Virgin Active was born in 1999. With 45 health clubs in the UK (8,500 employees!) and almost 250 globally, were one of the fastest-growing businesses within the Virgin Group. Were renowned for our outstanding customer service and helping our member be their personal best. Everyones welcome at Virgin Active. Young or old. Fit or unfit. Its all good. We set...
Read more about this company
Your Purpose...
- The Service Ambassador is responsible for providing exceptional in-club member experiences using the available tools and platforms across areas such as our service/reception area, exercise floor, studios, swimming facilities and extended lounge areas.
- This role is key in engaging our members across all offerings in club as well as online. This role supports the retention of our members through daily interaction and engagement.
Your Duties and Responsibilities...
Conducting Front of House Duties
- Control access into the facility
- Communicate and provide information to staff, members and prospective members
- Deliver on member needs and experiences from entry to exit
- Adhere to operational standards, and administration policies and procedures
Engaging with Members
- Deliver excellent customer service (experiences) throughout the club to achieve NPS and member sentiment score targets
- Drive digital engagement with members on our various platforms as our digital offering evolves
- Expose members to online or digital exercise offerings that are personalised / tailored to meet individual member needs
- Retain members
- Build member relations
- Resolve complaints for each member or incident
- Engage members to our fitness initiatives (events) to increase member retention
Delivering the Member Floor Experience
- Promote safe exercise
- Manage member adherence to club rules and standards
- Manage member adherence to safety protocol
- Maintain the cleanliness of the floor
Participating in Ongoing Training & Self-Development
Our Minimum Requirements...
We cannot live without...
- Grade 12 Senior Certificate or NQF Level 4 equivalent
- Successful completion of Reception Academy
- Good understanding and knowledge of digital platforms
- Sound knowledge of Virgin Active exercise experiences
- Comprehensive understanding of the customer journey and the desired customer experience
- Sound knowledge of club rules, operating standards and safety protocol
- Minimum of 12 months experience within a face to face customer facing role
- Proven ability to resolve member questions and queries
- Embody the business values
- People centric
- Passionate about exercise
We’d like you to have…
- Adaptability (must be able to adapt to a fast paced, changing environment)
- Be curious (must be willing to succeed, seek opportunities to learn and grow)
- Have a winning mentality (must be willing to go over and above to achieve success)
- Must be motivated to achieve success.
- A commitment to making a difference in people’s lives.
- A Growth mindset
- The ability to work independently.
- Trustworthiness (must always act in doing the right thing)
- A drive to create moments of magic for our members.
- The ability to make decisions and take ownership and responsibility for the decision.
- Action orientation
- Administer First Aid (valid First Aid Level 1 certificate)
- Excellent relationship-building skills
- Problem-solving skills
- Good communication skills
- Ability to resolve conflict
We'd love you to have...
- Wellness knowledge, beyond the health club
- The ability to make quick and bold decisions.
- The ability to be agile.
- The ability to be collaborative.
- High Interpersonal skills (EQ)
go to method of application »
Job Description
In a nutshell (your purpose) …
- Is to “change people’s lives for the better through wellness”;
- We deliver social wellness experiences that enable people to meet their personal wellness goals, through holistic physical, mental nutritional and social wellbeing.
- The purpose of this role is to execute the national sales strategy across their area, ensuring strong leadership, planning, and support to achieve club sales unit and revenue targets.
- The role drives performance through strong leadership, structured activity, people and performance plan.
A day in the life (your duties & responsibilities) …
Sales Performance & Delivery
- Drive achievement of area sales budgets (net member movement & revenue) across all clubs.
- Translate national strategy into clear, actionable plans at club level.
- Monitor daily, weekly, and monthly performance and intervene quickly to close gaps.
- Report on key sales performance metrics with plans for intervention to maximise or improve.
Activity & Performance Management
- Ensure consistent activity management across all clubs (leads, calls, appointments, conversions).
- Hold Sales Managers accountable to clear KPIs, standards, and routines.
- Implement structured performance management (targets, reviews, corrective action where required).
- Support clubs through opening lucrative business building opportunities within the relative catchment area.
Coaching, Training & Capability Building
- Coach Sales Managers to improve sales leadership, execution, and team performance.
- Drive in-club coaching, ensuring training is applied and embedded to standard.
- Standardise and scale best-practice sales behaviours across the area.
- Deliver and facilitate structured training content in line with regional needs or national direction
Recruitment, Talent & HR Discipline
- Take accountability for recruitment, selection, and onboarding of Sales Managers and consultants.
- Build a strong talent pipeline and succession plan across clubs.
- Ensure HR policies, performance processes, and conduct standards are consistently applied.
Culture & Leadership
- Build a high-performance, accountable, and disciplined sales culture.
- Reinforce expectations around urgency, professionalism, and execution excellence.
- Align all teams to the Social Wellness / 2nd Space value proposition.
Member-Centric Growth
- Ensure sales teams drive quality onboarding and early member engagement.
- Monitor and improve retention drivers through better sales behaviours.
- Use member insights to influence long-term value, not just acquisition.
Reporting & Insights
- Provide clear, data-driven reporting on performance, risks, and opportunities.
- Use insights to guide decision-making and prioritise actions.
- Ensure accuracy and discipline in all sales systems and reporting tools.
What we need from you (our minimum requirements) …
- Matric qualifications are essential
- 1–2 years multi-site management experience or completed relevant training in multi-site management
- 2–3 years sales management experience
- Proven experience developing and maintaining successful sales teams
- Strong understanding of the consumer sales process, including pipeline management, lead conversion, performance tracking, and optimization of key conversion metrics.
- Strong training and coaching ability
- Excellent communication, interpersonal, and presentation skills
- Strong leadership capability with the ability to inspire, coach, and develop high-performing Sales Managers
- Data-driven and analytical, with the ability to translate insights into actionable sales strategies
We’d like you to have… (attributes)
- Commercially astute with a strong focus on achieving targets and driving regional growth
- Customer-centric mindset with a passion for delivering exceptional, service-led experiences
- Ability to drive consistency and execution across multiple clubs and teams
- High level of accountability, ownership, and orientation results
- Adaptable and resilient, with the ability to perform in a fast-paced, target-driven environment
- Strategic thinker with the ability to identify opportunities and implement improvement initiatives
- Effective communicator with strong interpersonal and stakeholder management skills
Core Interpersonal Skills:
- Emotional Intelligence- proven ability to anticipate the needs of others before they are voiced
- Active Listening- Able to genuinely hear concerns with the ability to defuse tense situations and ensuring members and staff feel heard and valued
- Cultural Awareness and Fluency- understand international norms, etiquette and diverse backgrounds to provide a welcoming environment for our international and VIP members
- Empathy – be able to understand, or and be aware of, someone else’s feelings especially during stressful situations, such as travel delays or billing disputes
Operational & leadership Skills Required:
- Attention to Detail, noticing the small things
- Resilience and Composure, be able to remain calm and optimistic under extreme pressure, during peak or periods or system failures
- Problem solving and conflict resolution – be able to turn challenges into opportunities by thinking and acting quickly to resolve issues before they impact a member’s experience
- Adaptability: be flexible to handle unpredictable shifts in processers, resource changes, last minute VIP guest arrivals, or sudden changes in event plans.
