Top Roles at Virgin Active South Africa

Your Purpose...

• To inspire people to live active lives shall be responsible for completing maintenance plans and tasks.
• Assisting with maintenance administration.
• The Maintenance Operator is hands on in their position completing maintenance plans and tasks, to the Regional standards and at all times delivering service excellence.

Your Duties and Responsibilities...

COMPLETING MAINTENANCE PLANS AND TASKS AS INSTRUCTED

• Check job book, fitness checklist and open/close MOD checklist for faults.
• Complete tasks from RAP sheet of brand standards and within time constraints.
• Attend to breakdowns/incidents as required and within turn around time.
• Receive instructions from daily meeting with Maintenance Technician/Manager.
• Carry out preventative maintenance and service plans.
• Be hands on in repair of all equipment, and premises (including outside of premises).

Complete daily tasks according to timelines and standards.

Work within all health & safety requirements.

• Good general housekeeping.
• Ensure cleanliness, hygienic, safe, tidy work areas.
• Correct storage of tools, consumables and equipment.
• To familiarise self with OSH Act.
• To seek advice if unclear on the correct usage/storage of any equipment/consumable in terms of health & safety.

Assisting with Maintenance Administration

Complete stock control

• Monitor regularly used consumables
• Report need for replacement to management.

Assist with reports 

• Complete pool logs.
• Complete downtime reports.
• Mark off completed tasks in job books.
• Complete standard checklists for preventative maintenance.

Our Minimum Requirements...

We can't live without...

• Matric
• 1-2 years experience in a similar role

We'd like you to have...

• Adaptability (must be able to adapt to a fast paced, changing environment)
• Be curious (must be willing to succeed, seek opportunities to learn and grow)
• Have a winning mentality (must be willing to go over and above to achieve success)
• Must be motivated to achieve success.
• A commitment to making a difference in people’s lives.
• A Growth mindset
• The ability to work independently.
• Trustworthiness (must always act in doing the right thing)
• A drive to create moments of magic for our members.
• The ability to make decisions and take ownership and responsibility for the decision.
• Action orientation

We'd love you to have...

• Wellness knowledge, beyond the health club
• The ability to make quick and bold decisions.
• The ability to be agile.
• The ability to be collaborative.
• High Interpersonal skills (EQ)

Closing Date 30 June 2026

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Your Purpose...

• To inspire people to live active lives
• The role of the Fitness Instructor is to promote our world-class fitness products and to increase member retention through effective new member induction. This role will also be responsible to promote existing and new fitness initiatives as well as products and services to members.

Your Duties and Responsibilities...

• To at all times do your bit towards achieving our purpose to Inspire people to live an active life, this is achieved by believing and living our values through all we do, always innovating, inspiring people, have fun and do the right thing.
• Building relationships with members to achieve member retention
• Conducting fitness initiatives to increase member retention
• Adhering to operational & administrative requirements
• Ensure the health and safety of members at all times
• Actively managing ongoing training and self-development to keep abreast of industry changes
• Actively assist and promote the ancillary products and services available to members

Our Minimum Requirements...

We can't live without...

• Matric qualification
• Industry recognized fitness qualification essential
• A minimum of 6 months experience within fitness
• First Aid qualification with AED certification
• Ability to work shifts which includes weekends and public holidays
• Experience in member service (customer service)
• Must be a people’s person and be able to assist and guide our members

We’d like you to have…

• Adaptability (must be able to adapt to a fast paced, changing environment)
• Be curious (must be willing to succeed, seek opportunities to learn and grow)
• Have a winning mentality (must be willing to go over and above to achieve success)
• Must be motivated to achieve success.
• A commitment to making a difference in people’s lives.
• A Growth mindset
• The ability to work independently.
• Trustworthiness (must always act in doing the right thing)
• A drive to create moments of magic for our members.
• The ability to make decisions and take ownership and responsibility for the decision.
• Action orientation

We'd love you to have...

• Wellness knowledge, beyond the health club
• The ability to make quick and bold decisions.
• The ability to be agile.
• The ability to be collaborative.
• High Interpersonal skills (EQ)

 Closing Date 26 June 2026

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Your Purpose...

