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Absa Group Limited (Absa) has forged a new way of getting things done, driven by bravery and passion, with the readiness to realise the possibilities on our continent and beyond.
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Job Summary
- Absa is seeking a strategic and results-driven Head of Product – Payment Acceptance to lead product management, development, and innovation within this critical portfolio. This role is pivotal in shaping our market presence and driving commercial success through a customer-centric approach to payment solutions.
Job Description
Key Responsibilities
- Commercial Management – Take full ownership of the product’s P&L and performance across its lifecycle, aligning with business growth objectives. Work closely with key stakeholders to optimise product strategy and execution.
- Product Management – Develop insight-led and innovative product propositions that meet evolving customer needs and industry trends. Maintain strong relationships with partners, vendors, and regulatory bodies while ensuring compliance and risk management excellence.
- Product Infrastructure – Oversee the end-to-end product ecosystem, ensuring operational efficiency and a seamless customer experience. Align internal stakeholders to support strategic objectives and continuous improvement.
- People & Culture – Foster a high-performance, collaborative environment that empowers teams to drive innovation and product excellence. Lead and develop the product management function to deliver sustainable growth.
Ideal Candidate Profile
- Proven leadership experience in product management within payments, financial services, or fintech
- Strong commercial acumen with expertise in product lifecycle management and go-to-market strategies
- Deep understanding of regulatory frameworks, industry shifts, and risk management
- A visionary leader with exceptional stakeholder engagement and strategic execution capabilities
- This is an opportunity to shape the future of payment acceptance at one of Africa’s leading financial institutions.
Education
- Bachelor`s Degrees and Advanced Diplomas: Business, Commerce and Management Studies (Required)
go to method of application »
Job Summary
- Provides financial services to meet client specific needs to promote, market and sell Financial Solutions in accordance with relevant legislation, to meet sales targets and achieve strategic business objectives.
Job Description
- Sales Target : Proactively make self-initiated contact with customers in order to deliver against the required sales targets | Collaboration : Constantly seek to improve ways of working by challenging the status quo and supporting an
- empowering climate within the team, sharing knowledge, experience, best practice and
- providing constructive feedback as required. | Compliance and Risk Management: Fulfil all activities in adherence to relevant control and compliance requirements, and quality standards | Customer Experience: To provide service excellence and achieve customer satisfaction | : | : | : | :
Education
- Further Education and Training Certificate (FETC): Business, Commerce and Management Studies
go to method of application »
Job Summary
- To follow the six steps of financial planning in executing the role of a FAIS licensed financial adviser. A professional introduction must be made to introduce the adviser and the services offered by the adviser. Upon client approval the adviser may conduct a Financial Needs Analysis (FNA) in the disciplines of Investment, Life Insurance and Estate planning. Based on the concluded FNA to make recommendations to address single or multiple needs identified on behalf of the client. Advice recommendations will must be presented under the license categories for which the adviser is accredited Absa approved product(s) that are deemed will meet the needs of the client. On client acceptance of all or part of the advice, the adviser is required to implement the accepted advice through Absa’s new business processes. The adviser must conduct regularly review of the client needs to assess continued suitability of implemented solutions. In these reviews, new needs may be addressed and changes to existing plans be proposed to ensure continued solutioning of client needs. Adviser must continue to ensure ongoing Fit and Proper status to enable them to offer services under an Absa advice license.
Job Description
Accountability: To establish and maintain a professional relationship with all stakeholders (Client, Bank personnel, product providers and Adviser Support staff)
- Participate in reciprocal leads activities and sales/pipeline meetings to identify opportunities for new or repeat business, and fully utilising Absa’s bancassurance structure.
- Assess client’s needs through use of recommended needs analysis tools, ensuring that the client is aware of the full value proposition offered by AIFA.
- Prepare recommendation and quote for appropriate risk and investment solutions based on the client’s individual needs and profile.
- Present recommendation to clients, ensuring that all FAIS regulations are followed regarding advice given.
- Follow all the steps in the designated client engagement process as specified by Absa Advisers.
- Provide regular feedback to the Regional Manager on actions taken to progress the lead to business.
- Network, on an ongoing basis, with all stakeholders in Everyday Banking (PGM’s and Regional Managers) and elsewhere by attending their meetings and social gatherings to position the Absa Advisers' value proposition to the Bank and to the clients
Accountability: Meet sales and/or growth targets
- Do activity planning by identifying the clients to be approached/contacted during a particular period in conjunction with Everyday Advice Executive.
- Using the leads information provided by the source and or Regional Manager listings, as well as leads sourced through own prospecting activities and determine the client's financial needs.
- Make exclusive use of Absa’s Financial Needs Analysis tool (Avalon from Aug 2024 onwards) to conduct a comprehensive Financial Needs Analysis for the client.
- Obtain the client's consent to access his/her existing policy information by getting him/her to sign the relevant documents to get a comprehensive view of the client's financial needs.
- Discuss various possible solutions and options available with the client and thereafter recommend the most appropriate products and or solution(s) to address financial needs.
- Generate and discuss a formal recommendation including product quote(s) for the client.
- On acceptance of part or all the advice recommendations, complete the necessary product application forms and ensure that the client signs the forms to indicate his/her consent to engage in a transaction(s).
- Gather, generate, and complete all the necessary compliance documentation (e.g., Client Advice Record, copy of ID, Financial Needs Analysis, FICA).
- Submit the proposal forms to the relevant product providers for processing.
- Ensure that the issued policy aligns to the recommended product.
- Review the client's portfolio at a minimum of once a year and contact the client based on the adviser and client agreed contact strategy to maintain a healthy client relationship.
- Provide a report back to the Regional Manager and Everyday Banking stakeholders on the strike rate (i.e., the number of leads provided that were converted to business) where applicable.
- Seek business opportunities from external sources as necessary to grow the book of business and reciprocate leads to Regional Managers and PGM’s.
Accountability: Manage own commission earnings
- Capture the correct Policy Relevant Information (PRI) number on the Commission system.
- On a monthly basis, check the accuracy of the commission statements received from the Broker Commissions department. Verify that all the PRI numbers reconcile to the commission paid and reflected on the statements Keep the client database up to date by ensuring that new clients are added to the database.
- Follow up on unpaid premiums and lapses by contacting the clients to establish the reasons for the problems Manage the suspense account timeously by clearing it on the system at month end.
Accountability: Practice Management
- Ensure that staff members (Adviser Assistants) have a clear understanding of their roles and responsibilities within the adviser practice.
- Arrange for staff members to receive the relevant training (Absa programs for the Interns) e.g., systems training, product training and operational training.
- Provide coaching and mentoring to assistant(s) with regards to facilitate knowledge and skills development.
- Participate performance development (PD) discussions as required by the Absa performance management standards.
- Take the necessary corrective actions in cases of underperformance in consultation with the Regional Manager. Implement controls with regards to compliant record keeping in accordance with minimum Absa business standards (i.e. FAIS, FICA, FSB and)
- Liaise with Provincial Operations Office) with regards to maintenance of systems and equipment and provision of other services
- Complete all the required compliance exams in the specified timeframes (e.g. Anti-Money Laundering, Sanctions, BCM, Basic Financial Crime Concepts).
