Clicks Group is a retail-led healthcare group which has been listed on the JSE Limited since 1996. Through market-leading retail brands Clicks, GNC, The Body Shop and Claire's, the group has over 840 stores across southern Africa. Clicks Group is a leader in the healthcare market where Clicks has the largest retail pharmacy chain with over 620 in-store pharm...
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Introduction
- To deliver service excellence through efficient customer service, point of sale (POS) operational activities and merchandising in store that leads to a positive customer experience.
Job description
Job Objectives:
- To efficiently execute all operational activities at the point of sale in a timely and efficient manner.
- To maintain high levels of accuracy when scanning merchandise and collecting payment for goods purchased, including actioning clubcard rewards.
- To ensure the safe handling of cash at all times.
- To proactively promote the Clicks' clubcard and to enroll new clubcard members in order to achieve the clubcard participation targets.
- To make customers aware of promotions in order to positively affect sales and to ensure customers "feel good and pay less".
- To deliver superior customer service by acting as a brand ambassador, being visible and offering a friendly and professional service.
- To efficiently execute and maintain all merchandising and general housekeeping duties according to store and visual merchandise standards.
- To support the Group’s vision to be the customer’s first choice health and beauty retailer by living and driving the company values.
- To maintain updated knowledge on products, ranges, promotions and events in order to provide the correct information to customers at all times.
Knowledge:
- Basic maths calculations
- Retail/FMCG background and understanding of merchandising and promotions principles
- Understanding of stock management procedures
- Knowledge of customer service excellence
Skills:
- Planning and organising skills
- Problem-solving skills
- Strong customer orientation
- Good communication skills
- Computer literacy
- Numeracy skills
Competencies:
Essential:
- Relating and networking
- Following instructions and procedures
- Delivering Results and Meeting Customer Expectations
Desirable:
- Working with people
- Persuading and Influencing
- Planning and Organising
- Coping with Pressures and Setbacks
Minimum requirements
Experience:
- Desirable: experience in a customer facing role within a retail/FMCG store operations environment
Education:
- Essential: Grade 12
- Desirable: Maths 50% and English 50% at Grade 12 level
Apply by: 16 March 2026
go to method of application »
Introduction
- The main purpose of the job is to offer exceptional customer service by providing detailed product knowledge and maximising sales through effective cross and up selling.
Job description
- To drive sales of the store through cross and up selling.
- To reduce loss and shrinkage in store by adhering to Store Operating Procedure.
- To create an appealing shopping environment for customers.
- To maximise sales by taking ownership of the execution of all promotional events and daily requirements in store.
- To increase profitability and brand loyalty with customers.
- To ensure continuity of excellent customer service.
Minimum requirements
Essential Competencies:
- Communication skills.
- Customer service skills.
- Listening and interpersonal skills.
- Problem solving ability.
Qualifications and Experience:
- Matric/Grade 12 (essential).
- Experience in cosmetics.
- Retail in sales or service environment (desirable).
Skills, Abilities and Job Related Knowledge:
- Good understanding of retail principles.
- Be able to interact with customers effectively.
- Ability to apply selling skills.
- Computer literate.
- Good understanding of stock management principles.
Apply by: 16 March 2026
go to method of application »
Introduction
- To deliver service excellence through efficient customer service, point of sale (POS) operational activities and merchandising in store that leads to a positive customer experience.
Job description
Job Objectives:
- To efficiently execute all operational activities at the point of sale in a timely and efficient manner.
- To maintain high levels of accuracy when scanning merchandise and collecting payment for goods purchased, including actioning clubcard rewards.
- To ensure the safe handling of cash at all times.
- To proactively promote the Clicks' clubcard and to enroll new clubcard members in order to achieve the clubcard participation targets.
- To make customers aware of promotions in order to positively affect sales and to ensure customers "feel good and pay less".
- To deliver superior customer service by acting as a brand ambassador, being visible and offering a friendly and professional service.
- To efficiently execute and maintain all merchandising and general housekeeping duties according to store and visual merchandise standards.
- To support the Group’s vision to be the customer’s first choice health and beauty retailer by living and driving the company values.
- To maintain updated knowledge on products, ranges, promotions and events in order to provide the correct information to customers at all times.
Knowledge:
- Basic maths calculations
- Retail/FMCG background and understanding of merchandising and promotions principles
- Understanding of stock management procedures
- Knowledge of customer service excellence
Skills:
- Planning and organising skills
- Problem-solving skills
- Strong customer orientation
- Good communication skills
- Computer literacy
- Numeracy skills
Competencies:
Essential:
- Relating and networking
- Following instructions and procedures
- Delivering Results and Meeting Customer Expectations
Desirable:
- Working with people
- Persuading and Influencing
- Planning and Organising
- Coping with Pressures and Setbacks
Minimum requirements
Experience:
- Desirable: experience in a customer facing role within a retail/FMCG store operations environment
Education:
- Essential: Grade 12
- Desirable: Maths 50% and English 50% at Grade 12 level
Apply by: 16 March 2026
go to method of application »
Introduction
- To deliver service excellence through efficient customer service, point of sale (POS) operational activities and merchandising in store that leads to a positive customer experience.
Job description
Job Objectives:
- To efficiently execute all operational activities at the point of sale in a timely and efficient manner.
- To maintain high levels of accuracy when scanning merchandise and collecting payment for goods purchased, including actioning clubcard rewards.
- To ensure the safe handling of cash at all times.
- To proactively promote the Clicks' clubcard and to enroll new clubcard members in order to achieve the clubcard participation targets.
- To make customers aware of promotions in order to positively affect sales and to ensure customers "feel good and pay less".
- To deliver superior customer service by acting as a brand ambassador, being visible and offering a friendly and professional service.
- To efficiently execute and maintain all merchandising and general housekeeping duties according to store and visual merchandise standards.
- To support the Group’s vision to be the customer’s first choice health and beauty retailer by living and driving the company values.
- To maintain updated knowledge on products, ranges, promotions and events in order to provide the correct information to customers at all times.
