Hollywoodbets have been revolutionising betting within South Africa since 1999 and we are currently making inroads further into Southern Africa. As a frontrunner in our industry we are always finding new ways to give our customers the best betting experience.
Our sports betting site features a large variety of events and markets to bet on, with expert bet...
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Responsibilities
- We have an amazing opportunity for a Payment Queries Officer to be based in Umhlanga, Kwa-Zulu Natal. Do you think you have what it takes to be our newest Purple Star?
- The successful candidate will be responsible to attend to all deposit, withdrawal, cashback, and any other customer queries on daily basis within the stipulated turnaround times. Managing the Zendesk ticket queue and ensuring all queries are resolved.
You Bring:
- MS office.
- Excel – Intermediate to Advanced.
- Administrative management experience
What You’ll Do For The Brand:
Action the following daily:
Deposit queries
- To check and verify the deposit query that the customer made is valid and reflects on the payment portal. To check if the deposit reflects on the customer’s account via SyX before crediting the account.
- If the deposit does not reflect, customer account to be credited.
- Zendesk ticket to be updated with applicable internal comments and solved within 15 minutes of receiving the ticket request.
- If we are not able to find the deposit on any payment portal platform
- to provide feedback to the team leader on duty to advise the customer that the ticket has been closed as we are not able to locate the deposit and to provide correct details and reopen a new ticket with the correct details.
- Zendesk ticket to be updated with applicable internal comments and solved within 15 minutes of receiving the ticket request.
Withdrawal queries:
- To investigate the withdrawal query via the payment portals and SyX to see what happened to the customer’s withdrawal query.
- If withdrawal is still pending to be paid – escalate to payments team leader to arrange for withdrawal to be paid immediately.
- If withdrawal was paid or failed to advise the team leader on duty to advise the customer.
- Zendesk ticket to be updated with applicable internal comments and solved within 15 minutes of receiving the ticket request.
Cash Back queries:
- To check and verify if the soccer multiple ticket is a qualifying ticket for cash back.
- If ticket is not qualified – SMS will be sent to customer to advise the outcome via Mconnect
- If ticket is qualified – credit customer’s account with the correct qualifying amount according to the terms and conditions of the promotion.
- Zendesk ticket to be updated with applicable internal comments and solved within 2 hours of receiving the ticket request.
Live Monitoring Reports:
- To assist the team leaders with live monitoring deposit and withdrawals report – communicate on WhatsApp MZ Management group.
- Credit all outstanding deposits and advise payments team leaders to pay any outstanding withdrawal.
Other queries
- There might be other ad hoc queries related to customer’s account which will have to be action using the resources available to investigate further for resolution.
Other responsibilities
- To assist the payments team or Reconciliation Officer with withdrawals and deposits when we are having high volumes or any system issues.
- To always communicate to management if any system issues. have been identified with the payment portals or SyX based on the number of Zendesk tickets received.
- Daily stats per shift to be provided of number of Zendesk tickets resolved per category. Feedback of any challenges experienced. This can be added to the payments daily report.
Apply Before 03/05/2026
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Skill Set
- Communication
- Facilitation
- Presentation
Responsibilities
- We have an amazing opportunity for AML Analyst (27) to join our team in Durban. Do you think you have what it takes to be our newest Purple Star?
- The successful incumbent will form part of the AML Compliance function providing specialist support to the AML Department to enable them to discharge their compliance obligations for the Group entities, in terms of applicable legislation, primarily but not limited to the FIC Act, and to perform monitoring activities towards providing independent, objective, reliable and timely assurance over the effectiveness of the compliance controls implemented in Hollywoodbets.
You Bring:
- Completed or studying towards a diploma/degree, majoring in law, auditing or accounting.
- Computer literate
- Valid driver’s license
A Bonus To Have:
- Completed Matric with English and Mathematics
- 1-2 years Compliance related experience
What You’ll Do For The Brand:
- Work closely with the Group AML Partner, FICA Manager and AML & Risk Team Lead to contribute to the embedment of the RMCP requirements.
- Establishment and enhancement of processes in support of the RMCP.
- Contribute to the implementation of new and updated regulatory requirements.
- Provide input into FICA related projects.
- Assist and support the development of the Group compliance function and updates of compliance risk management plans.
- Assist and support the Group compliance function by ensuring that compliance risks are appropriately monitored and managed.
- Ensure all Enhanced Due diligence is performed in line with the risk-based approach
- Ensure all Enhanced Due diligence work is completed daily and reporting where needed is performed.
- Conduct on-going due diligence as per the risk based approach in the stipulated time-frame
- Ensure all reporting on goAML is done within the required legislative time-frame.
- Assist with monitoring exercises and provide reports on findings
- Work with the business units to agree on findings, ratings and remedial action required.
- Development, implementation and maintaining of compliance monitoring plans in relation to FICA, or any other applicable legislation on a Group level, reporting findings to Management.