- Remain fit and proper as required for FAIS flagged roles.
- Provide monthly feedback to the branch, and Business Bank, regarding non-interest income (seat costs) and cross-selling opportunities
- Segment the client base according to profile, income potential and commission income.
- Engage with business development strategies with the support of the Regional Manager and our practice management subject matter experts to maximise the sustainability of the adviser practice
Accountability: Personal Development
- Attend all the required training to attain accreditation to market Absa approved products.
- Attend all the requisite internal training (i.e FAIS-related programs/courses).
- Attain the required FAIS credits in order to attain Fit and Proper status
- Ensure that Fit and Proper status is maintained (honesty, integrity, financial solvency)
Education
- Bachelor`s Degrees and Advanced Diplomas: Accounting, National Senior Certificate/ Matric (Grade 12)
go to method of application »
Job Summary
- Lead and develop high-performing, scalable, enterprise-grade application design, and agile development team by producing, testing, documenting and reviewing source code against CIB Salesforce standards. Support Salesforce in CIB Technology by means of Salesforce development and configuration, .NET development with the focus on enhancing and delivering quality end user experiences for internal and external users of the system.
- Work with the Business team on Architectural Designs to manage their business requirements, design and specify requirements for the Salesforce Platform. Management of team to develop and support architecture design, deployments, code reviews and mentoring of team members as well as level 2 Support on Incidents
Job Description
Absa CIB Technology uses the Salesforce Platform to manage essential operations and client interaction, feedback and onboarding across many diverse business areas:
- Coverage Banking, Product houses and Markets businesses, Legal for integration to the iManage Legal case management system.
- Compliance, The Client Service Centres, Credit, Marketing Cloud, Cash collections, Digital Partnerships etc.
- CIB Technology has a dedicated Salesforce team of Full-stack Developers, Data Engineers and Configuration Specialists who work to support the entire CIB business. We develop custom functionality on top of the existing SF platform and configure Salesforce to meet the very challenging and diverse business needs. Opportunities exist for ambitious technologists with almost any interest - from Architecture, Integration specialisation, or Full-stack Development to grow and enhance those skills within the CIB arena.
Skills and Experience required:
- Relevant B-Degree in Computer Science preferred but not essential if minimum requirements of experience & practical application is evident
- 8 years Information Technology experience
- 5 + years Salesforce development experience
- Experience in software design, architect, configuration, development and integration.
- Salesforce Qualification(s) – Domain Architect
- Salesforce DX
- Automated testing, building and designing
- Salesforce Cloud and Marketing Cloud experience
- Excellent communication, analytical skills and decision making ability in collaborative environments
- Experience in specific coding / scripting languages
- Solid understanding of Object Oriented Design and ability to properly apply general design patterns and paradigms
- Some understanding of frameworks and libraries like JavaScript, jQuery, TypeScript, HTML, CSS
- Experience / understanding with appropriate unit testing framework(s)
- Affinity for debugging and problem-solving
- Technical and People Leadership, experience managing a team of engineers
Key Accountabilities:
- Design and Architecture on new projects
- Team code reviews
- Code and test software and applications in keeping with given design and specifications
- Automated testing embedment
- Use the detailed program design received from the team lead to develop programs that accommodate automated output
- Implement changes in line with defined standards
- Adhere to Salesforce default functionality and apply
- Deployment of software via CI/CD or manual approved processes
- Engagement with end users to understand requirements, train on new functionality, assist testing process, document all changes made to the PRD environment
- Utilise Agile Methodology and deliver on user stories as specified in the sprints allocated
- Technical scheduled maintenance required from all team members, clean data, clean processes, optimise the engineering side of the application
- Obtain relevant Salesforce qualifications in order to optimally perform
- Highlight processes that needs to be optimised
- Team participation in building Salesforce
- Contribute to all phases of the development lifecycle
- Interpret analysis, problem definition & business requirements to identify solution requirements (e.g. features)
- Produce well-organised and documented source code for technical solutions
- Apply technical organisation principles of self-service, repeatability, testability, scalability & resilience in code development
- Apply general design patterns and paradigms to deliver technical solutions
- Debug existing source code and polish feature sets
- Work with integrated teams and other developers to improve and evolve technical products and services
- Study & apply Group Architecture & Infrastructure guidelines to all development work
- Support reviews, performance monitoring & ongoing optimization and maintenance on applications
- Stay ahead of the curve on emerging technologies and development practices and continuously evolve existing knowledge & skill in preparation for exposure to Automation, Integration, Messaging, CI/CD etc
- Update, create and appropriately store application documentation & technical specifications
- Participate in incident management & DR activity – applying critical thinking, problem solving & technical expertise to get to the bottom of major incidents
- Team management, collaboration and mentoring
Education
- Bachelor's Degree: Information Technology
go to method of application »
Job Summary
- Lead and develop the bank’s telecommunications business line within the Transactional Banking ecosystem. Responsible for launching and managing our MVNO initiative, integrating telecom services with financial products, and driving innovative strategies to enhance customer engagement and revenue growth.
Job Description
Strategy Formulation and Execution:
- Develop and implement the MVNO business strategy aligned with the bank’s financial and customer-centric goals.
- Identify and evaluate opportunities to integrate telecommunications with financial products to create value-added offerings.
- Monitor and analyse industry trends, regulatory changes, and emerging technologies to ensure competitive positioning through appropriate proposition design
- Provide Pricing Strategy input and direction
Customer Primacy
- Drive customer primacy through the formulation and management of compelling product propositions and product offerings around viable new ventures within the MVN space.
Sustainable Growth:
- Using extensive market data and trend analytics, understand the product and service make-up mix and offerings that would ensure future sustainability and growth through the exploration of partnerships and services for appropriate propositions.
- Provide steer into effective product management and product life cycle management for sustained product and customer growth
Client-Driven Innovation and Change:
- Design and launch innovative telecom and financial product bundles to drive cross-selling opportunities.
- Leverage data analytics to develop personalized offerings and optimize user experience.
- Explore emerging technologies such as IoT, 5G, and AI to enhance service capabilities.-Develop and execute customer acquisition and retention strategies for MVNO services, through driving of change initiatives through BOW prioritization
- Ensure that Customer experience standards are aligned to the product/proposition and regulatory and security standards to build trust and maintain a strong brand reputation.
- Drive competitive advantage through continuous innovation and partnering with the marketing team to create campaigns that drive adoption and usage.
Stakeholder Engagement:
- Engage with and leverage cross-functional teams of product managers, product developers, technology and change teams for the development and management of new propositions
- Liaise with and consume services from CVM, CDAO, Digital and Technology teams for the creation of products and propositions within the MVNO sphere.
Operational Effectiveness
- Oversee the setup and management of MVNO operations, including vendor selection, contract negotiations, and network agreements with MNOs (Mobile Network Operators).