Knowledge:
- Basic maths calculations
- Retail/FMCG background and understanding of merchandising and promotions principles
- Understanding of stock management procedures
- Knowledge of customer service excellence
Skills:
- Planning and organising skills
- Problem-solving skills
- Strong customer orientation
- Good communication skills
- Computer literacy
- Numeracy skills
Competencies:
Essential:
- Relating and networking
- Following instructions and procedures
- Delivering Results and Meeting Customer Expectations
Desirable:
- Working with people
- Persuading and Influencing
- Planning and Organising
- Coping with Pressures and Setbacks
Minimum requirements
Experience:
- Desirable: experience in a customer facing role within a retail/FMCG store operations environment
Education:
- Essential: Grade 12
- Desirable: Maths 50% and English 50% at Grade 12 level
Apply by: 16 March 2026
go to method of application »
Introduction
- To deliver service excellence through efficient customer service, point of sale (POS) operational activities and merchandising in store that leads to a positive customer experience.
Job description
Job Objectives:
- To efficiently execute all operational activities at the point of sale in a timely and efficient manner.
- To maintain high levels of accuracy when scanning merchandise and collecting payment for goods purchased, including actioning clubcard rewards.
- To ensure the safe handling of cash at all times.
- To proactively promote the Clicks' clubcard and to enroll new clubcard members in order to achieve the clubcard participation targets.
- To make customers aware of promotions in order to positively affect sales and to ensure customers "feel good and pay less".
- To deliver superior customer service by acting as a brand ambassador, being visible and offering a friendly and professional service.
- To efficiently execute and maintain all merchandising and general housekeeping duties according to store and visual merchandise standards.
- To support the Group’s vision to be the customer’s first choice health and beauty retailer by living and driving the company values.
- To maintain updated knowledge on products, ranges, promotions and events in order to provide the correct information to customers at all times.
Knowledge:
- Basic maths calculations
- Retail/FMCG background and understanding of merchandising and promotions principles
- Understanding of stock management procedures
- Knowledge of customer service excellence
Skills:
- Planning and organising skills
- Problem-solving skills
- Strong customer orientation
- Good communication skills
- Computer literacy
- Numeracy skills
Competencies:
Essential:
- Relating and networking
- Following instructions and procedures
- Delivering Results and Meeting Customer Expectations
Desirable:
- Working with people
- Persuading and Influencing
- Planning and Organising
- Coping with Pressures and Setbacks
Minimum requirements
Experience:
- Desirable: experience in a customer facing role within a retail/FMCG store operations environment
Education:
- Essential: Grade 12
- Desirable: Maths 50% and English 50% at Grade 12 level
Apply by: 16 March 2026
go to method of application »
Introduction
- The main purpose of the job is to offer exceptional customer service by providing detailed product knowledge and maximising sales through effective cross and up selling.
Job description
- To drive sales of the store through cross and up selling.
- To reduce loss and shrinkage in store by adhering to Store Operating Procedure.
- To create an appealing shopping environment for customers.
- To maximise sales by taking ownership of the execution of all promotional events and daily requirements in store.
- To increase profitability and brand loyalty with customers.
- To ensure continuity of excellent customer service.
Minimum requirements
Essential Competencies:
- Communication skills.
- Customer service skills.
- Listening and interpersonal skills.
- Problem solving ability.
Qualifications and Experience:
- Matric/Grade 12 (essential).
- Experience in cosmetics.
- Retail in sales or service environment (desirable).
Skills, Abilities and Job Related Knowledge:
- Good understanding of retail principles.
- Be able to interact with customers effectively.
- Ability to apply selling skills.
- Computer literate.
- Good understanding of stock management principles.
Apply by: 16 March 2026
go to method of application »
Introduction
- To deliver service excellence through efficient customer service, point of sale (POS) operational activities and merchandising in store that leads to a positive customer experience.
Job description
Job Objectives:
- To efficiently execute all operational activities at the point of sale in a timely and efficient manner.
- To maintain high levels of accuracy when scanning merchandise and collecting payment for goods purchased, including actioning clubcard rewards.
- To ensure the safe handling of cash at all times.
- To proactively promote the Clicks' clubcard and to enroll new clubcard members in order to achieve the clubcard participation targets.
- To make customers aware of promotions in order to positively affect sales and to ensure customers "feel good and pay less".
- To deliver superior customer service by acting as a brand ambassador, being visible and offering a friendly and professional service.
- To efficiently execute and maintain all merchandising and general housekeeping duties according to store and visual merchandise standards.
- To support the Group’s vision to be the customer’s first choice health and beauty retailer by living and driving the company values.
- To maintain updated knowledge on products, ranges, promotions and events in order to provide the correct information to customers at all times.
Knowledge:
- Basic maths calculations
- Retail/FMCG background and understanding of merchandising and promotions principles
- Understanding of stock management procedures
- Knowledge of customer service excellence
Skills:
- Planning and organising skills
- Problem-solving skills
- Strong customer orientation
- Good communication skills
- Computer literacy
- Numeracy skills
Competencies:
Essential:
- Relating and networking
- Following instructions and procedures
- Delivering Results and Meeting Customer Expectations
Desirable:
- Working with people
- Persuading and Influencing
- Planning and Organising
- Coping with Pressures and Setbacks
Minimum requirements
Experience:
- Desirable: experience in a customer facing role within a retail/FMCG store operations environment
Education:
- Essential: Grade 12
- Desirable: Maths 50% and English 50% at Grade 12 level
Apply by: 16 March 2026
go to method of application »
Introduction
- To deliver service excellence through efficient customer service, point of sale (POS) operational activities and merchandising in store that leads to a positive customer experience.
Job description
Job Objectives:
- To efficiently execute all operational activities at the point of sale in a timely and efficient manner.
- To maintain high levels of accuracy when scanning merchandise and collecting payment for goods purchased, including actioning clubcard rewards.
- To ensure the safe handling of cash at all times.
- To proactively promote the Clicks' clubcard and to enroll new clubcard members in order to achieve the clubcard participation targets.
- To make customers aware of promotions in order to positively affect sales and to ensure customers "feel good and pay less".
- To deliver superior customer service by acting as a brand ambassador, being visible and offering a friendly and professional service.
