Trending Jobs at Discovery Limited

Key Purpose
The Data Science Lab is dedicated to creating long-lasting, impactful solutions to meet essential business needs. Our primary objectives include:

• Optimizing customer communication through our expansive data assets
• Extending our project portfolio to support and enhance sales initiatives
• Developing and maintaining robust PHP capabilities that will serve the business for years to come, with the ultimate goal of helping people lead healthier lives
• Employing Large Language Models (LLMs) to elevate our servicing and coaching capabilities
• Fostering a culture of experimentation through a test-learn-adapt approach, ensuring continual improvement and innovation.
• Individuals with two-five years’ experience (not required but advantageous) in the above areas will have the opportunity to work with cutting edge technology and advanced techniques to see their models used in real business applications.

Areas of responsibility may include but not limited to

• Data analysis and modelling
• Extracting and analyzing clinical, lifestyle, and behavioral data to inform product design, risk management, customer interaction strategies for Personalised Health Pathways (PHP).
• Developing and maintaining predictive, value and habit models and algorithms to drive personalised recommendations.
• Developing data science model and A/B testing pipelines for deployment.
• Applying statistical techniques, behavioral science principles, and data science models to measure and optimize member engagement.
• Collaboration with Cross-functional Teams
• Working closely with clinical, product, and research teams to ensure insights and modelling inputs align with product objectives and healthcare outcomes.
• Collaborate with systems and engineering teams to integrate data science pipelines into the Health Central Recommender.
• Reporting and Insights
• Present insights and results to business stakeholders and senior executives, highlighting the impact of personalized health journeys on user engagement and long-term health improvements.

Personal Attributes and Skills  

• A creative and enthusiastic attitude to unearthing valuable insights and generating value for Discovery clients 
• Ability to balance multiple priorities and to step back and see how analytics work fits into the wider business context 
• Results driven, curious and able to work autonomously or within teams
• Good time and task management skills
• Ability to communicate results of analyses in a clear and effective manner
• Aligned to Discovery values and core purpose 

Education and Experience

• Honours, Master’s or PhD degree in either Data Science, Actuarial Science, Statistics, Operations Research, Computer Science or Applied Mathematics
• Ability to formulate a clear problem statement, develop a plan for tackling it, and clearly communicate findings verbally, visually, and in writing 
• Demonstrable working experience in an analytics position, where the focus was on building and implementing machine learning models to solve business problems
• Experience accessing and analysing data using language/tools/databases such as Python, R, SQL, etc.
• Experience using Gradient Boosting Machines, Random Forests, Neural Networks or similar algorithms.
• Good knowledge of Microsoft Office tools.

Advantageous:

• Some experience in working with big disparate sets of data and exposure to big data tools
• The ideal candidate will possess a deep interest in the healthcare industry, particularly in leveraging behavioral science to promote disease management and prevention. Additionally, they should demonstrate a strong understanding of strategic risk management principles and their application across the healthcare value chain.

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Key Purpose 

• The professional assistant's duties will be to provide administrative support and services to the Company Secretariat.

 Areas of responsibility may include but not limited 

Secretarial 

• Providing ongoing support for the Group Company Secretary, the Company Secretariat Team and stakeholders associated with the Company Secretariat 
• Providing support for Boards, meetings, committees etc
• Providing support for activities which are logically carried out by a Group Secretariat.
• Providing support on administrative tasks as required by the Company Secretariat
• Supporting the team in the preparation of agendas and other meeting papers for the Board and its Committees (including designated Subsidiaries).
• Assisting in the preparation of  meeting packs for the Board and its Committees (including designated Subsidiaries)
• Scheduling meetings: Room bookings, set up, and related document preparation 
• Diary and email management 
• Effectively deal with internal and external escalated queries the same day 
• Collecting and returning visitors to the reception area 
• Continuously build and maintain professional relationships with internal and external clients
•   Office Management 
• Logging of TI & Group Facilities calls 
• Assisting with Function & Event co- ordination for Team  
• Run and distribute telephone reports and monitor related costs 
• Ordering from procurement 
• Serve as point of contact relating to reporting of repairs due 
• Procurement for cost center, place order with supplier, arrange for order number to be generated, arrange approval, receipt of original invoice and send to finance for payment.  
• Petty cash capturing for the division  
• Administration of staff training bookings and training budget 
• Adhoc 
• The person in this role will handle adhoc functions and projects which is not limited to the above.  
• The person would support all members of the Company Secretariat and the related stakeholders.                                                                                    