- Relatability – the capacity to connect with diverse stakeholders across all backgrounds
- Situational Awareness – constantly monitoring the environment to identify members who need support or help
- Curiosity- the ability to seek out and transform standard transactions into personalised stories and memorable experiences
- Time Management – the ability to efficiently meet stringent deadlines while maintaining a relaxed and unhurried demeanor for guests.
- Digital Fluency – must be proficient in new age technology and systems
Closing Date 14 August 2026
go to method of application »
Your Purpose...
- To change peoples, lives for the better through wellness, through delivering on OUR PROMISE, which is to welcome and know our members. Be the host whilst owning every interaction and make the member experience memorable
- To drive a social wellness club by having a natural service orientation with a deep passion for wellness and desire to make a positive difference every day
- The Club Experience Manager is a dynamic and customer experienced focused person who will be responsible for ensuring an exceptional experience at Virgin Active. The role involves leading customer experiences, executing strategies that will enhance members satisfaction, and leading a team dedicated to providing outstanding service.
Your Duties and Responsibilities...
Member Experience Management:
- Monitor and enhance all aspects of the member experience, ensuring they meet established business standards.
- Analysing member feedback and ensuring corrective action plans are put in place to enhance member experience
- Address member feedback proactively to continuously improve service delivery, actively managing complaints and resolutions times in club.
- Manage access and usage of the facilities in all areas
Support and Interaction with Members:
- Be the custodian of escalated member queries and complaints, and ensure that queries and complaints are dealt with effectively and timeously, keeping in mind Our Promise pillar of "own every interaction"
- Facilitate effective communication channels for member inquiries and concerns.
- Ensure collaboration across all functions within the club and regional support teams to ensure effective resolution of delivery of club experience expectations.
Execution of Wellness Vision:
- Implement the established wellness philosophy and ensure all member experiences reflect this vision.
- Communicate the importance of wellness to both staff and members, promoting a culture of health and vitality.
Enhancement of Physical Spaces:
- Oversee the maintenance and presentation of physical spaces and facilities, ensuring they are welcoming and conducive to wellness activities.
- Collaborate with facilities management to address any issues affecting member experience.
Social Wellness Program Implementation:
- Execute wellness programs, events, and initiatives that engage members and promote healthy lifestyles whilst ensuring this drives member retention.
- Collaborate with facilities management to address any issues affecting member experience.
Community Engagement:
- Encourage social interaction among members to build a strong community within the club.
- Identify opportunities for partnerships with local wellness organizations to enhance member offerings.
Performance Monitoring:
- Monitor Service delivery through setting performance standards.
- Track member satisfaction and engagement metrics, using data to inform continuous improvement efforts.
- Report regularly on the success of implemented initiatives to leadership.
People Management:
- Recruit, develop and foster a culture of community and service by ensuring everyone has exceptional service and hosting skills.
- Onboarding and retention of people.
- Create an engaging and inspiring environment by living our People Promise (Be Yourself, Go Together, Work Hard, & Dream Big) as a leader.
Our Minimum Requirements...
We can't live without...
- Matric\grade 12 qualification
- Qualification in sports management, health and wellness, business administration or related field advantageous
- Minimum of 2-4 years in a management role with the health and fitness industry or customer focused environment
- Proven experience in digital engagement platforms
- Proven experience in managing member experiences, activations and events
- Background in wellness programs, community engagement or similar initiatives
- VASA Product Academy or Product Qualification
- Proactive Solution orientation
- Train the Trainer VASA
We’d like you to have...
- Adaptability (must be able to adapt to a fast paced, changing environment)
- Be curious (must be willing to succeed, seek opportunities to learn and grow)
- Have a winning mentality (must be willing to go over and above to achieve success)
- Must be motivated to achieve success.
- A commitment to making a difference in people’s lives.
- A Growth mindset
- The ability to work independently.
- Trustworthiness (must always act in doing the right thing)
- A drive to create moments of magic for our members.
- The ability to make decisions and take ownership and responsibility for the decision.
- Action orientation
We'd love you to have...
- Wellness knowledge, beyond the health club
- The ability to make quick and bold decisions.
- The ability to be agile.
- The ability to be collaborative.
- High Interpersonal skills (EQ)
Closing Date 31 August 2026
go to method of application »
Your Purpose...
- Is to “change people’s lives for the better through wellness”;
- We deliver social wellness experiences that enable people to meet their personal wellness goals, through holistic physical, mental nutritional and social wellbeing.
- Lead commercially valuable partnerships that create sustainable member growth, stronger brand relevance and measurable commercial return for Virgin Active.
- The purpose of this role is to own corporate sales growth, strategic partnerships and partnership-linked acquisition opportunities, ensuring Virgin Active moves beyond account signing into deeper account penetration, event activation and conversion of staff, customers and communities into members.
- The role must translate partnerships into measurable commercial outcomes by linking national opportunities to regional execution, club activation and a clear sales playbook.
Your Duties and Responsibilities...
- Develop, implement, and continuously evolve the national Corporate Sales and Strategic Partnerships strategy aligned with Virgin Active’s commercial objectives
- Own the corporate and partnerships growth strategy across acquisition, penetration, activation and commercial value creation.
- Lead and develop the corporate key account management team, ensuring each account has clear targets, pipeline discipline, activation plans and measurable outcomes.
- Convert partnerships into sales opportunities by building propositions for employees, customers, members and communities linked to each partner.
- Own strategic relationships with key partners, sponsors and large accounts, ensuring Virgin Active is positioned as a wellness growth partner rather than only a discounted membership provider.
- Translate national partnership strategies into regional execution through Regional Heads of Sales and Club Operations.
- Work with Marketing, Sponsorship and Brand to build campaigns, webinars, events, digital journeys and partner offers that support acquisition and conversion.
- Drive commercial discipline across the function, including target setting, pipeline tracking, forecast accuracy, activation ROI and partner review cycles.
- Identify and develop new strategic growth opportunities across segments such as banking, medical / wellness schemes, schools, youth, sporting communities and sponsored ecosystems.
- Ensure partner and corporate offers are commercially viable, legally compliant, operationally executable and aligned to retention, yield and member-quality principles.
- Report monthly on corporate and partnership pipeline, account performance, activation results, member movement, revenue and strategic risks / opportunities.
Our Minimum Requirements...
We can’t live without…
- Formal Matric qualification.
- Relevant tertiary qualification in Business, Sales, Marketing, Commerce or a related field.
- 7+ years’ leadership experience in corporate sales, B2B partnerships, account management, sponsorship conversion or a similar commercial role.
- Proven experience managing large accounts and converting relationship value into measurable sales outcomes.
- Strong commercial and negotiation capability, with a good understanding of value exchange, pricing, ROI and partnership economics.
- Proven ability to work cross-functionally across sales, marketing, product, operations and external partners.
- Strong presentation and stakeholder-influencing capability, including senior-level relationship management.
- Highly organised, data-driven and strong in pipeline / forecast management.
- Comfortable with travel where account, region or activation requirements demand it.
