Top Jobs at Brights Hardware

Purpose: 

• The purpose of this job is to assure that goods are delivered accurately and punctually in good condition as expected by the customer.  This will include dealing with customers, staff from all branches, monitoring the loading and offloading of transfers and making sure that the delivery vehicle is in good condition by doing daily check-up of the vehicle and providing good customer service. 
• This will result in customer satisfaction and generate sales promoting the business and creating sustainable growth and profit margins.

KEY RESPONSIBILITIES:

• Provide good customer service
• Completing of daily trip sheets (opening/closing km, departure/arrival times)
• Completing a daily pre-trip inspection of your vehicle to ensure basic roadworthy standards. (indicating on trip sheet)
• Reporting any defect on your vehicle to your Supervisor (completing of vehicle repair report)
• Ensure that the truck assistants are with the truck at all times.
• Plan and ensure with the most efficient route to your customer
• Ensure all out going stock have the relevant documentation before being loaded.
• Ensure all transferred documents are recorded in your logbook.
• Ensure the transfer logbook is signed by the branch who receives the stock.
• Ensure all stock are delivered in excellent condition
• Hand in weekly evaluation reports to your Supervisor.
• Reporting any delay at branches to your Supervisor.
• Report to your Supervisor at the end of the day
• Participate in perpetual stock takes.
• Perform any work-related tasks delegated by superior

REQUIREMENTS:

• Matric or Equivalent
• Candidates with no Matric that have a valid license and have 3 years driving experience will be considered for the position
• 1 year driving experience
• Code 8 Drivers Licence (higher code would be advantage)
• PDP (Public Driving Permit: Goods and Passengers)
• Ability to handle pressure
• Monitoring skills
• Ability to deliver excellent customer service
• Ability to read & communicate on high level
• Must be able to understand the loading of vehicles
• Planning, time management & organizing skills

Closing Date 18 March 2026

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Purpose: 

• The purpose of this job is to manage the day-to-day maintenance of stock levels within the inventory parameters on the stock system and monitor the merchandising and housekeeping standards of stock on shelves in such a way that stock discrepancies are reduced in order to minimize losses. 
• This includes managing the flow of stock from the receiving department in the respective departments in the store, ensuring that products are unpacked correctly and making sure that accurate stock records are maintained at all times. 
• In addition, this includes ensuring that stocks correspond with stock on hand that’s recorded on the stock system used and investigating issues that arise in such a manner it ensures the continuous availability of stock.

KEY RESPONSIBILITIES:

• Control daily weekly and monthly stocktakes/cycle counts in various departments according to a schedule
• Investigate stock discrepancies in various departments as well as liaise with the stock controllers across the relevant branches to check stock on hands against computer stock
• Maintain stock levels including monitoring of transfer to be actioned timeously
• Liaise with management on a daily basis where there are stock discrepancies request management to adjust stock accordingly
• Investigate outstanding invoices and orders before forwarding adjustments to management alleviating errors and checking of credit slips as per managements request or using initiative with regards to credit slips when stock discrepancies are identified
• Maintain harmonious working relationships with internal stakeholders who supply and transfer stock by consistently delivering internal customer service satisfaction in terms of the company’s customer service standards
• Comply with Health & Safety standards
• Participate in perpetual stock takes
• Ensure housekeeping of work area
• Delegate work related stock tasks to Junior personnel
• Perform any work-related tasks as delegated by superior

REQUIREMENTS:

• Matric or 3x Completed Intercept courses equating to a total of 120 credits
• Candidates with no Matric but have 5 - 7 years Stock Management
• 5 Years minimum experience in a similar role
• Brights Induction (Service Excellence)
• Brights Leadership
• Internal stock system knowledge
• Ability to handle pressure
• Ability to communicate effectively (verbal &written) at all levels
• Policy and procedure driven
• Microsoft office (Internet, E-mails, Word & Excel)
• Good numerical skills
• Planning, time management & organising skills

Closing Date 17 March 2026

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Purpose: 

• To effectively assist customers in a professional and competent manner with technical support and assistance in choosing a product that is best suited for their specific needs - and with the aim of achieving customer satisfaction generating sales and promote sustainable business growth.