- Define and manage KPIs and SLA’s to ensure operational efficiency, customer satisfaction, and financial performance.
Digital Adoption:
- Drive the conceptualization, design, build and development of products and propositions to ensure uptake and usage via the digital platforms thus driving digital adoption.
Financial management, Good Governance, Risk and Compliance:
- Build and manage the MVNO P&L, including budgeting, forecasting, and reporting.
- Drive governance, risk mitigation and compliance in all phases of product proposition, development, delivery and management including the change process.
- Ensure adherance with all regulatory requirements and standards in all phases to prevent non-compliance.
Education
- Bachelor's Degree: Business, Commerce and Management Studies (Required)
go to method of application »
Job Summary
- To follow the six steps of financial planning in executing the role of a FAIS licensed financial adviser. A professional introduction must be made to introduce the adviser and the services offered by the adviser. Upon client approval the adviser may conduct a Financial Needs Analysis (FNA) in the disciplines of Investment, Life Insurance and Estate planning. Based on the concluded FNA to make recommendations to address single or multiple needs identified on behalf of the client. Advice recommendations will must be presented under the license categories for which the adviser is accredited Absa approved product(s) that are deemed will meet the needs of the client. On client acceptance of all or part of the advice, the adviser is required to implement the accepted advice through Absa’s new business processes. The adviser must conduct regularly review of the client needs to assess continued suitability of implemented solutions. In these reviews, new needs may be addressed and changes to existing plans be proposed to ensure continued solutioning of client needs. Adviser must continue to ensure ongoing Fit and Proper status to enable them to offer services under an Absa advice license.
Job Description
Accountability: To establish and maintain a professional relationship with all stakeholders (Client, Bank personnel, product providers and Adviser Support staff)
- Participate in reciprocal leads activities and sales/pipeline meetings to identify opportunities for new or repeat business, and fully utilising Absa’s bancassurance structure.
- Assess client’s needs through use of recommended needs analysis tools, ensuring that the client is aware of the full value proposition offered by AIFA.
- Prepare recommendation and quote for appropriate risk and investment solutions based on the client’s individual needs and profile.
- Present recommendation to clients, ensuring that all FAIS regulations are followed regarding advice given.
- Follow all the steps in the designated client engagement process as specified by Absa Advisers.
- Provide regular feedback to the Regional Manager on actions taken to progress the lead to business.
- Network, on an ongoing basis, with all stakeholders in Everyday Banking (PGM’s and Regional Managers) and elsewhere by attending their meetings and social gatherings to position the Absa Advisers' value proposition to the Bank and to the clients
Accountability: Meet sales and/or growth targets
- Do activity planning by identifying the clients to be approached/contacted during a particular period in conjunction with Everyday Advice Executive.
- Using the leads information provided by the source and or Regional Manager listings, as well as leads sourced through own prospecting activities and determine the client's financial needs.
- Make exclusive use of Absa’s Financial Needs Analysis tool (Avalon from Aug 2024 onwards) to conduct a comprehensive Financial Needs Analysis for the client.
- Obtain the client's consent to access his/her existing policy information by getting him/her to sign the relevant documents to get a comprehensive view of the client's financial needs.
- Discuss various possible solutions and options available with the client and thereafter recommend the most appropriate products and or solution(s) to address financial needs.
- Generate and discuss a formal recommendation including product quote(s) for the client.
- On acceptance of part or all the advice recommendations, complete the necessary product application forms and ensure that the client signs the forms to indicate his/her consent to engage in a transaction(s).
- Gather, generate, and complete all the necessary compliance documentation (e.g., Client Advice Record, copy of ID, Financial Needs Analysis, FICA).
- Submit the proposal forms to the relevant product providers for processing.
- Ensure that the issued policy aligns to the recommended product.
- Review the client's portfolio at a minimum of once a year and contact the client based on the adviser and client agreed contact strategy to maintain a healthy client relationship.
- Provide a report back to the Regional Manager and Everyday Banking stakeholders on the strike rate (i.e., the number of leads provided that were converted to business) where applicable.
- Seek business opportunities from external sources as necessary to grow the book of business and reciprocate leads to Regional Managers and PGM’s.
Accountability: Manage own commission earnings
- Capture the correct Policy Relevant Information (PRI) number on the Commission system.
- On a monthly basis, check the accuracy of the commission statements received from the Broker Commissions department. Verify that all the PRI numbers reconcile to the commission paid and reflected on the statements Keep the client database up to date by ensuring that new clients are added to the database.
- Follow up on unpaid premiums and lapses by contacting the clients to establish the reasons for the problems Manage the suspense account timeously by clearing it on the system at month end.
Accountability: Practice Management
- Ensure that staff members (Adviser Assistants) have a clear understanding of their roles and responsibilities within the adviser practice.
- Arrange for staff members to receive the relevant training (Absa programs for the Interns) e.g., systems training, product training and operational training.
- Provide coaching and mentoring to assistant(s) with regards to facilitate knowledge and skills development.
- Participate performance development (PD) discussions as required by the Absa performance management standards.
- Take the necessary corrective actions in cases of underperformance in consultation with the Regional Manager. Implement controls with regards to compliant record keeping in accordance with minimum Absa business standards (i.e. FAIS, FICA, FSB and)
- Liaise with Provincial Operations Office) with regards to maintenance of systems and equipment and provision of other services
- Complete all the required compliance exams in the specified timeframes (e.g. Anti-Money Laundering, Sanctions, BCM, Basic Financial Crime Concepts).
- Remain fit and proper as required for FAIS flagged roles.
- Provide monthly feedback to the branch, and Business Bank, regarding non-interest income (seat costs) and cross-selling opportunities
- Segment the client base according to profile, income potential and commission income.
- Engage with business development strategies with the support of the Regional Manager and our practice management subject matter experts to maximise the sustainability of the adviser practice
Accountability: Personal Development
- Attend all the required training to attain accreditation to market Absa approved products.
- Attend all the requisite internal training (i.e FAIS-related programs/courses).
- Attain the required FAIS credits in order to attain Fit and Proper status
- Ensure that Fit and Proper status is maintained (honesty, integrity, financial solvency)
Education
- Bachelor`s Degrees and Advanced Diplomas: Accounting, National Senior Certificate/ Matric (Grade 12)
go to method of application »
Job Summary
- To follow the six steps of financial planning in executing the role of a FAIS licensed financial adviser. A professional introduction must be made to introduce the adviser and the services offered by the adviser. Upon client approval the adviser may conduct a Financial Needs Analysis (FNA) in the disciplines of Investment, Life Insurance and Estate planning. Based on the concluded FNA to make recommendations to address single or multiple needs identified on behalf of the client. Advice recommendations will must be presented under the license categories for which the adviser is accredited Absa approved product(s) that are deemed will meet the needs of the client. On client acceptance of all or part of the advice, the adviser is required to implement the accepted advice through Absa’s new business processes. The adviser must conduct regularly review of the client needs to assess continued suitability of implemented solutions. In these reviews, new needs may be addressed and changes to existing plans be proposed to ensure continued solutioning of client needs. Adviser must continue to ensure ongoing Fit and Proper status to enable them to offer services under an Absa advice license.
