Top Openings at Sun International

Job Purpose: 

• The learnership combines theoretical learning with practical workplace exposure to develop call centre, customer engagement, and communication skills while working in a fast‑paced, professional environment.

Job Requirements

Minimum Requirements: 

• Grade 12 (Matric).
• South African citizenship.
• An updated CV.
• No prior participation in a learnership within the same qualification.
• Strong communication skills and a willingness to learn.
• Relevant post‑Matric qualifications, if applicable.

Key Competencies:

• Strong listening and communication skills.
• Customer‑focused mindset.
• Basic computer literacy.
• Attention to detail.
• Willingness to learn, adapt, and grow.
• Professional attitude and reliability.

What You Will Gain:

• Formal, accredited training.
• Practical workplace experience.
• Monthly stipend.
• Exposure to a dynamic corporate environment.

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Main Purpose of the Job

• Responsible to supervise the day to day delivery of the food and beverage service and team within a specific outlet/conference centre with the objectives of maintaining standards of service; enhancing the customer experience; and controlling operating equipment and stock in line with Company standards.

Job Requirements

Minimum requirements (Education and Experience)

• 3 year Hotel School Diploma or equivalent National Qualification at a Diploma level
• 3-4 years in the Food and Beverage industry including experience in banqueting, in-room dining, and/or restaurant operations
• Food and Beverage experience in a Casino environment would be an advantage
• Work conditions and special requirements
• Ability to work shifts that meet operational requirements
• Mobility and ability to move around as per job requirements (including with the use of aids)
• Physically be able to move operating equipment
• Have an open attitude to perform similar functions in alternative outlets due to operational requirements

Duties and responsibilities include

Shift Supervision:

• Put in place staff scheduling and duty allocations to ensure maximum coverage
• Handle shift briefings / handovers / shift reports
• Interact and be present on the floor during service to understand and assist clients with requests, special requirements, recommendations, concerns, resolution of complaints, etc.
• Manage staff appearance and floor appearance/ functioning of equipment and systems for the outlet
• Report and resolve any issues experienced
• Manage the control of stock and operating equipment as per SOP for the outlet
• Cash-ups at the end of the shift

Food & Beverage Product Offering:

• Monitor service offering / products and pricing within F&B outlets on the casino floor
• Make recommendations of improvements to the product and service offering
• Compile and co-ordinate the food and beverage promotional calendar for the outlet
• Monitor customer service standards in the outlet and identify any areas of concern
• Conduct maintenance walkabouts for front of house and back of house areas
• Monitor health, safety, hygiene and environmental elements in the outlet
• Monitor the use and storage of operating equipment
• Monitor stock control and operating equipment control processes
• Investigate variances / discrepancies and take necessary action to correct

Conferencing product:

• Liaises with clients
• Attends pre-conference meetings
• Provides client with relevant solutions / options for conferencing
• Conduct QA to ensure set-up is in line with client requirements
• Is present at functions to ensure execution is in line with client requirements
• Manages staff appearance and floor appearance/ functioning of equipment and systems
• Control and management of stock and operating equipment as per SOP
• Liaises with Technical to ensure maintenance schedule plan is adhered to
• Monitors and reports on functions
• Conducts post-mortem on events and makes recommendations for improvements
• Provides ideas and solutions that are innovative and in line with industry trends

People Supervision:

• Supervise staff conditions of employment, e.g. attendance, absenteeism, leave, adherence to policies and procedures
• Identification of employee training needs
• Perform on the job training and coaching to close developmental gaps and build succession for a talent pipeline within the outlet
• Manage employee relations within the department
• Staff communication and motivation
• Performance contracting, reviews and development
• Assist in providing resources and removing obstacles to performance
• Onboarding of new staff members

Financial Control:

• Authorise spend in line with budget
• Conduct accurate 10, 20-day stock takes for the outlet in line with Company process.
• Report on any variances for the outlet

Deliver Customer Experience:

• Monitor service standards and staff: guest interaction on the floor to ensures all guests are treated with courtesy and respect at all times
• Handle and resolve any quest special requests, queries or complaints
• Shift hand over ensures that staff can provide customers with relevant service
• Understand, record and implement special requirements for return guests and VIPs

