Specialist: Microsoft Identity & Collaboration at BCX

Core Description

• Provides technical oversight and operational accountability for the converged Microsoft Collaboration and Active Directory environments, guiding support teams to deliver secure, high-performing enterprise solutions.
• As the primary subject matter expert, architect scalable infrastructure, manage technical risk, and drive continuous innovation and go-to-market strategies across the portfolio.

Key Deliverables / Primary Functions

• Drive the implementation of the go-to-market strategy and technical roadmap for Microsoft Solutions (Collaboration & Identity), ensuring alignment with Wintel strategic drivers and future market forces.
• Oversee the architectural health and maintenance of both Microsoft Collaboration and Active Directory infrastructure. Ensure high levels of interoperability, quality, and standards as defined within complex Service Level Agreements (SLAs).
• Provide functional supervision and technical leadership to the support teams, by translating customer requirements into precise working instructions for delivery, ensuring best practices are adhered to, and acting as the final escalation point for critical technical issues.
• Design and manage advanced processes for Disaster Recovery (DR) and Business Continuity, by leading the technical recovery of systems during major outages or environmental disasters to minimize impact on customer service delivery.
• Lead the technical workstreams for multiple, large-scale, concurrent projects (migrations, integrations, upgrades) ensuring successful completion within scope, budget, and technical specifications.
• Proactively identify and mitigate strategic risks within the Centralised Support Environment, specifically focusing on Identity Management security and Collaboration governance.
• Collaborate with strategic partners and vendors (Microsoft) to leverage new technologies, by promoting a culture of technical excellence and innovation to enhance the division's market dominance.

Core Functional Skills & Capabilities

• Advanced Infrastructure Technology
• Risk Management & Security Governance
• Technology Consulting & Architecture
• ITIL Service Management

Core Behavioural Competencies

• Analysing
• Job Match
• Deciding & Initiating Action
• Leading & Supervising
• Delivering Results & Meeting Customer Expectations

Minimum Qualifications

• NQF 6: 3 year Degree/ Diploma/ National Diploma in Information Technology
• NQF 4: Grade 12 National Diploma

Additional Education -Preferred /Advantage

Experience

Minimum relevant experience that is required:

• Five (5) years working experience in Microsoft Solutions Collaboration and Active Directory Centres of Excellence.

Or

• Seven (7) years working experience in Microsoft Solutions Collaboration and Active Directory Centres of Excellence.

Certifications

• ITIL Foundation and Practitioners Certification
• Microsoft Certified Azure solutions Architect Expert

Professional Memberships in Relevant Industry

Level of Engagement & Span of Control

Special Requirements / Employment Condition

• Valid Drivers license
• Ability to work extended /long hours as and when required
• Prepared to Travel and Engage with clients direct.

Workplace / Physical Requirements

• Full-time Office Based position.