- Support operational departments to ensure they meet the required regulatory requirements.
- Attend to FICA related queries.
Apply Before 03/05/2026
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Responsibilities
- We have amazing opportunities for an Events Administrator to be based in Durban, KwaZulu - Natal. Do you think you have what it takes to be our newest Purple Star?
- The successful candidate will be responsible to support with the administration and coordination of all events from conception to completion.
You Bring:
- Minimum 2 Years experience in an admin related position.
- Valid Driver’s license.
A Bonus To Have:
- Experience in Events or Marketing.
What You’ll Do For The Brand:
- Handles all administration from conception to completion regarding the details of events such as golf days, conferences, road shows, airport promotions, Kingsmead promotions, July parties, selected charity events, F&B events and any event deemed important for the company.
- Bookings and processing of documents relating to casuals to assist with events.
- Adhere to event procedures.
- Handling ticket bookings or RSVPS.
- General office work required for preparing events.
- Assist with execution of events.
- Prepare event reports and budgets following each event.
- Maintain supplier database.
- Develop event-specific organizational tools such as timelines, contact lists, and work deliverables.
- strong organisational skills and good attention to detail.
- Follow through of events strategy.
- Ensure the health and safety as well as gambling regulations are strictly adhered to.
- Obtain quotes, administration of budgets
- Book venues and tools.
- Prepare invitations and send out at the appropriate time.
- Work with the various departments to achieve objectives.
- Work with the PRO to ensure maximum brand exposure in the media and post event reporting.
- Drive attendance to the event.
- Assist with ensuring all team involved is adequately prepared for the event.
- Assist with ensuring set up and coordination of the event runs smoothly, when required to do so.
- Stock counts and reporting.
- Available to work flexible hours due to events happening after hours and on weekends.
- Available to travel as company is national.
- Maintain a high level of energy for all events.
- Conduct market research and ensure the target market that event reaches is understood.
- Assist with multiple projects at one time.
- Buying for functions and dealing with suppliers
Apply Before 03/31/2026
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Responsibilities
- We have an amazing opportunity for a Deposits Team Leader to be based in Umhlanga. Do you think you have what it takes to be our newest Purple Star?
- The successful candidate will be responsible for managing the Branch to achieve business objectives in accordance with the Region and Retail Operations Strategy.
You Bring:
- 3 years management experience in a contact centre.
A Bonus to have:
- Degree/Diploma in related field.
- Finance and admin experience.
What You’ll do for the Brand:
- Accurate reporting of deposits statistics to the management team.
- Oversee and optimize deposit processing to ensure timely and correct fund allocations to customer accounts.
- All internal control procedures are strictly followed, reporting any deviations and implementing corrective actions.
- Work closely with internal audit teams to assess and address potential risks, implementing mitigation strategies.
- Minimize administrative errors in deposit processing and transaction handling.
- Drive excellent customer service standards with the team in interactions with customers, internal departments, and branches.
- Monitor and improve turnaround times for resolving customer and audit queries.
- Identify the root causes of customer and audit queries, implementing initiatives to reduce recurring issues.
- Ensure queries are resolved efficiently, with a focus on first-contact resolution where possible.
- Maintain high-quality service standards and implement interventions to address quality shortfalls.
- Ensure the department is adequately staffed to meet operational demands.
- Implement strategies to enhance team motivation, collaboration, and a positive work environment.
- Conduct continuous training assessments to identify and address skill gaps within the team.
- Conduct regular performance reviews, providing coaching and support to team members.
- Manage conduct, ensuring that performance improvement and disciplinary procedures are consistently applied when necessary.
- Oversee monthly feedback meetings, trend reporting, and resource management reporting.
- Continuously review internal control procedures to enhance efficiency and minimize risks.
- Ensure all processes comply with regulatory and internal audit requirements.
- Work collaboratively with other departments, such as Mobile, Internet Betting, and Telephonic Betting, to understand interdepartmental dependencies and streamline processes.
- Uphold high ethical standards and maintain confidentiality in handling sensitive financial transactions.
- Promote the company brand and image through professional service delivery.
- Take ownership of additional tasks or projects as required to support business operations.
- Attend to ad-hoc functions as required due to operational requirements
What You’ll Bring to the Team:
- Attention to detail
- Customer Service Excellence
- Exceptional admin skills
- Sound working knowledge of MS office
- Strong knowledge of betting types and platforms.
Apply Before 03/06/2026
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Responsibilities
- We have an amazing opportunity for a Bartender to be based in Johannesburg, Gauteng. Do you think you have what it takes to be our newest Purple Star?
- The successful candidate will be responsible for mixing and serving drinks and/or snacks or food to punters/customers, directly or through waitrons. Ensure exceptional customer service and ensuring clean and tidy service areas.
You Bring:
- Experience in the Service Industry
A Bonus to have:
- Experience with POS system
- Exposure to Stock Management
What You’ll Do For The Brand:
- Ensure that you look presentable to the customers as you are the face of the company and need to present a professional image.