- To efficiently execute and maintain all merchandising and general housekeeping duties according to store and visual merchandise standards.
- To support the Group’s vision to be the customer’s first choice health and beauty retailer by living and driving the company values.
- To maintain updated knowledge on products, ranges, promotions and events in order to provide the correct information to customers at all times.
Knowledge:
- Basic maths calculations
- Retail/FMCG background and understanding of merchandising and promotions principles
- Understanding of stock management procedures
- Knowledge of customer service excellence
Skills:
- Planning and organising skills
- Problem-solving skills
- Strong customer orientation
- Good communication skills
- Computer literacy
- Numeracy skills
Competencies:
Essential:
- Relating and networking
- Following instructions and procedures
- Delivering Results and Meeting Customer Expectations
Desirable:
- Working with people
- Persuading and Influencing
- Planning and Organising
- Coping with Pressures and Setbacks
Minimum requirements
Experience:
- Desirable: experience in a customer facing role within a retail/FMCG store operations environment
Education:
- Essential: Grade 12
- Desirable: Maths 50% and English 50% at Grade 12 level
Apply by: 16 March 2026
go to method of application »
Introduction
- The main purpose of the job is to offer exceptional customer service by providing detailed product knowledge and maximising sales through effective cross and up selling.
Job description
- To drive sales of the store through cross and up selling.
- To reduce loss and shrinkage in store by adhering to Store Operating Procedure.
- To create an appealing shopping environment for customers.
- To maximise sales by taking ownership of the execution of all promotional events and daily requirements in store.
- To increase profitability and brand loyalty with customers.
- To ensure continuity of excellent customer service.
Minimum requirements
Essential Competencies:
- Communication skills.
- Customer service skills.
- Listening and interpersonal skills.
- Problem solving ability.
Qualifications and Experience:
- Matric/Grade 12 (essential).
- Experience in cosmetics.
- Retail in sales or service environment (desirable).
Skills, Abilities and Job Related Knowledge:
- Good understanding of retail principles.
- Be able to interact with customers effectively.
- Ability to apply selling skills.
- Computer literate.
- Good understanding of stock management principles.
Apply by: 16 March 2026
go to method of application »
Introduction
- We are seeking a motivated and driven individual to join our team as a Trainee Store Manager. This role is designed to develop future Store Managers by providing comprehensive training across all store departments.
- Once deemed competent, the successful candidate will assume relevant management responsibilities, supporting and assisting the Store Manager in their duties and leading the store in their absence.
Job description
- Take full ownership of your development by actively engaging in and completing the Trainee Manager programme, ensuring readiness for sign-off within 14 months.
- Train across all store departments and demonstrate competence in each area.
- Support the Store Manager in overseeing departments and managing overall store operations as required.
- Attend and actively participate in all required classroom training sessions as part of the Trainee Manager programme.
- Apply learned knowledge and skills effectively within the store environment under the guidance of the Store Manager.
- Lead by example, demonstrating behaviours and standards aligned with company values and management expectations.
- Deliver exceptional customer service by maintaining a visible presence on the shop floor and proactively engaging with customers at all times.
What We’re Looking For
- Strong leadership potential and a desire to progress into a Store Manager role
- Excellent communication and interpersonal skills
- A proactive, customer-focused approach
- Commitment to personal development and continuous improvement
- Ability to motivate and inspire a team
This is an exciting opportunity for an ambitious individual looking to build a long-term retail management career within a supportive and structured development programme
Minimum requirements
Job requirements
- In possession of a matric certificate (Grade 12) with a pass in English
- Maths pass
- Retail and/or management experience (advantageous)
Skills, Abilities and Job related Knowledge:
- Strong interpersonal and communications skills
- Computer literacy and analysing skills
- Planning and organising
- Conflict management Competencies
- Leading and Deciding
- Supporting and coordinating
- Interacting and presenting
- Analysing and interpreting
- Creating and conceptualising
- Organising and executing
- Adapting and coping
- Enterprising and performing
Apply by: 16 March 2026
go to method of application »
Introduction
- We are looking to recruit a Category Manager to work within our Healthcare department. The role will be based at Clicks Head Office in Cape Town and will report to the Portfolio Manager.
Job description
Job Purpose:
- To develop and execute the category strategy in order to achieve and exceed the category financial targets through rapidly accelerating category depth,strengthen pricing strategy and driving private label and exclusive Brands thereby creating product differentiation and innovation to increase market shareand profitability.
Job Objectives:
- To develop and implement a category plan for specific product ranges to ensure reduced cost of goods, optimize contract terms and increaseincome, assume responsibility of budget development and revenue for category
- To negotiate favourable trading terms and promotional spend (co-op), actively cultivate, develop and maintain vendor relationships and partnershipsto ensure vendor performance and first to market with new product launches
- To maintain relationships with existing suppliers and sourcing new suppliers for future product lines
- To implement a plan that will achieve the Clicks' value proposition through price and promotion whilst achieving promotional sales targets
- To translate the operating and financial plans into a balanced product assortment and visual on-shelf display to meet the customers needs
- To support the sourcing and development of private label products and exclusive brands thereby creating product differentiation, innovation andbrand loyalty that will increase market share and profitability.
- To regularly review performance indicators, such as sales, margin and promo quantification, keeping the business updated on financial performanceversus market and plan
- To adhere to critical path deadlines, conduct range reviews, analyze consumer buying patterns, predict future trends and stay abreast withcompetitor activity
- To work collaboratively with internal and external stakeholders including marketing and Clubcard to ensure effective delivery of the operatingplan
- To coach and support team members to embed sound procurement principles and commercial awareness
Minimum requirements
Experience:
- 2- 4 years Category buying experience
- Managing objectives
- Experience with local and global supplier networks
Education:
- B Degree or Diploma in Retail, Purchasing Management or similar
Knowledge:
- Operating plan development
- Supplier relationship management
- Procurement and Supply Chain
- Business Objectives and Strategies
- Business Processes
- Retail Management
- Market trends and competitor analysis
- Understanding of supplier co-op negotiations and trading terms
- Financial planning and budgets
- Relevant legislation
- Sales and Margin Management
Skills:
- Sound Financial/Business acumen with a merchant mind-set
- Strong negotiation skills
- Planning and organisational skills
- Ability to build supplier relationships
- Competency in all computer packages, i.e. Outlook, Excel, PowerPoint
- Verbal and written communication
- Problem solving and analytical thinking
- Decision making
- Attention to detail
Apply by: 16 March 2026
go to method of application »
Introduction
- To deliver service excellence through efficient customer service, point of sale (POS) operational activities and merchandising in store that leads to a positive customer experience.