Job Description
Accountability: To establish and maintain a professional relationship with all stakeholders (Client, Bank personnel, product providers and Adviser Support staff)
- Participate in reciprocal leads activities and sales/pipeline meetings to identify opportunities for new or repeat business, and fully utilising Absa’s bancassurance structure.
- Assess client’s needs through use of recommended needs analysis tools, ensuring that the client is aware of the full value proposition offered by AIFA.
- Prepare recommendation and quote for appropriate risk and investment solutions based on the client’s individual needs and profile.
- Present recommendation to clients, ensuring that all FAIS regulations are followed regarding advice given.
- Follow all the steps in the designated client engagement process as specified by Absa Advisers.
- Provide regular feedback to the Regional Manager on actions taken to progress the lead to business.
- Network, on an ongoing basis, with all stakeholders in Everyday Banking (PGM’s and Regional Managers) and elsewhere by attending their meetings and social gatherings to position the Absa Advisers' value proposition to the Bank and to the clients
Accountability: Meet sales and/or growth targets
- Do activity planning by identifying the clients to be approached/contacted during a particular period in conjunction with Everyday Advice Executive.
- Using the leads information provided by the source and or Regional Manager listings, as well as leads sourced through own prospecting activities and determine the client's financial needs.
- Make exclusive use of Absa’s Financial Needs Analysis tool (Avalon from Aug 2024 onwards) to conduct a comprehensive Financial Needs Analysis for the client.
- Obtain the client's consent to access his/her existing policy information by getting him/her to sign the relevant documents to get a comprehensive view of the client's financial needs.
- Discuss various possible solutions and options available with the client and thereafter recommend the most appropriate products and or solution(s) to address financial needs.
- Generate and discuss a formal recommendation including product quote(s) for the client.
- On acceptance of part or all the advice recommendations, complete the necessary product application forms and ensure that the client signs the forms to indicate his/her consent to engage in a transaction(s).
- Gather, generate, and complete all the necessary compliance documentation (e.g., Client Advice Record, copy of ID, Financial Needs Analysis, FICA).
- Submit the proposal forms to the relevant product providers for processing.
- Ensure that the issued policy aligns to the recommended product.
- Review the client's portfolio at a minimum of once a year and contact the client based on the adviser and client agreed contact strategy to maintain a healthy client relationship.
- Provide a report back to the Regional Manager and Everyday Banking stakeholders on the strike rate (i.e., the number of leads provided that were converted to business) where applicable.
- Seek business opportunities from external sources as necessary to grow the book of business and reciprocate leads to Regional Managers and PGM’s.
Accountability: Manage own commission earnings
- Capture the correct Policy Relevant Information (PRI) number on the Commission system.
- On a monthly basis, check the accuracy of the commission statements received from the Broker Commissions department. Verify that all the PRI numbers reconcile to the commission paid and reflected on the statements Keep the client database up to date by ensuring that new clients are added to the database.
- Follow up on unpaid premiums and lapses by contacting the clients to establish the reasons for the problems Manage the suspense account timeously by clearing it on the system at month end.
Accountability: Practice Management
- Ensure that staff members (Adviser Assistants) have a clear understanding of their roles and responsibilities within the adviser practice.
- Arrange for staff members to receive the relevant training (Absa programs for the Interns) e.g., systems training, product training and operational training.
- Provide coaching and mentoring to assistant(s) with regards to facilitate knowledge and skills development.
- Participate performance development (PD) discussions as required by the Absa performance management standards.
- Take the necessary corrective actions in cases of underperformance in consultation with the Regional Manager. Implement controls with regards to compliant record keeping in accordance with minimum Absa business standards (i.e. FAIS, FICA, FSB and)
- Liaise with Provincial Operations Office) with regards to maintenance of systems and equipment and provision of other services
- Complete all the required compliance exams in the specified timeframes (e.g. Anti-Money Laundering, Sanctions, BCM, Basic Financial Crime Concepts).
- Remain fit and proper as required for FAIS flagged roles.
- Provide monthly feedback to the branch, and Business Bank, regarding non-interest income (seat costs) and cross-selling opportunities
- Segment the client base according to profile, income potential and commission income.
- Engage with business development strategies with the support of the Regional Manager and our practice management subject matter experts to maximise the sustainability of the adviser practice
Accountability: Personal Development
- Attend all the required training to attain accreditation to market Absa approved products.
- Attend all the requisite internal training (i.e FAIS-related programs/courses).
- Attain the required FAIS credits in order to attain Fit and Proper status
- Ensure that Fit and Proper status is maintained (honesty, integrity, financial solvency)
Education
- Bachelor`s Degrees and Advanced Diplomas: Accounting, National Senior Certificate/ Matric (Grade 12)
go to method of application »
Job Summary
- To follow the six steps of financial planning in executing the role of a FAIS licensed financial adviser. A professional introduction must be made to introduce the adviser and the services offered by the adviser. Upon client approval the adviser may conduct a Financial Needs Analysis (FNA) in the disciplines of Investment, Life Insurance and Estate planning. Based on the concluded FNA to make recommendations to address single or multiple needs identified on behalf of the client. Advice recommendations will must be presented under the license categories for which the adviser is accredited Absa approved product(s) that are deemed will meet the needs of the client. On client acceptance of all or part of the advice, the adviser is required to implement the accepted advice through Absa’s new business processes. The adviser must conduct regularly review of the client needs to assess continued suitability of implemented solutions. In these reviews, new needs may be addressed and changes to existing plans be proposed to ensure continued solutioning of client needs. Adviser must continue to ensure ongoing Fit and Proper status to enable them to offer services under an Absa advice license.
Job Description
Accountability: To establish and maintain a professional relationship with all stakeholders (Client, Bank personnel, product providers and Adviser Support staff)
- Participate in reciprocal leads activities and sales/pipeline meetings to identify opportunities for new or repeat business, and fully utilising Absa’s bancassurance structure.
- Assess client’s needs through use of recommended needs analysis tools, ensuring that the client is aware of the full value proposition offered by AIFA.
- Prepare recommendation and quote for appropriate risk and investment solutions based on the client’s individual needs and profile.
- Present recommendation to clients, ensuring that all FAIS regulations are followed regarding advice given.
- Follow all the steps in the designated client engagement process as specified by Absa Advisers.
- Provide regular feedback to the Regional Manager on actions taken to progress the lead to business.
- Network, on an ongoing basis, with all stakeholders in Everyday Banking (PGM’s and Regional Managers) and elsewhere by attending their meetings and social gatherings to position the Absa Advisers' value proposition to the Bank and to the clients
Accountability: Meet sales and/or growth targets
- Do activity planning by identifying the clients to be approached/contacted during a particular period in conjunction with Everyday Advice Executive.
- Using the leads information provided by the source and or Regional Manager listings, as well as leads sourced through own prospecting activities and determine the client's financial needs.