- Ensure that the bar area is neat and tidy prior to opening. Ensure that the same standard is kept during service times to ensure that the service area is neat and tidy at all times.
- Ensure the service area is cleaned before customers are seated. There should be no empty glassless, Beverage containers, excess cutlery, or crockery in the service area. Clean glasses, utensils, and bar equipment. Condiments, water, ice, napkins, straws etc. is replenished
- Prepare stock requisition the night before but no later than an hour before opening time. Identify fast-selling items and increase requisition and take into account relevant trends, and busy periods/events that might increase stock requirements.
- Submit to F&B Supervisor, receive stock from F&B Supervisor as per requisition form, and sign. Ensure that opening stock is recorded
- Ensure that fridges are sufficiently stocked and ensure stock rotation at all times
- Ensure that the Float is correct Count in the presence of the F&B Supervisor, if there is a shortage advise the F&B Supervisor prior to opening.
- Greet customers and thank guests, always acting in a proactive and positive manner. Show interest to the customer/punter, pay attention when they speak, and maintain eye contact during conversations.
- Present menus to customers/punters and answer questions about menu items. Advise on daily specials and make recommendations upon request. Promote food and beverage items. Communicate in a clear and professional manner and address the customer in a respectful manner. Serve orders for beverages and/or snacks or food timeously. Check with customers to ensure they are enjoying their beverages and/or meals and take action to correct any problems
- Take beverage and/or food orders as soon as the customer/punter is seated. Ensure beverage order is taken within five minutes after the menu is presented. Food/ snack orders are placed if requested. If required check customers identification to ensure that they meet minimum age requirements for consumption of alcoholic beverages should the customer appear to be under aged.
- Write the orders on order slips to ensure the correct order is recorded. After receiving the order, immediately enter the order onto POS (GAAP) to ensure the order is generated
- Follow up on food delays from the kitchen, advise punters/customers on delays, and regularly communicate the status of the order
- Ensure that the customer/ punter complaints are dealt with efficiently. Record all complaints in the complaint log and communicate all complaints to the supervisor
- Collect payments from customers either by cash or card. Correctly record the payment. Thank the customer/punter for the tip. Any voids to be authorized by the F&B Supervisor.
- Reconciliation of all sales and cash/credit card payments to ensure that all monies are accounted for. Shortages will be dealt with accordingly. Accountable for all the sales recorded under your account during the shift. Print Generic stock sheets of actual stock count names and codes. Count Stock, sign next to changes with F&B Supervisor. Disclose all breakages and wastage to the F&B Supervisor.
- Ensure that all personal food and beverage purchases are signed off by the F&B supervisor and are checked once received to verify. Ensure that the VIP security gets the signed slip for the purchases before leaving the premises.
- Ensure that the service area is clean and tidy in preparation for the next shift.
- Ensure that internal procedures are adhered to.
- Any ad hoc duties that might be required
What You’ll Bring To The Team
- Exceeding the clients’ expectations in regard to service delivery
- Use correct tone and apply content according to topic appropriateness
- Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate times
- Actively promotes and sells products or services
- Follows through and delivers results in spite of obstacles
- System experience in terms of understanding the POS process linked to the GAAP system
Apply Before 03/06/2026
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Responsibilities
- Create compelling written sports content across several different websites and blogs
- Proofreading and editing of internal as well as correspondence writers’ work
- Having a deep understanding of trends throughout the world across multiple sporting codes
- Creating informative content highlighting new games and products released by the business
- Created and manage an editorial calendar and ensure timeous publication of its contents
- Keeping tabs on industry-related news/sports news in order to generate content around trending topics
- Research competitors and provide suggestions for improvement
- Measure ROI and KPIs
- Regular audits, both large and small
- Review analytics and create reports on key metrics
- Collaborate with marketing team
Other
- Ability to work under pressure and in a fast-paced growing environment.
- Will be required to travel from time to time.
- Ability to think independently with minimal supervision.
- Basic understanding of HTML and web publishing.
- Knowledge and experience in working with WordPress’ Content Management System
- Comprehensive knowledge/understanding of various sporting codes relevant in South Africa – soccer, rugby, cricket, golf, horse racing, F1 etc.
Qualifications
- Matric
- 2-3 years’ experience in Content Marketing/Copywriting
- Valid driver’s license - Advantageous
- Certificate/Diploma/Degree in Marketing or related
Apply Before 03/31/2026
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Responsibilities
- We have an amazing opportunity for an HR Portfolio Manager, based in Umhlanga, Durban. Do you think you have what it takes to be our newest Purple Star?
- The successful candidate will be responsible for assisting in leading the delivery of a proactive and customer-focused HR service across the business.
- This includes providing effective support, guidance and advice to Managers and Team Members, as well as delivering strategic and operational Human Resource projects and initiatives that maximise performance and enable all Team Members to engage and contribute to the development of the organisation.
