MTN Group Limited entered the telecommunications scene at the dawn of South Africa’s democracy, in 1994. In 1998, we began our expansion by acquiring licences in Rwanda, Uganda and Swaziland. Since then, we continued to grow, with a view of bringing world-class telecommunications and digital services to markets across Africa and the Middle East. Through ou...
Responsibilities
Solution Execution and Strategy Enablement
- Responsible for translating technical requirements provided by the solution architecture and engineering teams into clear technical specifications and guiding the execution of product development.
- Implement technical product development strategies by ensuring that solutions are executed efficiently and effectively according to the BL’s requirements.
- Focuses on delivering Operational Support Systems (OSS) and Business Support Systems (BSS) changes, shifting from a product-centric to a Business Line (BL) focus.
- Deliver standardised, repeatable architecture solutions, ensuring seamless integration and alignment with business needs.
- Support the execution of Converged Solution and BL strategies by aligning technical product development efforts with long-term business objectives and technology roadmaps.
Operational Delivery
- Deliver on the effective execution of technical product development, translating specifications into deliverable technical solutions.
- Oversee the development, testing, and deployment phases to ensure high-quality and on-time delivery of BSS changes and architecture solutions.
- Implement continuous improvement practices to enhance the efficiency and scalability of technical solutions.
- Maintain a high level of documentation to ensure transparency and alignment across development teams and stakeholders.
- Provide regular updates to the Converged solutions and Business Line stakeholders on technical product development progress, potential risks, and outcomes.
- Create and manage the product roadmap, outlining the vision, direction, and priorities of the Converged solutions product over time.
- Monitor product performance and user feedback to inform product improvements and new features.
- Work with Pre-Sales, Solution Sales teams and Converged Architects to translate pricing for specific solutions.
- Participate in effective interlock processes and ways of work regarding solution development and commercialisation within the identified specialised product/ solution domains.
Continuous Improvement
- Drive best practice, continuous improvement and innovation at process and procedure level within area (e.g. technology, processes etc.)
- Ensure that the relevant analysis of market knowledge, trends and competitive information is gathered and assimilated
- Ensure competitors benchmarking and gap analysis is performed as appropriate and incorporated into business operations
- Initiate change to continually improve all aspects of solution delivery and drive continuous improvement as an important element of solution delivery.
People & Culture Management
- Enable and model healthy employee relations and collaborative teamwork. Coach and guide colleagues where required
- Contribute to building a culture of continuous evaluation and improvement. Drive a culture of high performance, accountability and consequence management.
- Take ownership of own personal development plans. Maintain self-development and knowledge in all required areas through learning and research
- Identify own as well as functional training needs.
- Act as an ambassador for the team by living the Brand values and vital behaviours and changing and influencing employees’ behaviour.
- Make the environment the best place to work. Foster professionalism, loyalty and commitment to the organization. Build the Company’s brand to be the employer of first choice.
Governance, Policies, Procedures
- Facilitate collaboration between internal teams and partners to drive joint initiatives and resolve issues.
- Represent the engineering team in meetings with stakeholders, providing updates on project status, risks, and recommendations.
- Participate in governance forums and required and ensure solutions developed comply with the Business Line standards defined.
- Ensure effective implementation of (and compliance towards) legislative requirements and company policies, processes, and procedures.
- Manage and provide solutions to escalations that have multiple processes/functions impact on critical path of service delivery.
- Continuously review key risks, issues and dependencies and set mitigation actions. Proactively flag and escalate issues and manage impacts on resources, cost and productivity.
- Where required, set up and participate in operational and tactical meetings to review performance, discuss new opportunities, and align on future plans.
Budget Management/ Cost Control
- Identify cost-saving opportunities and efficiency improvements while ensuring that workforce needs are adequately met.
- Identify opportunities to generate additional revenue.
Qualifications
- Minimum 3-year bachelor’s degree in software development tasks or a related field.
Experience
- At least 7 years related experience in product management or product development, preferably within the telecommunications industry.
- Demonstrated success in managing product lifecycles from ideation through to delivery and post-launch optimisation.
- Strong experience working in agile development environments, with proven ability to manage product backlogs and lead sprint planning.
- Experience with go-to-market strategies and collaborating with sales and marketing teams for product launch and positioning.
- Ability to deliver multiple solutions.
- Worked across diverse cultures and geographies advantageous.
go to method of application »
Responsibilities
Solution Execution and Strategy Enablement
- Responsible for translating technical requirements provided by the solution architecture and engineering teams into clear technical specifications and guiding the execution of product development.
- Implement technical product development strategies by ensuring that solutions are executed efficiently and effectively according to the BL’s requirements.
