Current Opportunities at PPS

Job Advert Summary    

• As a Talent Specialist, this role will primarily manage, guide and support all talent management practices across the business. The role is in partnership with Human Resources Business Partners (HRBPs) and business leaders to deliver the full spectrum of Talent management practices as defined within PPS.
• The incumbent will be accountable for the full hiring, talent review and retention processes while working with the HRBPs.  Responsible for assessing talent needs across the business and recommending relevant strategies, processes, and systems to advance talent management within the organisation.

Minimum Requirements    
Education:

• Bachelor’s degree in business management, HR Commerce or industrial psychology.
• Organisational psychology/behaviour or similar will be an added advantage.
• Hons Degree preferred.
• Project Management qualification preferred.

Experience

• At least 5 years’ experience in Talent Acquisition, Candidate on-boarding and Talent management
• At least 2-3 years’ experience working in a recruitment agency.
• At least 2-3 years’ experience working with agencies and recruitment vendors.
• End to end experience in talent management including talent identification, talent reviews and talent pool management.
• Experience in managing Graduate Management and internship programs is preferred.
• Experience in managing Applicants Tracking Systems (e.g., Neptune, Cloud Recruit).
• Experience in utilizing Job Search Sites such as LinkedIn and PNet.
• Experience in proactively explore all channels and processes to build diverse pools of talent over and above the inhouse portals to identify and recruit talent (e.g., social media, career fairs, head hunting etc).

Technical Skills:

• HR generalist
• Employee selection procedures and techniques
• Benchmarking skills
• Talent scouting
• Broad talent management practices
• Knowledge of assessments

Knowledge and Skills:

• Advanced knowledge of labour laws especially Employment Act
• Knowledge of applicant tracking systems
• Have progressive experience in talent management
• A good understanding of the HR Policies, HR Services and procedures, and the HR governance framework

Competencies:

• Recruitment and talent sourcing approaches
• Negotiation
• Customer excellence – service delivery
• Digitally savvy
• Effective communication
• Stakeholder engagement
• Analytical and critical thinking

Duties and Responsibilities    

Talent Acquisition: 50%

• Contribute to the definition and design of innovative sourcing strategies that will enable the establishment of a diverse pool of talent to meet the evolving needs of the business.
• On a regular basis, proactively explore all channels and processes to build diverse pools of talent. Utilize agencies, and pipelines, e.g., graduates and learners, internal and external databases, and other data mining approaches to source candidates
• Implement creative direct to market talent capturing solutions for the Business, i.e., create and maintain a ‘potential candidate’ database, advertising on web-based job search sites, e.g., LinkedIn.
• Apply appropriate marketing approaches to attract talent for roles and Draft direct to market advertisements taking into consideration the recruitment criteria and the current business needs with regards to talent.
• Assess and shortlist candidates’ suitability for specific roles
• Manage post interview responses and feedback to candidate’s candidate management experience
• Manage the engagement between candidates, hiring managers, HR Business Partners (HRBP’s) from first point of contact until the on-boarding process through continuous feedback to business and candidates
• Provide advisory and support in psychometric assessments, and development resulting from actions plans.
• Oversight on on-boarding of new hires

Talent Projects (15%)

• Manage the end-to-end key talent projects such as the Internship and Graduate Talent programs aligned to the policy.
• End to End Management of agency and third-party suppliers.
• Lead the employer branding initiatives.

Reporting and Metrics: 15%

• Determine with the Head of Talent, what metrics are relevant and ensure that data is collected and captured to measure performance against metrics.
• Provide monthly Talent Analytics to enable evaluation of process and advice decision making.
• Manage and update Talent Scorecard and vacancy tracker for the business to enable monitoring of performance against sourcing plan.
• Support analysis of pertinent statistical data to identify trends and developments related to full spectrum of talent management and contribute to Group policies.

Talent Management 10%

• Support HR Business Partners with Talent reviews, Talent mapping and designing development interventions for top talent.
• Maintain and implement up-to-date talent practices, procedures, and guidelines pertaining to end-to-end talent management in PPS.
• Partner with Learning and HRBP’s to up skill people managers on end-to-end PPS talent management processes including hiring, Competency Based Interviews, Neptune system, process, tools and assessment methods, and exit processes.
• Maintain up-to-date top talent, critical skills, and succession data.
• Partner with Learning and HRBPs in the implementation of talent development and retention initiatives.

Talent Management Governance 10%

• Ensure that the application of the Talent Acquisition Policy, standards and process in the business.
• Review adverse risk assessments and provide recommendations to the Head of Leadership, Learning and Talent to approve or decline.
• Support and partner with the Head of ER & Risk to manage any emerging risks, controls and maintain acceptable levels.
• Educate hiring managers on the relevance and importance of risk assessments.

Closing Date    
2023/06/13

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Job Advert Summary    

• The successful candidate will be responsible for all the technical administration in the Underwriting department. This role would be ideal for someone with attention to detail, great with people, can multi-task, excellent communication skills and a team player. This will include working across all areas in Servicing and Administration with the ability to process in all facets of the department and resolve queries from start to end. They will be required to make decisions within their mandate and execute a higher quality of service combined with increased quantity as per the performance contract. 