You Bring:
- A manual driver’s license or own vehicle.
- A minimum of 2 years’ Human Resources Management/Supervisory.
- An HR qualification or currently studying towards one.
What You’ll Do For The Brand:
- Proactively lead, coach and manage HR Business Partners to provide effective HR service delivery across the business.
- Act as a senior point of contact and subject matter expert on complex matters and projects, providing HR related advice to all stakeholders.
- Provide advice and support to Team Members and Managers in all aspects of the employee lifecycle, including recruitment and selection, onboarding, induction, performance management, employee relations, engagement and well-being.
- Support the implementation of the business’ human resource plans by proactively working with Team Members and Line Managers to develop a culture of responsibility and accountability for frontline human resources management, embedding a performance culture.
- Partner with and coach Managers to support the delivery of human resource plans and initiatives and encouraging a culture of Line Manager responsibility and accountability for front line human resources.
- Proactively lead, manage and successfully deliver complex cross-functional human resource projects across the organisation within specific timeframes.
- Assist in the review, development and successful implementation of progressive human resource policies, processes and plans to drive continuous engagement and embed a performance culture across the organisation.
- Lead the implementation of continuous improvement initiatives, using business knowledge and intelligence to inform changes and develop solutions to ensure that all HR operational systems and processes are fit for purpose.
- Utilise people data and analytics to measure trends and patterns to influence the effectiveness of human resource policies and plans to help drive continuous improvements and increase performance.
- Lead and assist organisation transformation and change programmes.
- Lead the development of innovative wellbeing initiatives that enhance Team Member wellbeing and improve performance.
- Develop and maintain strong relationships across a broad range of stakeholders, both internal and external.
- Develop, deliver and evaluate training materials, presentations and workshops as required in relation to specialist and generalist subject areas.
- Analyse and report on human resource statistics and trends to enhance the effectiveness of the HR Service Delivery and to provide information relevant to making sound business decisions.
- Take responsibility for own professional and personal development, keeping up to date with current practice and employment legislation.
- Ensure EE compliance within the Portfolio.
- Ad-hoc duties.
What You’ll Bring To The Team:
- Consistently achieve goals, meet deadlines, and maintain quality standards.
- Take ownership, follow through on commitments, and proactively correct mistakes.
- Identify, analyse, and resolve issues efficiently.
- Support and develop Line Managers and Team Members.
- Collect, verify, and analyse data to drive decisions.
- Build and maintain strong internal and external networks.
- Understand business drivers and financial impact.
Apply Before 03/08/2026
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Responsibilities
- We have an amazing opportunity for a Sales Agent (Field) to be based in Pietermaritzburg, Kwa- Zulu Natal. Do you think you have what it takes to be our newest Purple Star?
- The successful candidate will be responsible for reaching daily, weekly, and monthly targets and all other targets related to increasing the mobile customer base. Understand customer needs and handle different types of personalities. Represent the brand professionally and positively.
Bonus To Have:
- Prior work experience as a promoter or similar role.
- Excellent customer service skills.
What You’ll Do for The Brand:
- Customer Service: Assist clients with opening accounts and all betting queries.
- Drive daily sales and activations through the effective demonstration and/or explanation of mobile products, usage methods, and services to influence punters to purchase products or use our services.
- Drive mobile marketing campaigns to increase sales and sign up new online accounts.
- Must keep records of their sales activities and report their progress to management daily.
- Promote the mobile brand.
- Set up and arrange displays at outlets, events, and promotions to attract the attention of prospective and existing punters.
- Assist customers in submitting correct FICA documents when opening a new account (FICA requirements: Clear ID)
- Ensure new customer uses the sign-up bonus to bet when an account is opened and show the customer how to bet on the mobile application
- Keep work areas neat and tidy to promote a positive image to customers.
- Ensure appropriate management, safekeeping, and maintenance of all mobile equipment.
- Weekly completion of Moodle, bet strike and Voice Note Training, and Trainers on Wheels
- Might be required to roam between branches and stores as per operational needs
- Any other related duties that might be required within the business.
What You’ll Bring To The Team:
- Excellent Listening skills.
- Excellent communication skills (verbal and written)
- Must be results driven.
- Good understanding of Mobile and Internet betting, Betting procedures and types and TUV (top voucher) distribution
- Strong systems and sales knowledge
Apply Before 03/09/2026
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Responsibilities
- We have amazing opportunities for a Financial Manager (Projects) to be based in Umhlanga. Do you think you have what it takes to be our newest Purple Star?
- The successful candidate will be responsible for providing financial management support across projects and various business units within the Group.
- The role focuses on accurate financial modelling, project evaluation, project assessment, project monitoring as well as general financial management. while ensuring compliance with financial policies and supporting the broader business with sound financial insights.