Core Interpersonal Skills:
- Emotional Intelligence- proven ability to anticipate the needs of others before they are voiced
- Active Listening- Able to genuinely hear concerns with the ability to defuse tense situations and ensuring members and staff feel heard and valued
- Cultural Awareness and Fluency- understand international norms, etiquette and diverse backgrounds to provide a welcoming environment for our international and VIP members
- Empathy – be able to understand, or and be aware of, someone else’s feelings especially during stressful situations, such as travel delays or billing disputes
Operational & leadership Skills Required:
- Attention to Detail, noticing the small things
- Resilience and Composure, be able to remain calm and optimistic under extreme pressure, during peak or periods or system failures
- Problem solving and conflict resolution – be able to turn challenges into opportunities by thinking and acting quickly to resolve issues before they impact a member’s experience
- Adaptability: be flexible to handle unpredictable shifts in processers, resource changes, last minute VIP guest arrivals, or sudden changes in event plans.
- Relatability – the capacity to connect with diverse stakeholders across all backgrounds
- Situational Awareness – constantly monitoring the environment to identify members who need support or help
- Curiosity- the ability to seek out and transform standard transactions into personalised stories and memorable experiences
- Time Management – the ability to efficiently meet stringent deadlines while maintaining a relaxed and unhurried demeanor for guests.
- Digital Fluency – must be proficient in new age technology and systems
Closing Date 11 August 2026
go to method of application »
Your Purpose...
- Is to “change people’s lives for the better through wellness”;
- We deliver social wellness experiences that enable people to meet their personal wellness goals, through holistic physical, mental nutritional and social wellbeing.
- Responsible for leading Virgin Active’s central and digital sales channels to deliver sustainable member growth, commercial value and a seamless sales journey.
- The purpose of this role is to own CST performance, online conversion, assisted digital journeys and e-commerce optimisation, ensuring that online and CST contribution grows materially while quality of sale, speed-to-lead and member experience remain high.
- The role acts as the commercial bridge between marketing demand generation, website / digital journey optimisation, lead management, club conversion support and final sales outcomes.
Your Duties and Responsibilities...
- Develop, Implement, and continuously evolve the national Central Sales Team (CST) and E-commerce strategy aligned with Virgin Active’s commercial objectives
- Own delivery of CST and e-commerce sales targets across units, revenue, conversion, commercial and membership yield and net member movement.
- Lead the operating rhythm of CST, including lead allocation, contact strategy, appointment conversion, online follow-up, assisted digital conversion and campaign response.
- Own digital funnel performance from lead capture to online or club conversion, including speed-to-lead, abandonment points, online conversion and handover quality into clubs.
- Partner with Marketing Acquisition and the Global Website Transformation team to improve lead quality, landing-page performance, website conversion, self-service capability and digital commercial outcomes.
- Partner with the CRM programme to ensure systems, pipeline visibility, reporting, automation and customer journeys support a more effective digital and central sales model.
- Design and implement CST and online operating standards, scripts, conversion disciplines and reporting routines.
- Lead and develop a high-performing central sales team, ensuring clear performance expectations, pipeline discipline, coaching, workforce planning, and measurable commercial outcomes.
- Translate CST and e-commerce activity club-level execution through Regional Heads of Sales, Area Sales Managers, and club teams to ensure clear lead ownership, effective handover and alignment between central and field channels.
- Own campaign performance review for central and digital channels, including learnings, ROI, funnel conversion and recommendation of improvements.
- Provide clear monthly and quarterly reporting on CST and online contribution, risks, opportunities, resourcing and channel economics.
Our Minimum Requirements...
We can’t live without…
- Formal Matric qualification.
- Relevant tertiary qualification in Business, Sales, Commerce, Marketing, Digital or a related field.
- 7+ years’ leadership experience in telesales, contact centre sales, digital commerce, lead management or a similar commercial environment.
- Strong understanding of online conversion, funnel management, CRM processes, lead-response disciplines and e-commerce performance drivers.
- Proven track record of leading teams against conversion, revenue and service outcomes.
- Commercially strong, highly analytical and comfortable using performance data to drive action.
- Strong cross-functional collaboration skills across sales, marketing, product, digital and operations.
- Excellent communication, coaching and presentation capability.
- High digital fluency and comfort with new technology, systems, reporting tools and automation.
Core Interpersonal Skills:
- Emotional Intelligence- proven ability to anticipate the needs of others before they are voiced
- Active Listening- Able to genuinely hear concerns with the ability to defuse tense situations and ensuring members and staff feel heard and valued
- Cultural Awareness and Fluency- understand international norms, etiquette and diverse backgrounds to provide a welcoming environment for our international and VIP members
- Empathy – be able to understand, or and be aware of, someone else’s feelings especially during stressful situations, such as travel delays or billing disputes
Operational & leadership Skills Required:
- Attention to Detail, noticing the small things
- Resilience and Composure, be able to remain calm and optimistic under extreme pressure, during peak or periods or system failures
- Problem solving and conflict resolution – be able to turn challenges into opportunities by thinking and acting quickly to resolve issues before they impact a member’s experience
- Adaptability: be flexible to handle unpredictable shifts in processers, resource changes, last minute VIP guest arrivals, or sudden changes in event plans.
- Relatability – the capacity to connect with diverse stakeholders across all backgrounds
- Situational Awareness – constantly monitoring the environment to identify members who need support or help
- Curiosity- the ability to seek out and transform standard transactions into personalised stories and memorable experiences
- Time Management – the ability to efficiently meet stringent deadlines while maintaining a relaxed and unhurried demeanor for guests.
- Digital Fluency – must be proficient in new age technology and systems
Closing Date 11 August 2026
go to method of application »
Your Purpose...
- Is to “change people’s lives for the better through wellness”;
- We deliver social wellness experiences that enable people to meet their personal wellness goals, through holistic physical, mental nutritional and social wellbeing.
- To assist the regional teams to generate, quantify and qualify leads, and accelerate lead to sales ratio for a specified region.
- You will assist with implementation and execution of localized campaigns, coordinate events and activations and nurture customer and supplier relationships.
Your Duties and Responsibilities...
- Local Market Research: Analize industry trends, competitor activities, and customer preferences to assist find new growth opportunities to refine reginal strategies
- Event and Campaign Management: Planning, executing, and management of promotional and lead generation activities inside and outside the club.
- Partner Relations: Build relationships with third-party vendors, activation venues, and regional suppliers to improve on efficiencies
- Sales and Pipeline Acceleration: Collaborate with regional sales and corporate teams to translate sales priorities into actionable regional plans.
- Performance tracking and Reporting
- Tracking and reporting of leads, conversions and campaign results
- Monitor regional activity performance metrics - CPL, CPS, ROI
Our Minimum Requirements...
We can’t live without…
- Relevant tertiary qualification in Marketing, Business, Communications or a related field.
- Experience executing marketing campaigns, activations and lead-generation initiatives at a regional level.
- Experience tracking campaign performance, leads, conversions, cost per lead, cost per sale and return on investment.
- Strong stakeholder and supplier coordination experience.