Job description
Job Objectives:
- To efficiently execute all operational activities at the point of sale in a timely and efficient manner.
- To maintain high levels of accuracy when scanning merchandise and collecting payment for goods purchased, including actioning clubcard rewards.
- To ensure the safe handling of cash at all times.
- To proactively promote the Clicks' clubcard and to enroll new clubcard members in order to achieve the clubcard participation targets.
- To make customers aware of promotions in order to positively affect sales and to ensure customers "feel good and pay less".
- To deliver superior customer service by acting as a brand ambassador, being visible and offering a friendly and professional service.
- To efficiently execute and maintain all merchandising and general housekeeping duties according to store and visual merchandise standards.
- To support the Group’s vision to be the customer’s first choice health and beauty retailer by living and driving the company values.
- To maintain updated knowledge on products, ranges, promotions and events in order to provide the correct information to customers at all times.
Knowledge:
- Basic maths calculations
- Retail/FMCG background and understanding of merchandising and promotions principles
- Understanding of stock management procedures
- Knowledge of customer service excellence
Skills:
- Planning and organising skills
- Problem-solving skills
- Strong customer orientation
- Good communication skills
- Computer literacy
- Numeracy skills
Competencies:
Essential:
- Relating and networking
- Following instructions and procedures
- Delivering Results and Meeting Customer Expectations
Desirable:
- Working with people
- Persuading and Influencing
- Planning and Organising
- Coping with Pressures and Setbacks
Minimum requirements
Experience:
- Desirable: experience in a customer facing role within a retail/FMCG store operations environment
Education:
- Essential: Grade 12
- Desirable: Maths 50% and English 50% at Grade 12 level
Apply by: 16 March 2026
go to method of application »
Introduction
- To deliver service excellence through efficient customer service, point of sale (POS) operational activities and merchandising in store that leads to a positive customer experience.
Job description
Job Objectives:
- To efficiently execute all operational activities at the point of sale in a timely and efficient manner.
- To maintain high levels of accuracy when scanning merchandise and collecting payment for goods purchased, including actioning clubcard rewards.
- To ensure the safe handling of cash at all times.
- To proactively promote the Clicks' clubcard and to enroll new clubcard members in order to achieve the clubcard participation targets.
- To make customers aware of promotions in order to positively affect sales and to ensure customers "feel good and pay less".
- To deliver superior customer service by acting as a brand ambassador, being visible and offering a friendly and professional service.
- To efficiently execute and maintain all merchandising and general housekeeping duties according to store and visual merchandise standards.
- To support the Group’s vision to be the customer’s first choice health and beauty retailer by living and driving the company values.
- To maintain updated knowledge on products, ranges, promotions and events in order to provide the correct information to customers at all times.
Knowledge:
- Basic maths calculations
- Retail/FMCG background and understanding of merchandising and promotions principles
- Understanding of stock management procedures
- Knowledge of customer service excellence
Skills:
- Planning and organising skills
- Problem-solving skills
- Strong customer orientation
- Good communication skills
- Computer literacy
- Numeracy skills
Competencies:
Essential:
- Relating and networking
- Following instructions and procedures
- Delivering Results and Meeting Customer Expectations
Desirable:
- Working with people
- Persuading and Influencing
- Planning and Organising
- Coping with Pressures and Setbacks
Minimum requirements
Experience:
- Desirable: experience in a customer facing role within a retail/FMCG store operations environment
Education:
- Essential: Grade 12
- Desirable: Maths 50% and English 50% at Grade 12 level
Apply by: 16 March 2026
go to method of application »
Introduction
- The main purpose of the job is to assist the store manager to plan, lead and direct the effective management of day to day operations of the store team in order to achieve operational excellence and business objectives as well as to act as store manager in the absence.
Job description
Job Objectives:
- To assist the Store Manager to ensure maximum profitability of the store by managing key financial indicators (sales, trading profit, shrinkage, wastage, stock, expenses) aligned to budget.
- To assist the Store Manager to deliver high standards of customer service consistently, through ensure adherence to the customer service principles.
- To assist the Store Manager to ensure effective people management, development and alignment in store in order to build capacity and meet staffing needs.
- To assist the Store Manager to drive and manage compliance to all in store processes, policies and procedures aligned to requirements.
- To be a role model for staff presenting the image and behaviour of management to which the company aspires through its values.
Minimum requirements
Qualifications and Experience:
- Matric/Grade 12 (essential).
- Business and/or Retail Management Diploma (desirable).
- 1 to 3 Years experience in a retail environment (essential).
Skills, Abilities and Job Related Knowledge:
- Managing service and performance.
- Basic retail industry principles.
- Selling and interpersonal skills.
- Interacting with customers.
- Stock Management.
- Communication and analytical skills.
- Literacy and numeracy skills.
- Conflict and dispute management skills.
- Managing, training and presenting to staff.
- Ability to speak English and preferably one other official language.
Essential Competencies:
- Deciding and Initiating Action.
- Leading and Supervising.
- Planning and Organising.
- Delivering Results and Meeting Customer Expectations.
- Adapting and Responding to Change.
- Coping with Pressures and Setbacks.
- Achieving Personal Work Goals and Objectives.
- Adhering to Principles and Values.
go to method of application »
Introduction
- Are you passionate about service excellence and helping people feel good? Are you confident to engage and communicate with our customers? We have an exciting opportunity in a Clicks' store for a Shop Assistant / Cashier who will report to the Store Manager. This is a fantastic opportunity to start a career in retail.
