access to network devices through approved access authorization solutions.
- Implement network enhancements through approved change management processes.
Technical Documentation
- Produce and maintain accurate network documentation.
- Update network diagrams, topology maps and operational procedures.
- Document technical solutions and standard operating procedures.
Project Implementation
- Lead network expansion, standardization and optimization projects.
- Participate in technology evaluations and proof of concepts.
- Support vendor integration and equipment commissioning.
Collaboration
- Work closely with NOC, Field Operations, Service Delivery and Product teams.
- Provide technical expertise and guidance to Product team on new product development initiatives.
- Engage with vendors and third-party service providers.
- Provide technical guidance, internal training and mentorship where required.
What You’ll Need to Have
Qualifications
- Degree, Diploma or National Certificate in Information Technology, Computer Networks, Electronic Engineering or a related field.
- Relevant networking certifications will be advantageous (e.g. JNCIA/JNCIP, CCNA/CCNP, MEF, Nokia, Ciena or equivalent).
Experience
- 5+ years' experience within a carrier, ISP or telecommunications environment.
- Experience supporting carrier-grade IP and transmission networks.
- Proven experience working within a Core Network Engineering environment.
Technical Knowledge
You'll have strong working knowledge of:
- Layer 1 fibre characteristics, testing and best practices.
- DWDM and optical transmission technologies.
- Switching and routing.
- MPLS, Segment Routing (SR-MPLS), VPLS and EVPN.
- VLAN, QinQ and VXLAN.
- MEF service provisioning.
- Optical budgets and transmission planning.
- Carrier network design (OSI Layers 1–3).
- Network monitoring and element management systems.
- Capacity planning and optimisation.
- Network change management.
- Advanced fault finding and root cause analysis.
Vendor technologies including:
- ADVA / Adtran
- Juniper
- Ciena
- Extreme Networks
- MikroTik
- Calix
- Accedian
- Nokia (advantageous)
- Automation and scripting experience will be advantageous.
Skills That Will Help You Succeed
- Excellent troubleshooting and analytical skills.
- Strong networking and engineering capability.
- Critical thinking and sound technical judgement.
- Effective planning and prioritisation.
- Excellent written and verbal communication.
- Strong documentation skills.
- Experience using ticketing systems.
- Network diagramming using Visio, Lucidchart or Draw.io
- Ability to manage multiple priorities.
- Strong customer service mindset.
- Ability to work independently while collaborating across teams.
Qualities We Value at Frogfoot
At Frogfoot, we look for people who are:
- Customer-focused and committed to delivering exceptional service.
- Curious and always looking for smarter ways to solve problems.
- Collaborative and supportive team players.
- Accountable for delivering quality outcomes.
- Adaptable in a fast-paced and evolving environment.
- Proactive in identifying opportunities for improvement.
- Passionate about technology and continuous learning.
- Honest, respectful and committed to doing the right thing.
How Success Is Measured
Success in this role will be measured by your ability to:
- Maintain high core network availability and reliability.
- Meet network uptime and service availability targets.
- Resolve incidents within agreed SLA timeframes.
- Successfully deliver planned network changes with minimal service impact.
- Improve network performance and capacity through optimisation initiatives.
- Produce accurate and up-to-date technical documentation.
- Deliver projects and implementations within agreed timelines and budgets.
- Reduce recurring network incidents through proactive improvements.
- Build effective working relationships with internal stakeholders, customers and vendors.
- Demonstrate continuous technical growth and contribute to operational excellence.
Closing Date 21 August 2026
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Job Description
- Frogfoot is in search of a Regional Community Relations Officer for the Western Cape area.
Purpose of the Role
- The Regional Community Relations Officer (RCRO) serves as Frogfoot's primary representative within Rise communities within a designated region and acts as the critical link between Frogfoot, community stakeholders, local government structures and residents.
- The role is responsible for building trust, supporting fibre deployment activities, identifying and mitigating community-related risks, promoting digital inclusion and driving fibre adoption through effective stakeholder engagement.
- The RCRO will work closely with contractors, operations, sales, marketing and other partners to ensure that community interests are understood and incorporated into rollout plans while supporting Frogfoot's commercial and social impact objectives.
