Job Opportunities at Dis-Chem Pharmacies

Minimum Requirements:

Essential:

• Grade 12 - Matric or Senior Certificate
• Minimum 1 – 2 years’ experience in a similar role

Job Description:
Receiving and Capturing:

• Receive all warehouse goods and invoices in accordance with company policy and standard operating procedures.
• Return all unordered or damaged goods delivered to the store and accurately complete credit notes for non-acceptance.
• Capture invoices and check goods received against invoices for total accuracy.
• Ensure accurate verifying and capturing of physical goods receipts for the store in accordance with company policy and standard operating procedures.

Store Inventory Monitoring:

• Facilitate stock rotation to prevent stock from reaching its expiry date before selling.
• Ensure safe storage of products particularly fragile items
• Coordinate regular inventory audits.
• Place orders to replenish merchandise as needed.
• Regulate stock from receiving area to the storeroom.

Customer Service:

• Ensure Sales Assistants provide a friendly, helpful and courteous assistance while implementing a high standard of customer care and service.
• Escalate and investigate unresolved customer complaints to management.
• Check the manual point’s allocation on card reports and statements, to ensure all manual allocations are given through to store management daily.
• Adhere to excellent telephone etiquette at all-time according to Dis-Chem standard operating procedures.

Stock Loss Prevention:

• Ensure that outgoing stock/ items/ scripts are scanned and paid for.
• Keep daily takings (cash, cheques, vouchers, card slips, line voids and incomplete dockets) inside the till drawer until they are placed in the drop safe.
• Report bad and suspicious behaviour for both staff and customers to management.
• Ensure that no unauthorised access is granted to the store via the good receiving area.

Team Supervision:

• Supervise an accountable, full service team who understand and strive to meet the needs of all customers.
• Motivate optimal performance of team, ensuring all quality standards and agreed benchmarks and objectives are met.
• Train employees in order to know how to use all equipment in the correct manner and adheres to the appropriate use of the equipment.

Competencies

Essential:

• Knowledge of retail operations and administration
• Comprehending fundamental arithmetic’s
• Conveys ideas and facts verbally using language
• Addresses customer questions in a timely manner
• Basic computer skills(Word,Excel,and Outlook),numerical skills.SAP.UNISOLV

Special conditions of employment:

• South African citizen
• MIE, clear criminal and credit
• Driver’s license and/or own reliable transport

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Minimum Requirements…

Essential:

• Grade 12 / Matric
• 2-3 years relevant experience working in accounts

Advantageous:

• Relevant Finance Qualification
• SAP, BEST and Readsoft experience
• Experience working in an accounts department

Job Specification…

• Reconcile vendor accounts on BEST to prepare for payments
• Ensure that reconciliations are finalized and approved according to internal deadlines
• Ensure correct payment terms are adhered to
• Ensure correct reconciliation and timeous payment
• Resolve outstanding invoices and claims on reconciliation
• Follow up on queries raised on accounts
• Maintain cordial lines of communication with suppliers and Dis-Chem Departments
• Send work flow query invoices to stores and following up on response

Competencies

Essential:

• Basic accounting
• English – Read, write and speak well
• Trustworthy and honest. Team player
• Deadline orientated and good time management skills
• Able to relate to other people
• Computer Literate. Word, excel

Special conditions of employment:

• Needs to work under pressure and reach tight deadlines
• South African citizen
• MIE, clear criminal and credit

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Minimum Requirements:
Essential:

• Grade 12 / Matric
• A minimum of 6 months’ experience cashier/till operations experience
• Computer literate – MS Office
• Sound numerical skills
• Strong command of the English language
• Basic customer service
• Willing and able to work retail hours

Job Description:

• Adhere to Dis-Chem’s customer service policies and procedures
• Establish a professional relationship with customers
• Report customer complaints and compliments to the Frontline Supervisor, or store management
• Adhere to the customer turnover hourly rate
• Be aware of current sales and promotions
• Ensure colleagues and customers are not exposed to any risk
• Carry out and manage Dis-Chem 5 star communication principles
• Be responsible for cash flow
• Ensure all line voids and price changes are approved and signed off by the supervisor
• Exchange merchandise for customers and accept returned goods by customers when authorised to do so
• Transact all purchases – receive and process all payments (cash, bank cards, vouchers, coupons, other forms of payments) accepted by Dis-Chem
• Process all loyalty cards including those of our accelerator partners (Discovery Health Care, Medihelp Lifestage, Momentum Multiply, Legacy Lifestyle, ABSA Rewards and eBucks)
• Ensure cash is placed in drop safe according to Dis-Chem’s SOPs
• Ensure usage of your code and password is restricted to only you; is safe, and is changed regularly
• Ensure all outgoing stock/items/scripts are scanned and paid for
• Ensure that all money is strictly kept safely and securely inside the till
• Handle daily takings confidentially, and only discuss with management
• Be alert, recognise and report suspicious behaviour to management
• Address queries regarding store merchandise
• Adhere to Dis-Chem’s security policies and procedures