- This position is hands-on and detail-oriented, requiring strong collaboration with the broader business to enable effective decision-making.
You bring:
- Financial Degree
- A minimum of 3 years Financial Management Experience.
- A minimum of 3 years Cash Management Experience
- A minimum of 3 years People Management Experience
A bonus to have:
- Understanding of Project Management/system and development tools
What You’ll Do For The Brand:
Financial metrics
- Review monthly management accounts and prepare commentary.
- Support preparation of annual financial statements with reconciliations and schedules.
- Monitor and report on key financial performance indicators.
- Provide variance analysis and escalate issues where needed
- Lead final review and approval of budgets, forecasts, consolidated group results, and management accounts.
- Oversee preparation and quality of individual and consolidated Annual Financial Statements.
- Approve sensitive and complex transactions (e.g. impairments, provisions, depreciation, finance costs, leases, intercompany charges).
- Review and approval of larger payments.
- Consult with Tax and IFRS experts (after liaising with the CFO) on complex, out of the ordinary transactions.
- Approve templates and models created to substantiate decision making.
- Enforce thorough review and timeous settlement of inter-company trade accounts, loan accounts, shareholder loans, bank loans, bank facilities, creditors, SARS (Income Tax, PAYE, VAT) in line with agreed payment terms.
- Enforce through reviewing the timeous collection of loans receivable, inter-company trade accounts and trade debtors. Ensure monthly or weekly reports are appropriately distributed and reviewed.
- Effective tax planning and cash flow management and oversight over cash management reporting for Group.
- Working with the CFO to identify control weakness, design internal controls and implement.
- Enforce thorough review and timeous corrective action against internal audit and external audit findings.
- Review and approve discounted cash flow projections for impairment testing.
- Review and approve adequate reassessment of useful lives, depreciation methods and residual values for tangible and intangible assets quarterly.
- Review and approval of the profit and loss on asset disposals.
- Ensure annual stock take is performed (including monthly/quarterly as dictated by company policy) and stock variances are managed
- Management of payroll cost and operating costs.
- On a quarterly basis - approve the mini audits executed to test compliance with supplier payment terms, claiming of supplier rebates at the correct % and claiming timeously, similarly for supplier settlement discounts and general discounts, similarly for customer rebates and settlement discounts and general discounts, validity/relevance of debit orders, use of correct interest rates, wear and tear rates, depreciation rates by the Senior Financial Accountants.
- Create and maintain a template that allows for consistent, yet tailored audits for each of the entities within the group.
- Lead the BEE project team from Finance perspective to ensure the improvement and sustenance of the companies BEE score.
- Drive compliance with financial policies and ensure all financial decisions are supported by accurate templates, models, and audit trails.
- Review and approve quarterly validating fair value measurements (only were required).
- Enforce compliance with auditor requests to effectively manage overruns.
- Support the CFO with specific projects and reports and data extractions and building financial models/billing models/project costing.
- Approve capex, expenses, and disposals within authoritative limits.
- Any ad hoc tasks that may arise.
Project-based Financial Management
- Track project budgets, costs, and milestone-based reporting.
- Collaborate with project managers to develop financial models and assess ROI.
- Ensure accurate financial tools and templates are maintained for project monitoring.
- Integrate project results into group financial reporting.
- Identify financial risks in projects and escalate as required.
People Management
- Demonstrate company values of Service Excellence, Integrity, Accountability, and Innovation.
- Share knowledge and support junior staff development.
- Encourage a culture of financial accountability within project teams.
- Assist with financial training sessions for project owners to improve financial literacy.
- Living HW values of Service Excellence, Commitment, Integrity, Accountability, Enthusiasm, Ubuntu and Innovation.
- Performance management of staff and discipline.
- Enforcing ethical, honest, transparent, fair work environment.
- Formal setting up of individual staff meetings (Initial meeting to layout the KPIs, quarterly tracking meeting, half year review, quarterly tracking meeting and year-end review).
- Talent retention (through role creation, career path planning).
- Recruitment and related interviews.
- Induction and comfort of new Team members.
- Implementation of HR initiatives.
- Promote declaration of all conflicts of interest upfront.
- Promoting a culture of confidentiality, ensuring all personal information of loan applicants and suppliers and other stakeholders is not shared and is maintained in a secure environment.
- Approving and monitoring of overtime, meal allowances etc
Strategy, Compliance and Reporting.
- Enforcing compliance with company policies and procedures.
- Enforcing 100% compliance with COSACT, Tax acts, IFRS/IFRS for SMEs and other relevant laws/regulations relating to finance.
- Enforcing up to date maintenance of department process write-ups/ system descriptions.
- Ensure logical saving of all work, templates, etc. monthly and yearly such that each year’s financial records can stand on its own when enquiries/ investigations/audits take place.
- Effectively deal with internal, external, SARS and BEE auditors.
- Assist the CFO with financial strategy formulation by preparing data-driven insights on capital projects, cost efficiency opportunities, and financial risks.