Job description
Job purpose:
- To deliver service excellence through efficient customer service, point of sale (POS) operational activities and merchandising in store that leads to a positive customer experience.
Job objectives:
- To efficiently execute all operational activities at the point of sale in a timely and efficient manner.
- To maintain high levels of accuracy when scanning merchandise and collecting payment for goods purchased, including actioning clubcard rewards.
- To ensure the safe handling of cash at all times.
- To proactively promote the Clicks' clubcard and to enroll new clubcard members in order to achieve the clubcard participation targets.
- To make customers aware of promotions in order to positively affect sales and to ensure customers "feel good and pay less".
- To deliver superior customer service by acting as a brand ambassador, being visible and offering a friendly and professional service.
- To efficiently execute and maintain all merchandising and general housekeeping duties according to store and visual merchandise standards.
- To ensure continuity of excellent service by focusing on own development and product knowledge and sharing product information with relief staff
- To support the Group’s vision to be the customer’s first choice health and beauty retailer by living and driving the company values.
- To maintain updated knowledge on products, ranges, promotions and events in order to provide the correct information to customers at all times.
Minimum requirements
Qualifications and Experience:
- Essential: Grade 12
- Desirable: Maths 50% and English 50% at Grade 12 level
- Desirable: Relevant Retail/Business Management qualification
- Desirable: experience in a customer facing role within a retail/FMCG store operations environment
Skills, Abilities and Job Related Knowledge:
- Basic math’s calculations
- Retail/FMCG background and understanding of merchandising and promotions principles
- Understanding of stock management procedures
- Knowledge of customer service excellence
- Planning and organising skills
- Problem-solving skills
- Strong customer orientation
- Good communication skills
- Computer literacy
- Numeracy skills
Competencies:
- Relating and networking
- Following instructions and procedures
- Delivering Results and Meeting Customer Expectations
- Working with people
- Persuading and Influencing
- Planning and Organising
- Coping with Pressures and Setbacks
go to method of application »
Introduction
- The main purpose of the job is to assist the store manager to plan, lead and direct the effective management of day to day operations of the store team in order to achieve operational excellence and business objectives as well as to act as store manager in the absence.
Job description
Job Objectives:
- To assist the Store Manager to ensure maximum profitability of the store by managing key financial indicators (sales, trading profit, shrinkage, wastage, stock, expenses) aligned to budget.
- To assist the Store Manager to deliver high standards of customer service consistently, through ensure adherence to the customer service principles.
- To assist the Store Manager to ensure effective people management, development and alignment in store in order to build capacity and meet staffing needs.
- To assist the Store Manager to drive and manage compliance to all in store processes, policies and procedures aligned to requirements.
- To be a role model for staff presenting the image and behaviour of management to which the company aspires through its values.
Minimum requirements
Qualifications and Experience:
- Matric/Grade 12 (essential).
- Business and/or Retail Management Diploma (desirable).
- 1 to 3 Years experience in a retail environment (essential).
Skills, Abilities and Job Related Knowledge:
- Managing service and performance.
- Basic retail industry principles.
- Selling and interpersonal skills.
- Interacting with customers.
- Stock Management.
- Communication and analytical skills.
- Literacy and numeracy skills.
- Conflict and dispute management skills.
- Managing, training and presenting to staff.
- Ability to speak English and preferably one other official language.
Essential Competencies:
- Deciding and Initiating Action.
- Leading and Supervising.
- Planning and Organising.
- Delivering Results and Meeting Customer Expectations.
- Adapting and Responding to Change.
- Coping with Pressures and Setbacks.
- Achieving Personal Work Goals and Objectives.
- Adhering to Principles and Values.
go to method of application »
Introduction
- To deliver cost effective operational strategy and service excellence by leading and directing the store management teams in order to deliver on the brands sales, profit and compliance targets leading to a competitive advantage for the brand
Job description
- To implement area business opportunities to gain market differentiation that results in sales and profit growth through continuous competitor analysis
- To deliver and manage financial targets for the area
- To deliver and manage internal processes, procedures and compliance for the area
- To identify, escalate and deliver continuous business process improvements within the area that improves operational execution and manages risk
- To monitor area performance, identify and analyse trends, report on business performance and ensure appropriate actions are taken
- To generate, analyse and act on relevant reports and provide feedback within specified timeframes
- To be the customer's first choice health and beauty retailer by living and driving the company values
- To implement, drive and monitor customer service initiatives and take corrective action that results in a great customer experience and achieves club card participation targets
- To implement and deliver on the store expansion growth targets for the area that delivers convenience to the customer
- To implement the people strategy that ensures on-going pharmacy and professional development, builds capacity and capability to meet current and future business developments in line with the Brands Talent and Transformation agenda
- To support and deliver the regions retention strategy so as to sustain the staffing needs of the business with specific reference to scarce and critical skills and ensure consistent business performance
- To deliver adherence to HR policies and procedures that is aligned to corporate governance
Minimum requirements
Education and Experience Requirements:
- Essential: Grade 12
- Desirable: B.Com Degree or Diploma /B Pharm (retail/finance management, pharmacy or related)
- Minimum 5 years' experience in an area management role within a retail store operations environment with exposure to managing a diverse team
- Extensive people management experience
- Financial management experience (budgets, profit and loss statements, financial rations, etc.)
Job Knowledge and Skills Required:
- Retail Management
- Financial Management
- Risk Management
- Human Resource Management
- Change Management
- Business Acumen
- Commercial and Entrepreneurial Awareness
- Communication Skills
- Interpersonal Skills
- Analytical Skills
- Decision-Making Skills
- Able to motivate people
- Persuading Skills
Essential Competencies
- Deciding and Initiating Action
- Leading and Supervising
- Adhering to Principles and Values
- Presenting and Communicating Information
- Analysing
- Planning and Organising
- Delivering Results and Meeting Customer Expectations
- Coping with Pressures and Setbacks
- Entrepreneurial and Commercial Thinking
go to method of application »
Introduction
- Are you passionate about retail and service excellence? Are you confident to manage a store and lead a team to deliver a competitive advantage for the brand? An exciting and challenging opportunity has become available for a Store Manager. The successful individual will report to the Area Manager.