Technical competencies

• Food & Beverage Costing
• Food & Beverage Product Knowledge
• Speciality Beverage Knowledge – Wine, Barrister
• Team Planning
• Operational Management
• Product Development
• Stock Control
• Intermediate Computer Skills
• Micros / Opera is preferred

Core behavioural competencies

• Problem solving
• Implementing and co-ordinating resources
• Assessing and evaluating information
• Planning
• Decision-making skills
• Developing relationships
• Analytical thinking
• Results orientation

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Job Purpose

• The Gaming segment will lead the Gaming Strategy and business objectives for Sun International, providing thought leadership and advice on measuring product performance, revenue growth, operational governance and service standards, as well as building strategic relationships and partnerships with key stakeholders; and leading the integration of group-wide projects into operations. 
• The VIP Executive Host (Chinese Speaking) as part of the central VIP Gaming team will be responsible for implementing the VIP customer program and mobilising Chinese VIP and other VIP customers across gaming operations at multiple Sun International properties with the aim of creating great customer experiences for our VIP gaming customers in order to acquire, build and retain relationships with these customers, grow VIP business and achieve or exceed revenue and visitation targets, in line with gaming regulations; legislative requirements and company standards. 

Key Performance Areas

• Build and maintain networks with our VIP Chinese gaming customers to build relationships and mobilise business across properties
• Participate in managing high-value customer accounts to increase customer visits and promote revenue growth, including communicating and conducting regular follow-ups to maintain the relationships, promoting brand loyalty and ensuring SI as the brand of choice
• Provide input and insights and make recommendations around VIP plans by determining and evaluating trends and Chinese customer preferences, using business intelligence tools and data to ensure the Sun International VIP product remains relevant and attractive
• Leverage off direct marketing offers and promotional events in order to mobilise VIP customers and business
• Utilise customer recognition triggers to enhance customer experiences for relevant VIP customers
• Implement plans and initiatives to promote Sun International’s gaming facilities, events and VIP player recognition across business operations
• Collaborate with unit teams around plans for VIP customers visiting the properties, including transport, meet and greet processes on arrival and departure, room checks and reservations; tickets for special events, etc.
• Oversee the co-ordination and arrangements for relevant customer excursions, activities and requirements during their stay
• Manage customers’ special requests and all inbound calls to resolution ** Handle any complaints, disputes and suggestions and escalate when required
• Host and entertain VIP gaming customers as required
• Recognise customers on special occasions including birthday and other important dates.
• Work within current business strategies and recognize potential opportunities for new business and customer acquisition
• Facilitate the organisation of VIP events with relevant departments and attend VIP gaming events to build and grow relationships with key customers
• Manage VIP customers using CRM in line with targets, and accurately update clients’ profiles with preferences on an ongoing basis in order to maintain data integrity
• Maintain the confidentiality of customer’s information in all gaming and CRM systems
• Manage the individual VIP customer’s comp spend in line with the re-investment model and Central Comp policy, indicating offerings to activations in order to generate revenues
• Update hotel operations timeously of any changes to billing requirements ** Build relationships with business partners and service providers to be leveraged to mutual benefit in building customer relationships ** Record and report on ROI’s for all functions and VIP initiatives; customer play statistics, and other analyses as may be required.
• Provide input into innovative concepts and customer insights to showcase VIP gaming opportunities that will increase customer activity, site visitations and footfall to the various properties
• Implement solutions to improve overall customer experience and offerings to VIP customers to address identified gaps and opportunities.
• Track and analyse feedback from clients with regards their experiences, taking any remedial action to address areas of concern with relevant stakeholders
• Provide advice and support to the VIP Personal Hosts at unit level that have the Player development portfolio, to identify and build relationships with key gaming customers. 

Job Requirements

Education

• Grade 12
• 3-Year Tertiary qualification in marketing or similar is an advantage

Experience

• Minimum of 6 years' experience in a VIP gaming environment including 3 years personal hosting experience is essential
• Supervisory experience would be an advantage
• Have an ability to speak Mandarin (essential) and Cantonese (is preferable) and understand Chinese culture and preferences 

Skills and Knowledge

• Creating solutions
• Integrating (Connecting, Relating, Managing Conflict)
• Analysing
• Initiating and Implementing Skills
• Ownership and Control
• Managing Customer & Stakeholder relationships
• Emotional Maturity
• CRM systems
• Negotiating skills
• Networking skills
• Knowledge of gaming industry
• Manipulation of system data
• Report writing
• Advanced written and verbal communication skills
• Proficient computer skills – MS Office
• Sales forecasting and reporting
• Financial and Business acumen
• Cultural understanding & protocol
• Ability to communicate (written and verbal) in Mandarin and Cantonese (preferable)
• Project management 