- Make exclusive use of Absa’s Financial Needs Analysis tool (Avalon from Aug 2024 onwards) to conduct a comprehensive Financial Needs Analysis for the client.
- Obtain the client's consent to access his/her existing policy information by getting him/her to sign the relevant documents to get a comprehensive view of the client's financial needs.
- Discuss various possible solutions and options available with the client and thereafter recommend the most appropriate products and or solution(s) to address financial needs.
- Generate and discuss a formal recommendation including product quote(s) for the client.
- On acceptance of part or all the advice recommendations, complete the necessary product application forms and ensure that the client signs the forms to indicate his/her consent to engage in a transaction(s).
- Gather, generate, and complete all the necessary compliance documentation (e.g., Client Advice Record, copy of ID, Financial Needs Analysis, FICA).
- Submit the proposal forms to the relevant product providers for processing.
- Ensure that the issued policy aligns to the recommended product.
- Review the client's portfolio at a minimum of once a year and contact the client based on the adviser and client agreed contact strategy to maintain a healthy client relationship.
- Provide a report back to the Regional Manager and Everyday Banking stakeholders on the strike rate (i.e., the number of leads provided that were converted to business) where applicable.
- Seek business opportunities from external sources as necessary to grow the book of business and reciprocate leads to Regional Managers and PGM’s.
Accountability: Manage own commission earnings
- Capture the correct Policy Relevant Information (PRI) number on the Commission system.
- On a monthly basis, check the accuracy of the commission statements received from the Broker Commissions department. Verify that all the PRI numbers reconcile to the commission paid and reflected on the statements Keep the client database up to date by ensuring that new clients are added to the database.
- Follow up on unpaid premiums and lapses by contacting the clients to establish the reasons for the problems Manage the suspense account timeously by clearing it on the system at month end.
Accountability: Practice Management
- Ensure that staff members (Adviser Assistants) have a clear understanding of their roles and responsibilities within the adviser practice.
- Arrange for staff members to receive the relevant training (Absa programs for the Interns) e.g., systems training, product training and operational training.
- Provide coaching and mentoring to assistant(s) with regards to facilitate knowledge and skills development.
- Participate performance development (PD) discussions as required by the Absa performance management standards.
- Take the necessary corrective actions in cases of underperformance in consultation with the Regional Manager. Implement controls with regards to compliant record keeping in accordance with minimum Absa business standards (i.e. FAIS, FICA, FSB and)
- Liaise with Provincial Operations Office) with regards to maintenance of systems and equipment and provision of other services
- Complete all the required compliance exams in the specified timeframes (e.g. Anti-Money Laundering, Sanctions, BCM, Basic Financial Crime Concepts).
- Remain fit and proper as required for FAIS flagged roles.
- Provide monthly feedback to the branch, and Business Bank, regarding non-interest income (seat costs) and cross-selling opportunities
- Segment the client base according to profile, income potential and commission income.
- Engage with business development strategies with the support of the Regional Manager and our practice management subject matter experts to maximise the sustainability of the adviser practice
Accountability: Personal Development
- Attend all the required training to attain accreditation to market Absa approved products.
- Attend all the requisite internal training (i.e FAIS-related programs/courses).
- Attain the required FAIS credits in order to attain Fit and Proper status
- Ensure that Fit and Proper status is maintained (honesty, integrity, financial solvency)
Education
- Bachelor`s Degrees and Advanced Diplomas: Accounting, National Senior Certificate/ Matric (Grade 12)
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Job Summary
- To follow the six steps of financial planning in executing the role of a FAIS licensed financial adviser. A professional introduction must be made to introduce the adviser and the services offered by the adviser. Upon client approval the adviser may conduct a Financial Needs Analysis (FNA) in the disciplines of Investment, Life Insurance and Estate planning. Based on the concluded FNA to make recommendations to address single or multiple needs identified on behalf of the client. Advice recommendations will must be presented under the license categories for which the adviser is accredited Absa approved product(s) that are deemed will meet the needs of the client. On client acceptance of all or part of the advice, the adviser is required to implement the accepted advice through Absa’s new business processes. The adviser must conduct regularly review of the client needs to assess continued suitability of implemented solutions. In these reviews, new needs may be addressed and changes to existing plans be proposed to ensure continued solutioning of client needs. Adviser must continue to ensure ongoing Fit and Proper status to enable them to offer services under an Absa advice license.
Job Description
Accountability: To establish and maintain a professional relationship with all stakeholders (Client, Bank personnel, product providers and Adviser Support staff)
- Participate in reciprocal leads activities and sales/pipeline meetings to identify opportunities for new or repeat business, and fully utilising Absa’s bancassurance structure.
- Assess client’s needs through use of recommended needs analysis tools, ensuring that the client is aware of the full value proposition offered by AIFA.
- Prepare recommendation and quote for appropriate risk and investment solutions based on the client’s individual needs and profile.
- Present recommendation to clients, ensuring that all FAIS regulations are followed regarding advice given.
- Follow all the steps in the designated client engagement process as specified by Absa Advisers.
- Provide regular feedback to the Regional Manager on actions taken to progress the lead to business.
- Network, on an ongoing basis, with all stakeholders in Everyday Banking (PGM’s and Regional Managers) and elsewhere by attending their meetings and social gatherings to position the Absa Advisers' value proposition to the Bank and to the clients
Accountability: Meet sales and/or growth targets
- Do activity planning by identifying the clients to be approached/contacted during a particular period in conjunction with Everyday Advice Executive.
- Using the leads information provided by the source and or Regional Manager listings, as well as leads sourced through own prospecting activities and determine the client's financial needs.
- Make exclusive use of Absa’s Financial Needs Analysis tool (Avalon from Aug 2024 onwards) to conduct a comprehensive Financial Needs Analysis for the client.
- Obtain the client's consent to access his/her existing policy information by getting him/her to sign the relevant documents to get a comprehensive view of the client's financial needs.
- Discuss various possible solutions and options available with the client and thereafter recommend the most appropriate products and or solution(s) to address financial needs.
- Generate and discuss a formal recommendation including product quote(s) for the client.
- On acceptance of part or all the advice recommendations, complete the necessary product application forms and ensure that the client signs the forms to indicate his/her consent to engage in a transaction(s).
- Gather, generate, and complete all the necessary compliance documentation (e.g., Client Advice Record, copy of ID, Financial Needs Analysis, FICA).
- Submit the proposal forms to the relevant product providers for processing.
- Ensure that the issued policy aligns to the recommended product.
- Review the client's portfolio at a minimum of once a year and contact the client based on the adviser and client agreed contact strategy to maintain a healthy client relationship.
- Provide a report back to the Regional Manager and Everyday Banking stakeholders on the strike rate (i.e., the number of leads provided that were converted to business) where applicable.
- Seek business opportunities from external sources as necessary to grow the book of business and reciprocate leads to Regional Managers and PGM’s.
Accountability: Manage own commission earnings
- Capture the correct Policy Relevant Information (PRI) number on the Commission system.
