BCX takes care of your technology needs so that you can take care of your business. The services and solutions we create get your business ready for the future. We have the insight, expertise and experience to handle digital requirements for the steepest skyscrapers and the smallest start-ups. We cater for a wide range of business transformation requirements...
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Core Description
- Provides technical oversight and operational accountability for the converged Microsoft Collaboration and Active Directory environments, guiding support teams to deliver secure, high-performing enterprise solutions.
- As the primary subject matter expert, architect scalable infrastructure, manage technical risk, and drive continuous innovation and go-to-market strategies across the portfolio.
Key Deliverables / Primary Functions
- Drive the implementation of the go-to-market strategy and technical roadmap for Microsoft Solutions (Collaboration & Identity), ensuring alignment with Wintel strategic drivers and future market forces.
- Oversee the architectural health and maintenance of both Microsoft Collaboration and Active Directory infrastructure. Ensure high levels of interoperability, quality, and standards as defined within complex Service Level Agreements (SLAs).
- Provide functional supervision and technical leadership to the support teams, by translating customer requirements into precise working instructions for delivery, ensuring best practices are adhered to, and acting as the final escalation point for critical technical issues.
- Design and manage advanced processes for Disaster Recovery (DR) and Business Continuity, by leading the technical recovery of systems during major outages or environmental disasters to minimize impact on customer service delivery.
- Lead the technical workstreams for multiple, large-scale, concurrent projects (migrations, integrations, upgrades) ensuring successful completion within scope, budget, and technical specifications.
- Proactively identify and mitigate strategic risks within the Centralised Support Environment, specifically focusing on Identity Management security and Collaboration governance.
- Collaborate with strategic partners and vendors (Microsoft) to leverage new technologies, by promoting a culture of technical excellence and innovation to enhance the division's market dominance.
Core Functional Skills & Capabilities
- Advanced Infrastructure Technology
- Risk Management & Security Governance
- Technology Consulting & Architecture
- ITIL Service Management
Core Behavioural Competencies
- Analysing
- Job Match
- Deciding & Initiating Action
- Leading & Supervising
- Delivering Results & Meeting Customer Expectations
Minimum Qualifications
- NQF 6: 3 year Degree/ Diploma/ National Diploma in Information Technology
- NQF 4: Grade 12 National Diploma
Additional Education -Preferred /Advantage
Experience
Minimum relevant experience that is required:
- Five (5) years working experience in Microsoft Solutions Collaboration and Active Directory Centres of Excellence.
Or
- Seven (7) years working experience in Microsoft Solutions Collaboration and Active Directory Centres of Excellence.
Certifications
- ITIL Foundation and Practitioners Certification
- Microsoft Certified Azure solutions Architect Expert
Professional Memberships in Relevant Industry
Level of Engagement & Span of Control
Special Requirements / Employment Condition
- Valid Drivers license
- Ability to work extended /long hours as and when required
- Prepared to Travel and Engage with clients direct.
Workplace / Physical Requirements
- Full-time Office Based position.
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Core Description
- Responsible for the management of the full sales cycle for defined vertical and Customer base. Accountable to achieve or exceed the full Revenue target. Responsible to ensure Data Quality and integrity on Sales force is kept at the agreed levels.
Key Deliverables / Primary Functions
- Develop, review, communicate and monitor an effective client strategy as per the MSA methodology
- Effectively manage the sales activities to meet agreed targets and corporate objectives within the agreed budgets
- Manage accounts by monitoring the level of client satisfaction at regular intervals or after each significant delivery of a product or service
- Drive a culture of accountability, manage by objective and build a high-performance team driven by customer satisfaction
- Design and execute on the account plan
Core Functional Skills & Knowledge
- Computer Literacy
- Professionalism
- Punctionality
- Telephone Etiquette
- Time & Priority Management
- Office Management
Core Behavioural Competencies
- Developing and implementing account plan or strategy
- People / Team Leadership
- Decision Making
- Meeting customer expectations
- Communication and Impact
- Job Match
Minimum Qualifications
- NQF 6: 3 year Degree/ Diploma/ National Diploma in IT/Engineering or Commerce
Additional Qualification preferred or advantage
Experience
- 5 years ICT sales experience OR Grade 12 with 7 years ICT sales experience.
Certifications
Professional Memberships in Relevant Industry
Level of Engagement & Span of Control
- Interact with similar levels, Senior Management and various stakeholders within BCX and External to BCX
Special Requirements/ Employment Condition
Workplace/Physical Requirements
- Non-Billable
- Hybrid Remote Worker
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Core Description
- Responsible to provide leadership and strategic direction of the respective portfolios in their respective verticals. Responsible for proactive hunting of new business and accounts in their respective vertical. Responsible for overseeing the account management team and ensuring the growth and retention of key client accounts
Key Deliverables / Primary Functions
- Formulate and implement a strategic plan that accounts for current and future market forces and movements. This must include milestones that drive the company to achieve its strategic objectives.
