Trending Jobs at Hollywoodbets

• We have an amazing opportunity for a Senior Customer Service Manager (Withdrawals) be based in Umhlanga. Do you think you have what it takes to be our newest Purple Star?
• The successful candidate will be responsible for overseeing all EFT withdrawals and the management of the Withdrawals team. Ensures efficient operations, compliance with banking procedures, risk management, and excellent customer service. This role also involves optimizing processes, workforce planning, and stakeholder collaboration to enhance efficiency and service delivery

With Hollywoodbets You Will:

• Innovate and create as part of a like-minded, authentic Team eager to achieve goals.
• Embrace challenges and the thrill of working in a vibrant and fast-paced industry.
• Grow with our development plans and culture that allows you to further your career.

You Bring:

• Valid driver’s license
• 5 years of Customer Service Experience
• 2 - 3 Years Management experience within the Contact Centre

A Bonus to have:

• Degree/Diploma in related field.
• Finance experience.

What You’ll do for the Brand:

• Oversee daily operations to ensure the smooth processing of EFT withdrawals and treasury functions.
• Ensure all withdrawal systems and communication channels are fully operational.
• Manage and escalate banking downtime issues efficiently, ensuring minimal disruption.
• Address and resolve customer complaints promptly to maintain service excellence.
• Conduct monthly competitor analysis to benchmark processes and identify improvement opportunities.
• Track withdrawal volumes to anticipate growth trends, and support recruitment planning for adequate staffing.
• Timely updates on the website to inform customers of downtime and service interruptions.
• Monitor volumes and system performance to maintain optimal Contact Centre operations.
• Monitor team performance regularly, providing coaching and support where necessary.
• Generate and analyze performance reports to identify trends and areas for improvement.
• Manage team rostering to align with business needs and ensure adequate coverage.
• Oversee timesheet management, monitor absenteeism, and approval of team hours.
• Submission of allowances and incentive documentation to Payroll in accordance with internal deadlines.
• Oversee leave processing via the internal platform to ensure accurate payroll processing.
• Approve and sign off monthly invoices related to the department.
• Work closely with Payroll, Recruitment and HR to ensure timely processing of new hires and terminations.
• Recruitment and disciplinary process to be followed for Team Members
• Assist with the smooth implementation of new business development/ projects.
• Find new and improved ways to make processes more efficient with Deposits & Withdrawals
• Work closely with internal audits in ensuring that all the necessary audit queries are received and returned in a timely manner.
• Ensure effective succession planning and career pathing/development for Teams
• Ensure audit recons and recoveries are always up to date
• Perform dip check on transactions processed to ensure accuracy and policies are being followed.
• Escalate down time with urgency and follow up with relevant parties until issues have been resolved.
• Ensure SOPs are kept up to date and include important changes in policies and processes.
• Communication between Clients and VIP Client Liaison Team
• Communication with the various Banks/service providers. Building relationships and identifying new products.
• Perform monthly audits on the Withdrawals App and Payment Gateway Portals to ensure access is revoked for terminated Team Members.
• Facilitate effective communication between clients and the VIP Client Liaison Manager/Officer.
• Manage all withdrawal-related queries and shortages efficiently, ensuring timely resolutions.
• Continuously review and enhance controls for EFT withdrawal processes.
• Support the smooth implementation of new business development projects.
• Attend to ad-hoc functions as required due to operational requirements.
• Review stats of hourly/daily transactions to ensure Banks are always topped up
• Review queues hourly to ensure our teams are in line with our SLA.
• Understand process flows with our systems to troubleshoot when an issue arises
• Reporting of daily, weekly and monthly statistics
• All adhoc duties.

What You’ll Bring to the Team:

• Quality focus
• Excellent planning and organizational skills.
• Strong administration skills.
• Exceptional analytical and reporting abilities.
• Knowledge of betting types and procedures.
• Excellent written and verbal communication skills.
• Attention to detail
• Strong sense of responsibility and accountability.

go to method of application »

With Hollywoodbets You Will:

• Innovate and create as part of a like-minded, authentic Team eager to achieve goals.
• Embrace challenges and the thrill of working in a vibrant and fast-paced industry.
• Grow with our development plans and culture that allows you to further your career.