- On a monthly basis, check the accuracy of the commission statements received from the Broker Commissions department. Verify that all the PRI numbers reconcile to the commission paid and reflected on the statements Keep the client database up to date by ensuring that new clients are added to the database.
- Follow up on unpaid premiums and lapses by contacting the clients to establish the reasons for the problems Manage the suspense account timeously by clearing it on the system at month end.
Accountability: Practice Management
- Ensure that staff members (Adviser Assistants) have a clear understanding of their roles and responsibilities within the adviser practice.
- Arrange for staff members to receive the relevant training (Absa programs for the Interns) e.g., systems training, product training and operational training.
- Provide coaching and mentoring to assistant(s) with regards to facilitate knowledge and skills development.
- Participate performance development (PD) discussions as required by the Absa performance management standards.
- Take the necessary corrective actions in cases of underperformance in consultation with the Regional Manager. Implement controls with regards to compliant record keeping in accordance with minimum Absa business standards (i.e. FAIS, FICA, FSB and)
- Liaise with Provincial Operations Office) with regards to maintenance of systems and equipment and provision of other services
- Complete all the required compliance exams in the specified timeframes (e.g. Anti-Money Laundering, Sanctions, BCM, Basic Financial Crime Concepts).
- Remain fit and proper as required for FAIS flagged roles.
- Provide monthly feedback to the branch, and Business Bank, regarding non-interest income (seat costs) and cross-selling opportunities
- Segment the client base according to profile, income potential and commission income.
- Engage with business development strategies with the support of the Regional Manager and our practice management subject matter experts to maximise the sustainability of the adviser practice
Accountability: Personal Development
- Attend all the required training to attain accreditation to market Absa approved products.
- Attend all the requisite internal training (i.e FAIS-related programs/courses).
- Attain the required FAIS credits in order to attain Fit and Proper status
- Ensure that Fit and Proper status is maintained (honesty, integrity, financial solvency)
Education
- Bachelor`s Degrees and Advanced Diplomas: Accounting, National Senior Certificate/ Matric (Grade 12)
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Job Summary
- Technical Lead Developers required for a new BTB Support team in CIB Market Risk Technology. Build high-performing, scalable, enterprise-grade applications & build capability in others to do the same. This includes but is not limited to applying critical thinking, design thinking and problem solving skills in an agile team environment to solve complex technical problems (Front End, Back End and Integration) with high quality solutions & leading all phases of the development lifecycle to deliver.
Job Description
Key critical skills and experience required:
- Relevant B-Degree in Computer Science preferred but not essential if minimum requirements of experience & practical application is evident.
- Min 8 years of development experience in Python, C# 4.5 and up, .Net core, C++, MS SQL, XSLT
- Technical skills: Software Design and Development, Business Analysis, Quality Assurance, Release Management
- Financial Markets / Mathematical Finance experience
- Relevant Market Risk Product knowledge
- Ability to identify, solve problems and build solutions
- Excellent interpersonal, communication and stakeholder’s management skills
- Ability to perform in a challenging and dynamic environment
Advantageous:
- Experience in Front Arena (or equivalent system) development / consulting projects
- Experience in: Front Arena AEF: ACM, AEL, ADFL, ASQL
- Investment Banking / Capital Markets IT domain experience
- Functional skills: In depth understanding of asset classes such as equity, Fixed Income, Credit, FX, their valuation models and product lifecycle, Financial Risk Management, Regulatory and risk reporting, trading and Position management.
- Knowledge of FA components such as PRIME, ADS, AMB, AMBA, ATS, AMWI, PACE, APS, AFG-AMB, SWIFT adapters, Adaptiv Docs etc.
Key Accountabilities:
- Contribute to and in some cases lead all phases of the development lifecycle including e.g. design process
- Determine operational feasibility of solutions by evaluating analysis, problem definition, business requirements, solution development and proposed solutions
- Develop high quality software / application design and architecture in a test driven & domain driven / cross domain environment
- Quickly produce well-organised, optimized, and documented source code to deliver technical solutions
- Ensure designs & solutions support the technical organisation principles of self-service, repeatability, testability, scalability & resilience
- Apply general design patterns and paradigms to deliver technical solutions
- Create & Maintain Sophisticated CI / CD Pipelines (authoring & supporting CI/CD pipelines in Jenkins / Azure Devops or similar tools and deploy to multi-site environments – supporting and managing your applications all the way to production)
- Use & configure modern observability techniques to provide a deeper understanding of the application. To do this, leverage e.g. aggregated logging via ELK stack, metrics via Prometheus / Grafana / NewRelic and distributed tracing like Zipkin/Jaeger etc.
- Automate tasks through appropriate tools and scripting e.g. Docker, Ansible, Kubernetes
- Debug existing source code and polish feature sets.
- Work with guilds and other technical SME’s to improve and evolve technical products and services
- Apply unit testing frameworks and perform integration, validation and verification testing (apply knowledge of stubbing tools e.g. wiremock, hoverfly etc.)
- Apply version control and related concepts and techniques
- Align all application development & development process to Group Architecture, Security & Infrastructure guidelines
- Work with project & program teams (when required) to plan & manage the development lifecycle e.g. releases, risk management, testing, integration etc.
- Conduct reviews, performance monitoring & ongoing optimization and maintenance on applications
- Stay ahead of the curve on emerging technologies and development practices e.g. scripting languages, containerization etc.
- Contribute to the design & evolution of Group Architecture, Infrastructure & associated technical standards for the organization
Why might you be interested in this role?
- Learn the domain of Corporate and Investment Banking
- Open international career opportunities by learning an industry-leading trading and risk platform
- Help to build and grow a high-performing development team
- Contribute to improving and modernising software development practices
- Work for one of South Africa's leading Banks and top employers of choice
- Earn highly competitive compensation and benefits
- Enjoy continuous growth and development with opportunities to move within the Bank
- Receive financial support for continued learning (courses, certifications, tertiary, etc.)
We have a culture that values:
- Ownership and autonomy
- Diversity and the unique contribution of individuals
- Teamwork and collaboration
- Continuous improvement
- Innovation
- Agile ways of work
- Experimenting without fear of failure
Education
- Bachelor's Degree: Information Technology
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Job Summary
Overall job purpose
- To develop tactical strategy and delivery plans, formulate associated practice(s) and to ensure operational implementation and adoption in terms of actuarial methodology, governance and delivery objectives. This role enables sound management of business performance and financial risk.
Job Description
- Perform complex actuarial production processes under limited supervision to support sound management of business performance and financial risk.
Processes includes:
- Solvency Assessment and Management (SAM) Prudential Valuation for Absa Life and the Cells
Solvency Capital Requirements
- Iterative Risk Margin Calculations
- Dividend proposals
- Quarterly and Annual Returns
Investments Mangement
- Asset Liability Modelling (ALM) exercises,
- Setting investment strategies for the business
- Monitoring investment performance against benchmarks and risk appetite
- Regular engagements with the Asset Managers.
