Job Opportunities at Amazon

Depending On The Level, You Will Demonstrate Knowledge In The Following Disciplines At Varying Levels

Our team is growing and hiring software development engineers at all levels.

Software Development

• You recognize and adopt best practices in software development engineering: design, testing, version control, documentation, build, deployment, and operations.
• You write high quality, maintainable, and robust code
• You have a working knowledge of basic UI technologies, frameworks and concepts including HTML 5, REST, jQuery, AJAX, CSS3, SOA, Responsive design
• You can define APIs and integrate them into usable interfaces
• You understand how web applications work, perform and scale. You are comfortable with troubleshooting and problem analysis

Problem Solving

• You solve problems at their root, stepping back to understand the broader context.
• You develop pragmatic solutions. You build flexible/scalable systems without over-engineering and choose simple, straightforward solutions over more complex ones. Where existing solutions are known, you use them.
• You understand fundamental data structures and algorithms and know how, when and when not to use them.
• You anticipate and prevent future problems from occurring

Basic Qualifications

• The technical skills required for this role include strong object-oriented design and programming
• A deep understanding of Computer Science fundamentals is essential (know those data structures and algorithms)
• Experience working pragmatically under deadlines with operational software is highly desired
• You enjoy building things and are curious to find how things work
• You love solving the big and hard problems as well as make sure your service stays running

Preferred Qualifications

• Experience with AWS services and server-less technologies is a plus
• Honour's or MSc degree in Computer Science, Electronic Engineering, Statistics, Mathematics or other quantitative field is a plus
• Understanding or experience with web based technologies is a plus. These may include HTTP, HTML 5, REST, JavaScript, JSON, AJAX, Apache, and Tomcat

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Job Summary

DESCRIPTION

• Moderate all customer reviews and respond to email queries
• Meets or exceeds quality and productivity goals assigned by management
• Demonstrates clear and polite written and oral communication
• Maintains a positive and professional demeanor and portrays the company in a positive light
• Demonstrates appropriate sense of urgency for reviews moderation and email response and service levels
• Follows company policies and processes in order to process customer requests appropriately
• Demonstrates knowledge and use of departmental resources, policies and procedures.
• Uses customer service tools in order to provide an accurate response and an exceptional customer experience
• Escalates customer issues appropriately and correctly. Demonstrates timely, accurate and professional customer service
• Proactively communicates system and process issues, and customer feedback trends to management
• Exceeds customer expectations by going above and beyond all other duties as assigned.

Basic Qualifications

• Must be fluent in German (Speak,Read and write). A basic understanding of English will be required.
• Matric or equivalent
• 1+ year of relevant customer service experience
• Internet navigation and troubleshooting Skills
• Proficiency in Microsoft Outlook and MS Office applications
• Excellent communication skills (spoken and written)
• Flexibility in work schedule -(Shifts will possibly start and end outside of normal business hours)
• South African Citizen / Permanent Resident / Holder of legal right to work in South Africa