A Bonus To Have:

• Matric
• Prior work experience as a promoter or similar
• Excellent Customer Service Skills.

What You’ll Do For The Brand:

• Customer Service: Assist clients with opening accounts and all betting queries
• Drive daily sales and activations through the effective demonstration and/or explanation of mobile products, usage methods, and services to influence punters to purchase products or use our services
• Drive mobile marketing campaigns to increase sales and sign up new online accounts
• Must keep records of their sales activities and report their progress to management daily
• Promote the mobile
• Set up and arrange displays at outlets, events, and promotions to attract the attention of prospective and existing punters.
• Assist customers in submitting correct FICA documents when opening a new account (FICA requirements: Clear ID)
• Ensure new customers use the sign-up bonus to bet when an account is opened and show the customer how to bet on the mobile application.
• Keep work areas neat and tidy to promote a positive image to
• Ensure appropriate management, safekeeping, and maintenance of all mobile
• Weekly completion of Moodle, bet strike and Voice Note Training, and Trainers on Wheels
• Might be required to roam between branches and stores as per operational needs
• Any other related duties that might be required within the business

What You’ll Bring To The Team:

• Good communication and interpersonal skills
• Excellent Listening skills
• Must be result driven
• Good understanding of Mobile and Internet betting, betting procedures and types and TUV (top up voucher) distribution.
• Strong system and sales knowledge

go to method of application »

With Hollywoodbets You Will:

• Innovate and create as part of a like-minded, authentic Team eager to achieve goals.
• Embrace challenges and the thrill of working in a vibrant and fast-paced industry.
• Grow with our development plans and culture that allows you to further your career.

A Bonus To Have:

• Matric
• Prior work experience as a promoter or similar
• Excellent Customer Service Skills.

What You’ll Do For The Brand:

• Customer Service: Assist clients with opening accounts and all betting queries
• Drive daily sales and activations through the effective demonstration and/or explanation of mobile products, usage methods, and services to influence punters to purchase products or use our services
• Drive mobile marketing campaigns to increase sales and sign up new online accounts
• Must keep records of their sales activities and report their progress to management daily
• Promote the mobile
• Set up and arrange displays at outlets, events, and promotions to attract the attention of prospective and existing punters.
• Assist customers in submitting correct FICA documents when opening a new account (FICA requirements: Clear ID)
• Ensure new customers use the sign-up bonus to bet when an account is opened and show the customer how to bet on the mobile application.
• Keep work areas neat and tidy to promote a positive image to
• Ensure appropriate management, safekeeping, and maintenance of all mobile
• Weekly completion of Moodle, bet strike and Voice Note Training, and Trainers on Wheels
• Might be required to roam between branches and stores as per operational needs
• Any other related duties that might be required within the business

What You’ll Bring To The Team:

• Good communication and interpersonal skills
• Excellent Listening skills
• Must be result driven
• Good understanding of Mobile and Internet betting, betting procedures and types and TUV (top up voucher) distribution.
• Strong system and sales knowledge

go to method of application »

With Hollywoodbets You Will:

• Innovate and create as part of a like-minded, authentic Team eager to achieve goals.
• Embrace challenges and the thrill of working in a vibrant and fast-paced industry.
• Grow with our development plans and culture that allows you to further your career.

A Bonus To Have:

• Matric
• Prior work experience as a promoter or similar
• Excellent Customer Service Skills.