- The ideal RCRO is someone who is equally comfortable speaking with a ward councillor, school principal, community activist, informal trader or senior Frogfoot executive. They combine strong relationship-building skills with operational discipline and have a genuine passion for expanding digital access and economic opportunity within South African communities.
What You’ll Be Responsible For
Community Engagement & Relationship Management
Build and maintain strong relationships with:
- Ward councillors, Community leaders, Community Policing Forums (CPFs), Residents' associations, Schools and educational institutions, Faith-based organisations, Local NGOs and NPOs, Youth organisations, Business forums and informal trader associations.
- Serve as Frogfoot's first point of contact within assigned communities.
- Conduct regular stakeholder meetings and community engagement sessions.
- Facilitate community information sessions before, during and after network deployment.
- Represent Frogfoot at community forums and public meetings.
Rollout Support & Community Risk Management
- Coordinate and conduct physical roll-out feasibility assessments in new and existing areas, providing key insights and inputs in due diligence supporting roll-out.
- Support network rollout activities by ensuring effective community communication.
- Identify potential community-related risks that may impact project delivery, including community resistance, political interference, protests and unrest, vandalism and theft, and access challenges
- Develop mitigation plans in collaboration with operational teams.
- Monitor community sentiment and escalate emerging issues to the Head of Community Relations.
- Assist in resolving disputes relating to construction activities and network deployment.
Community Intelligence & Reporting
- Maintain an accurate stakeholder database for assigned regions.
- Gather and analyse community intelligence relating to sentiment towards Frogfoot, adoption barriers, community concerns and local economic opportunities
- Provide weekly and monthly reports highlighting engagement activities, community risks, stakeholder feedback, escalations and resolutions
- Maintain records of all stakeholder interactions.
- Oversee community outreach campaigns to educate and promote the benefits of fibre connectivity.
- Design and implement conflict resolution frameworks to address disruptions during rollout.
- Support adoption campaigns by working closely with retail partners in communities.
Fibre Adoption & Digital Inclusion
- Support community education initiatives aimed at increasing awareness of fibre services.
- Collaborate with retail partners and sales teams to promote fibre adoption.
- Participate in community activation campaigns.
- Identify opportunities to support digital literacy programmes, community Wi-Fi initiatives, educational partnerships and local entrepreneurship initiatives
- Assist in measuring the social impact of Frogfoot's presence within communities.
What You’ll Need to Have
Qualifications
- Qualification in Community Development, Public Relations, Communications, Social Sciences, Development Studies, Public Administration or Related field.
Experience
- 3-5 years of experience in community relations, stakeholder engagement or corporate social investment (CSI/CSR).
- Experience working with diverse communities.
- Experience managing multiple stakeholders simultaneously.
- Experience in telecommunications, utilities, infrastructure rollout, social development programmes or related industries is highly advantageous.
Skills That Will Help You Succeed
- Excellent communication, presentation and interpersonal skills.
- Strong negotiation, mediation and conflict resolution skills.
- Ability to engage effectively at grassroots (community forums) level.
- Fluency in English and at least one South African indigenous language (isiZulu, isiXhosa, Sesotho, Setswana preferred).
- Comfortable with extensive travel to communities.
- Community intelligence gathering.
- Risk identification and mitigation.
Qualities We Value at Frogfoot
At Frogfoot, we look for people who are:
- Build trust and credibility across diverse stakeholder groups.
- Demonstrates sensitivity to different social, cultural, and economic contexts.
- Communicates effectively with both grassroots stakeholders and corporate teams.
- Proactively identifies issues and develops practical solutions.
- Remains calm and effective in challenging and politically sensitive situations.
- Takes ownership of community-related outcomes.
How Success Is Measured
Success in this role will be measured by your ability to:
- Stakeholder Engagement.
- Community Mapping.
- Risk Management.
- Issue Resolution.
- Community Sentiment.
- Adoption Support.
- Community Partnerships.
Closing Date 28 August 2026
go to method of application »
Job Description
- Frogfoot is in search of a Regional Community Relations Officer for the Gauteng area.
Purpose of the Role
- The Regional Community Relations Officer (RCRO) serves as Frogfoot's primary representative within Rise communities within a designated region and acts as the critical link between Frogfoot, community stakeholders, local government structures and residents.