KEY RESPONSIBILITIES:

• Attend to customers in a professional, competent, and helpful manner.
• Generate new business opportunities and maintain existing customer relationships to ensure overall customer satisfaction.
• Advises and assists customers regarding technical aspects merchandise.
• Assist with the ongoing management of stock by way of product inventories and participating in stock takes, including perpetual stock takes.
• Control and maintain acceptable stock levels and liaising with relevant departments regarding replenishment of stock when necessary.
• Advise the customer on products: price, specification, delivery, warranties, and any other information pertinent to the, use and care of the product.
• Advise customers on alternatives within the range of the product to further ensure customer needs are satisfied.
• Maintain and demonstrate up to date knowledge of the company’s product ranges and any additions/ changes to it.
• Attend to admin tasks including, but not limited to maintenance and updating of customer book, special orders file, submitting invoices and other relevant paperwork.
• Ensure merchandising is done according to the company’s merchandising standards and that the products are priced correctly.
• Maintain good housekeeping of work area.

REQUIREMENTS:

• Matric or 3x Completed Intercept courses equating to total of 120 credits.
• Candidates with no Matric will only be considered for this position if they have 7 years’ experience in Technical Sales in specific trade
• 7 Years Sales experience
• 3 Years in retail/hardware giving technical advice to customers
• Brights Induction (Service excellence)
• 7 intermediate technical supplier competency certificates
• Intermediate level merchandising standards / In-house return per square meter standards
• Demonstrate Standard Operating Procedure knowledge unattended at 100% accuracy
• External Sales technique course
• Demonstrate above average sales technique
• Asserts problem solving ability
• Advanced technical product knowledge (achieve 100% in assessment)
• Ability to communicate effectively (verbal & written)

Closing Date 17 March 2026

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Purpose: 

• The purpose of this job is, to manage the day-to-day maintenance of stock levels within the inventory parameters on the stock system and monitor merchandising and housekeeping standards of stock on shelves in such a way that stock discrepancies are reduced in order to minimize losses.
• In addition this includes ensuring that stock corresponds with stock on hand that’s recorded on the stock system used and investigate issues that arise in such a manner it ensure the continuous availability of stock

KEY RESPONSIBILITIES:

• Investigate stock transfers errors in various departments as well as liaise with the stock controllers across the relevant branches to check stock on hands against computer stock.
• Liaise with the stock controller on a daily basis where there are stock discrepancies in the departments after investigations was done and have the stock adjusted accordingly.
• Assist the stock controller with the checking of credits and faulty good returned from the various branches.
• Ensure spot checks are done on department stock takes done by the various departments in the Distribution Centre.
• Comply with Health and Safety standards
• Participate in perpetual stock takes.
• Ensure housekeeping of work area.
• Perform any work-related tasks as delegated by superior.

REQUIREMENTS:

• Matric or 3x Completed Intercept courses equating to total of 120 credits
• Candidates with no Matric but have a NQF 4 stock management course at minimum 54 credits will be considered
• 3 years in stock related function
• 2 years experience in the industry
• Brights Induction (service excellence)
• In-house entry level merchandising standards
• Demonstrate 95% accuracy in stock counts
• Ability to handle pressure
• Ability to communicate effectively (verbal & written)
• Completed merchandising training
• Planning, time management & organising skills
• Policy and procedure driven
• Accuracy, discipline and motivation

Closing Date 17 March 2026

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Purpose:

• The purpose of this job is to drive sales growth and profitability in an assigned territory by selling products and services, sourcing new customers, and building strong relationships.
• This role aims to achieve customer satisfaction, sustainable business growth, and profit margins through effective sales strategies and excellent customer service.

