Deposits Team Leader at Hollywoodbets

Responsibilities

• We have an amazing opportunity for a Deposits Team Leader to be based in Umhlanga. Do you think you have what it takes to be our newest Purple Star?
• The successful candidate will be responsible for managing the Branch to achieve business objectives in accordance with the Region and Retail Operations Strategy.

You Bring:

• 3 years management experience in a contact centre.

A Bonus to have:

• Degree/Diploma in related field.
• Finance and admin experience.

 What You’ll do for the Brand:

• Accurate reporting of deposits statistics to the management team. 
• Oversee and optimize deposit processing to ensure timely and correct fund allocations to customer accounts.
• All internal control procedures are strictly followed, reporting any deviations and implementing corrective actions.
• Work closely with internal audit teams to assess and address potential risks, implementing mitigation strategies.
• Minimize administrative errors in deposit processing and transaction handling.
• Drive excellent customer service standards with the team in interactions with customers, internal departments, and branches.
• Monitor and improve turnaround times for resolving customer and audit queries.
• Identify the root causes of customer and audit queries, implementing initiatives to reduce recurring issues.
• Ensure queries are resolved efficiently, with a focus on first-contact resolution where possible.
• Maintain high-quality service standards and implement interventions to address quality shortfalls.
• Ensure the department is adequately staffed to meet operational demands.
• Implement strategies to enhance team motivation, collaboration, and a positive work environment.
• Conduct continuous training assessments to identify and address skill gaps within the team.
• Conduct regular performance reviews, providing coaching and support to team members.
• Manage conduct, ensuring that performance improvement and disciplinary procedures are consistently applied when necessary.
• Oversee monthly feedback meetings, trend reporting, and resource management reporting.
• Continuously review internal control procedures to enhance efficiency and minimize risks.
• Ensure all processes comply with regulatory and internal audit requirements.
• Work collaboratively with other departments, such as Mobile, Internet Betting, and Telephonic Betting, to understand interdepartmental dependencies and streamline processes.
• Uphold high ethical standards and maintain confidentiality in handling sensitive financial transactions.
• Promote the company brand and image through professional service delivery.
• Take ownership of additional tasks or projects as required to support business operations.
• Attend to ad-hoc functions as required due to operational requirements

What You’ll Bring to the Team:

• Attention to detail
• Customer Service Excellence
• Exceptional admin skills
• Sound working knowledge of MS office
• Strong knowledge of betting types and platforms.

Apply Before 03/06/2026