- The role is responsible for building trust, supporting fibre deployment activities, identifying and mitigating community-related risks, promoting digital inclusion and driving fibre adoption through effective stakeholder engagement.
- The RCRO will work closely with contractors, operations, sales, marketing and other partners to ensure that community interests are understood and incorporated into rollout plans while supporting Frogfoot's commercial and social impact objectives.
- The ideal RCRO is someone who is equally comfortable speaking with a ward councillor, school principal, community activist, informal trader or senior Frogfoot executive. They combine strong relationship-building skills with operational discipline and have a genuine passion for expanding digital access and economic opportunity within South African communities.
What You’ll Be Responsible For
Community Engagement & Relationship Management
- Build and maintain strong relationships with:
- Ward councillors, Community leaders, Community Policing Forums (CPFs), Residents' associations, Schools and educational institutions, Faith-based organisations, Local NGOs and NPOs, Youth organisations, Business forums and informal trader associations.
- Serve as Frogfoot's first point of contact within assigned communities.
- Conduct regular stakeholder meetings and community engagement sessions.
- Facilitate community information sessions before, during and after network deployment.
- Represent Frogfoot at community forums and public meetings.
Rollout Support & Community Risk Management
- Coordinate and conduct physical roll-out feasibility assessments in new and existing areas, providing key insights and inputs in due diligence supporting roll-out.
- Support network rollout activities by ensuring effective community communication.
- Identify potential community-related risks that may impact project delivery, including community resistance, political interference, protests and unrest, vandalism and theft, and access challenges
- Develop mitigation plans in collaboration with operational teams.
- Monitor community sentiment and escalate emerging issues to the Head of Community Relations.
- Assist in resolving disputes relating to construction activities and network deployment.
Community Intelligence & Reporting
- Maintain an accurate stakeholder database for assigned regions.
- Gather and analyse community intelligence relating to sentiment towards Frogfoot, adoption barriers, community concerns and local economic opportunities
- Provide weekly and monthly reports highlighting engagement activities, community risks, stakeholder feedback, escalations and resolutions
- Maintain records of all stakeholder interactions.
- Oversee community outreach campaigns to educate and promote the benefits of fibre connectivity.
- Design and implement conflict resolution frameworks to address disruptions during rollout.
- Support adoption campaigns by working closely with retail partners in communities.
Fibre Adoption & Digital Inclusion
- Support community education initiatives aimed at increasing awareness of fibre services.
- Collaborate with retail partners and sales teams to promote fibre adoption.
- Participate in community activation campaigns.
- Identify opportunities to support digital literacy programmes, community Wi-Fi initiatives, educational partnerships and local entrepreneurship initiatives
- Assist in measuring the social impact of Frogfoot's presence within communities.
What You’ll Need to Have
Qualifications
- Qualification in Community Development, Public Relations, Communications, Social Sciences, Development Studies, Public Administration or Related field.
Experience
- 3-5 years of experience in community relations, stakeholder engagement or corporate social investment (CSI/CSR).
- Experience working with diverse communities.
- Experience managing multiple stakeholders simultaneously.
- Experience in telecommunications, utilities, infrastructure rollout, social development programmes or related industries is highly advantageous.
Skills That Will Help You Succeed
- Excellent communication, presentation and interpersonal skills.
- Strong negotiation, mediation and conflict resolution skills.
- Ability to engage effectively at grassroots (community forums) level.
- Fluency in English and at least one South African indigenous language (isiZulu, isiXhosa, Sesotho, Setswana preferred).
- Comfortable with extensive travel to communities.
- Community intelligence gathering.
- Risk identification and mitigation.
Qualities We Value at Frogfoot
At Frogfoot, we look for people who are:
- Build trust and credibility across diverse stakeholder groups.
- Demonstrates sensitivity to different social, cultural, and economic contexts.
- Communicates effectively with both grassroots stakeholders and corporate teams.
- Proactively identifies issues and develops practical solutions.
- Remains calm and effective in challenging and politically sensitive situations.
- Takes ownership of community-related outcomes.
How Success Is Measured
Success in this role will be measured by your ability to:
- Stakeholder Engagement.
- Community Mapping.
- Risk Management.
- Issue Resolution.
- Community Sentiment.
- Adoption Support.
- Community Partnerships.
Closing Date 28 August 2026
Method of Application
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