- Contribute to the creation and regular updating of financial models and reports that support executive and board-level decision making.
- Play a key role in ensuring financial operations are scalable to support the group's long-term growth trajectory.
- Ensure project spend and related contracts are reviewed for alignment with group financial policies and delegated authority limits.
- Support the ongoing design and testing of internal controls relevant to project environments
What You’ll Bring To The Team:
- High level of accountability.
- Proactive approach and initiative
- People management.
- Problem solving.
- Results Driven.
- Exceptional Time management.
- Project planning skills
- Coordination skills
- Execution skills
- Analytical skills
Apply Before 03/09/2026
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Responsibilities
- We have an amazing opportunity for Housekeeping to be based in Pietermaritzburg, Kwazulu-Natal. Do you think you have what it takes to be our newest Purple Star?
- This position would be responsible for maintaining cleanliness and hygiene at the Branch and ensures the building is in a clean and orderly condition at all times.
You Bring:
A Bonus To Have:
What You’ll Do For The Brand:
- Cleaner attired in Hollywood Uniform as per prescribed rules and regulations. Personal hygiene maintained at all times.
- Ensures work areas are clean and tidy prior to opening, during service and at closing times (this includes the inside and outside of the Branch, as well as the car Park area)
- Floors are swept and mopped, scrubbed and/or vacuumed. Walls are cleaned. Refuse is gathered and disposed of. Bins are to be emptied, washed or sanitized and replaced with refuse bags.
- Toilets are to be cleaned
- Tables and counters, chairs, TV screens, furniture, lights and machines and/or equipment is clean and wiped prior to team members commencing work.
- Ensures that service areas are neat and tidy during peak periods and quiet periods.
- Appropriate use of cleaning chemicals and cleaning detergents.
- Requests cleaning fluids and/or worn cleaning equipment e.g. mops/brooms/dusters from Branch
- Manager as and when required.
- Declares breakages to the Branch Manager
- The cleaning of branch aircon filters weekly
- Ensure that the all tables & chairs in the Gaming areas are maintained – seat covers are monitored,
- and request replacements as needed. Table legs are adjusted to avoid wobbling, table tops and
- edges should be reported if refurbishing is required.
What You’ll Bring To The Team:
- High attention to detail
- Strong time management skills
- Follow process in order to ensure high quality output
- Taking action to achieve goals beyond what is required
Apply Before 03/09/2026
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Responsibilities
- We have an amazing opportunity for a VIP (Security) Officer, to be based in Pietermaritzburg, Kwazulu-Natal. Do you think you have what it takes to be our newest Purple Star?
- The VIP (Security) officer will be responsible for creating and maintaining a safe environment for the people. This may include: securing premises by monitoring surveillance equipment or by patrolling activities. The VIP officers are expected to prevent loss and theft and report any irregularities or suspicious acts.
You Bring:
- Registered with PSIRA (Private Security Industry Regulatory Authority).
- Previous Security experience.
A Bonus To Have:
- Matric.
- Valid driver’s license.
What You’ll Do For The Brand:
Duties
- VIPs must be present 15 minutes before the branch opens.
- Branch Manager/ Senior Team leader will open branch in the presence of the VIP Officer.
- VIP Officer needs to ensure they conduct a perimeter patrol before the branch opens
- VIP need to check around the premises for any suspicious movements before the branch is opened
- VIP Officer needs to be extremely vigilant and alert at all times of their surrounds before the opening/ closing of the branch.
- VIP Officer needs to conduct a floor walk once branch is open, to observe all is order.
- VIP officer must valid all observation checks are completed before the Branch Manager / Senior Team Leader continues with their daily checks.
- During opening and closing, one VIP must be positioned away from the entrance, observing his/her colleague and checking for potential danger.
- Patrolling should include inside and outside the branch entrance, back areas and all parking areas.
- Ensure all two way radios are fully charged, for early morning usage. Report faulty equipment immediately.
- Charge the batteries overnight so that they are useable from the beginning of your shift.
- Ensure all panic button and two way radios are in good working conditions and keep safely.
- VIP Officers must carrying their panic buttons, two way radios and earpieces to ensure open communication and ease of access in the event of an emergency.
- The VIP Officer that is posted to the searching zone must use the scanner to search all guest entering the branch including team members.
- Ensure at the searching zone the branch door or the gate is always kept close.
- VIP Officers are not allowed to cross gender scan guest entering the branch.
- Male guest must be scanned by only male VIP Officers, female guest to be scanned by only female VIP’s.
- VIP Officers must ensure to search female bags with a stick. Male guest are not allowed to bring in their bags.
- VIP Officer is to direct traffic on our premises and ensure the free flow of foot traffic and to control the amount of vehicles entering and exiting the building.
- End of day closing procedure, VIP Officer must minimise entry by sliding close one door to ensure security of minimising high risk.