Job description
Job Purpose:
- To ensure the efficient operation of the store and service excellence by leading and directing the store operations team in order to meet sales, profit and compliance targets, leading to a competitive advantage for the brand.
Job Objectives:
- To ensure the achievement of the stores financial performance by driving and maximising sales, tracking daily targets, weekly and monthly sales plans and proactively taking appropriate action as required.
- To efficiently manage and control all operational activities of the store, including expenses, stock management, shrinkage, general housekeeping and administration.
- To successfully manage in-store execution of all visual merchandising, ensuring that in-store presentation and promotional standards are maintained and that the appearance of the store is in line with the brand image.
- To ensure competent and motivated employees through effective selection, leadership, management and on-going development in order to build capacity and capability to meet current and future business needs.
- To adequately schedule staff in line with the Group's labour policy and the relevant labour model in order to ensure each department is fully and appropriately staffed.
- To ensure all administrative responsibilities are attended to in an efficient manner, including ensuring weekly time and attendance and employee records are complete and submitted to HR.
- To execute customer service initiatives in store and take corrective action that results in a great customer experience, drives customer loyalty and achieves club card participation targets.
- To build and maintain sound working relationships with relevant stakeholders (centre managers, suppliers, DC’s) to ensure business objectives are achieved and opportunities are maximised.
- To maintain an awareness of customer trends, demographics and needs and monitor the activity of local competitors in order to capitalise on opportunities.
- To drive cohesion, consistency and integration between the store operation, pharmacy and clinic teams.
- To drive a high performing business culture that delivers employee affiliation, customer satisfaction and shareholder value.
- To support the Group’s vision to be the customer’s first choice health and beauty retailer by living and driving the company values.
Minimum requirements
Education and Experience Requirements:
- Essential: Grade 12 (Maths 50% and English 50%)
- Essential: B. Degree or Diploma in retail / finance management, pharmacy or related (External applicants)
- Minimum 2 years’ experience in a store management role within a retail/FMCG store operations environment or successful completion the Clicks Trainee Store Management Programme
- Financial management experience (budgets, profit and loss statements, financial ratios, etc.)
Job Knowledge and Skills Required:
- Sound understanding and application of financial management principles
- Strong retail/FMCG background and understanding of merchandising and promotions principles
- Knowledge of stock, cost, risk and compliance management procedures
- Knowledge of Customer service excellence
- Knowledge of labour legislation and IR practices
- Knowledge of competency based interviewing
- Sound managerial skills
- Results and target driven
- Planning and organising skills
- Problem-solving skills
- Strong customer orientation
- Good communication skills
- Computer literacy
- Strong financial acumen
Essential Competencies
- Leading and Supervising
- Planning and Organising
- Delivering Results and Meeting Customer Expectations
- Entrepreneurial and Commercial Thinking
- Deciding and Initiating Action
- Working with people
- Analysing
- Coping with Pressures and Setbacks
go to method of application »
Introduction
- Are you passionate about retail and service excellence? Are you confident to manage a store and lead a team to deliver a competitive advantage for the brand? An exciting and challenging opportunity has become available for a Store Manager. The successful individual will report to the Area Manager.
Job description
Job Purpose:
- To ensure the efficient operation of the store and service excellence by leading and directing the store operations team in order to meet sales, profit and compliance targets, leading to a competitive advantage for the brand.
Job Objectives:
- To ensure the achievement of the stores financial performance by driving and maximising sales, tracking daily targets, weekly and monthly sales plans and proactively taking appropriate action as required.
- To efficiently manage and control all operational activities of the store, including expenses, stock management, shrinkage, general housekeeping and administration.
- To successfully manage in-store execution of all visual merchandising, ensuring that in-store presentation and promotional standards are maintained and that the appearance of the store is in line with the brand image.
- To ensure competent and motivated employees through effective selection, leadership, management and on-going development in order to build capacity and capability to meet current and future business needs.
- To adequately schedule staff in line with the Group's labour policy and the relevant labour model in order to ensure each department is fully and appropriately staffed.
- To ensure all administrative responsibilities are attended to in an efficient manner, including ensuring weekly time and attendance and employee records are complete and submitted to HR.
- To execute customer service initiatives in store and take corrective action that results in a great customer experience, drives customer loyalty and achieves club card participation targets.
- To build and maintain sound working relationships with relevant stakeholders (centre managers, suppliers, DC’s) to ensure business objectives are achieved and opportunities are maximised.
- To maintain an awareness of customer trends, demographics and needs and monitor the activity of local competitors in order to capitalise on opportunities.
- To drive cohesion, consistency and integration between the store operation, pharmacy and clinic teams.
- To drive a high performing business culture that delivers employee affiliation, customer satisfaction and shareholder value.
- To support the Group’s vision to be the customer’s first choice health and beauty retailer by living and driving the company values.
Minimum requirements
Education and Experience Requirements:
- Essential: Grade 12 (Maths 50% and English 50%)
- Essential: B. Degree or Diploma in retail / finance management, pharmacy or related (External applicants)
- Minimum 2 years’ experience in a store management role within a retail/FMCG store operations environment or successful completion the Clicks Trainee Store Management Programme
- Financial management experience (budgets, profit and loss statements, financial ratios, etc.)
Job Knowledge and Skills Required:
- Sound understanding and application of financial management principles
- Strong retail/FMCG background and understanding of merchandising and promotions principles
- Knowledge of stock, cost, risk and compliance management procedures
- Knowledge of Customer service excellence
- Knowledge of labour legislation and IR practices
- Knowledge of competency based interviewing
- Sound managerial skills
- Results and target driven
- Planning and organising skills
- Problem-solving skills
- Strong customer orientation
- Good communication skills
- Computer literacy
- Strong financial acumen
Essential Competencies
- Leading and Supervising
- Planning and Organising
- Delivering Results and Meeting Customer Expectations
- Entrepreneurial and Commercial Thinking
- Deciding and Initiating Action
- Working with people
- Analysing
- Coping with Pressures and Setbacks
go to method of application »
Introduction
- The main purpose of the job is to assist the store manager to plan, lead and direct the effective management of day to day operations of the store team in order to achieve operational excellence and business objectives as well as to act as store manager in the absence.