KEY RESPONSIBILITIES:

• Lead and manage a team of staff, overseeing recruitment, performance management and disciplinary procedures
• Address staffing issues, including conducting interviews, performance appraisals, and taking disciplinary action as required
• Ensure timely and professional resolution of customer complaints and comments
• Maintain awareness of market trends and competitor activity within the retail industry
• Plan and allocate staff schedules and duties
• Monitor staff attendance and authorise leave
• Uphold health, safety, and customer service standards
• Handle escalated customer complaints and issues
• Authorise price changes and staff purchases
• Oversee investigations into stock discrepancies and irregularities
• Attend and participate in management meetings and disciplinary enquiries
• Promote and uphold company values and brand
• Prepare and submit the relevant reports to senior management, including SWOT analysis
• Perform additional tasks as assigned by superiors

REQUIREMENTS:

• Matric or equivalent
• Business Management qualification or studying towards one
• 5 years managerial experience
• 10 years Hardware Retail experience
• Valid Drivers License
• Ability to Initiate and Chair Disciplinary Inquiry
• Chairing disciplinary enquiry would be an advantage
• Training/Experience with Talent Acquisition
• Ability to communicate clearly & effectively (verbal & written) at all levels
• Planning, time management & organising skills
• Monitoring and evaluations skills
• Problem solving & strong decision-making skills
• Ability to understand relevant legislation
• Good customer service, interpersonal and organizational skills
• Excellent team leader with lots of self-motivation
• Computer literate and proficient in Microsoft Office (Internet, E-mails, Word & Excel)

Closing Date 17 March 2026

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Purpose: 

• The purpose of this job is to ensure that stock is readily available and of good quality for customer purchase, resulting in effective and efficient operation of the organization in order to generate sales and increase growth and profit margins.

KEY RESPONSIBILITIES:

• Ensure that stock is readily available for customers to purchase.
• Check the accuracy and completeness of stock received on delivery notes or invoices from suppliers against purchase orders as well as incoming transfers received from other branches as per stated SOP
• Regular stock counts to be done against stock received as per invoices, delivery notes or incoming transfers
• Check barcodes daily when receiving stock and report irregularities
• Daily floor walks to be done in the mornings per department and regularly communicate with merchandisers to replenish shelves/stock. Immediately report gaps to Stock-Coordinator who will address matter with relevant stakeholders to improve performance
• Assist in marking and packing in the storeroom. Check if stock is sorted, marked & packed according to Department or supplier for easy tracking purposes to improve performance
• Participate in perpetual stock takes
• Perform any work related task as delegated by superior
• Ensure that all invoices to reach Admin department timeously
• Ensure that all incoming transfers are logged & distributed
• Logging of discrepancies in shorts & over books daily
• Filing of all transfers/paperwork
• Comply with Health & Safety standards
• Ensure housekeeping of work area

REQUIREMENTS:

• Matric or Equivalent
• Candidates with no Matric but have NQF 3 Stock Management course at minimum 54 credits will be considered for the position
• 2 years’ experience in the industry
• 2 years’ experience in stock related function
• 2 Years minimum experience in a similar role
• Ability to communicate effectively (verbal & written) at all levels
• Ability to handle pressure
• Computer skills – Microsoft office (Internet, E-mails, Word & Excel)
• Time management skills
• Numerically skilled

Closing Date 17 March 2026

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Purpose: 

• The purpose of this job is to deliver exceptional customer service in such a manner that external & internal customers are satisfied; including all customers, delivery and transfer drivers. 
• This is accomplished by friendly service and accurate loading of all customers’ products purchased ensuring that the Yard runs efficiently by loading with the Forklift or Front-End Loader so that no losses of neither stock nor dissatisfied customers occur in order to have customers return to the store increasing sales and profit margins

KEY RESPONSIBILITIES:

• Loading customer vehicles, delivery trucks and transfer trucks promptly
• Ensuring that stock is properly stacked and counted
• Up keeping of tidiness and cleaning of area by sweeping and ensuring good housekeeping
• Assisting customers with excellent customer service and knowledge of goods
• Maintaining the operational vehicles in good condition
• Ensure operational procedures for operators are followed
• Reporting any problems and maintaining the record book
• Participate in perpetual stock takes
• Ensure housekeeping of work area
• Perform any work related tasks as delegated by superior