What You’ll Do For The Brand:

• Customer Service: Assist clients with opening accounts and all betting queries
• Drive daily sales and activations through the effective demonstration and/or explanation of mobile products, usage methods, and services to influence punters to purchase products or use our services
• Drive mobile marketing campaigns to increase sales and sign up new online accounts
• Must keep records of their sales activities and report their progress to management daily
• Promote the mobile
• Set up and arrange displays at outlets, events, and promotions to attract the attention of prospective and existing punters.
• Assist customers in submitting correct FICA documents when opening a new account (FICA requirements: Clear ID)
• Ensure new customers use the sign-up bonus to bet when an account is opened and show the customer how to bet on the mobile application.
• Keep work areas neat and tidy to promote a positive image to
• Ensure appropriate management, safekeeping, and maintenance of all mobile
• Weekly completion of Moodle, bet strike and Voice Note Training, and Trainers on Wheels
• Might be required to roam between branches and stores as per operational needs
• Any other related duties that might be required within the business

What You’ll Bring To The Team:

• Good communication and interpersonal skills
• Excellent Listening skills
• Must be result driven
• Good understanding of Mobile and Internet betting, betting procedures and types and TUV (top up voucher) distribution.
• Strong system and sales knowledge

go to method of application »

• We have an amazing opportunity for a Senior Regional Administrator to be based in Bryanston, Gauteng. Do you think you have what it takes to be our newest Purple Star?
• The successful candidate will be responsible for assisting the Regional Manager and Management Team in managing the Regional Office's administrative functions and providing liaison between Regional Management and IBranch Team Members. The ideal candidate will be responsible for the Regional administration of functions in respect of performance tracking, reporting, personnel document filing, and stock control of marketing and branding equipment within the Region

With Hollywoodbets You Will:

• Innovate and create as part of a like-minded, authentic Team eager to achieve goals.
• Embrace challenges and the thrill of working in a vibrant and fast-paced industry.
• Grow with our development plans and culture that allows you to further your career.

You Bring:

• 2 – 3 years Administrative Management experience
• People Management experience
• Relationship building skills
• Relevant product knowledge

A bonus to have:

• Valid Code 08 driver’s license

What You’ll Do For The Brand:

• Assist with setting up at special promotions/events making sure that the setup is in line with the Hollywoodbets standard and supporting the team
• Ensure Mobile Clerks have uniforms and name badges
• Assist with pulling reports (stock, vehicle inspections, branding, etc.)  from OPUS and share with relevant Managers as per business requirements
• Responsible for Stock ordering, allocating, maintaining, controlling as well as reporting on any stock shortages that are encountered or communicated by the team. Ensuring that all branding is cleaned and packed away – full accountability for the branding and reporting on any missing items.
• Manage and coordinate movement of Inland promotional branding.
• Manage and coordinate the Inland Boom Bus.
• Manage and maintain good relationship with external stakeholders e.g. Mall exhibition managers, Hotels, etc.
• Check operational requirements to ensure all are in order e.g. inventory, uniforms, terminals/Kazang machines are working, and file updates
• Work closely with the iBranch Support Center, which includes the Mobile Helpline as well as FICA/Deposits/Withdrawals to ensure that new Customers are signed up and serviced appropriately
• Daily, Weekly, and Monthly management reporting
• Consolidating regional reports from managers to the relevant department at Team Support e.g. promo tracker, booster listing, PIP reports, etc.
• Facilitating Order Number requests in the region and ensuring payments are done as per the region’s requests.
• Assist RM with monthly and quarterly incentives – consolidation and requesting timesheets from time and attendance
• Accommodation and flight bookings within the Region
• Ordering of office supplier for Regional Office
• Allocate available resources to all Regional office Team members to enable successful task performance.
• Co-ordinate between Regional Office Team members and branches in case there is an event that needs regional total participation, including assisting the Marketing Manager as requested.
• Co-ordinate and schedule appointments and bookings of Boardroom and Meeting rooms.
• Co-ordinate meetings/events and take meeting minutes. This includes quarterly Regional Office Meetings.
• Manage office discipline and advise Regional Manager of poor Team Members behavior.
• Assist with the training of newly appointed or regional administrators
• Any other Adhoc duties that might be required

What You’ll Bring To The Team:

• High attention to detail
• High sense of accountability towards work
• Ability to solve problems and issues in a timely and effective manner
• Making customer needs a primary focus of one’s actions
• Consistently deliver required business results, set and achieve goals
• Strong business acumen and financial management skills