Job description
Job Objectives:
- To assist the Store Manager to ensure maximum profitability of the store by managing key financial indicators (sales, trading profit, shrinkage, wastage, stock, expenses) aligned to budget.
- To assist the Store Manager to deliver high standards of customer service consistently, through ensure adherence to the customer service principles.
- To assist the Store Manager to ensure effective people management, development and alignment in store in order to build capacity and meet staffing needs.
- To assist the Store Manager to drive and manage compliance to all in store processes, policies and procedures aligned to requirements.
- To be a role model for staff presenting the image and behaviour of management to which the company aspires through its values.
Minimum requirements
Qualifications and Experience:
- Matric/Grade 12 (essential).
- Business and/or Retail Management Diploma (desirable).
- 1 to 3 Years experience in a retail environment (essential).
Skills, Abilities and Job Related Knowledge:
- Managing service and performance.
- Basic retail industry principles.
- Selling and interpersonal skills.
- Interacting with customers.
- Stock Management.
- Communication and analytical skills.
- Literacy and numeracy skills.
- Conflict and dispute management skills.
- Managing, training and presenting to staff.
- Ability to speak English and preferably one other official language.
Essential Competencies:
- Deciding and Initiating Action.
- Leading and Supervising.
- Planning and Organising.
- Delivering Results and Meeting Customer Expectations.
- Adapting and Responding to Change.
- Coping with Pressures and Setbacks.
- Achieving Personal Work Goals and Objectives.
- Adhering to Principles and Values.
go to method of application »
Introduction
- Clicks, South Africa's leading health, beauty and wellness retailer has an exciting opportunity for TVET students who have completed their N6 and are seeking in service training.
Job description
Job purpose
- To complete a 18-month internship within Clicks Group. The role will be based at our Clicks Retail Stores.
Minimum requirements
Qualifications
- Matric/Grade 12 or equivalent
- Completed N6 Certificate in Business Related Courses.
Applicant should meet these requirements:
- Completed N6 Certificate
- Unemployed and can commit 18 months to the programme
- South African citizens between the ages of 18 and 29 years
go to method of application »
Introduction
- To deliver service excellence through efficient customer service, point of sale (POS) operational activities and merchandising in store that leads to a positive customer experience.
Job description
Job Objectives:
- To efficiently execute all operational activities at the point of sale in a timely and efficient manner.
- To maintain high levels of accuracy when scanning merchandise and collecting payment for goods purchased, including actioning clubcard rewards.
- To ensure the safe handling of cash at all times.
- To proactively promote the Clicks' clubcard and to enroll new clubcard members in order to achieve the clubcard participation targets.
- To make customers aware of promotions in order to positively affect sales and to ensure customers "feel good and pay less".
- To deliver superior customer service by acting as a brand ambassador, being visible and offering a friendly and professional service.
- To efficiently execute and maintain all merchandising and general housekeeping duties according to store and visual merchandise standards.
- To support the Group’s vision to be the customer’s first choice health and beauty retailer by living and driving the company values.
- To maintain updated knowledge on products, ranges, promotions and events in order to provide the correct information to customers at all times.
Knowledge:
- Basic maths calculations
- Retail/FMCG background and understanding of merchandising and promotions principles
- Understanding of stock management procedures
- Knowledge of customer service excellence
Skills:
- Planning and organising skills
- Problem-solving skills
- Strong customer orientation
- Good communication skills
- Computer literacy
- Numeracy skills
Competencies:
Essential:
- Relating and networking
- Following instructions and procedures
- Delivering Results and Meeting Customer Expectations
Desirable:
- Working with people
- Persuading and Influencing
- Planning and Organising
- Coping with Pressures and Setbacks
Minimum requirements
Experience:
- Desirable: experience in a customer facing role within a retail/FMCG store operations environment
Education:
- Essential: Grade 12
- Desirable: Maths 50% and English 50% at Grade 12 level
go to method of application »
Introduction
- The main purpose of the job is to assist the store manager to plan, lead and direct the effective management of day to day operations of the store team in order to achieve operational excellence and business objectives as well as to act as store manager in the absence.
Job description
Job Objectives:
- To assist the Store Manager to ensure maximum profitability of the store by managing key financial indicators (sales, trading profit, shrinkage, wastage, stock, expenses) aligned to budget.
- To assist the Store Manager to deliver high standards of customer service consistently, through ensure adherence to the customer service principles.
- To assist the Store Manager to ensure effective people management, development and alignment in store in order to build capacity and meet staffing needs.
- To assist the Store Manager to drive and manage compliance to all in store processes, policies and procedures aligned to requirements.
- To be a role model for staff presenting the image and behaviour of management to which the company aspires through its values.
Minimum requirements
Qualifications and Experience:
- Matric/Grade 12 (essential).
- Business and/or Retail Management Diploma (desirable).
- 1 to 3 Years experience in a retail environment (essential).
Skills, Abilities and Job Related Knowledge:
- Managing service and performance.
- Basic retail industry principles.
- Selling and interpersonal skills.
- Interacting with customers.
- Stock Management.
- Communication and analytical skills.
- Literacy and numeracy skills.
- Conflict and dispute management skills.
- Managing, training and presenting to staff.
- Ability to speak English and preferably one other official language.
Essential Competencies:
- Deciding and Initiating Action.
- Leading and Supervising.
- Planning and Organising.
- Delivering Results and Meeting Customer Expectations.
- Adapting and Responding to Change.
- Coping with Pressures and Setbacks.
- Achieving Personal Work Goals and Objectives.
- Adhering to Principles and Values.
go to method of application »
Introduction
- To deliver service excellence through efficient customer service, point of sale (POS) operational activities and merchandising in store that leads to a positive customer experience.
Job description
Job Objectives:
- To efficiently execute all operational activities at the point of sale in a timely and efficient manner.
- To maintain high levels of accuracy when scanning merchandise and collecting payment for goods purchased, including actioning clubcard rewards.
- To ensure the safe handling of cash at all times.
