Trending Jobs at BCX

Core Description

• To oversee and direct technical support for core infrastructure to transform IT and realise the digitalisation journey for our clients. To lead the facilitation of operations architecture and IT continuity management for technical support team. Support best practices, deadlines, and quality control to provide enterprise level support to our customers/users.

Key Deliverables / Primary Functions

• Manage the administration and maintenance of the environment, in alignment with high levels of quality, standards and operability as defined within negotiated and agreed service level agreements, service level parameters or contracts.
• Manage the identification and mitigation of operational risk within Infrastructure.
• Collaborate between and within BCX Divisions and establish and enhance relationships and network with partners, customers and vendors in support of market dominance.
• Provide input into and track against the annual budget and forecasts within defined guidelines, directing and coordinating activities to achieve revenue and cost containment targets.
• Motivate and coach subordinates in support of performance excellence, employee engagement, innovation and transformation.
• Provide input, develop and manage the implementation of process and procedures to maintain or recover the delivery of systems and services in the event of any physical, technical, or environmental disaster or major outage, providing continuity of service to customer.
• Participate in multiple, large scale, concurrent projects to successful completion in accordance with scope, budget and service level agreements.
• Interact with customers when escalated to, to provide and process information in response to technical requests about products and services

Minimum Qualifications

• NQF 6: 3 year Degree/ Diploma/ National Diploma in Business or Information Technology
• NQF 4: Grade 12 National Diploma

Additional Education -Preferred /Advantage

Experience

• 3 years relevant experience in infrastructure services, technical support environment. The experience must include relevant exposure to the specific ICT sector.

OR 

• 5 years’ experience in infrastructure services, technical support environment. The experience must include relevant exposure to the specific ICT sector.

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Core Description

• To perform Problem Management activities according to policy, process and procedures as agreed for contracted services to reduce the number of major incidents impacting the business.
• To facilitate collection of information from incidents and drive Root Cause Analysis. Document Root Cause Analysis and remedial actions with a high degree of fidelity and quality, within stipulated SLA’s and OLA’s.
• Monitor and drive corrective actions for RCA’s. Perform analytics. Produce reports on problem management activities.

Key Deliverables / Primary Functions

• Perform reactive problem management by identifying, investigating and resolving errors. Monitor progress on resolution of known errors and advise on major incidents/problems, identifying root causes within agreed SLA’s and OLA’s.
• Perform proactive problem management to identify potentially recurring problems and co-ordinate the establishment of permanent fixes that will prevent reoccurrence in the future. Identify trends and potential problem sources and facilitate expert recommendations on resolutions to prevent the replication of problems across multiple systems.
• Assist in improving processes, procedures and tools to achieve the control required for efficient and effective problem management.
• Produce reports on problem errors and problem resolution performance against agreed service levels.
• Keep SharePoint document repositories up to date.
• Chair and/or facilitate problem management meetings and reviews, providing input and feedback on problems/incidents being investigated.
• Manage the identification and effective mitigation of operational risk within the environment, in accordance with the defined risk management processes.
• Collaborate between and within BCX Divisions and establish and enhance relationships and network with partners, customers and vendors to deliver on service quality.

Minimum Qualifications

• NQF 6: 3 year Degree/ Diploma/ National Diploma in Information Technology or Business
• NQF 4: Grade 12 National Diploma

Additional Education -Preferred /Advantage

• NQF 6: 3 year Degree/ Diploma/ National Diploma in Engineering

Experience

• 3 years IT Problem Management Experience

Or

• Grade 12- & 5 years IT Problem Management Experience

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Core Description

• To manage and support customer technical solutions and provides general technical support on customer systems. Install, monitor, test and maintain cloud and infrastructure solutions. To provide specialised technical support (technology specific) 