- Proficiency in Microsoft Excel and PowerPoint.
- Experience using CRM, lead-management or marketing platforms.
- Valid driver’s license and willingness to travel within the allocated region
Core Interpersonal Skills:
- Emotional Intelligence- proven ability to anticipate the needs of others before they are voiced
- Active Listening- Able to genuinely hear concerns with the ability to defuse tense situations and ensuring members and staff feel heard and valued
- Cultural Awareness and Fluency- understand international norms, etiquette and diverse backgrounds to provide a welcoming environment for our international and VIP members
- Empathy – be able to understand, or and be aware of, someone else’s feelings especially during stressful situations, such as travel delays or billing disputes
Operational & leadership Skills Required:
- Attention to Detail, noticing the small things
- Resilience and Composure, be able to remain calm and optimistic under extreme pressure, during peak or periods or system failures
- Problem solving and conflict resolution – be able to turn challenges into opportunities by thinking and acting quickly to resolve issues before they impact a member’s experience
- Adaptability: be flexible to handle unpredictable shifts in processers, resource changes, last minute VIP guest arrivals, or sudden changes in event plans.
- Relatability – the capacity to connect with diverse stakeholders across all backgrounds
- Situational Awareness – constantly monitoring the environment to identify members who need support or help
- Curiosity- the ability to seek out and transform standard transactions into personalised stories and memorable experiences
- Time Management – the ability to efficiently meet stringent deadlines while maintaining a relaxed and unhurried demeanor for guests.
- Digital Fluency – must be proficient in new age technology and systems
Closing Date 07 August 2026
go to method of application »
Your Purpose...
- Is to “change people’s lives for the better through wellness”;
- We deliver social wellness experiences that enable people to meet their personal wellness goals, through holistic physical, mental nutritional and social wellbeing.
- The role drives a consistent, exceptional member experience across the region by coaching club teams, embedding service standards and improving performance through training, insights and hands-on support.
Your Duties and Responsibilities...
Club Experience Manager Coaching and Capability Building
- Coach and mentor Club Experience Managers to deliver consistent member experiences
- Support newly appointed Club Experience Managers through structured onboarding.
- Identify development opportunities and create individualized development plans
- Facilitate regional customer experience forums and best practice sessions.
- Implement succession pipeline for development of future Customer Experience Specialist within the region
- Be involved in the recruitment process of new CEMs (External and Internal). This function is done in conjunction with Head of Customer Service, the CGM and Regional specialist should be entrusted and be accountable to recruit at club level. As Head of Function, you should oversee the succession pipeline for CEMS and Regional Specialists
- Conduct regular club visits using observation, coaching, role-modelling, workshops and member-journey reviews to embed service standards.
Member Experience and Front-Of-House Standards
- Own the regional delivery of the Front of House Service Ambassador Strategy by ensuring teams consistently deliver exceptional hospitality at every member touchpoint.
Execute and ensure consistent delivery of:
- Arrival, Departure and hosting experiences
- Reception, telephone and queue-management standards
- Engagement FOH and on floor
- Information sharing
- Service recovery conversations
- Member recognition
- Surprise and Delight initiatives
- Ensure CEM’s drive hosting capability among Support Service Ambassadors
Training & Capability Building
Deliver regional training programmes for:
- Club Experience Managers
- Service Ambassadors
- Assistant Club General Managers andClub General Managers (where applicable)- CGM’s to be the quality assurers of training i.e. has the training been completed, and have we seen the shift in behaviour, evidence should be on the floor with member engagement and seen through improvement of service metrics.
- Facilitate workshops covering: - be the SME for service training content, and work alongside L&D to ensure the learning framework is followed, i.e. use LMS to rollout training along with in classroom training. The Regional CES should ensure all CEMS are qualified master trainers who in turn will deliver the training at club level across all SA’s .
Member Resolution and Service Recovery
- Own the regional training plans for Freshdesk and Case Management once gaps or shortfalls have been identified.
- Support clubs by ensuring teams:
- Understand Case Management principles.
- Resolve member queries confidently.
- Meet SLA expectations.
- Deliver high-quality written communication.
- Close the loop effectively with members.
- Understand escalation pathways.
- Support the Head of Customer Experience in developing, implementing and embedding recovery and continuous improvement plans for high-volume Case Management trends through coaching, training and regional support.
- Develop clubs to use member feedback as a coaching opportunity rather than simply closing cases.
- Support clubs with complex member concerns by:
- Assisting with service recovery strategies.
- Supporting difficult member conversations.
- Identifying recurring service failures.
- Developing action plans to improve the member experience.
- Champion the member voice across the region.
Project Implementation
- Lead regional implementation of Customer Experience projects including:
- Customer Experience Initiatives and Pilots
- Operational Process Improvements
- Technology and Digital Enhancements
- Member Communication and hospitality rollouts
Regional Insights & Continuous Improvement
- Identify opportunities to improve the member experience through:
- Member feedback
- CSAT
- NPS
- Freshdesk trends
- Club observations
- Hospitality assessments
- RFC Score analysis
- Share regional best practices and recommend improvement initiatives.
Our Minimum Requirements...
We can't live without...
- Matric qualification
- A tertiary qualification is advantageous
- 5+ years in a Customer Experience/Service, Hospitality or Club Operations role
- 2+ years in a multi-site role, managing multiple, stores, or locations
- Preferable experience within a premium retail, or hospitality or wellness industry
- Proven ability to lead influence teams
- Strong training facilitation skills
- Experience managing customer service and complaint resolution.
- Sound understanding of Freshdesk or similar Case Management systems.
- Experience implementing operational projects successfully
- Must have strong analytical capability
Core Interpersonal Skills:
- Emotional Intelligence- proven ability to anticipate the needs of others before they are voiced
- Active Listening- Able to genuinely hear concerns with the ability to defuse tense situations and ensuring members and staff feel heard and valued
- Cultural Awareness and Fluency- understand international norms, etiquette and diverse backgrounds to provide a welcoming environment for our international and VIP members
- Empathy – be able to understand, or and be aware of, someone else’s feelings especially during stressful situations, such as travel delays or billing disputes
Operational & leadership Skills Required:
- Attention to Detail, noticing the small things
- Resilience and Composure, be able to remain calm and optimistic under extreme pressure, during peak or periods or system failures
- Problem solving and conflict resolution – be able to turn challenges into opportunities by thinking and acting quickly to resolve issues before they impact a member’s experience
- Adaptability: be flexible to handle unpredictable shifts in processers, resource changes, last-minute VIP guest arrivals, or sudden changes in event plans.
- Relatability – the capacity to connect with diverse stakeholders across all backgrounds
- Situational Awareness – constantly monitoring the environment to identify members who need support or help
- Curiosity- the ability to seek out and transform standard transactions into personalised stories and memorable experiences
- Time Management – the ability to efficiently meet stringent deadlines while maintaining a relaxed and unhurried demeanor for guests.
- Digital Fluency – must be proficient in new age technology and systems
Closing Date 13 August 2026
go to method of application »
Your Purpose...
- Is to “change people’s lives for the better through wellness”;
- We deliver social wellness experiences that enable people to meet their personal wellness goals, through holistic physical, mental nutritional and social wellbeing.