REQUIREMENTS:

• Matric or Equivalent
• Candidates with no matric but have an operator licence and have 1 year experience will be considered
• 1 year experience as an operator
• Valid Operator Licence
• Ability to deliver excellent customer service
• Ability to numerically count stock
• Able to work independently and as a team player
• Ability to communicate effectively (verbal)
• Ability to give excellent customer service and handle pressure
• Ability to operate machines safely and competently
• Building material product knowledge

Closing Date 17 March 2026

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Purpose:

• To assist customers by helping them choose a product that is best suitable for whatever need the customer has, in such a manner that the assistance of the Sales
• Assistant is appreciated by the customer when he/she purchases any product. This will include the ability to provide good customer service in such a manner that customer satisfaction is achieved, resulting in generating sales and promoting the business therefore creating sustainable growth in margins and profits.

KEY RESPONSIBILITIES:

• Attend to customers in a professional and helpful manner
• Generate more sales, ensure customer satisfaction by providing excellent customer service
• Control stock levels and doing regular stock counts
• Advise customers with regards to products, which product would be best in order to solve the customers’ problem
• Place stock orders with buyers if necessary
• Attend to relevant admin tasks including up keep of customer book, special orders file and forwarding of invoices as well as other relevant tasks
• Ensure merchandising is done properly and that the products are priced correctly
• Participate in perpetual stock takes
• Ensure good housekeeping of work area
• Perform any work related tasks as delegated by superior

REQUIREMENTS:

• Matric or x3 Completed Intercept courses equating to total of 120 credits
• 2 Years minimum experience in a Hardware environment
• Basic product exposure (must have spent at least 2 years with Plumbing products)
• Brights Induction (Service excellence)
• In-house entry level merchandising standards
• In house basic sales technique
• 2 x Department Product Knowledge Certificate
• Natural Sales flair
• Ability to communicate effectively (verbal & written)

Closing Date 17 March 2026

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Purpose:

• The purpose of this job is to deliver exceptional customer service in such a manner that external and internal customers are satisfied including delivery and transfer drivers.  
• This is accomplished by offering friendly customer service, ensuring clean and tidy environment and accurate loading of all customers’ products purchased ensuring that the Yard runs efficiently so that no losses of neither stock nor dissatisfied customers occur in order to have customers return to the store increasing sales and profit margins.

KEY RESPONSIBILITIES:

• Loading customers vehicles, delivery trucks and transfer trucks promptly and accurately
• Ensuring that stock is properly stacked and counted
• Assist with pulling of stock for transfers
• Reporting stock shortages
• Reporting stock breakages
• Up keeping of tidiness and cleaning of area by sweeping and upholding good housekeeping
• Assisting customers with excellent customer service and product knowledge
• Bagging of stone/ sand
• Participating in perpetual stocktakes
• Ensuring housekeeping of work area
• Performing any work related tasks as delegated by your superior

REQUIREMENTS:

• Matric or x3 Completed Intercept courses equating to total of 120 credits
• 1 Year minimum experience in a similar role
• Brights Induction (service excellence)
• Ability to deliver excellent customer service
• Ability to numerically count stock
• Able to work independently and as a team player
• Be disciplined and motivated
• Ability to handle pressure
• Ability to communicate effectively (verbal)
• Physical fitness and stamina 

Closing Date 18 March 2026

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Purpose: 

• The purpose of this job is to ensure the smooth running of the department, through weekly evaluations and reporting it to the Department Manager.  This is to ensure that sales targets are met and that housekeeping standards are maintained, in addition providing excellent customer service ensuring customer satisfaction.  This will include overseeing all staff and the productivity of the department resulting in promoting the business therefore creating sustainable growth and profit margins

KEY RESPONSIBILITIES:

• Ensure smooth running of the department
• Make sure that standard operating procedures in department are adhered to
• Assign staff to specific areas and duties and monitor staff uniforms
• Facilitate departmental sales meetings
• Conduct regular inspections with regards to the departments housekeeping, isles, merchandising and uniforms
• Ensure price updates are done timeously
• Monitor returns of faulty / damaged stock and breakages, keep CFC book up to date by monitoring reversals, follow up on repairs and quotations
• Submission of weekly and monthly reports to superior
• Plan and prepare work schedules, daily registers and time and attendance of staff, including leave queries, manage overtime
• Conduct Performance reviews and evaluations in order to nominate staff for awards and promotions
• Train all new and old staff members (product knowledge and procedures)
• Allocate and monitor floor areas for various functions (i.e. incoming stock, transfers, checking area and returns)
• Implement company returns policy, i.e. returned stock should be allocated to an area with CFC note attached
• Ensure tasks are delegated, pressure is applied to subordinates for meeting deadlines in a motivating manner by setting weekly targets
• Enforce disciplinary code of company and apply discipline
• Participate in perpetual stock takes
• Ensure housekeeping of work area
• Perform any work related tasks as delegated by superior

REQUIREMENTS:

• Matric or equivalent
• Higher Certificate or Diploma (advantage)
• Brights Leadership Training completed
• Brights Induction (Service Excellence)
• 2 Years minimum experience in a similar role
• 3 Years’ experience in the hardware environment
• Must have previous experience in department
• Ability to issues disciplinary action & Initiate in a Disciplinary Enquiry
• Intermediate level merchandising certificate
• Inhouse return p/m2 standard
• Chairing disciplinary enquiry would be an advantage
• Dispute management & Prevention training
• Product and Stock Management knowledge
• Internal procedural knowledge
• Ability to meet deadlines under pressure
• Ability to act professional and maintain confidentiality
• Ability to communicate effectively (verbal & written)
• Planning, time management & organising skills
• Monitoring & evaluation skills
• Microsoft office (Internet, E-mails, Word & Excel)

Closing Date 18 March 2026

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Job Description

• The purpose of this job is to effectively ensure exceptional customer service and experience across all the touchpoints of the Brights customer’s journey.
• The Customer Experience Administrator will offer support to customers who have questions, concerns, problems or who want purchase any of our products and services.
• The incumbent must be highly organised service driven Brights brand custodian who always passionate about making our customer experience positive and meaningful.
• To be successful is this role, you must be good a conversational communicator, an active listener who is able to identify the needs of customers and resolve problems.

KEY RESPONSIBILITIES:

• Ensure that customers are always satisfied via Omni – Channel system, telephonic assistance.
• Ensure customer enquiries, compliments & complaints are professionally and efficiently dealt with timeously.
• Ensure efficient compliments of all customer service and eCommerce related administration duties.
• Assist with request quotes, sales, retentions.
• Accurately update & maintain customer profiles & preference on PUTTY (As well as any other internal systems)
• Assist with the recording of information for monthly performance reporting purposes.
• Liaise with cross – functional teams for support related to any customer experience journey matters that need resolution.
• Contribute to achievement of customer excellence targets.
• Assist with handling eCommerce and Omni – Channel related customer enquiries.
• Strive to become a Brights brand & product expert.
• Provide frequent feedback on innovative and creative ways to exceed performance targets, drive revenue & improve the retail customer experience.
• Contribute to efficiency of completing departmental tasks timeously & accurately.
• Provide administrative support to your team manager & departmental team.

REQUIREMENTS:

• Matric or x3 Completed Intercept courses equating to total of 120 credits
• Brights Induction (service excellence)
• 1-year minimum experience in a similar role (social media – Omnichannel Experience highly preferred)
• Ability to handle pressure
• Problem solving skills
• Ability to communicate effectively (verbal & written) at all levels, proficient in English (Great speaking voice)
• Planning, time management & organizing skills
• Excellent professional work standards, including grammar and oral proficiency
• Computer & Typing (minimum of 35 wpm) skills
• Decision making skills
• Willing to take on responsibility
• Attention to detail and high level of accuracy
• Professional and neat
• Available to work retail hours

Closing Date 18 March 2026