Key Deliverables / Primary Functions

• Execute to the Managed Services business plan and strategies. 
• Support, maintain and manage the technical aspects of a managed Cloud/Operating system solution and ensure contracted service level agreements are met. Perform proactive activities such as health-checks, documentation updates and performance reporting 
• Plan, coordinate and implement system changes within client specified change windows. Liaise with the clients, vendors and other partners to ensure minimal disruption to the client's day-to-day business operations. 
• Manage, own and co-ordinate the technical resolution of service disruptions in a timely manner. 
• Assist with project delivery.  
• Contribute to the overall team effectiveness through technical contributions, customer focus and teamwork. 
• Assist colleagues and contribute to the quality and values  
• Drive a proactive culture to reduce common causes of operational problems. 
• Understand the requirements of being part of a 24x7 on-call operation 
• Operates closely with associated infrastructure service teams to meet SLA’s and resolve problems 
• Technical ability to perform firmware hardware upgrades on server platforms 

Minimum Qualifications

• NQF 6: 3 year Degree/ Diploma/ National Diploma in Computer Science or Information Technology
• OR NQF 4: Grade 12

Additional Education -Preferred /Advantage

• Relevant IT certification

Experience

• 3 years’ experience in particular field of speciality within a large and highly complex organisation (cloud and platform support) 

OR 

• 5 years experiences in particular field of speciality within a large and highly complex organisation ((cloud and platform support) 

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Core Description

• Ensures that end-user needs for access to systems are met in a secure, comprehensive, and cost-effective manner. Is responsible for the ongoing development, deployment, and support of evolving multi-vendor IAM systems though identifying business needs, gaps, providing project management and hands-on implementation support for new IAM applications, while administering the IAM components and overall system.

Key Deliverables / Primary Functions

• Plans, installs, configures and optimizes the operation of IAM components including the tracking of new releases available from vendors, patches and writes code to integrate IAM components (e.g. drivers, connectors, scripts, programs); tests it for both functional and robustness, and moves it into production.
• Produces and updates system documentation to record the IAM environment, including documentation of configuration settings, operating and recovery procedures and data structures, as well as designs and maintains user reports to support management information needs (while troubleshooting system/component failures)
• Functions as the primary liaison to IAM system/component vendors to resolve issues with their software.
• Provides project management for system implementations, which may include designing products, programming, providing team leadership, testing, implementing, reporting, reviewing finished products and tracking performance and data quality.
• Guides the formation of IAM policies that balance the need for seamless access with the requirement of enterprise security though keeping abreast with interpretation of technical manuals
• Developing and facilitating training sessions
• Defining problems, collecting data, establishing facts, drawing valid conclusions through the utilisation of computer technology used for communication, data gathering and reporting – internally and externally

Minimum Qualifications

• NQF 6: 3 year Degree/ Diploma/ National Diploma in Computer Science or Information Technology
• NQF 4: Grade 12 National Diploma

Additional Education -Preferred /Advantage

Experience

• Minimum of 5 years’ relevant experience

OR

• If only Grade 12, a minimum of 7 years’ relevant experience

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Core Description

• Install, manage, troubleshoot, and optimise SAN and storage in an enterprise environment where 90% of the landscape is virtualised using VMWare.

Key Deliverables / Primary Functions

• Install and configure Storage devices and Storage Area Networks according to best practise guidelines.
• Plan and implement firmware upgrades and address vulnerabilities of all storage devices and SAN infrastructure.
• Zone initiators and targets and conduct regular zone and alias maintenance in line with best practises.
• Perform disaster recovery using storage functions and features like replication, snapshots, and clones.
• Compile documentation and keep detailed baselines current and relevant to the environment.
• Monitor and configure dashboards for both proactive and reactive response approaches.
• Automate daily storage and SAN tasks to optimise and improve our services.
• Analyse storage data for proactive trending and troubleshooting, to improve availability and stability of the services we deliver.

Minimum Qualifications

• NQF 6: 3 year Degree/ Diploma/ National Diploma in Information Technology or Computer Science
• OR NQF 4: Grade 12

Additional Education -Preferred /Advantage

Experience

• 3 years’ experience within a storage environment within the ICT sector. Experience of storage functions (e.g. replication) and features (e.g. deduplication) with real-world experience in various applications and operating systems and protocols.
• 5 years’ experience within a storage environment within the ICT sector. Experience of storage functions (e.g. replication) and features (e.g. deduplication) with real-world experience in various applications and operating systems and protocols.

