Job Opportunities at Momentum Metropolitan Holdings Limited

Role Purpose    

• This position is located within the Group Investment Services department in the Centurion office. 

Requirements    

• An appropriate commerce degree or qualification
• A minimum of 7 – 10 years experience in the Investment environment especially single and / or multi-manager administration reporting
• Knowledge of Interlink or any pooled fund administration would be advantageous
• Knowledge of Investment Administration systems such as AIMS, SMAC, InvestOne, HiPort, EagleOne etc would be advantageous
• Knowledge of Asset based taxes such as Capital Gains Tax and Dividend Withholding Tax would be advantageous
• Knowledge of budgeting processes and variance analysis would be advantageous

Duties & Responsibilities    
The successful candidate with be responsible for:

All daily technical investment administration and unitization activities within the Group Investment Technical Operations team. This will include, but not be limited to: 

• Portfolio structure construction implementation including rebalancing, cash flow monitoring,
• Perform business process impact of strategic new client and portfolio initiatives and redesign of existing processes as required,

Policyholder fee accrual calculation review and oversight including but not limited to accruals such as 

• Management fees 
• Capital Gains Taxes in accordance with Schedule 8 of the Income Tax Act
• Other allowable asset based taxes such as Dividend Withholding Tax and Real Estate Investment Trusts Income Tax
• Specialist oversight and analysis of daily gross as well as net of accrual unit prices and fund build-ups.  This would also include ad hoc performance of unit price rebuilds and client communication
• In-depth understanding of corporate actions and the impact of it on policyholder pricing especially for net pricing purposes, maintaining an update and appropriate fund pricing policy and ensuring compliance to industry best practice as well as all MMI Group policies,
• Collaborate with GIS Management team as well as other functional areas to design, implement and monitor all relevant processes within an appropriate risk control framework.

Technical Implementation Operations

• Daily coordination and processing of investment rebalancing’s switches and blending instructions
• Daily monitoring of all cash flows processed in unitization system and escalation of cash liquidity and portfolio target weights breaches with Momentum Investments Implementation
• Perform oversight of all transactions traded with outsourced service provider being Apex and resolve any escalations
• Ensure asset allocation views are implemented and aligned according to client/portfolio resolutions received and instructed by mandate owners and Momentum Investments
• Detailed understanding of asset-based taxes, CGT, REIT, and DWT calculations within unitization space
• Provide technical advice and expertise regarding portfolio structure construction and fee implementation within GIS Unitization system.
• Management of all clients, portfolio, and Fund Manager Fees, including processing, attribution, and variance checks
• Perform detailed reporting on all fees through compiling fee schedules, instructing transfers of proceed to cooperate account and distribution of signed-off schedules to relevant internal stake holders
• Perform monthly fee sweeping process on GIS fee reinvestment portfolios
• Co-ordinate / assist with various strategic initiatives within Group Investment Service.
• Performs special projects and duties relating to Portfolio transitions
• Supporting and co-ordination of client/portfolio take-on and disinvestment activities through designing and implementation of take-on templates and management of all static data within the unitization system.
• Investigate and resolve investment operations cash and unit recon breaks queried by the recon teams and escalate impacted portfolios when required
• Provide support to GIS Banking process through designing and implementation of banking model
• Maintain detailed documentation of all processes within the Implementation team
• Continually review and update operational processes to reduce risk and improve efficiency.
• Maintain depository of all portfolio codes used in all unitization databases (Code Allocation Sheet)
• Maintain depository of all portfolio fees loaded in all unitization databases (Fee Master)
• Regularly perform system maintenance and rationalize all reporting groups and pricing groups
• Monitor and resolve any data integrity issues within all unitization systems
• Perform quarterly system access management reviews to determine accuracy of access granted relevant to all user’s current job responsibilities and supports proper segregation of duties within their division
• Collaborate and work with other teams to deliver required service levels.
• Ensure all assigned client queries are resolved within the stipulated turnaround times
• Perform incident analysis and incorporate findings into process improvement
• Maintain a broad and consistent knowledge of investment management landscape

Technical Pricing

• In depth investigation and analysis into Policy holder product pricing queries including, but not limited to: Derivation of prices in conjunction with relevant pricing inputs
• Perform ad hoc price analysis and/or portfolio build ups to prices that are reported to be incorrect by clients and/or internal stakeholders
• Write, test, and update pricing models where necessary
• Employ best practice methods and standards with respect to Policy holder product pricing verification
• Ensure that pricing related issues are communicated, and action plans put in place to correct them
• Perform incident analysis and incorporate findings into process improvement
• Ensure effective financial management, control, and corporate governance
• Take accountability for the management of business-related risks
• Share and transfer product, process, and systems knowledge to colleagues.