• Is to “change people’s lives for the better through wellness”;
• We deliver social wellness experiences that enable people to meet their personal wellness goals, through holistic physical, mental nutritional and social wellbeing.
• We are seeking a well-rounded in-house legal advisor with a focus on property, commercial, regulatory and consumer law.

Your Duties and Responsibilities...

• Draft, review, negotiate and provide legal advice across the business in respect of a wide range of agreements, including commercial leases, supplier agreements, SLA’s, MSA’s with a primary focus on the property portfolio.
• Handling and assisting the Clubs and the Customer Engagement teams with member issues insofar as they relate to legal and/or membership contract matters, advising on in-Club member disciplinary matters, liaising with Club General Managers and Insurers, and ensuring implementation of Club rules and operational standards for disciplinary
• Provide legal support to the Legal Director in relation to corporate matters, including assisting with annual audit matters, due diligence, corporate agreements, trademark license arrangements and finance.
• Manage litigation in conjunction with external
• Company secretarial
• Identify and mitigate legal risks in business operations and
• Support internal stakeholders with practical, business-oriented legal
• Monitor and interpret legislative and regulatory developments in South
• Maintain and improve contract templates and
• Ensure compliance with applicable legislation, including:
• Consumer Protection Act (CPA)
• National Credit Act (where applicable)
• Protection of Personal Information Act (POPIA)
• Develop and implement legal compliance frameworks and policies..

We can’t live without…

• LLB Degree and admission as an Attorney of the High
• 6-8 years post admission experience
• Strong knowledge of commercial lease agreements and property law
• Strong knowledge of South African legal and regulatory framework
• Excellent contract drafting and negotiation skills
• Sound understanding of risk management and compliance
• Strong analytical and problem-solving ability
• Ability to balance legal risk with commercial objectives
• Excellent communication and stakeholder management skills
• High level of attention to detail
• Commercial acumen
• Integrity and ethical judgment
• Proactive and solution-oriented mindset
• Ability to work independently and manage multiple priorities
• Strong organisational and time management skills

Core Interpersonal Skills:

• Emotional Intelligence
• Active Listening
• Cultural Awareness and Fluency
• Empathy

Operational & leadership Skills Required:

• Attention to Detail
• Resilience and Composure
• Problem solving and conflict resolution
• Adaptability
• Relatability
• Situational Awareness
• Curiosity
• Time Management
• Digital Fluency

Closing Date 26 June 2026

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Job Description

• We’re looking for swim instructors who can deliver structured, safe, and fun Learn to Swim classes to children and adults. You will manage your own schedule and clients while working in collaboration with our Swim Manager.

Key Responsibilities:

• Deliver Learn to Swim lessons (group or private).
• Track progress and communicate with parents.
• Ensure safety at all times.
• Provide feedback and foster confidence.
• Comply with pool and health regulations.

Minimum Requirements:

• Valid Learn to Swim instructor certification.
• Current CPR certification.
• Experience teaching all ages.
• Clear, positive communication skills.

Bonus if you have:

• Lifeguard certification.
• Swim Squad or stroke correction experience.

Closing Date 28 June 2026

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Your Purpose...

• The Service Ambassador is responsible for providing exceptional in-club member experiences using the available tools and platforms across areas such as our service/reception area, exercise floor, studios, swimming facilities and extended lounge areas.
• This role is key in engaging our members across all offerings in club as well as online. This role supports the retention of our members through daily interaction and engagement.

Your Duties and Responsibilities...

Conducting Front of House Duties

• Control access into the facility
• Communicate and provide information to staff, members and prospective members
• Deliver on member needs and experiences from entry to exit
• Adhere to operational standards, and administration policies and procedures

Engaging with Members

• Deliver excellent customer service (experiences) throughout the club to achieve NPS and member sentiment score targets
• Drive digital engagement with members on our various platforms as our digital offering evolves
• Expose members to online or digital exercise offerings that are personalised / tailored to meet individual member needs
• Retain members
• Build member relations
• Resolve complaints for each member or incident
• Engage members to our fitness initiatives (events) to increase member retention

Delivering the Member Floor Experience

• Promote safe exercise
• Manage member adherence to club rules and standards
• Manage member adherence to safety protocol
• Maintain the cleanliness of the floor

Participating in Ongoing Training & Self-Development

Our Minimum Requirements...

