Jobs at Experian

Job Description

• At Experian our Sales Operations Manager is an integral part of our Commercial Finance team aligning planning, execution, and evaluation of the sales activities across our 11 markets. They offer vital support to the EMEA & APAC Region by applying best practice processes to sales management and sales reporting, and clarity to revenue reporting and forecasting and driving profitable growth for the region.
• The Sales Operations Manager is a critical part of the Sales and Finance organizations, overseeing the sales reporting (pipeline, wins, losses, conversion), new business forecasting, system management, data quality and overseeing governance within the Sales department. The Sales Operations Manager provides the so-what to regional level sales and revenue reporting demonstrating clear understanding of product, market and client trends.

In this role you will report to the Head of Pricing and Sales Operations EMAP.
What you will do:

• Design and implement sales processes, policies, and systems;
• Manage the sales pipeline, forecasting, and reporting;
• Coordinate sales commissions and off plan incentives;
• Analyze sales performance, trends, and metrics;
• Provide sales training on systems;
• Evaluate and optimize the sales technology stack;
• Resolve sales-related issues and escalations.

Qualifications

• 5 Years experience in a sales facing role;
• Excellent people management, delegation and development skills;
• Proficiency in data analysis and visualization, and in extracting important insights from large datasets of non-standardized data;
• Experience with Microsoft suite, CRM and sales software (Salesforce);
• Experience within a complex matrix organization;
• Project management experience and strong financial understanding;
• Communication and collaboration;
• Leadership and influence;
• Customer focus and empathy.

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Job Description

• This role is primarily responsible for fostering strategic relationships with Experian Clients and becoming a trusted advisor to all levels within The Client’s domain, from C-suite Executives to Heads and Managers of various Operating Divisions within The Client organisation. Core to becoming a trusted advisor is ensuring unbiased insights are shared and support is provided to The Client, thus supporting the achievement of target Client goals and objectives and ultimately ROI targets. Key to the role is the ability to provide solutions to clients based on data, analytics, software and processes

What you’ll need to bring to the party

• A highly innovative and inquisitive mind, focused on addressing and solving data and analysis problems 
• Able to work collaboratively in teams 
• Adapt quickly to change and multiple demands 
• Articulate and positive communication 
• Assess commercial/business issues to negotiate project priorities 
• Assimilate and process information from different sources 
• Decision making and critical thinking skills 
• Develop and maintain relationships in busy, pressurised environments 
• Establish a positive teamwork culture 
• Goal orientated with a strong delivery/milestone focus 
• Good command of the language(s) relevant to the marketplace being supported 
• Identify and work with multiple internal resources 
• Motivated and able to work with limited supervision 
• Negotiating and influencing skills 

What you’ll be doing 

• Strategy Creation 
• Driving Innovation 
• Stakeholder Management 
• Collaboration
• Engaging with Clients 
• Establishing a high-performance Culture 
• Continuous Improvement

Qualifications

• Degree or equivalent qualification in Economics, Business or Analytics
• 10+ years credit industry experience with at least 2+ years managing a credit portfolio with associated strategy setting and delivery, team management and P&L responsibilities
• Actively sponsored or owned or participated as a senior team member in a decision engine implementation project, a scorecard implementation project or similar
• Experience in consumer or commercial lending (both will be advantageous) and in the retail, banking or telco industries