Competencies    

• Ability to work without supervision but also able to collaborate with team members and senior management
• Clear Communication
• Attention to detail
• Initiative
• Critical thinking
• Adaptability
• Resilience

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Role Purpose    

• Manage and motivate a team of Financial Advisors to deliver an excellent client experience and support the achievement of Metropolitan Channel sales targets.

Requirements    
Qualifications:

• Matric or equivalent NQF Level 4 qualification
• FAIS Representative Regulatory Exam Level 5 passed
• 120 credit FAIS recognised qualification

Experience

• 3-5 years’ working experience in the insurance industry environment
• A Minimum of 2 years managerial experience in overseeing the rendering of financial advice to fulfil the duties of a compliant key individual and be registered with the FSP
• Class of Business 3 and 7 (Preferable)

Skills and Knowledge:

• Relationsship building
• Networking
• Good communication
• Computer Literacy  
• Financial services industry (relevant legislation, product and process knowledge, Class of Business knowledge
• People Management

Other requirement

• Driver’s license and own vehicle

Duties & Responsibilities    
INTERNAL PROCESS

• Managing a team of Financial Advisors
• Develop plans to achieve sales targets in line with client centric practices.
• Manage the adherence to operational processes, policies, and legislative requirements.
• Develop action plans and initiatives to drive sales, motivate team and improve performance.
• Communicate and implement approved team targets within area of responsibility.
• Implement action plans to achieve sales targets and business goals.
• Effectively manage all day-to-day team activities and escalations.
• Collaborate with Quality Assurance and Performance Coaches to guide and coach team to increase productivity, compliance, and quality of calls.
• Regularly assess team members’ performance against targets and implement actions to increase performance.
• Assess service delivery based on engagements with business stakeholders and relevant analytics and implement plans for improvement.
• Maintain effective and efficient record keeping on the relevant system.
• Conduct regular engagement with team members to cascade information and team objectives.
• Cultivate and manage working relationships with a variety of stakeholders.
• Analyse, identify trends and report on team performance and productivity.
• Implement effective staffing and scheduling models for guaranteed coverage at the lowest possible costs.
• Implement measures to address non-performance within the team.
• Identify operational efficiencies and make recommendations for improvement.

CLIENT

• Drive client service delivery goal achievement in line with predefined standards to ensure that clients receive appropriate advice and after sales service.
• Manage client query processes and ensure that queries are tracked, accurately resolved, and used as a mechanism to improve client service and business processes.
• Provide regular reports on delivery of services.
• Provide authoritative, expertise and advice to clients and stakeholders.
• Make recommendations to improve client service and fair treatment of clients within area of responsibility.
• Participate and contribute to a culture which builds rewarding relationships, facilitates feedback and provide exceptional client service.

PEOPLE

• Create a positive work climate and culture to energise employees, give meaning to work, minimise work disruption and maximise employee productivity.
• Demonstrate exemplary leadership behaviour, through personal involvement, commitment, and dedication in support of organisational values.
• Select and recruit suitably qualified talent in line with Employment Equity principles and Momentum Metropolitan values.
• Drive a culture that guides and directs best practice, fostering an environment of continuous learning, improvement, and cohesiveness.
• Enable a learning and growth culture whereby information regarding successes, issues, trends, and ideas are actively shared between team members.
• Support effective workforce planning practices to ensure that staffing requirements are accurately forecasted.
• Identify employee growth and development needs and schedule interventions to enable ongoing development, training, and personal growth.
• Effectively manage performance within the team in order to ensure business objectives are achieved. Encourage innovation, change agility and collaboration within the team.

FINANCE

• Give input into the budget for area and implementation of financial regulations.
• Implement and provide feedback on the effectiveness of financial policy, practice and procedures preventing illegal, unethical or improper conduct.
• Implement risk management, governance, and compliance policies in own practice area, to identify and manage governance and risk exposure liability.
• Investigate reported wilful acts of non-compliance to organisation policy and practice and report on findings.

Competencies    

• Business Acumen
• Client/ Stakeholder Commitment
• Drive for Results
• Leads Change and Innovation
• Motivating and Inspiring Team
• Impact and Influence
• Collaboration
• Self-Awareness and Insight