We cannot live without...

• Grade 12 Senior Certificate or NQF Level 4 equivalent
• Successful completion of Reception Academy
• Good understanding and knowledge of digital platforms
• Sound knowledge of Virgin Active exercise experiences
• Comprehensive understanding of the customer journey and the desired customer experience
• Sound knowledge of club rules, operating standards and safety protocol
• Minimum of 12 months experience within a face to face customer facing role
• Proven ability to resolve member questions and queries
• Embody the business values
• People centric
• Passionate about exercise

We’d like you to have…

• Adaptability (must be able to adapt to a fast paced, changing environment)
• Be curious (must be willing to succeed, seek opportunities to learn and grow)
• Have a winning mentality (must be willing to go over and above to achieve success)
• Must be motivated to achieve success.
• A commitment to making a difference in people’s lives.
• A Growth mindset
• The ability to work independently.
• Trustworthiness (must always act in doing the right thing)
• A drive to create moments of magic for our members.
• The ability to make decisions and take ownership and responsibility for the decision.
• Action orientation
• Administer First Aid (valid First Aid Level 1 certificate)
• Excellent relationship-building skills
• Problem-solving skills
• Good communication skills
• Ability to resolve conflict

We'd love you to have...

• Wellness knowledge, beyond the health club
• The ability to make quick and bold decisions.
• The ability to be agile.
• The ability to be collaborative.
• High Interpersonal skills (EQ)

go to method of application »

Job Description

• To change people’s lives through wellness. We are passionate about supporting people to lead healthy, fulfilled lives by providing a space where they can focus on their physical, mental and social well-being. Wellness can be confusing. We make it easy, honest, and welcoming for everyone.
• Our mission is to deliver Social Wellness Club experiences that enable people to meet their personal wellness goals, through holistic physical, mental, nutritional and social wellbeing. At Virgin Active wellness is not just about fitness - it’s about creating real experiences that support members in their holistic health journey.
• We provide a luxury wellness environment that fosters personal growth, community, and transformation. Our approach is accessible, inclusive, and built on the foundation of social wellness. We operate as a full-time onsite function - because we believe the best ideas come to life when we’re collaborating in person, sharing thoughts, and building together.

Our wellness offering is built on core pillars which define who we are and how we deliver on our promise:

• Refreshing Real Experiences: Experiences that feel alive — no fake smiles, no dull workouts.
• Real Guidance: Pro advice without the jargon.
• Real Progress: Coaching made just for you, so it actually lasts.
• Real Community: Everyone’s welcome, everyone belongs.
• Real Innovation: Our app keeps you ahead of the curve — never behind.

Your Purpose…

• This role is responsible for providing exceptional in-club member experiences using the available tools and platforms across areas such as our service/reception area, exercise floor, studios, swimming facilities and extended lounge areas. This role is key in engaging our members across all offerings in club as well as online. This role supports the retention of our members through daily interaction and engagement

Conducting Front of House Duties

• Control access into the facility
• Communicate and provide information to staff, members and prospective members
• Deliver on member needs and experiences from entry to exit
• Adhere to operational standards, and administration policies and procedures
• You will be required to work an MOD shift\s from time to time as directed by the business.

Engaging with Members

• Deliver excellent customer service (experiences) throughout the club to achieve NPS and member sentiment score targets
• Drive digital engagement with members on our various platforms as our digital offering evolves
• Expose members to online or digital exercise offerings that are personalised / tailored to meet individual member needs

Retain members

• Build member relations
• Resolve complaints for each member or incident
• Engage members to our fitness initiatives (events) to increase member retention
• Delivering the Member Floor Experience

Promote safe exercise

• Manage member adherence to club rules and standards
• Manage member adherence to safety protocol

Maintain the cleanliness of the floor

• Participating in Ongoing Training & Self-Development
• Meet the expected requirements of learning programmes