Minimum Requirements    
Education: 

• A tertiary qualification (NQF 5 or above) with relevant business orientation.

Experience:

• 2+ years of experience in an administration environment.
• Experience in the policy administration environment would be beneficial.
• Call Centre experience would be beneficial to assist with telephonic enquiries.

Knowledge and Skills:

• A good business acumen. 
• Knowledge of Financial institutions (advantageous).
• Computer Literate (MS Office Package).
• Have excellent administration skills.
• Display attention to detail and analytical skills. 
• Have strong organisational skills.

Competencies:

• Ability to communicate clearly and effectively both verbally and in writing. 
• Demonstrate good telephone etiquette.
• Have good problem-solving abilities. 
• Be solution driven and take accountability and responsibility of own work. 
• Deadline and target driven particularly in a production environment.
• Be adaptable.
• Have an ability to work within a teamwork environment. 
• Have stress tolerance and resilience.

Duties and Responsibilities    
Key Responsibilities

• Generate Counteroffer Letters, manual and system generated letters.
• Responding to customer enquiries (calls/emails) and resolving customer complaints professionally.
• Drafting of Underwriting correspondence e.g. letters, emails correspondence with reassurers and requirement letters.
• Handle Non-Disclosure inquiries.
• Handle HIV correspondence and to liaise with the Medical Officer.
• Trace and upload lab results.
• Taking ownership of service level standards and ensure they are reached consistently, accurately executing policies and procedures related to service delivery in Operations and other areas.
• Identifying and escalating priority issues.
• Data capturing of customer information, with a reduced element of error with accuracy and attention to detail in processing work.

Maintain Product Expertise:

• In order to answer customer complaints and questions, an Underwriting Administrator must be an expert in the products offered by PPS. This requires one to take the initiative to master every feature and benefit of each product. Identify process and procedure improvements and make recommendations to streamline and simplify processes.

Closing Date    
2023/06/08

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Job Advert Summary    

• To provide support to the HR Executive on day to day deliverables and investigate, research business issues, strategic initiatives and developments. Assist with variety of administrative duties, planning tasks and executing projects.

Minimum Requirements    
Education: 

• Matric.
• Diploma/Degree in Business/ Administration would be an advantage.

Experience:

• 3 to 5 years’ experience as an executive personal assistant with sound business knowledge plus experience in liaising at a Senior Management level.
• 2 to 3-years project management experience.
• 4+ years’ experience managing stakeholder relations.
• Proven track record of implementing projects.

Knowledge and Skills:

• Must be highly organized and an effective communicator.
• Co-ordination skills and the ability to manage projects.
• Must be able to draft reports and make good written recommendations.
• High level of organizing and planning skills.
• High attention to detail.
• Advanced communication skills.
• Excellent business writing skills. 
• Managed Stakeholder Relationships.
• Proficiency across all Microsoft solutions, especially Word and PowerPoint.

Competencies:

• Problem solving.
• Innovation.
• Business Acumen.
• Relationship-building.
• Proactive thinking.
• Persuading and Influencing.
• Planning and organizing. 
• Business acumen. 

Duties and Responsibilities    
Administration: 

• Performs full administration function to the Executive for Group Human Resources (diary management, email management, organizing, planning, screening calls, distribution of reports, minutes, etc).
• Responsible for ensuring relevant matters are included on EXCO agendas.
• Represents the executive on certain ad-hoc projects, meetings and events as required.
• Prepare presentations with little input from the Executive.
• Contribution to meaningful departmental initiatives.
• Contribution to intellectual development in the department.
• Budget administration.

Reporting:

• Compiling of Executive reports such as EXCO, Board and key forums.
• Required to respond timeously and professionally to a variety of ad hoc projects, business issues, client requests and stakeholder requests that impact across the area of responsibilities.
• Co-ordinate resources to gather information and may prepare first draft of various reports.
• Check the accuracy of analysis and reporting, suggest corrective action.
• Analyse and interpret relevant report findings to translate the report data into understandable management information.

Communication:

• Be articulate and communicate in a logical way and structure information to meet the needs and understanding of intended audiences.
• Expresses opinions, information and key points of view clearly and assertively.
• Confident in conceptualising, building and presenting plans related presentations.
• Anticipates and responds appropriately to the needs, reactions and feedback of various audience.
• Communicating and escalating important issues within the business appropriately.

Stakeholder Management:

• Ensure high levels & quality of service are delivered and experienced by the internal & external stakeholders.
• Fulfilment of ad-hoc requests from Exec and management team through the provision of relevant solutions.
• Collaborates with key business stakeholders to ensure understanding of the relevant requirements.
• Maintain Service Level Agreements with internal and external stakeholders and manage expectations.
• Control activities and projects related to the Human Resources division.
• Collaborates with key business stakeholders to ensure understanding of the requirements of projects.
• Engage and partner closely with various stakeholders to advise, guide and enable agendas within a specific focus area.
• Collaborates with key stakeholders to optimise business performance.