- The role drives a consistent, exceptional member experience across the region by coaching club teams, embedding service standards and improving performance through training, insights and hands-on support.
Your Duties and Responsibilities...
Club Experience Manager Coaching and Capability Building
- Coach and mentor Club Experience Managers to deliver consistent member experiences
- Support newly appointed Club Experience Managers through structured onboarding.
- Identify development opportunities and create individualized development plans
- Facilitate regional customer experience forums and best practice sessions.
- Implement succession pipeline for development of future Customer Experience Specialist within the region
- Be involved in the recruitment process of new CEMs (External and Internal). This function is done in conjunction with Head of Customer Service, the CGM and Regional specialist should be entrusted and be accountable to recruit at club level. As Head of Function, you should oversee the succession pipeline for CEMS and Regional Specialists
- Conduct regular club visits using observation, coaching, role-modelling, workshops and member-journey reviews to embed service standards.
Member Experience and Front-Of-House Standards
- Own the regional delivery of the Front of House Service Ambassador Strategy by ensuring teams consistently deliver exceptional hospitality at every member touchpoint.
Execute and ensure consistent delivery of:
- Arrival, Departure and hosting experiences
- Reception, telephone and queue-management standards
- Engagement FOH and on floor
- Information sharing
- Service recovery conversations
- Member recognition
- Surprise and Delight initiatives
- Ensure CEM’s drive hosting capability among Support Service Ambassadors
Training & Capability Building
Deliver regional training programmes for:
- Club Experience Managers
- Service Ambassadors
- Assistant Club General Managers andClub General Managers (where applicable)- CGM’s to be the quality assurers of training i.e. has the training been completed, and have we seen the shift in behaviour, evidence should be on the floor with member engagement and seen through improvement of service metrics.
- Facilitate workshops covering: - be the SME for service training content, and work alongside L&D to ensure the learning framework is followed, i.e. use LMS to rollout training along with in classroom training. The Regional CES should ensure all CEMS are qualified master trainers who in turn will deliver the training at club level across all SA’s .
Member Resolution and Service Recovery
- Own the regional training plans for Freshdesk and Case Management once gaps or shortfalls have been identified.
- Support clubs by ensuring teams:
- Understand Case Management principles.
- Resolve member queries confidently.
- Meet SLA expectations.
- Deliver high-quality written communication.
- Close the loop effectively with members.
- Understand escalation pathways.
- Support the Head of Customer Experience in developing, implementing and embedding recovery and continuous improvement plans for high-volume Case Management trends through coaching, training and regional support.
- Develop clubs to use member feedback as a coaching opportunity rather than simply closing cases.
- Support clubs with complex member concerns by:
- Assisting with service recovery strategies.
- Supporting difficult member conversations.
- Identifying recurring service failures.
- Developing action plans to improve the member experience.
- Champion the member voice across the region.
Project Implementation
- Lead regional implementation of Customer Experience projects including:
- Customer Experience Initiatives and Pilots
- Operational Process Improvements
- Technology and Digital Enhancements
- Member Communication and hospitality rollouts
Regional Insights & Continuous Improvement
- Identify opportunities to improve the member experience through:
- Member feedback
- CSAT
- NPS
- Freshdesk trends
- Club observations
- Hospitality assessments
- RFC Score analysis
- Share regional best practices and recommend improvement initiatives.
Our Minimum Requirements...
We can't live without...
- Matric qualification
- A tertiary qualification is advantageous
- 5+ years in a Customer Experience/Service, Hospitality or Club Operations role
- 2+ years in a multi-site role, managing multiple, stores, or locations
- Preferable experience within a premium retail, or hospitality or wellness industry
- Proven ability to lead influence teams
- Strong training facilitation skills
- Experience managing customer service and complaint resolution.
- Sound understanding of Freshdesk or similar Case Management systems.
- Experience implementing operational projects successfully
- Must have strong analytical capability
Core Interpersonal Skills:
- Emotional Intelligence- proven ability to anticipate the needs of others before they are voiced
- Active Listening- Able to genuinely hear concerns with the ability to defuse tense situations and ensuring members and staff feel heard and valued
- Cultural Awareness and Fluency- understand international norms, etiquette and diverse backgrounds to provide a welcoming environment for our international and VIP members
- Empathy – be able to understand, or and be aware of, someone else’s feelings especially during stressful situations, such as travel delays or billing disputes
Operational & leadership Skills Required:
- Attention to Detail, noticing the small things
- Resilience and Composure, be able to remain calm and optimistic under extreme pressure, during peak or periods or system failures
- Problem solving and conflict resolution – be able to turn challenges into opportunities by thinking and acting quickly to resolve issues before they impact a member’s experience
- Adaptability: be flexible to handle unpredictable shifts in processers, resource changes, last-minute VIP guest arrivals, or sudden changes in event plans.
- Relatability – the capacity to connect with diverse stakeholders across all backgrounds
- Situational Awareness – constantly monitoring the environment to identify members who need support or help
- Curiosity- the ability to seek out and transform standard transactions into personalised stories and memorable experiences
- Time Management – the ability to efficiently meet stringent deadlines while maintaining a relaxed and unhurried demeanor for guests.
- Digital Fluency – must be proficient in new age technology and systems
Closing Date 13 August 2026
go to method of application »
Your Purpose...
- Is to “change people’s lives for the better through wellness”;
- We deliver social wellness experiences that enable people to meet their personal wellness goals, through holistic physical, mental nutritional and social wellbeing.
- The role drives a consistent, exceptional member experience across the region by coaching club teams, embedding service standards and improving performance through training, insights and hands-on support.
Your Duties and Responsibilities...
Club Experience Manager Coaching and Capability Building
- Coach and mentor Club Experience Managers to deliver consistent member experiences
- Support newly appointed Club Experience Managers through structured onboarding.
- Identify development opportunities and create individualized development plans
- Facilitate regional customer experience forums and best practice sessions.
- Implement succession pipeline for development of future Customer Experience Specialist within the region
- Be involved in the recruitment process of new CEMs (External and Internal). This function is done in conjunction with Head of Customer Service, the CGM and Regional specialist should be entrusted and be accountable to recruit at club level. As Head of Function, you should oversee the succession pipeline for CEMS and Regional Specialists
- Conduct regular club visits using observation, coaching, role-modelling, workshops and member-journey reviews to embed service standards.
Member Experience and Front-Of-House Standards
- Own the regional delivery of the Front of House Service Ambassador Strategy by ensuring teams consistently deliver exceptional hospitality at every member touchpoint.
Execute and ensure consistent delivery of:
- Arrival, Departure and hosting experiences
- Reception, telephone and queue-management standards
- Engagement FOH and on floor
- Information sharing
- Service recovery conversations
- Member recognition
- Surprise and Delight initiatives
- Ensure CEM’s drive hosting capability among Support Service Ambassadors
Training & Capability Building
Deliver regional training programmes for:
- Club Experience Managers
- Service Ambassadors
- Assistant Club General Managers andClub General Managers (where applicable)- CGM’s to be the quality assurers of training i.e. has the training been completed, and have we seen the shift in behaviour, evidence should be on the floor with member engagement and seen through improvement of service metrics.