Competencies:
Essential:

• In-depth knowledge of operating cash registers, and maintaining cash drawers
• Knowledge of processing sales, refunds and payments
• Strong command of English (written and oral)
• Accuracy
• Attention to detail
• Presentable
• Emotional intelligence
• Social awareness
• Accountability
• Problem-solving
• Analyse basic reports
• Trustworthy and honest
• Time management 

Advantageous:

• Third additional language

Special conditions of employment:

• Willing and able to work retail hours
• Reliable transport and/or reside in close proximity to the store
• South African Citizen
• Clear credit and criminal record

go to method of application »

Minimum Requirements:

Essential:

• Grade 12 / Matric
• Up to 6 months’ retail experience
• Computer literate – MS Office
• Willing and able to work retail hours

Advantageous:

• At least 1 year retail experience

Job Description:

• Restock merchandise as needed to ensure maximum sales
• Ensure delivered stock/stock pulled from the storeroom, is stored and packed in the correct space timeously
• Ensure stock on shelves has not reached sell-by date
• Ensure the full range of products is on the shelves at all times
• Facilitate rotation of stock on a regular, FIFO basis
• Report low stock levels, out-of-stock items, damaged stock and expired stock to management
• Assist with counting of stock files and general stocktaking
• Adhere to Dis-Chem’s operating standards, store layout and planograms
• Ensure boxes are flattened after unpacking stock, and taken to the designated area
• Ensure front shop shelves and products are neatly presented and visible at all times, with correct labels and pricing
• Report all price discrepancies to management
• Keep abreast of current and new products
• Ensure merchandising displays are built, faced up, stocked and maintained
• Maintain daily physical upkeep of store and merchandise displays, and be responsible for your designated stock in the storeroom as well as on the shop floor
• Assist with loading and off-loading of stock
• Ensure items without barcodes are clearly marked
• Assist with back shopping
• Assist in training of new staff
• Provide friendly, helpful and courteous assistance and advice to all customers
• Ensure all out of stock queries from customers are followed up with the customer service out of stock list
• Ensure all customer stock queries are dealt with and resolved
• Ensure the correct uniform and badge are worn at all times
• Minimise any losses by handling all merchandise carefully
• Adhere to Dis-Chem policies and procedures, SOPs and health and safety rules and regulations

Competencies:

Essential:

• Strong command of the English language
• Presentable
• Effective engagement with customers, management and staff
• Trustworthy and honest
• Time management

Advantageous:

• Bilingual
• Knowledge of merchandising standards and the FMCG industry
• Product and category knowledge
• Ability to analyse ZMORE reports for ordering and stock taking
• Report bad/suspicious behaviour relating to both staff and customers

Special conditions of employment: 

• Willing and able to work retail hours
• Able and physically fit to lift and move heavy boxes, and ensure health and safety standards are adhered to
• Reliable transport and/or reside in close proximity to the store
• South African citizen
• Clear credit and criminal records

go to method of application »

Minimum Requirements…

Essential:

• Grade 12/ Matric
• Minimum of 3 years’ retail experience in the following fields: Receiving, Front shop operations, Customer Service, Human Resource Management and store administration
• Minimum of 2 year’s management experience of a staff complement of around 8
• Computer literate – MS Office
• Willing and able to work retail hours

Advantageous:

• Financial / Administration /  Retail / Business Management: Diploma/Degree
• Working knowledge of SAP with regard to operating and utilising retail operation systems

Job Specification…

• Assist the Store Manager with any reasonable duties in the trading routine and optimising the operations of the store
• Assist in managing goods in transit as directed by as per Dis-Chem procedures
• Assist in managing the branch shrinkage and consumables expense within store objectives
• Continuously report and encourage new loyalty signups
• Assist in managing and facilitate human resource processes, submissions and documentation for the entire business unit, in compliance with standard operating procedures
• Assist with taking ownership of the workforce management system (KRONOS) within the business units
• Ensure the company performance management systems are implemented and executed as directed by company policy
• Take control and manage the store cash resources, daily takings
• Ensure transaction integrity throughout the branch by effective monitoring, implementation and evaluation of adherence of company internal control procedures
• Assist in managing cashier service levels and cashier productivity rates
• Assist in managing goods receiving function, direct and indirect credits function within the business unit to include standard operating procedures as well as mentorship, growth performance and development of all staff members forming these functions
• Ensure transaction integrity for incoming goods receipts and outgoing returns throughout the business unit by effective monitoring, implementation and evaluation of adherence to company internal control procedures
• Assist with budget preparation and maintenance within the store

Competencies

Essential:

• Store retail admin and management experience, relating to receiving, capturing, till operations, cash office and customer service
• Strong command of the English language
• Basic financial skills - GP, mark-up, VAT, etc.
• Effective interaction with suppliers, management, reps and staff
• Strong analytical skills and time management

Advantageous:

• Basic IR and management training
• Basic accounting knowledge
• Portrayal of leadership