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Core Description

• To provide a stable and secure production database environment which performs in alignment with predefined standards and is recoverable in case of hardware failure or disaster situations. Solving complex problems to deliver real business value across a wide range of data solutions. Develop best practices and drive improvements in data engineering across the business and automate the daily actions

Key Deliverables / Primary Functions

• Compile and maintain the integrity of a Configuration Management Data Base in alignment with BCX’s standards and using the BCX prescribed systems.
• Utilise the BCX Remedy system for request, incident and problem handling, rectifying and implementing preventative actions as and when required.
• Continuously monitor performance, analyse trends and tune database for optimum performance and record and build a known error database (KEDB) for Problem Handling (R&D).
• Build and maintain a network of support structures e.g. vendors, employees, user groups etc. for consultation purposes.
• Continuously stay abreast with the latest release versions and ensure approval of new versions through a user’s acceptance testing (UAT) and quality assurance (QA) process; design and execute a release implementation plan; maintain the Definitive Software Library (DSL); and install, maintain and report license issues as and when they occur. 
• Continuously monitor and report on space utilisation, execute trend analysis, alerts and escalation; monitor memory utilisation and Central Processing Unit (CPU) at all times.
• Devise monitoring methodology and processes, utilise the appropriate toolsets and report on the availability or uptime.
• Identify, propose and implement appropriate toolsets for an effective back-up strategy to ensure continuity of services and monitor the back-up strategy on a continuous basis. Validate a DR Plan for the data base(s) under the data centre management, consider the replication, snapshots or remote copy as applicable.

Minimum Qualifications

• NQF 6: 3 year Degree/ Diploma/ National Diploma in Information Technology or Computer Science

OR

• NQF 4: Grade 12

Additional Education -Preferred /Advantage

Experience

• 5 To 7 years’ experience in the administration of Apps DBA Oracle databases including:
• Oracle E-Business Suite 12.2
• Oracle SOA Suite
• Oracle Weblogic
• 12, 19c Database administration incl. Real Application Clusters.
• Redhat Enterprise Linux 7+.

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Core Description

• Provide digital workplace support for the customer base remotely and onsite.

Key Deliverables / Primary Functions

• Application and device troubleshooting and support.
• Accurately use available software or specialist monitoring tools to maintain awareness and control of the hardware and software.
• Used approved remote management tools to remote support end user devices
• Liaise with external resources (3rd Party Management) to facilitate resolution of 3rd party Incidents
• Ability to do root cause analysis and troubleshooting across systems to resolve incidents
• Ability to engage and liaise with all personnel including VIP personnel.
• Follow escalation matrix and keep customer informed.
• Enabling management with communication about incidents/requests
• Remote support and 24/7 standby, after hours and on-call support.Ownership of Incidents and Service Requests, until resolution with continues feedback.
• Build Relationship with customers to improve and provide world class support.
• Assist with the connection of end user devices to Audio Visual support equipment.
• iPad, Apple, and Android mobile support. 
• Ability to break-fix problems to satisfy installation requests, simple or complex, in a wide range of dissimilar environments.
• Identify and understand business challenges of the Customer and the impact thereof on the device support.Build a working knowledge of Microsoft products
• Support security policies and standards of the Customer
• Ensure company assets (replacement parts) are tracked and maintained responsibly

Minimum Qualifications

• NQF 6: 3 year Degree/ Diploma/ National Diploma

OR

• NQF 4: Grade 12

Additional Education -Preferred /Advantage

Experience

• 3 years’ experience

OR

• 5 years’ experience

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Core Description

• To provide a stable and secure production database environment which performs in alignment with predefined standards and is recoverable in case of hardware failure or disaster situations.  To provide technical expertise and guidance to Junior Database Administrators. 