Running models (to ensure accurate financial reporting and support management decision making) at an advanced level:
- For inputs to processes such as reserving, capital, pricing or business case modelling
- Development of and maintenance of advanced spreadsheet models which may include planning and capital and risk modelling
- Development of and maintenance of actuarial open platform software complex models
- 1st line quality / assurance review and checking (to ensure accuracy of outputs for sound business decision making and ensuring a robust control environment).
- Coordination of a committee / forum (to enable business and risk management execution and oversight for a sound control environment);
- Understand and deliver requirements of internal stakeholders, within the same business unit; Understand and deliver requirements of internal stakeholders, not within the same business unit i.e. Risk, Group.
People management responsibilities (to support talent development and business resilience)
- Managing a team of 5 Actuarial Specialists and Analysts
Minimum Requirements:
- Qualified Actuary with at least 2 years Post Qualification Experience
- SAM and Capital Management experience Crucial
- Experience in managing people
- Experience of Iterative Risk Margins preferred (not a requirement).
Education
- Bachelor's Degree: Actuarial Science
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Job Summary
- The Head of Credit Risk Policy and Credit Assurance will be responsible for leading the development, implementation, and maintenance of credit risk policies in alignment with Absa Bank’s Enterprise Risk Management Framework. This role will also oversee the credit assurance function, ensuring effective implementation of policies, frameworks, and standards across the group. The successful candidate will also be responsible for conducting quality assurance work and implementing an effective combined assurance plan for Group Credit on an annual basis.
Job Description
Accountability: Policy Development and Implementation
- Draft, implement, and maintain Credit Risk Policies, Standards, Mandates and Credit Committee Terms of References in accordance with regulatory requirements and the group’s Enterprise Risk Management Framework.
- Ensure policies are aligned with the bank’s strategic objectives and risk appetite.
Accountability: Credit Assurance Function
- Lead the independent credit assurance function to assess the effectiveness of credit risk policies and frameworks.
- Conduct regular reviews and assessments to ensure compliance with established standards and guidelines.
- Identify areas for improvement and recommend enhancements to credit risk management practices.
Accountability: Quality Assurance
- Perform quality assurance work as required, ensuring that credit risk assessments and decisions are made in accordance with established policies and procedures.
- Develop and implement quality assurance frameworks to monitor and evaluate the effectiveness of credit risk management processes.
Accountability: Combined Assurance Plan
- Design and implement an effective combined assurance plan for credit on an annual basis, integrating inputs from various assurance providers.
- Collaborate with internal audit, compliance, and other stakeholders to ensure comprehensive coverage of credit risk assurance activities.
Accountability: Stakeholder Engagement
- Engage with senior management, risk committees, and other stakeholders to communicate credit risk policies and assurance findings.
- Provide guidance and support to business units in the implementation of credit risk policies and frameworks.
Accountability: Regulatory Compliance
- Stay informed of regulatory developments and industry best practices related to credit risk management.
- Ensure that credit risk policies and practices comply with relevant regulations and standards.
Accountability: Team Leadership
- Lead and develop a high-performing team within the Credit Policy and Credit Assurance function.
- Foster a culture of risk awareness and compliance throughout the organization.
Accountability: Training and Awareness
- The Head of Credit Policies and Assurance is also responsible for promoting a risk-aware culture within the bank. This includes providing training and awareness programs to employees on risk management and assurance practice.
Preferred Experience
- Leading strategic change
- Minimum of 10 years of experience in credit risk management, policy development, or assurance functions within the banking or financial services industry.
- Strong understanding of credit risk frameworks, regulatory requirements, and best practices.
- Proven experience in leading teams and managing cross-functional projects.
Education
- Bachelor`s Degrees and Advanced Diplomas: Business, Commerce and Management Studies (Required)
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Job Summary
- Optimise the profit and economic value of portfolios of Growth Business key account clients requiring medium to high complexity commercial banking requirements by focusing:
- origination efforts to quire new clients;
- cross-sell to existing client base;
- coverage efforts to service clients in accordance to the segment CVP
Job Description
- Drive Financial Targets: Maintain primary ownership of a portfolio of Growth Account clients, differentiated by the level of complexity of the client base
- Relationship and Service Management: Actively develop strong client relationships. Conduct regular client visits in accordance with the Commercial Growth Account Value Proposition and initiate changes to ABB Product by providing input into product development to better service our clients
- Manage Risk Assessment: Adhere to the bank's policies and procedures and ensure compliance. Take ultimate ownership of the portfolio's risk management by ensuring a good understanding of both the Bank's and the clients regulatory and compliance environments.
- Collaboration: Constantly seek to improve ways of working by challenging the status quo and supporting an empowering climate within the team, sharing knowledge, experience, best practice and providing constructive feedback as required.
Education
- Bachelors Degree and Professional Qualifications: Business, Commerce and Management Studies (Required)
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Job Summary
- Work collaboratively across the business area to assess the key business challenges that can be solved by data and translate these requirements into data driven solutions for the area. Work on high value and high complexity data science problems & leverage deep data science expertise in advanced statistics, data wrangling, data mining, data analysis, feature engineering and predictive modeling, storytelling, distributed computing & data visualisation, machine learning tools & data intuition to operationalize & continuously improve data solutions that deliver relevant, quality assured, accurate & commercially impactful data to the business.
Job Description
- Design, develop, and implement artificial intelligence systems to solve complex real-world problems and enhance business processes. These systems include machine learning models, natural language processing (NLP) algorithms, computer vision solutions, recommendation engines, and predictive analytics tools. Data Scientists leverage cutting-edge technologies to build systems capable of decision-making, automation, and advanced data analysis.
- Key responsibilities include; building/running AI Systems, developing and training machine learning models, building AI pipelines, integrating AI capabilities into applications, optimizing algorithms for efficiency and scalability, and ensuring the ethical deployment of AI solutions.
- Proficiency in programming languages like Python, knowledge of AI frameworks such as TensorFlow or PyTorch, and expertise in data preprocessing, neural networks, and cloud platforms are essential. Data Scientists also need skills in managing big data systems, deploying AI models into production, and working with tools for monitoring and maintaining AI systems post-deployment.
- Strong problem-solving skills, a deep understanding of emerging AI technologies, and the ability to collaborate with cross-functional teams are vital traits for success in this role.
We’re looking for experience in the below technologies or similar, proficiency in all is not necessary
- 8+ years Information Technology experience
- Relevant B-Degree in Computer Science preferred but not essential if minimum requirements of experience & practical application is evident
- 5+ years relevant Data Science, development and data experience
AI Frameworks/Systems/Technologies
- LangChain
- LlamaIndex
- CrewAI
- Ollama
- RAG
- Agents
- React/Angular
- TensorFlow/PyTorch
- Natural Language Processing (NLP) frameworks
- Computer Vision libraries (e.g., OpenCV, YOLO)
- Recommendation engines
- MS Presidio
Data Science
- Python (NumPy, Pandas, Scikit-learn)
- R
- Jupyter Notebooks
- Tableau/Power BI
- SQL
- Apache Spark (for analysis)
- Matplotlib/Seaborn for visualization
- Statistical modeling tools
Data Engineering
- Apache Kafka
- Apache Airflow
- Hadoop
- Snowflake
- Google BigQuery
- AWS Glue
- ETL Tools (Talend, Informatica)
- Spark
- NoSQL Databases (MongoDB, Cassandra)
- Databricks
MLOps/Platforms
- Docker
- Kubernetes
- MLflow
- Git/GitHub for version control
- AWS Sagemaker, Bedrock, Lambda, etc.