Special conditions of employment:

• Willing and able to work retail hours
• Local travelling – valid driver’s license and own reliable transport
• South African citizen
• Clear credit and criminal records

go to method of application »

Essential:

• Grade 12 / Matric
• A minimum of 6 months’ experience cashier/till operations experience
• Computer literate – MS Office
• Sound numerical skills
• Strong command of the English language
• Basic customer service
• Willing and able to work retail hours

Job Description:

•  Customers at the cosmetic till point are your first priority to ensure efficient transactions takes place
• If there are no customers to attend to at the cosmetic till points you need to assist with merchandising of cosmetic products
• Escalate serious and unresolved customer complaints to manager
• Serve customers and implement a high standard of customer care and service
• Establish a professional relationship with customers
• Ensure personal and colleague’s hygiene and presentation
• Carry out and manage the Dis-Chem 5 star communication principles
• Refer cosmetic sales queries to the Cosmetic Consultant
• Be responsible for accurate cash flow
• Ensure that all line voids and price changes are approved and signed by a supervisor
• Exchange merchandise for customers and accept return goods by customers when authorized to do so
• Transact all purchases - receive and processes all payments such as cash, cards, vouchers, coupons and other payments excepted by Dis-Chem
• Answer questions regarding the store beauty merchandise when asked
• Process all loyalty cards including those of our accelerator partners (Discovery health Care, Medihelp Lifestage, Momentum Multiply, Legacy Lifestyle, ABSA Rewards and E-Bucks)
• When there are no customers to attend to at the cosmetic till point, assist with merchandising duties:
• Ensure that a high standard of cleanliness, merchandising and displays are maintained in both the window area and throughout the store
• Ensure that displays are present in an attractive manner
• Ensure that all goods are correctly priced and labeled
• Adhere to stock layout principles
• Ensure that merchandising displays in cosmetics area are faced up and stocked
• Ensure that the right shelf price takers are displayed
• Ensure cash is placed in the drop safe according to Dis-Chem standard operating procedures
• Be alert and verify all payments according to Dis-Chem verification procedure
• Adhere to Dis-Chem security policies and procedures
• Ensure the use of your code and password is restricted to only you, is safe and is changed regularly
• Ensure all out going stock/ items are scanned and paid for
• Ensure that all money is strictly kept safely and securely inside the till
• Handle daily takings confidentially and only discuss it with management
• Be alert, recognize and report suspicious behaviour to management
• Keep all your daily takings (cash, cheques, vouchers, card slips, line voids and incomplete dockets) inside the till drawer until you place them in the drop safe
• Housekeeping must be in accordance to Dis-Chem standards. Make sure that your work station is always clean and tidy
• Adhere to Dis-Chem Policies and Standard Operating Procedures
• Adhere to Health and Safety rules and regulations
• Adhere to Dis-Chem Uniform and personal appearance policy

Competencies:

Essential:

• Promotions, personal selling, sales targets, customer liaison, product knowledge.
• In-depth knowledge of operating cash registers, and maintaining cash drawers
• Knowledge of processing sales, refunds and payments
• Strong command of English (written and oral)
• Accuracy
• Attention to detail
• Presentable
• Emotional intelligence
• Social awareness
• Accountability
• Problem-solving
• Analyse basic reports
• Trustworthy and honest
• Time management 

Advantageous:

• Third additional language

Special conditions of employment:

• Willing and able to work retail hours
• Reliable transport and/or reside in close proximity to the store
• South African citizen
• Clear credit and criminal records

go to method of application »

Minimum Requirements…

Essential:

• Grade 12 / Matric (Maths or Maths Literacy)
• Proof of COVID-19 Vaccination Certificate
• A minimum of 2 years’ cashier experience
• Computer literate – MS Office
• Sound numerical skills
• Strong command of the English language
• Willing and able to work retail hours

Advantageous:

• Administration experience
• Bilingual
• SAP experience

Job Specification…

• Prepare and run reconciliation on a daily basis, as per company operating procedures.
• Analyse, interpret and report on all incomplete dockets, price overrides, negative sales, line voids, tender ups, and document voids and points reversal.
• Prepare, order and receive the branch change requirements to ensure cashiers have sufficient change to provide the best customer service experience.
• Control and balance the petty cash on a daily basis, and ensure all control measures are in place and adhered to.
• Prepare and submit petty cash summary and cheque request for review and approval prior to submission for reimbursement.
• Manage Cash Office access control (Premises – safe, access to cash office, authorisation of staff).
• Organise and administrate all unauthorised items in the Cash Office.

Competencies

Essential:

• Strong command of English (written and oral)
• Facilitate communication between relevant departments and parties
• Problem solving
• Analyse basic reports
• Trustworthy and honest
• Time management

Advantageous:

• Bilingual

Special conditions of employment:

• Willing and able to work retail hours
• Valid driver’s license and own reliable transport
• Fully Vaccinated against COVID-19 (proof of vaccination certificate)
• South African citizen
• Clear credit and criminal records.