Key Deliverables / Primary Functions

• Compile and maintain the integrity of a Configuration Management Data Base in alignment with BCX’s standards and using the BCX prescribed systems. 
• Utilise the BCX Remedy system for request, incident and problem handling, rectifying and implementing preventative actions as and when required. 
• Continuously monitor performance, analyse trends and tune database for optimum performance and record and build a known error database (KEDB) for Problem Handling (R&D). 
• Build and maintain a network of support structures e.g. vendors, employees, user groups etc. for consultation purposes. 
• Continuously stay abreast with the latest release versions and ensure approval of new versions through a user’s acceptance testing (UAT) and quality assurance (QA) process; design and execute a release implementation plan; maintain the Definitive Software Library (DSL); and install, maintain and report license issues as and when they occur.  
• Continuously monitor and report on space utilisation, execute trend analysis, alerts and escalation; monitor memory utilisation and Central Processing Unit (CPU) at all times. 
• Devise monitoring methodology and processes, utilise the appropriate toolsets and report on the availability or uptime. 
• Identify, propose and implement appropriate toolsets for an effective back-up strategy to ensure continuity of services and monitor the back-up strategy on a continuous basis. Validate a DR Plan for the data base(s) under the data centre management, consider the replication, snapshots or remote copy as applicable

Minimum Qualifications

• NQF 6: 3 year Degree/ Diploma/ National Diploma

OR

• NQF 4: Grade 12

Additional Education -Preferred /Advantage

Experience

• 3 years’ experience 
• Oracle Database Administration experience  

OR

• Grade 12 & 5 years’ experience 

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Core Description

• To support customer technical solutions by providing general technical support, maintenance and troubleshooting on customer systems under guidance of technical specialists.

Key Deliverables / Primary Functions

• Collaborate with associated infrastructure services teams to meet SLAs and resolve issues.
• Provide support for Microsoft operating system related services.
• Provide support for Microsoft Active Directory services, including DNS, DHCP, Certificates, and related directory services.
• Manage and support Microsoft Azure Services
• Provide support for Microsoft Products, which includes, but not limited to Windows Servers.
• Design, implement, review, and optimize Active Directory services.
• Deploy and configure Active Directory services and integrate them with Microsoft Azure Cloud services.
• Identify and manage service-related risks.

Minimum Qualifications

• NQF 6: 3 year Degree/ Diploma/ National Diploma in Information Technology or Computer Science
• NQF 4: Grade 12 National Diploma

Additional Education -Preferred /Advantage

Experience

• 3 years’ experience with exposure to financial service IT infrastructure

OR

• 5 years’ experience with exposure to financial service IT infrastructure

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Core Description

Install, monitor, test and maintain Linux and Unix operating systems and infrastructure and to provide technical support and guidance through planning, implementation, analysis, diagnosis, and problem solving.

Key Deliverables / Primary Functions

• Carry out assisted analysis and investigation, in collaboration with other employees and clients/users, operational requirements and problems in order to contribute to improvements in applications, data management, processes/procedures and business requirements. 
• Plan and monitoring utilisation and capacity for current and proposed infrastructure. Assist in investigating, diagnosing and resolving problems as directed. 
• Actively participate in investigations to discover root causes and progress of the implementation of remedial action. Under guidance, support in the analysis of incidents and problems to show trends and potential problem areas. 
• Active participation in and compliance to the change management system in accordance with agreed procedures 
• Manage changes to the live infrastructure, complying to procedures for the review of changes, analysing change records to determine trends and problems that occur, providing management information and statistics on the progress of changes 
• Participate in the execution of small-scale projects through the provision of effective support to the project team, minimising risks and ensuring projects are successfully completed as per budget, timeframes and agreed terms of reference. 
• Perform the full range of defined tasks associated with operating and controlling of installed hardware and software on a continual basis.  
• Fulfil diagnosis and investigations to recover or continue operations. Prioritise resolutions, monitor progress and apply escalation procedures for problems not progressing satisfactorily