- VIP Officers must attend branch meeting when notified by the Branch Manager to attend.
- VIPs to assist when receiving stock, doing alarm test and submitting of daily report every morning by 10:00am.
Guest Service
- First impressions last - VIP Officers are at the forefront of Hollywood.
- VIP Officers are the first encounter with the guest.
- Ensure to make the impression by greeting the Guest with “Good day, welcome to Hollywood”
- Ensure to provide good guest service by being friendly, helpful, polite and courteous at all times.
- Pro-actively address guest complaints and ensure guest feedback is communicated clearly in an effective and positive manner.
- Create a guest centric culture within the branch and drive the philosophy of “service with a smile” at all times.
- Ensure to treating our guest with respect and have the good attitude at all times.
- When Guest are leaving the branch VIP Officer to wish the guest good evening or good night and ask them to come again. “Good Bye Sir, please come again.
Compliance
- VIP Offices must ensure they are dressed in full Amadoda uniforms with their name badges before the beginning of their shift. (black shoes, black socks and white vet only)
- Scan all persons entering the premises including team members.
- Be observant of guest leaving the branch, identify if they entered the branch with something you noticed and are leaving without that object.
- No bags are allowed inside the premises.
- No Weapons/Guns are allowed into the premises (except on an official law enforcement officer).
- No person under the age of 18 is allowed into the premises.
- If you are dealing with a difficult customer contact your colleagues and press the panic button before the situation escalates out of control.
- In ranches with no liquor licence, No alcohol is allowed on the premises.
- Credit bets are not allowed to be taken by any team member.
- VIP Officer on duty are not allow to take bets with Amadoda uniform.
- VIP Officers on duty are not allowed to utilize the Limited pay-out machine.
Code of Conduct
- While on duty you will not sit or lounge, make use of your cell phone or eat.
- No smoking on duty.
- You will not report for duty under the influence of alcohol.
- You will not abandon your post. This could lead to disciplinary action against you.
- You are not allowed to sleep on duty. This will lead to disciplinary action against you.
- You will not have casual conversations with friends/other team members while at your post.
- You will not accept tips from the guest
Values
- Actively promote the Hollywood values.
- Live the values and lead as an example to the team.
Other
- VIP Officer must report their absenteeism to the Branch Manager / Senior Team Leader 2 hours before their shift begins.
- Able to work in a rotating shift /work flexible hours.
- Ensure the ability to work independently.
- Ensure you physical fitness is obtained at all times in line with the job requirements
What You’ll Bring To The Team:
- Business Acumen
- Communication skills
- Attention to detail
- Problem Solving
- Accountability
- Guest Orientation
Apply Before 03/09/2026
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Responsibilities.
- We have amazing opportunities for a Sales Agent (Field) to be based in Quigney, Eastern Cape. Do you think you have what it takes to be our newest Purple Star?
- The successful candidate will be responsible for reaching daily, weekly, and monthly mobile sales targets and all other targets related to increasing the mobile customer base.
- Understand customer needs and handle different types of personalities. Represent the brand professionally and positively
What You’ll Do For The Brand:
- Customer Service: Assist clients with opening accounts and all betting queries
- Drive daily sales and activations through the effective demonstration and/or explanation of mobile products, usage methods, and services to influence punters to purchase products or use our services
- Drive mobile marketing campaigns to increase sales and sign up new online accounts
- Must keep records of their sales activities and report their progress to management daily
- Promote the mobile brand.
- Set up and arrange displays at outlets, events, and promotions to attract the attention of prospective and existing punters.
- Assist customers in submitting correct FICA documents when opening a new account (FICA requirements: Clear ID)
- Ensure new customer uses the sign-up bonus to bet when an account is opened and show the customer how to bet on the mobile application.
- Keep work areas neat and tidy to promote a positive image to customers.
- Ensure appropriate management, safekeeping, and maintenance of all mobile equipment.
- Weekly completion of Moodle, bet strike and Voice Note Training, and Trainers on Wheels
- Might be required to roam between branches and stores as per operational needs
- Any other related duties that might be required within the business
What You’ll Bring To The Team:
- Promotion
- Excellent Customer Service
- Communication
- Active Listening
Apply Before 03/09/2026
go to method of application »
Responsibilities
- We have an amazing opportunity for a Team Leader (Mobile) based in Mbizana, Eastern Cape. Do you think you have what it takes to be our newest Purple Star?
- The successful candidate will be responsible for ensuring growth targets for mobile betting are achieved. Analysing financial information to identify trends, manage costs, and increase revenue in the team. Ensure proactive reporting on these areas.