- Databricks
- Kubeflow
- CI/CD pipelines (Azure ADO/Jenkins/CircleCI
- Prometheus/Grafana for monitoring
- Terraform/Ansible for infrastructure as code (IaC)
- Hybrid ways of work, place of work either Cape Town or Johannesburg
Education
- Bachelor's Degree: Information Technology
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Job Summary
- The incumbent will be responsible for delivering Operational Risk Management Information (ORMI) services to the Relationship Banking risk team, as well as effectively embedding Operational and Resilience Risk Management (ORRM) practices, within the Business Unit (BU) and effectively implement the associated Absa Group ORRM policies and framework.
- Contribute to establishing and maintaining an integrated and effective risk management framework where risks are identified, quantified, analyzed, reported, and managed on a consistent basis via the specialized risk management execution framework.
- Provide technical ORRM expertise, training and advice to leadership and all stakeholders in the BU, including adoption, embedment, and use of the Operational Risk Management System (ORMS).
Job Description
Accountability: Operational and Resilience Risk Framework Embedment
- Document, contribute and adhere to the development of standards, operating procedures, and guidelines for operational risk activities within the area of accountability.
- Provide advice and support for value-added process improvements, initiatives, and services.
- Identify and contribute to the development of solutions to improve operational risk management service and quality and escalate unresolved issues to management and process owners.
- Perform operational risk data trend analysis, and benchmarking exercises to enable business to make informed decisions.
- Monitor and support timeous capturing, approval and the quality of data captured for Risk and Control Self-Assessments (RSCA), Key Risk Indicators, Critical Process Assessment (CPA), Risk Events, Issues and Actions including Dispensations Waivers and Breaches (DWB’s) on the Operational Risk Management System (ORMS) and Policy and Compliance Management System (PCM) system.
- Perform monitoring and conformance testing to standards and framework requirements.
- Perform combined assurance monitoring, i.e., monitoring on issues and actions raised by all assurance providers, and keep record of all assurance reviews completed, currently being performed, or still planned.
- Monitor any other Operational Risk registers required from a centralized Relationship Banking perspective.
- Establish processes to perform regular Operational Risk benchmarking, using both internal and external (industry) data.
- Monitor mandatory escalation required by Operational Risk Policy is performed (losses above threshold, indicators above threshold, data quality issues).
- Understand and apply existing best practice frameworks to assist in the implementation of identified subject matter processes and standards.
- Provide specialist advice and support in area of accountability to ensure that identified solutions and recommendations are appropriate and effective.
Accountability: Training and Awareness
- Ensure adequate stakeholder training for the Operational Risk Management System (ORMS), Policy and Compliance Management (PCM) system, and other related risk systems. Provide ongoing support post the training.
Accountability: Operational Risk Systems
- Support business in the maintenance of risk information on ORMS and PCM by providing guidance on system utilization to ensure appropriate data quality and standard conformance.
- Support the business with the resolution and escalation of issues relating to system usage.
Accountability: Functional Governance
- Support the Operational and Resilience Risk Team in governance-related matters, including but not limited to monitoring and tracking the Operational and Resilience Risk strategic initiatives, providing administrative support for Manco meetings, tracking of initiatives, documentation of meeting minutes and tracking of meeting action items.
Accountability: Operational Risk Reporting and Analytics
- Participate in the ORMS (Operational Risk Management System) and PCM (Policy and Compliance Management System) program to ensure that any new requirements / modules are effectively implemented within Relationship Banking.
- Source/Supply information and compile the inputs to monthly and quarterly Executive Risk Committee pack and other governance committees, validating data quality and accuracy of reports.
- Support the management reporting of all key concerns as appropriate through monthly and quarterly risk committees, forums, and governance committees, thus ensuring that senior management is fully aware of any key concerns that may impact Relationship Banking.
- Ensure the completeness, accuracy, and validity of reporting through the monitoring of data quality on the Operational Risk Management System (ORMS), Policy and Compliance Management (PCM) system, and related risk management systems.
- Periodically report on all risk framework elements by utilizing data as a key enabler.
- Continuously work on improving the data analytics capability by proactively deriving insights to enhance management information and provide efficiencies on reporting.
- Perform data gathering, modelling and analysis for key risk measurement activities, i.e., scenario analysis, key risk indicator monitoring, risk events analysis.
- Oversee monthly loss event reconciliations and related attestations to ensure that all (above threshold) risk events and losses have been captured on the Operational Risk system.
- Report on transactional and process activities to enable timely and effective decision making.
- Provide regular combined assurance MI in line with business and Group requirements, including combined assurance insights on the data analyzed.
- Perform continuous monitoring of assurance partner issues and actions, obtain status updates, and provide reporting to the business teams to enable timeous closure of items.
- Support the assessment and reporting of Dispensations, Waivers and Breaches (DWBs) requirements.
- Keeping abreast of legislation changes, working with legal, external suppliers and other regulatory bodies.
- Report on results analysis to the Operational & Resilience Risk Manager.
- Source/Supply information and compile the monthly Risk Council pack and ensure data quality and accuracy of reporting.
- Source information and interpret the data to compile the quarterly reports.
- Ensure mandatory escalation required by Operational Risk Policy is performed (i.e. losses above threshold, indicators above threshold, data quality issues, etc.).
Accountability: Stakeholder / Client / Customer
- Maintain and develop awareness of risk management issues and changes.
- Support to Relationship Banking Operational Risk and Resilience (2LoD) and Governance Risk and Control (1LoD) Teams as well as engagement and alignment with Group Operational Risk team for ORM requirements.
- Engagement with 3 Lines of Defense.
- Support risk team in developing and providing BUs with relevant training and guidance documents.
- Identify and recommend new innovative ways of achieving quality results.
- Provide specialist support to meet customer expectations in line with customer service delivery principles.
Accountability: Learning and Growth
- Provide expertise, participate, and contribute to a culture of work centric thinking, productivity, service delivery and quality management.
- Support and contribute to the successful implementation of change initiatives.
- Keep up to date with own area of expertise to develop and maintain own professional knowledge base in order to provide effective support and advice.
- Interact proactively with others for the purpose of continuous knowledge sharing and integration of own new knowledge.
Education and Experience Required
- Relevant NQF level 7 qualifications or B degree
- 3 years’ experience in a Financial Institution / similar environment
- 5 years’ experience in Risk Management, with a focus on Operational Risk being advantageous, alongside exposure to other risk domains such as Financial Risk, Model Risk, etc.
- Relevant Professional certification, or any other related qualification advantageous.
Education
- Bachelor`s Degrees and Advanced Diplomas: Business, Commerce and Management Studies (Required)
Method of Application
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