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Job Purpose

• The Financial Accountant as part of the SSC reporting team will be responsible to prepare, process and deliver financial, transactional and accounting processes, the reconciliation of expenses, and the reporting of financial accounts for the business unit properties.
• This will include delivering Management Accounts, VAT calcs, Tax calcs (including provisional tax), SARS verifications, AFS, releasing payments in line with Company standards, regulations and legislation, with specific regard to streamlining costs and improving financial operating standards.

Key Performance Areas

• Complete monthly accounting activities and reporting for the respective business operations to ensure the financial performance and reporting position of the business unit is accurate, up-to-date and complete
• Monitor accounts to ensure that all charges and expenses have been accounted for accurately and timeously
• Ensure all the necessary accounting transactions have been posted for a period to ensure that the trial balance is complete, accurate and valid for reporting purposes
• Review and post accruals and provisions respectively to ensure accuracy and completeness
• Review and approve journals completed by the business units
• Process month-end re-evaluations of foreign currency balances
• Provide a basis for allocating expenditure to various cost centres and general accounts
• Monitor intercompany accounts between SIML and the Business Unit, investigating and resolving any intercompany variances
• Process month end journals with informative and precise narrations for finalisation of monthly financial reporting result
• Compile, monitor and review monthly, quarterly and annual Balance Sheet reconciliations, ensuring these are complete and that all outstanding items are investigated and cleared within deadlines
• Reconcile the balance sheet to the relevant sub-Ledger or source document
• Complete VAT calculations timeously – including the preparation and submission of supporting documentation to SARS via eFiling, and the resolution of queries in line with deadlines
• Control opening and closing dates of periods according to timetable
• Identify outstanding items on the workflow system and follow up and or ensure error items are cleared
• Prepare annual financial statements
• Review, release and approve bank payments on various banking platforms (Nedbank, ABSA, Standard Bank, etc.) after verifying validity of payments against valid supporting documentation
• Co-ordinate and complete month-end and year- end in line with deadlines
• Record, file and / or destroy necessary records in line with standards
• Prepare income and deferred tax calculations for the period
• Manage and submit information in response to audit requests for the relevant entities
• Interact with clients and provide professional service standards and solutions
• Handle any escalated complaints, disputes and suggestions as required
• Align practices with governance standards, ensuring all policies and practice is aligned to legislation, regulations and group and SSC standards, escalating any errors
• Liaise with the unit finance department to sign off month-end/financials within stipulated timeframe
• Proactively work with internal stakeholders to identify risk areas and address these, making value-add recommendations for cost savings, based on financial information and evaluating proposed projects
• Partner with Business Unit financial accountants and financial managers to ensure management are kept updated on latest developments; risks identified and recommendations made to find a solution for improved excellence in accounting processes and standards
• Report and consult with top management on risk areas and remedial action to be taken
• Maintains professional and technical knowledge by attending educational workshops; reviewing professional publications; establishing personal networks; participating in professional societies.

Job Requirements

Education

• Grade 12
• BCom degree with CTA (Honours) with completed articles, CA(SA)

Experience

• 6 years’ experience in a financial accounting and reporting environment
• Strong understanding of financial regulations and the legislative environment

Skills and Knowledge

Core behavioural competencies

• Conceptualising
• Analytical skills (including attention to detail)
• Influencing Skills
• Managing Risks, Results and Relationships
• Decision-making
• Emotional Maturity
• Ability to handle pressure and meet deadlines
• Planning & organising

Technical / proficiency competencies

• Knowledge of statutory legal and tax requirements
• Strong technical knowledge including IFRS developments
• Strong knowledge of accounting systems
• Accounting principles (IFRS), practices and procedures
• Balance Sheet Reconciliations
• Process improvement
• Tax calculations
• SARS verifications
• VAT calculations and submissions
• Preparation of AFS
• Networking skills
• Computer Proficiency in MS Office (Advanced Excel); Cognos or similar, IFS (advantage)
• Business acumen
• Full understanding of the budgeting and forecasting process