Personal Attributes and Skills 

• Excellent communication and comprehension 
• Appropriately follows instructions 
• Works productively in a high-pressure environment 
• Upholds ethics and values. 

 Education and Experience 

• Tertiary Qualification
• 5 years working experience as a PA at Senior Management level 
• Excellent written and verbal communication skills  
• Proficient in MS office at an intermediate level (Ms Word, Ms Excel, Power Point, Outlook)  
• Experience in the Company Secretariat environment would be advantageous

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Key Purpose

• Experiential marketing, also called "engagement marketing," is a marketing strategy that invites an audience to interact with a business in a real-world situation. Using participatory, hands-on and tangible branding executions, the business shows its customers not just what the company offers, but what it stands for.
• The Experiential Marketing Manager role is an integral part of a team specialising in experiential marketing initiatives. Properties include the brand ambassadors’ programme, sports and lifestyle events and initiatives, consumer engagements and other marketing extensions.
• This position is expected to deliver creative solutions that foster lasting relationships with consumers and the broader South African community. We are looking for a leader to develop programmes and implement cutting-edge ideas that reflect our company’s innovative spirit.
• The position requires collaboration with internal and external stakeholders and to help identify unique opportunities to deliver against business objectives, while carefully tracking budgets and results.

Responsibilities

• To manage and deliver experiential marketing assets by:
• Functioning as a thought leader with significant knowledge of all aspects of experiential marketing, including cutting-edge techniques to engage and excite the consumer.
• Monitor industry trends, competitive landscape (strengths, weaknesses and opportunities), digital and social media to inform all existing activity and/or inspire the development of new executions and experiences.
• Be a student of consumers, of competitors and culture. Listen, learn and mine insights that direct the brand into amazing places. 
• Develop creative as well as seed ideas for experiences based on marketing strategy, messaging and objectives.
• Write conceptual content and deliver it in a compelling way in order to achieve buy in.
• Interpret consumer insights and develop and build strategies to deliver on marketing objectives.
• Lead integration amongst the various marketing, advertising and PR partners to ensure consistent brand identification and exposure.
• Provide aesthetic oversight to projects, evaluate and select creative (art and copy) pertaining to the portfolios assets (brand ambassadors’ programme, sports and lifestyle events and initiatives, consumer engagements and other marketing extensions).
• 360° event / project management from scheduling to real time execution.
• Oversee all event planning estimates for project scope. Manage schedules and resource requirements.
• Develop and manage assigned project budgets ensuring programmes are properly budgeted, estimated, and scheduled.
• Develop and manage assigned project plans to ensure milestones are met to a global standard.
• Proactively direct and manage multiple assignments on time and on budget.
• Deliver both internal and client-facing proof of accomplishment.
• Responsible for overall quality and presentation of project work and effectively developing and communicating marketing strategies and creative standards.
• Own post-mortem ROI evaluation/event follow-ups.
• Areas of responsibility may include but are not limited to:
• Overall sponsorship management.
• Key input in developing marketing and sponsorship strategies.
• Management of the brand ambassadors and ensuring maximum effectiveness in relation to portfolio businesses.
• Deploying multiple touchpoints effectively to underpin a Discovery-worthy brand experiences.
• Co-ordination of suppliers, and communications to, Discovery communities, including social media and PR coverage.
• Liaising with advertising agencies, writing and managing creative briefs.
• Ensuring that briefs are met timeously.
• Ensuring that events are planned and executed appropriately.
• Managing the production of print and promotional items for sponsorships.
• Managing procurement and budget control processes.
• Ensuring that all sponsorship queries are responded to timeously.
• Monitoring the implementation progress of experiential marketing plans for sponsorships.
• Production of monthly reports, status reports, project reports.
• Managing sponsorship queries and feedback - telephonic and written.
• Unpacking complex business needs and providing creative solutions considering all stakeholders.
• Create integrated solutions, which are consistent across all Discovery brands/businesses and communities and which meet best practice marketing and sponsorship principles.
• Ensure solutions are in line with Discovery’s marketing model.
• Convert technical information to audience appropriate communication.
• Long-term strategic thinker & ability to identify parallel opportunities.
• Influence and persuade people to get things done.
• Development and management of people by
• Coaching, guiding and developing direct reports to successfully manage and market sponsorship properties.
• Build and maintain relationships with key business people, both at a strategic and operational level.
• Instil confidence in others
• Proactive
• Bring ideas to business.
• Solve complex problems.
• Measure impact and drive corrective action.
• Ensure effective implementation of plans.
• Manage conflict.
• Manage trade offs.
• Be responsive to business needs.