- Facilitate workshops covering: - be the SME for service training content, and work alongside L&D to ensure the learning framework is followed, i.e. use LMS to rollout training along with in classroom training. The Regional CES should ensure all CEMS are qualified master trainers who in turn will deliver the training at club level across all SA’s .
Member Resolution and Service Recovery
- Own the regional training plans for Freshdesk and Case Management once gaps or shortfalls have been identified.
- Support clubs by ensuring teams:
- Understand Case Management principles.
- Resolve member queries confidently.
- Meet SLA expectations.
- Deliver high-quality written communication.
- Close the loop effectively with members.
- Understand escalation pathways.
- Support the Head of Customer Experience in developing, implementing and embedding recovery and continuous improvement plans for high-volume Case Management trends through coaching, training and regional support.
- Develop clubs to use member feedback as a coaching opportunity rather than simply closing cases.
- Support clubs with complex member concerns by:
- Assisting with service recovery strategies.
- Supporting difficult member conversations.
- Identifying recurring service failures.
- Developing action plans to improve the member experience.
- Champion the member voice across the region.
Project Implementation
- Lead regional implementation of Customer Experience projects including:
- Customer Experience Initiatives and Pilots
- Operational Process Improvements
- Technology and Digital Enhancements
- Member Communication and hospitality rollouts
Regional Insights & Continuous Improvement
- Identify opportunities to improve the member experience through:
- Member feedback
- CSAT
- NPS
- Freshdesk trends
- Club observations
- Hospitality assessments
- RFC Score analysis
- Share regional best practices and recommend improvement initiatives.
Our Minimum Requirements...
We can't live without...
- Matric qualification
- A tertiary qualification is advantageous
- 5+ years in a Customer Experience/Service, Hospitality or Club Operations role
- 2+ years in a multi-site role, managing multiple, stores, or locations
- Preferable experience within a premium retail, or hospitality or wellness industry
- Proven ability to lead influence teams
- Strong training facilitation skills
- Experience managing customer service and complaint resolution.
- Sound understanding of Freshdesk or similar Case Management systems.
- Experience implementing operational projects successfully
- Must have strong analytical capability
Core Interpersonal Skills:
- Emotional Intelligence- proven ability to anticipate the needs of others before they are voiced
- Active Listening- Able to genuinely hear concerns with the ability to defuse tense situations and ensuring members and staff feel heard and valued
- Cultural Awareness and Fluency- understand international norms, etiquette and diverse backgrounds to provide a welcoming environment for our international and VIP members
- Empathy – be able to understand, or and be aware of, someone else’s feelings especially during stressful situations, such as travel delays or billing disputes
Operational & leadership Skills Required:
- Attention to Detail, noticing the small things
- Resilience and Composure, be able to remain calm and optimistic under extreme pressure, during peak or periods or system failures
- Problem solving and conflict resolution – be able to turn challenges into opportunities by thinking and acting quickly to resolve issues before they impact a member’s experience
- Adaptability: be flexible to handle unpredictable shifts in processers, resource changes, last-minute VIP guest arrivals, or sudden changes in event plans.
- Relatability – the capacity to connect with diverse stakeholders across all backgrounds
- Situational Awareness – constantly monitoring the environment to identify members who need support or help
- Curiosity- the ability to seek out and transform standard transactions into personalised stories and memorable experiences
- Time Management – the ability to efficiently meet stringent deadlines while maintaining a relaxed and unhurried demeanor for guests.
- Digital Fluency – must be proficient in new age technology and systems
Closing Date 13 August 2026
go to method of application »
Your Purpose...
- Is to “change people’s lives for the better through wellness”;
- We deliver social wellness experiences that enable people to meet their personal wellness goals, through holistic physical, mental nutritional and social wellbeing.
- The role drives a consistent, exceptional member experience across the region by coaching club teams, embedding service standards and improving performance through training, insights and hands-on support.
Your Duties and Responsibilities...
Club Experience Manager Coaching and Capability Building
- Coach and mentor Club Experience Managers to deliver consistent member experiences
- Support newly appointed Club Experience Managers through structured onboarding.
- Identify development opportunities and create individualized development plans
- Facilitate regional customer experience forums and best practice sessions.
- Implement succession pipeline for development of future Customer Experience Specialist within the region
- Be involved in the recruitment process of new CEMs (External and Internal). This function is done in conjunction with Head of Customer Service, the CGM and Regional specialist should be entrusted and be accountable to recruit at club level. As Head of Function, you should oversee the succession pipeline for CEMS and Regional Specialists
- Conduct regular club visits using observation, coaching, role-modelling, workshops and member-journey reviews to embed service standards.
Member Experience and Front-Of-House Standards
- Own the regional delivery of the Front of House Service Ambassador Strategy by ensuring teams consistently deliver exceptional hospitality at every member touchpoint.
Execute and ensure consistent delivery of:
- Arrival, Departure and hosting experiences
- Reception, telephone and queue-management standards
- Engagement FOH and on floor
- Information sharing
- Service recovery conversations
- Member recognition
- Surprise and Delight initiatives
- Ensure CEM’s drive hosting capability among Support Service Ambassadors
Training & Capability Building
Deliver regional training programmes for:
- Club Experience Managers
- Service Ambassadors
- Assistant Club General Managers andClub General Managers (where applicable)- CGM’s to be the quality assurers of training i.e. has the training been completed, and have we seen the shift in behaviour, evidence should be on the floor with member engagement and seen through improvement of service metrics.
- Facilitate workshops covering: - be the SME for service training content, and work alongside L&D to ensure the learning framework is followed, i.e. use LMS to rollout training along with in classroom training. The Regional CES should ensure all CEMS are qualified master trainers who in turn will deliver the training at club level across all SA’s .
Member Resolution and Service Recovery
- Own the regional training plans for Freshdesk and Case Management once gaps or shortfalls have been identified.
- Support clubs by ensuring teams:
- Understand Case Management principles.
- Resolve member queries confidently.
- Meet SLA expectations.
- Deliver high-quality written communication.
- Close the loop effectively with members.
- Understand escalation pathways.
- Support the Head of Customer Experience in developing, implementing and embedding recovery and continuous improvement plans for high-volume Case Management trends through coaching, training and regional support.
- Develop clubs to use member feedback as a coaching opportunity rather than simply closing cases.
- Support clubs with complex member concerns by:
- Assisting with service recovery strategies.
- Supporting difficult member conversations.
- Identifying recurring service failures.
- Developing action plans to improve the member experience.
- Champion the member voice across the region.
Project Implementation
- Lead regional implementation of Customer Experience projects including:
- Customer Experience Initiatives and Pilots
- Operational Process Improvements
- Technology and Digital Enhancements
- Member Communication and hospitality rollouts
Regional Insights & Continuous Improvement
- Identify opportunities to improve the member experience through:
- Member feedback
- CSAT
- NPS
- Freshdesk trends
- Club observations
- Hospitality assessments
- RFC Score analysis
- Share regional best practices and recommend improvement initiatives.