- To proactively promote the Clicks' clubcard and to enroll new clubcard members in order to achieve the clubcard participation targets.
- To make customers aware of promotions in order to positively affect sales and to ensure customers "feel good and pay less".
- To deliver superior customer service by acting as a brand ambassador, being visible and offering a friendly and professional service.
- To efficiently execute and maintain all merchandising and general housekeeping duties according to store and visual merchandise standards.
- To support the Group’s vision to be the customer’s first choice health and beauty retailer by living and driving the company values.
- To maintain updated knowledge on products, ranges, promotions and events in order to provide the correct information to customers at all times.
Knowledge:
- Basic maths calculations
- Retail/FMCG background and understanding of merchandising and promotions principles
- Understanding of stock management procedures
- Knowledge of customer service excellence
Skills:
- Planning and organising skills
- Problem-solving skills
- Strong customer orientation
- Good communication skills
- Computer literacy
- Numeracy skills
Competencies:
Essential:
- Relating and networking
- Following instructions and procedures
- Delivering Results and Meeting Customer Expectations
Desirable:
- Working with people
- Persuading and Influencing
- Planning and Organising
- Coping with Pressures and Setbacks
Minimum requirements
Experience:
- Desirable: experience in a customer facing role within a retail/FMCG store operations environment
Education:
- Essential: Grade 12
- Desirable: Maths 50% and English 50% at Grade 12 level
go to method of application »
Introduction
- The main purpose of the job is to assist the store manager to plan, lead and direct the effective management of day to day operations of the store team in order to achieve operational excellence and business objectives as well as to act as store manager in the absence.
Job description
Job Objectives:
- To assist the Store Manager to ensure maximum profitability of the store by managing key financial indicators (sales, trading profit, shrinkage, wastage, stock, expenses) aligned to budget.
- To assist the Store Manager to deliver high standards of customer service consistently, through ensure adherence to the customer service principles.
- To assist the Store Manager to ensure effective people management, development and alignment in store in order to build capacity and meet staffing needs.
- To assist the Store Manager to drive and manage compliance to all in store processes, policies and procedures aligned to requirements.
- To be a role model for staff presenting the image and behaviour of management to which the company aspires through its values.
Minimum requirements
Qualifications and Experience:
- Matric/Grade 12 (essential).
- Business and/or Retail Management Diploma (desirable).
- 1 to 3 Years experience in a retail environment (essential).
Skills, Abilities and Job Related Knowledge:
- Managing service and performance.
- Basic retail industry principles.
- Selling and interpersonal skills.
- Interacting with customers.
- Stock Management.
- Communication and analytical skills.
- Literacy and numeracy skills.
- Conflict and dispute management skills.
- Managing, training and presenting to staff.
- Ability to speak English and preferably one other official language.
Essential Competencies:
- Deciding and Initiating Action.
- Leading and Supervising.
- Planning and Organising.
- Delivering Results and Meeting Customer Expectations.
- Adapting and Responding to Change.
- Coping with Pressures and Setbacks.
- Achieving Personal Work Goals and Objectives.
- Adhering to Principles and Values.
go to method of application »
Introduction
- Clicks, South Africa's leading health, beauty and wellness retailer has an exciting opportunity for TVET students who have completed their N6 and are seeking in service training.
Job description
Job purpose
- To complete a 18-month internship within Clicks Group. The role will be based at our Clicks Retail Stores.
Minimum requirements
Qualifications
- Matric/Grade 12 or equivalent
- Completed N6 Certificate in Business Related Courses.
Applicant should meet these requirements:
- Completed N6 Certificate
- Unemployed and can commit 18 months to the programme
- South African citizens between the ages of 18 and 29 years
go to method of application »
Introduction
- Clicks, South Africa's leading health, beauty and wellness retailer has an exciting opportunity for TVET students who have completed their N6 and are seeking in service training.
Job description
Job purpose
- To complete a 18-month internship within Clicks Group. The role will be based at our Clicks Retail Stores.
Minimum requirements
Qualifications
- Matric/Grade 12 or equivalent
- Completed N6 Certificate in Business Related Courses.
Applicant should meet these requirements:
- Completed N6 Certificate
- Unemployed and can commit 18 months to the programme
- South African citizens between the ages of 18 and 29 years
go to method of application »
Introduction
- To deliver service excellence through efficient customer service, point of sale (POS) operational activities and merchandising in store that leads to a positive customer experience.
Job description
Job Objectives:
- To efficiently execute all operational activities at the point of sale in a timely and efficient manner.
- To maintain high levels of accuracy when scanning merchandise and collecting payment for goods purchased, including actioning clubcard rewards.
- To ensure the safe handling of cash at all times.
- To proactively promote the Clicks' clubcard and to enroll new clubcard members in order to achieve the clubcard participation targets.
- To make customers aware of promotions in order to positively affect sales and to ensure customers "feel good and pay less".
- To deliver superior customer service by acting as a brand ambassador, being visible and offering a friendly and professional service.
- To efficiently execute and maintain all merchandising and general housekeeping duties according to store and visual merchandise standards.
- To support the Group’s vision to be the customer’s first choice health and beauty retailer by living and driving the company values.
- To maintain updated knowledge on products, ranges, promotions and events in order to provide the correct information to customers at all times.
Knowledge:
- Basic maths calculations
- Retail/FMCG background and understanding of merchandising and promotions principles
- Understanding of stock management procedures
- Knowledge of customer service excellence
Skills:
- Planning and organising skills
- Problem-solving skills
- Strong customer orientation
- Good communication skills
- Computer literacy
- Numeracy skills
Competencies:
Essential:
- Relating and networking
- Following instructions and procedures
- Delivering Results and Meeting Customer Expectations
Desirable:
- Working with people
- Persuading and Influencing
- Planning and Organising
- Coping with Pressures and Setbacks
Minimum requirements
Experience:
- Desirable: experience in a customer facing role within a retail/FMCG store operations environment
Education:
- Essential: Grade 12
- Desirable: Maths 50% and English 50% at Grade 12 level
Method of Application
Use the link(s) below to apply on company website.
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