Competencies

• Strategic thinker
• Flawless executor
• Lateral thinker
• Influence and persuade people to get things done
• Experienced negotiation skills
• Excellent presentation skills to sell ideas
• Multi-task projects
• Leadership skills: guide, develop and motivate others
• Effective decision maker
• Solve complex problems
• Build trusted partnerships
• Manage trade-offs
• Instil confidence in others
• Communicate well in English (written and verbally)

Attributes:

• Empathetic
• Diplomatic
• People and relationship focused
• Sociable
• Team player
• Must show accountability and take responsibility
• Resilient
• Able to work calmly under pressure and provide answers and direction to others
• Flexible and adaptable
• Tenacious and persistent
• Dynamic and energetic
• Driven
• Confident
• Passionate
• Have initiative – be a self-starter
• Naturally inclined to work hard
• Action oriented (doer)
• Solution oriented
• Detail oriented
• Ability to think outside the box

Education and Experience

Essential:

• Minimum 3-year undergraduate degree or diploma (marketing or communication focused) OR
• Relevant industry qualification e.g. “chartered marketer”
• Minimum 5 years of experience in marketing or communication

Relevant industry experience

• Post graduate qualification in marketing preferable

 A knowledge of the following will need to be developed or will be advantageous:

• Sponsorship and Marketing environment in South Africa and internationally
• A love of sports and wellness
• Different Discovery audiences
• Various media channels, including electronic and social media
• Discovery’s products and business processes

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Job Description

• Identifying sales opportunities.
• Answering inbound calls timeously and making required outbound calls
• Co-ordination of own administration
• Identifying sales opportunities
• Maintaining accurate details and statistics of all queries

Key purpose

• This position is based in the Discovery Connect Sales call centre, and reports to the sales team leader. The successful individual will be required to conduct Discovery Health telesales.

Key Outputs

• The successful individual will be required to perform on, but not limited to the following key outputs:
•  Achieve Health Sales target
• Communication to members telephonically via fax and email
• Attending to general administration
• Conduct Financial Needs Analysis
•  Achieve quality target
• Overcome objections
• Adhering to service level agreements

Personal attributes and skills

• The successful individual will be required to demonstrate the following competencies:
• Target Driven
• Team Player
• Goal orientated
• Self motivated
• Ability to perform under pressure
• Adapt to change
• Persuasiveness
• Resilience/Tenacity
• Sound Time Management
• Self managed
• Attention to detail
• Ability to learn quickly and apply knowledge
• Speak fluently (accent neutral) English/Afrikaans

Qualification & Experience

•  Matric
•  At least 1year sales experience, preferably in an outbound telesales environment
• Minimum 1 year health product knowledge, Discovery Health Knowledge is an advantage
•  PC literacy, email, word, excel
• Tertiary qualification an advantage
• NQF5 and RE5 qualification