Our Minimum Requirements...
We can't live without...
- Matric qualification
- A tertiary qualification is advantageous
- 5+ years in a Customer Experience/Service, Hospitality or Club Operations role
- 2+ years in a multi-site role, managing multiple, stores, or locations
- Preferable experience within a premium retail, or hospitality or wellness industry
- Proven ability to lead influence teams
- Strong training facilitation skills
- Experience managing customer service and complaint resolution.
- Sound understanding of Freshdesk or similar Case Management systems.
- Experience implementing operational projects successfully
- Must have strong analytical capability
Core Interpersonal Skills:
- Emotional Intelligence- proven ability to anticipate the needs of others before they are voiced
- Active Listening- Able to genuinely hear concerns with the ability to defuse tense situations and ensuring members and staff feel heard and valued
- Cultural Awareness and Fluency- understand international norms, etiquette and diverse backgrounds to provide a welcoming environment for our international and VIP members
- Empathy – be able to understand, or and be aware of, someone else’s feelings especially during stressful situations, such as travel delays or billing disputes
Operational & leadership Skills Required:
- Attention to Detail, noticing the small things
- Resilience and Composure, be able to remain calm and optimistic under extreme pressure, during peak or periods or system failures
- Problem solving and conflict resolution – be able to turn challenges into opportunities by thinking and acting quickly to resolve issues before they impact a member’s experience
- Adaptability: be flexible to handle unpredictable shifts in processers, resource changes, last-minute VIP guest arrivals, or sudden changes in event plans.
- Relatability – the capacity to connect with diverse stakeholders across all backgrounds
- Situational Awareness – constantly monitoring the environment to identify members who need support or help
- Curiosity- the ability to seek out and transform standard transactions into personalised stories and memorable experiences
- Time Management – the ability to efficiently meet stringent deadlines while maintaining a relaxed and unhurried demeanor for guests.
- Digital Fluency – must be proficient in new age technology and systems
Closing Date 13 August 2026
go to method of application »
Your Purpose...
- To inspire people to live active lives shall be responsible for completing maintenance plans and tasks.
- Assisting with maintenance administration.
- The Maintenance Operator is hands on in their position completing maintenance plans and tasks, to the Regional standards and at all times delivering service excellence.
Your Duties and Responsibilities...
COMPLETING MAINTENANCE PLANS AND TASKS AS INSTRUCTED
- Check job book, fitness checklist and open/close MOD checklist for faults.
- Complete tasks from RAP sheet of brand standards and within time constraints.
- Attend to breakdowns/incidents as required and within turn around time.
- Receive instructions from daily meeting with Maintenance Technician/Manager.
- Carry out preventative maintenance and service plans.
- Be hands on in repair of all equipment, and premises (including outside of premises).
Complete daily tasks according to timelines and standards.
Work within all health & safety requirements.
- Good general housekeeping.
- Ensure cleanliness, hygienic, safe, tidy work areas.
- Correct storage of tools, consumables and equipment.
- To familiarise self with OSH Act.
- To seek advice if unclear on the correct usage/storage of any equipment/consumable in terms of health & safety.
Assisting with Maintenance Administration
Complete stock control
- Monitor regularly used consumables
- Report need for replacement to management.
Assist with reports
- Complete pool logs.
- Complete downtime reports.
- Mark off completed tasks in job books.
- Complete standard checklists for preventative maintenance.
Our Minimum Requirements...
We can't live without...
- Matric
- 1-2 years experience in a similar role
We'd like you to have...
- Adaptability (must be able to adapt to a fast paced, changing environment)
- Be curious (must be willing to succeed, seek opportunities to learn and grow)
- Have a winning mentality (must be willing to go over and above to achieve success)
- Must be motivated to achieve success.
- A commitment to making a difference in people’s lives.
- A Growth mindset
- The ability to work independently.
- Trustworthiness (must always act in doing the right thing)
- A drive to create moments of magic for our members.
- The ability to make decisions and take ownership and responsibility for the decision.
- Action orientation
We'd love you to have...
- Wellness knowledge, beyond the health club
- The ability to make quick and bold decisions.
- The ability to be agile.
- The ability to be collaborative.
- High Interpersonal skills (EQ)
Closing Date 22 August 2026
go to method of application »
Job Description
- Virgin Active is seeking certified and passionate Personal Trainers who want to build a successful fitness business within our world-class facilities. As a PT, you will operate independently, servicing your own clients while leveraging the Virgin Active brand, environment, and business support.
Key Responsibilities:
- Deliver 1-on-1 or small group personal training sessions.
- Attract and retain your own client base within the club.
- Maintain a visible and professional presence on the training floor.
- Conduct complimentary intro sessions with new members.
- Manage your own business admin, bookings, and schedule.
- Promote a safe, clean and motivating environment.
Minimum Requirements:
- Certified Personal Trainer (NQF Level 5 or higher).
- Business acumen and self-management skills.
- Friendly, professional demeanour.
- Strong communication and motivational ability.
Opportunity Includes:
- Discounted rental structure in month 1 and 2 for first-time tenants.
- Ongoing training support and access to our PT Business School.
- Exclusive uniform / gear.
- Access to national club network and premium facilities.
Closing Date 31 August 2026
go to method of application »
Job Description
- Virgin Active is seeking certified and passionate Personal Trainers who want to build a successful fitness business within our world-class facilities. As a PT, you will operate independently, servicing your own clients while leveraging the Virgin Active brand, environment, and business support.
Key Responsibilities:
- Deliver 1-on-1 or small group personal training sessions.
- Attract and retain your own client base within the club.
- Maintain a visible and professional presence on the training floor.
- Conduct complimentary intro sessions with new members.
- Manage your own business admin, bookings, and schedule.
- Promote a safe, clean and motivating environment.
Minimum Requirements:
- Certified Personal Trainer (NQF Level 5 or higher).
- Business acumen and self-management skills.
- Friendly, professional demeanour.
- Strong communication and motivational ability.
Opportunity Includes:
- Discounted rental structure in month 1 and 2 for first-time tenants.
- Ongoing training support and access to our PT Business School.
- Exclusive uniform / gear.
- Access to national club network and premium facilities.
Closing Date 31 August 2026
go to method of application »
Job Description
- Virgin Active is seeking certified and passionate Personal Trainers who want to build a successful fitness business within our world-class facilities. As a PT, you will operate independently, servicing your own clients while leveraging the Virgin Active brand, environment, and business support.
Key Responsibilities:
- Deliver 1-on-1 or small group personal training sessions.
- Attract and retain your own client base within the club.
- Maintain a visible and professional presence on the training floor.
- Conduct complimentary intro sessions with new members.
- Manage your own business admin, bookings, and schedule.
- Promote a safe, clean and motivating environment.
Minimum Requirements:
- Certified Personal Trainer (NQF Level 5 or higher).
- Business acumen and self-management skills.
- Friendly, professional demeanour.
- Strong communication and motivational ability.
Opportunity Includes:
- Discounted rental structure in month 1 and 2 for first-time tenants.
- Ongoing training support and access to our PT Business School.
- Exclusive uniform / gear.
- Access to national club network and premium facilities.