Closing Date    
2023/06/09

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• This role will be responsible for assessment of the procedures and system functionality in PPS Life Operations for optimal alignment and efficiency. Manage the deviations that impact service delivery, document processes, test and streamline the procedures and system functionality to improve service delivery. Engaging IT and Business to build a User and Customer Experience that speaks to Business goals by applying LEAN and Agile principles.

Minimum Requirements    
Education: 

• A 3-year tertiary qualification (NQF6 or above) related field of Business Processes, Administration or Analysis    will be advantages.

Experience:

• 4+ years Technical Business Experience.
• 3+ working experience in a back-office environment is a clear advantage.
• 3-5 years’ experience within a financial services environment, preferably in the Insurance Industry advantage.

Knowledge and Skills:

• Comprehensive use of MS Office applications (Outlook, Visio, Word, Excel, Powerpoint, Projects).
• MS Access and SQL experience/skills.
• A good business acumen.
• Knowledge of Financial institutions (advantageous).

Competencies:

• Drive Personal and Team Accountability.
• Willing to share knowledge and give expert opinion, and discuss recommendations.
• Competent writing and communication skills, to present/ communicate/ report on consolidated information.
• Proactive problem solving in pressure situations.
• Problem solving.
• Proactive thinking.
• Results Driven.
• Attention to detail.

Duties and Responsibilities    
Key Responsibilities:

• Review and Document of existing ‘As-Is’ business processes and Participation in the design of ‘To-Be” business processes.
• Develop and Test using comprehensive UAT test packs, for unit and systems testing.
• Post Implementation Support and Effectiveness tracking of internal process administration including using indicators as Surveys, Quality control as well as delivery of user training for a specific process or system change.
• Compiling databases and analysing data.
• Drive projects to improve contact data and self- service functions.
• Analyse Business needs and draft and prioritise Business Requirements for IT systems and business processes.
• Processing work in Administration queues.

Other duties:

• To execute policies and procedures related to service delivery in Operations and between other areas.
• Development of user training material/awareness’s.
• Identify process and procedure improvements and make recommendations to streamline and simplify processes.
• Escalate systems failures to the appropriate support team for the team to stay productive.
• Agree duties with team members to achieve operational targets including prioritization and work schedules.

Stakeholder management:

• Provide support to the broader Life Operations teams.
• Establish, maintain, and build relationships with key stakeholders.

Maintain Product Expertise:

• To assess the procedures and system functionality, a Technical Specialist must be an expert in the products offered by PPS. This requires one to take the initiative to master every feature and benefit of each product.

Closing Date    
2023/06/09

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• In the role of a clinical Business Analyst, the day-to-day tasks will consist of collaborating with other teams to define requirements, iterate on design solutions, contribute expertise for various digital solutions, manage development, testing and implement solutions.

This role report directly to our Chief Information Officer.

Minimum Requirements    

• Grade 12
• A bachelor’s degree or equivalent qualification in business analysis.
• A minimum of 5 years of experience in business analysis or a related field.
• 5 Years’ experience in Medical Scheme administration or insurance
• Nursing or clinical qualification is a requirement.
• Exceptional analytical and conceptual thinking skills.
• The ability to influence stakeholders and work closely with them to determine acceptable solutions.
• Advanced technical skills.
• Excellent documentation skills.
• Fundamental analytical and conceptual thinking skills.
• Experience creating detailed reports and giving presentations.
• Competency in Microsoft applications including Word, Excel, and Outlook.
• A track record of following through on commitments.
• Excellent planning, organizational, and time management skills.
• Experience leading and developing top-performing teams.
• A history of leading and supporting successful projects.
• Candidate must be willing to travel to Botswana.
• South African passport

Duties and Responsibilities    

• Evaluating business processes, anticipating requirements, uncovering areas for improvement, and developing and implementing solutions.
• Leading ongoing reviews of business processes and developing optimization strategies.
• Staying up to date on the latest process and IT advancements to automate and modernize systems.
• Conducting meetings and presentations to share ideas and findings.
• Performing requirements analysis.
• Documenting and communicating the results of your efforts.
• Effectively communicating your insights and plans to cross-functional team members and management.
• Gathering critical information from meetings with various stakeholders and producing useful reports.
• Working closely with clients, technicians, and managerial staff.
• Providing leadership, training, coaching, and guidance to junior staff.
• Allocating resources and maintaining cost efficiency.
• Ensuring solutions meet business needs and requirements.
• Performing user acceptance testing.
• Managing projects, developing project plans, and monitoring performance.
• Updating, implementing, and maintaining procedures.
• Prioritizing initiatives based on business needs and requirements.
• Serving as a liaison between stakeholders and users.
• Managing competing resources and priorities.
• Monitoring deliverables and ensuring timely completion of projects.

Closing Date    
2023/06/09