Top Jobs at Santam Insurance

CAREER OPPORTUNITY

• Santam's Core Insurance Platform team is looking for a BillingCenter Quality Analyst (Tester), who will be based at the Head Office in Bellville..

JOB DESCRIPTION

• The incumbent will be responsible for assuring the quality, stability and reliability of Santam’s Guidewire BillingCenter platform through structured testing, validation and quality management activities. The role supports project delivery, cloud releases, business enhancements and operational readiness activities.

PRINCIPLE ACCOUNTABILITIES

• Design, develop and maintain BillingCenter test strategies, plans, scenarios and test cases.
• Execute functional, integration, system, regression and end-to-end testing activities.
• Validate billing workflows, invoicing, payments, collections, disbursements and financial event processing.
• Verify integration processing between BillingCenter, PolicyCenter, ClaimCenter, JDE and external services.
• Identify, document and manage defects through to resolution.
• Participate in requirement reviews, solution design reviews and release planning activities.
• Validate delivered functionality against functional requirements and acceptance criteria.
• Support production readiness activities and post-implementation validation.
• Ensure compliance with CIP testing frameworks, governance standards and quality processes.
• Prepare and communicate test progress, quality metrics and risk assessments.

Generic Functions

• Maintain testing repositories, test evidence and audit records.
• Promote continuous improvement of quality assurance practices and testing standards.
• Stay abreast of Guidewire platform enhancements and quality assurance techniques.

Integration Functions

• Validate inbound and outbound interfaces and financial event processing.
• Support testing of APIs, web services and batch processing functions.
• Collaborate with integration teams in resolving interface-related defects.

Quality Assurance

• Define quality standards and acceptance criteria.
• Support user acceptance testing and business validation activities.
• Provide recommendations regarding release readiness and deployment quality.

QUALIFICATIONS AND EXPERIENCE

• Relevant tertiary qualification in Information Technology, Computer Science, Information Systems or equivalent experience.
• Guidewire BillingCenter QA certification preferred.
• Minimum 5 years’ testing and quality assurance experience.
• Minimum 3 years’ experience working with Guidewire InsuranceSuite applications.
• Experience testing Guidewire BillingCenter functionality and integrations.
• Experience with functional, integration, regression and automated testing methodologies.
• Experience with test management and defect management tools.
• Financial services or short-term insurance experience will be advantageous.
• Experience using Jira, Confluence and testing tools.

KNOWLEDGE

• Strong knowledge of Guidewire BillingCenter functionality and business processes.
• Knowledge of billing, payments, invoicing and receivables management processes.
• Understanding of test methodologies, defect lifecycle management and quality governance.
• Knowledge of system integrations, APIs and web services testing.
• Knowledge of agile delivery practices and release management.

COMPETENCIES

• Attention to detail
• Analytical thinking
• Investigation and analysis of information
• Problem solving
• Quality orientation
• Communication skills
• Collaboration and stakeholder management
• Planning and organising

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CAREER OPPORTUNITY

• Risk Services, Commercial Underwriting has a position available for a Senior Casualty Underwriter who will be based in Alice Lane Sandton.

JOB DESCRIPTION

• To provide specialist underwriting knowledge in respect of the Casualty portfolio (which incorporates the Liability and Accident classes, including Fidelity insurance).
• This position forms part of the Head Office Commercial Underwriting department alongside the Motor and Property Portfolios.

The key activities of a Senior Casualty Underwriter are:

• Ensure C&P Growth and Profit targets remain the main objective in decision making.
• Keep abreast of claims trends and amend guidelines or develop new covers as necessary.
• Keep abreast of developments in global markets and incorporate into our offerings where possible.
• Develop underwriting guidelines and rating for new products/ covers.
• Assist Broker Services on more complex covers that require specialist underwriter input.
• Maintain existing Commercial products to ensure market competitiveness and retain relevance
• Create appropriate underwriting rules and processes to balance customers’ needs with Santam’s shareholders interests.
• Be able to adjust wordings and design clauses to include or exclude cover in line with underwriting decisions whilst always being aware of the impact on other covers in the Commercial portfolio following any changes.
• Provide advice to the Specialist Liability Claims unit in wording interpretations on liability claims.
• Provide advice to the Complex Claims Unit in wording interpretations on Fidelity claims.
• Write internal circulars and Broker communications to advise internal and external stakeholders of new covers or complex concepts.
• Assist with reviewing of training material and adhoc training to both internal and broker staff.
• Handle all referrals of a complex nature and make underwriting decisions which require logical balancing of profit and growth considerations (incl. pricing decisions), as well as the impact on the rest of the Commercial portfolio ie. decisions cannot be made in isolation.
• Analyse and sign-off of broker bespoke products including discussing reasons for decisions taken with brokers

QUALIFICATIONS AND EXPERIENCE

• Bachelor of Commerce Degree/AIISA or comparable short term insurance qualification (focus on legal framework training would be preferred e.g. Law as a major).
• If B Comm only, should have completed or at least started insurance specific qualifications via IISA or Milpark.FAIS compliance (min of 120 credits in commercial insurance)
• FAIS compliance (min of 120 credits in commercial insurance)
• RE 5 qualification
• Advance knowledge in MS Office: Word, Excel, PowerPoint, Outlook
• Minimum of 7 years’ insurance industry experience.
• 5 years' spent in a technical commercial underwriting department.
• 5 years’ experience specifically in Commercial Liability underwriting
• Knowledge of Professional Indemnity and Directors and Officers insurance would be an additional benefit.

SKILLS AND KNOWLDGE

• In depth Liability, Fidelity and Group Personal Accident (GPA) technical underwriting skills and knowledge
• Able to simplify complex legal and insurance terms into plain language for staff and consumers.
• Ability to statistically analyse information and data
• Advanced numeracy skills
• Presentation skills
• Fully bilingual (English and Afrikaans) – written and verbal
• Excellent communication, networking and interpersonal skills
• Excellent writing skills
• Excel skills
• Planning and organising skills
• Negotiation skills

KNOWLEDGE

• Expert knowledge of Liability covers and how to find solutions to complex issues relating to these covers.
• Extensive knowledge of legal terms and South African legislation.
• Extensive short-term insurance knowledge including the principles of insurance and underwriting.
• Santam Underwriting and Policy Administration Systems, namely: WEBe, Mainframe, Guidewire
• Fully understand factors that should be considered when calculating Liability, Fidelity and GPA premiums and fully understand the total exposure of the Insured in respect of these covers.

COMPETENCIES

• Collaborates – building partnerships and working collaboratively and inclusively with others to meet shared objectives
• Client focus – building strong client relationships and delivering client centric solutions
• Drives results – consistently seizing opportunities and achieving results even under tough circumstances
• Flexibility and adaptability – rebounding from setbacks and adversity when facing difficult situations
• Cultivates Innovation – Creating new and better ways for the organisation to be successful
• Problem solving
• Ability to cope with conflicting demands and to prioritise tasks
• Developing and implementing strategy
• Ability to perform under pressure
• Enterprising and commercial thinking
• Attention to detail
• Leadership and influencing