Closing Date 31 August 2026
go to method of application »
Job Description
- Virgin Active is seeking certified and passionate Personal Trainers who want to build a successful fitness business within our world-class facilities. As a PT, you will operate independently, servicing your own clients while leveraging the Virgin Active brand, environment, and business support.
Key Responsibilities:
- Deliver 1-on-1 or small group personal training sessions.
- Attract and retain your own client base within the club.
- Maintain a visible and professional presence on the training floor.
- Conduct complimentary intro sessions with new members.
- Manage your own business admin, bookings, and schedule.
- Promote a safe, clean and motivating environment.
Minimum Requirements:
- Certified Personal Trainer (NQF Level 5 or higher).
- Business acumen and self-management skills.
- Friendly, professional demeanour.
- Strong communication and motivational ability.
Opportunity Includes:
- Discounted rental structure in month 1 and 2 for first-time tenants.
- Ongoing training support and access to our PT Business School.
- Exclusive uniform / gear.
- Access to national club network and premium facilities.
Closing Date 31 August 2026
go to method of application »
Job Description
- Virgin Active is seeking certified and passionate Personal Trainers who want to build a successful fitness business within our world-class facilities. As a PT, you will operate independently, servicing your own clients while leveraging the Virgin Active brand, environment, and business support.
Key Responsibilities:
- Deliver 1-on-1 or small group personal training sessions.
- Attract and retain your own client base within the club.
- Maintain a visible and professional presence on the training floor.
- Conduct complimentary intro sessions with new members.
- Manage your own business admin, bookings, and schedule.
- Promote a safe, clean and motivating environment.
Minimum Requirements:
- Certified Personal Trainer (NQF Level 5 or higher).
- Business acumen and self-management skills.
- Friendly, professional demeanour.
- Strong communication and motivational ability.
Opportunity Includes:
- Discounted rental structure in month 1 and 2 for first-time tenants.
- Ongoing training support and access to our PT Business School.
- Exclusive uniform / gear.
- Access to national club network and premium facilities.
Closing Date 31 August 2026
go to method of application »
Job Description
- Virgin Active is seeking certified and passionate Personal Trainers who want to build a successful fitness business within our world-class facilities. As a PT, you will operate independently, servicing your own clients while leveraging the Virgin Active brand, environment, and business support.
Key Responsibilities:
- Deliver 1-on-1 or small group personal training sessions.
- Attract and retain your own client base within the club.
- Maintain a visible and professional presence on the training floor.
- Conduct complimentary intro sessions with new members.
- Manage your own business admin, bookings, and schedule.
- Promote a safe, clean and motivating environment.
Minimum Requirements:
- Certified Personal Trainer (NQF Level 5 or higher).
- Business acumen and self-management skills.
- Friendly, professional demeanour.
- Strong communication and motivational ability.
Opportunity Includes:
- Discounted rental structure in month 1 and 2 for first-time tenants.
- Ongoing training support and access to our PT Business School.
- Exclusive uniform / gear.
- Access to national club network and premium facilities.
Closing Date 31 August 2026
go to method of application »
Job Description
- Virgin Active is seeking certified and passionate Personal Trainers who want to build a successful fitness business within our world-class facilities. As a PT, you will operate independently, servicing your own clients while leveraging the Virgin Active brand, environment, and business support.
Key Responsibilities:
- Deliver 1-on-1 or small group personal training sessions.
- Attract and retain your own client base within the club.
- Maintain a visible and professional presence on the training floor.
- Conduct complimentary intro sessions with new members.
- Manage your own business admin, bookings, and schedule.
- Promote a safe, clean and motivating environment.
Minimum Requirements:
- Certified Personal Trainer (NQF Level 5 or higher).
- Business acumen and self-management skills.
- Friendly, professional demeanour.
- Strong communication and motivational ability.
Opportunity Includes:
- Discounted rental structure in month 1 and 2 for first-time tenants.
- Ongoing training support and access to our PT Business School.
- Exclusive uniform / gear.
- Access to national club network and premium facilities.
Closing Date 31 August 2026
go to method of application »
Job Description
- Virgin Active is seeking certified and passionate Personal Trainers who want to build a successful fitness business within our world-class facilities. As a PT, you will operate independently, servicing your own clients while leveraging the Virgin Active brand, environment, and business support.
Key Responsibilities:
- Deliver 1-on-1 or small group personal training sessions.
- Attract and retain your own client base within the club.
- Maintain a visible and professional presence on the training floor.
- Conduct complimentary intro sessions with new members.
- Manage your own business admin, bookings, and schedule.
- Promote a safe, clean and motivating environment.
Minimum Requirements:
- Certified Personal Trainer (NQF Level 5 or higher).
- Business acumen and self-management skills.
- Friendly, professional demeanour.
- Strong communication and motivational ability.
Opportunity Includes:
- Discounted rental structure in month 1 and 2 for first-time tenants.
- Ongoing training support and access to our PT Business School.
- Exclusive uniform / gear.
- Access to national club network and premium facilities.
Closing Date 31 August 2026
go to method of application »
Job Description
- Virgin Active is seeking certified and passionate Personal Trainers who want to build a successful fitness business within our world-class facilities. As a PT, you will operate independently, servicing your own clients while leveraging the Virgin Active brand, environment, and business support.
Key Responsibilities:
- Deliver 1-on-1 or small group personal training sessions.
- Attract and retain your own client base within the club.
- Maintain a visible and professional presence on the training floor.
- Conduct complimentary intro sessions with new members.
- Manage your own business admin, bookings, and schedule.
- Promote a safe, clean and motivating environment.
Minimum Requirements:
- Certified Personal Trainer (NQF Level 5 or higher).
- Business acumen and self-management skills.
- Friendly, professional demeanour.
- Strong communication and motivational ability.
Opportunity Includes:
- Discounted rental structure in month 1 and 2 for first-time tenants.
- Ongoing training support and access to our PT Business School.
- Exclusive uniform / gear.
- Access to national club network and premium facilities.
Closing Date 31 August 2026
go to method of application »
Job Description
- Virgin Active is seeking certified and passionate Personal Trainers who want to build a successful fitness business within our world-class facilities. As a PT, you will operate independently, servicing your own clients while leveraging the Virgin Active brand, environment, and business support.
Key Responsibilities:
- Deliver 1-on-1 or small group personal training sessions.
- Attract and retain your own client base within the club.
- Maintain a visible and professional presence on the training floor.
- Conduct complimentary intro sessions with new members.
- Manage your own business admin, bookings, and schedule.
- Promote a safe, clean and motivating environment.
Minimum Requirements:
- Certified Personal Trainer (NQF Level 5 or higher).
- Business acumen and self-management skills.
- Friendly, professional demeanour.
- Strong communication and motivational ability.
Opportunity Includes:
- Discounted rental structure in month 1 and 2 for first-time tenants.
- Ongoing training support and access to our PT Business School.
- Exclusive uniform / gear.
- Access to national club network and premium facilities.
Closing Date 31 August 2026
Method of Application
Use the link(s) below to apply on company website.
Build your CV for free. Download in different templates.
Gmail
Yahoomail