- Address complaints and resolve issues aiming to customer contentment and the preservation of the company’s brand and reputation.
- Establish and enhance relationships with strategic customers and partners, with the aim of creating market dominance. Ensure a customer and sales orientated mindset is implemented. Drive customer experience improvement.
- Drive a culture of accountability, management by objectives and build a high-performance team driven by customer satisfaction.
- Monitor and evaluate the performance of the sales accounts team, providing regular feedback, coaching, and performance reviews to drive continuous improvement and achieve sales targets.
- Lead and motivate a team of account managers or sales representatives to achieve sales targets and objectives.
- Effectively manage sales activities to meet agreed targets and corporate objectives, within the agreed budgets.
- Develop and manage the annual budget and forecasts within strategic guidelines, directing and coordinating activities to achieve revenue achievement and cost containment targets.
Core Functional Skills & Capabilities
- Account Management
- Business Development
- Relationship Building
- Customer and Business Needs Analysis
- Digital Literacy
Core Behavioural Competencies
- Job Match
- Relating and Networking
- Delivering Results & Meeting customer expectations
- Persuading and Influencing
- Presenting and Communicating information
- Achieving personal work goals & objectives
Minimum Qualifications
- NQF 6: 3 year Degree/ Diploma/ National Diploma in Commerce or Sales/Marketing
- OR NQF 6: 3 year Degree/ Diploma/ National Diploma in IT/Engineering
Additional Education -Preferred /Advantage
Experience
- 7 years’ experience in ICT sales or account management of which at least 2 years must be at Management level. Proven track record of managing large accounts and achieving sales targets.
OR
- 9 years’ experience in ICT sales or account management of which at least 2 years must be at Management level. Proven track record of managing large accounts and achieving sales targets.
Certifications
Professional Memberships in Relevant Industry
Level of Engagement & Span of Control
Special Requirements / Employment Condition
- Valid Drivers license
- Required to travel locally and/or internationally
Workplace / Physical Requirements
- Hybrid Remote Worker
- Revenue Generating
- Non-Billable
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Core Description
- Provide leadership and strategic direction for the Specialised Solutions capabilities within the BCX Solutions Business unit. Specialised Solutions offers industry specific offerings that BCX hold the IP (POS, Municipal ERP, Health Solutions, Fuel industry POS / Backoffice & forecourt offerings).
- This unit will focus on full end to end ERP and ERP Edge implementation and solutions. This includes spearheading strategies for the design, development and innovation of products and services sets to transform IT and realise the digital journey of our clients and realise the BCX business strategy.
Key Deliverables / Primary Functions
- Develop the divisional strategy, accounting for current and future market forces and movements and in alignment with the BCX ITS Cloud PaaS & SaaS strategy, overall value chain and business strategy.
- Provide thought leadership and demonstrate buy-in to the XaaS ways of work and organisational practices.
- Lead the creation of product sets and define the go-to-market strategy in support of Group strategic drivers.
- Accountable for the deployment and/or implementation of Specialised Solutions offerings once contracted by our customers.
- Accountable for the overall financial performance of the Specialised Solutions division, driving within each of the Enterprise Partners divisions, Revenue Growth, positive EBITDA and Cost Optimisation.
- Drive a culture of innovation within the Solutions division.
- Foster strong relationships with key clients.
- Identify and mitigate risks associated with the specific Specialised Solutions division's operation
- Foster a culture of collaboration, learning, and career growth.
Core Functional Skills & Capabilities
- Product Management
- Financial Management
- Solutions Design & Development
- Solutions Implementation
- Service Delivery Management
Core Behavioural Competencies
- Job Match
- Leading and supervising
- Delivering Results & Meeting customer expectations
- Formulating Strategies & Concepts
- Entrepreneurial & Commercial thinking
- Persuading and Influencing
Minimum Qualifications
- NQF 7: 3 year Bachelors Degree in Business or Information Technology
- OR NQF 4: Grade 12
Additional Education -Preferred /Advantage
- NQF 8: Honours Degree/ Post Graduate Diploma in Business or Information Technology
Experience
- 7 years’ experience in leading diverse teams within a large and highly complex organisation, of which 3 years must be at senior management level.
OR
- 9 years’ experience in leading diverse teams within a large and highly complex organisation, of which 3 years must be at senior management level.
- Experience should include leadership with full P&L accountability as well as evidence of shaping and driving business / functional strategy and leading change across business units / functions, specifically within IT Solutions focus area.
- Incumbent must have proven business acumen with experience in C-suite stakeholder engagement.
Certifications
Professional Memberships in Relevant Industry
Level of Engagement & Span of Control
- Span of Control: 4
- Level of Engagement: Interact with similar levels, Chiefs, CTO, CFO, CEO, COO and various stakeholders within and outside BCX
Special Requirements / Employment Condition
Workplace / Physical Requirements
- Hybrid Remote Worker
- Revenue Generating
- Non-Billable
Method of Application
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