You Bring:
- A Valid Driver’s License (Manual)
- A minimum of 12 months experience in a leadership role
- Track record of over-achieving quota
- Ability to understand customer needs and handle different types of personalities
What You’ll Do For The Brand:
- Work closely with Area Managers to meet required targets on Active and Qualified accounts
- Plan marketing campaigns with the assistance of the Area Manager and Marketing Team
- Facilitate promotional activities daily
- Ensure marketing material is available and in good condition for CSI handovers at Regional and National campaigns, all campaigns should be completed successfully and professionally
- Measure effectiveness of promotions (ROI) use Promo Tracker to measure the effectiveness of the promotion or event
- Conduct market analysis/research to make suggestions for improvements
- Recruitment, interviewing, and coordinating with AM/Trainer for induction.
- The performance and team management of Mobile Clerks includes the setting of daily targets, completing performance reviews, (twice a year), and conducting day-to-day people management functions such as HR/IR and the poor performance management (PIP) functions
- Growth, branding, and rollout of Top Up Voucher outlets in all distributor networks. Visiting outlets where required
- Organize continuous training to ensure mobile clerks have been trained to understand betting types, betting processes, mobile betting, and TUV
- Ensure that cash-ups are done following cash-up procedures. Responsible to ensure that there are no shortages. Report all shortages to management
- Weekly completion of all Moodle/Betstrike and Voice note training and Trainer on Wheels
- Provide day-to-day operational support to Area Managers
- Daily Reports
- Management of the team members leave, absenteeism, and attendance.
- Management of stock (daily report on stock levels and usage)
- Any other related duties that might be required
What You’ll Bring To The Team:
- Strong listening
- communication
- presentation
- social skills
- Negotiating Skills
- Sales knowledge
Apply Before 03/09/2026
go to method of application »
Responsibilities
- We have amazing opportunities for a Sales Agent (Field) to be based in King Sabata Dalindyebo, Eastern Cape. Do you think you have what it takes to be our newest Purple Star?
- The successful candidate will be responsible for reaching daily, weekly, and monthly mobile sales targets and all other targets related to increasing the mobile customer base. Understand customer needs and handle different types of personalities. Represent the brand professionally and positively
What You’ll Do For The Brand:
- Customer Service: Assist clients with opening accounts and all betting queries
- Drive daily sales and activations through the effective demonstration and/or explanation of mobile products, usage methods, and services to influence punters to purchase products or use our services
- Drive mobile marketing campaigns to increase sales and sign up new online accounts
- Must keep records of their sales activities and report their progress to management daily
- Promote the mobile brand.
- Set up and arrange displays at outlets, events, and promotions to attract the attention of prospective and existing punters.
- Assist customers in submitting correct FICA documents when opening a new account (FICA requirements: Clear ID)
- Ensure new customer uses the sign-up bonus to bet when an account is opened and show the customer how to bet on the mobile application.
- Keep work areas neat and tidy to promote a positive image to customers.
- Ensure appropriate management, safekeeping, and maintenance of all mobile equipment.
- Weekly completion of Moodle, bet strike and Voice Note Training, and Trainers on Wheels
- Might be required to roam between branches and stores as per operational needs
- Any other related duties that might be required within the business
What You’ll Bring To The Team:
- Promotion
- Excellent Customer Service
- Communication
- Active Listening
Apply Before 03/09/2026
go to method of application »
Responsibilities
- We have an amazing opportunity for a Sales Agent (Field) to be based in Pietermaritzburg, Kwa- Zulu Natal. Do you think you have what it takes to be our newest Purple Star?
- The successful candidate will be responsible for reaching daily, weekly, and monthly targets and all other targets related to increasing the mobile customer base. Understand customer needs and handle different types of personalities. Represent the brand professionally and positively.
Bonus To Have:
- Prior work experience as a promoter or similar role.
- Excellent customer service skills.
What You’ll Do for The Brand:
- Customer Service: Assist clients with opening accounts and all betting queries.
- Drive daily sales and activations through the effective demonstration and/or explanation of mobile products, usage methods, and services to influence punters to purchase products or use our services.
- Drive mobile marketing campaigns to increase sales and sign up new online accounts.
- Must keep records of their sales activities and report their progress to management daily.
- Promote the mobile brand.
- Set up and arrange displays at outlets, events, and promotions to attract the attention of prospective and existing punters.
- Assist customers in submitting correct FICA documents when opening a new account (FICA requirements: Clear ID)
- Ensure new customer uses the sign-up bonus to bet when an account is opened and show the customer how to bet on the mobile application
- Keep work areas neat and tidy to promote a positive image to customers.
- Ensure appropriate management, safekeeping, and maintenance of all mobile equipment.
- Weekly completion of Moodle, bet strike and Voice Note Training, and Trainers on Wheels
- Might be required to roam between branches and stores as per operational needs
- Any other related duties that might be required within the business.
What You’ll Bring To The Team:
- Excellent Listening skills.
- Excellent communication skills (verbal and written)
- Must be results driven.
- Good understanding of Mobile and Internet betting, Betting procedures and types and TUV (top voucher) distribution
- Strong systems and sales knowledge
Apply Before 03/09/2026
Method of Application
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