- Focuses on delivering Operational Support Systems (OSS) and Business Support Systems (BSS) changes, shifting from a product-centric to a Business Line (BL) focus.
- Deliver standardised, repeatable architecture solutions, ensuring seamless integration and alignment with business needs.
- Support the execution of Converged Solution and BL strategies by aligning technical product development efforts with long-term business objectives and technology roadmaps.
Operational Delivery
- Deliver on the effective execution of technical product development, translating specifications into deliverable technical solutions.
- Oversee the development, testing, and deployment phases to ensure high-quality and on-time delivery of BSS changes and architecture solutions.
- Implement continuous improvement practices to enhance the efficiency and scalability of technical solutions.
- Maintain a high level of documentation to ensure transparency and alignment across development teams and stakeholders.
- Provide regular updates to the Converged solutions and Business Line stakeholders on technical product development progress, potential risks, and outcomes.
- Create and manage the product roadmap, outlining the vision, direction, and priorities of the Converged solutions product over time.
- Monitor product performance and user feedback to inform product improvements and new features.
- Work with Pre-Sales, Solution Sales teams and Converged Architects to translate pricing for specific solutions.
- Participate in effective interlock processes and ways of work regarding solution development and commercialisation within the identified specialised product/ solution domains.
Continuous Improvement
- Drive best practice, continuous improvement and innovation at process and procedure level within area (e.g. technology, processes etc.)
- Ensure that the relevant analysis of market knowledge, trends and competitive information is gathered and assimilated
- Ensure competitors benchmarking and gap analysis is performed as appropriate and incorporated into business operations
- Initiate change to continually improve all aspects of solution delivery and drive continuous improvement as an important element of solution delivery.
People & Culture Management
- Enable and model healthy employee relations and collaborative teamwork. Coach and guide colleagues where required
- Contribute to building a culture of continuous evaluation and improvement. Drive a culture of high performance, accountability and consequence management.
- Take ownership of own personal development plans. Maintain self-development and knowledge in all required areas through learning and research
- Identify own as well as functional training needs.
- Act as an ambassador for the team by living the Brand values and vital behaviours and changing and influencing employees’ behaviour.
- Make the environment the best place to work. Foster professionalism, loyalty and commitment to the organization. Build the Company’s brand to be the employer of first choice.
Governance, Policies, Procedures
- Facilitate collaboration between internal teams and partners to drive joint initiatives and resolve issues.
- Represent the engineering team in meetings with stakeholders, providing updates on project status, risks, and recommendations.
- Participate in governance forums and required and ensure solutions developed comply with the Business Line standards defined.
- Ensure effective implementation of (and compliance towards) legislative requirements and company policies, processes, and procedures.
- Manage and provide solutions to escalations that have multiple processes/functions impact on critical path of service delivery.
- Continuously review key risks, issues and dependencies and set mitigation actions. Proactively flag and escalate issues and manage impacts on resources, cost and productivity.
- Where required, set up and participate in operational and tactical meetings to review performance, discuss new opportunities, and align on future plans.
Budget Management/ Cost Control
- Identify cost-saving opportunities and efficiency improvements while ensuring that workforce needs are adequately met.
- Identify opportunities to generate additional revenue.
Qualifications
- Minimum 3-year bachelor’s degree in software development tasks or a related field.
Experience
- At least 7 years related experience in product management or product development, preferably within the telecommunications industry.
- Demonstrated success in managing product lifecycles from ideation through to delivery and post-launch optimisation.
- Strong experience working in agile development environments, with proven ability to manage product backlogs and lead sprint planning.
- Experience with go-to-market strategies and collaborating with sales and marketing teams for product launch and positioning.
- Ability to deliver multiple solutions.
- Worked across diverse cultures and geographies advantageous.
go to method of application »
Responsibilities
Solution Execution and Strategy Enablement
- Responsible for developing and implementing Business Lines’ product strategy that aligns with the Converged Solutions’ objectives and go-to-market trends.
- Responsible for managing the end-to-end lifecycle from ideation through development, market launch, and demand generation for the Converged Solutions area within the identified specialised product/ solution domains.
- Implement demand generation strategies to maximize product adoption and revenue generation.
- Work closely with the Converged Solution leaders, Solution Sales and, Architects in identifying and assessing new opportunities, enhancing existing solutions, and ensuring the successful implementation of the go-to-market strategy to meet the Business Line's financial and strategic objectives.
- Conduct market research and competitive analysis to identify product opportunities and recommend enhancements.
- Adherence to Service Level Agreements (SLAs), and other delivery obligations that impact customer experience and OpCo integration.
Operational Delivery
- Develop detailed product requirements that define the user capabilities, specific functional specifications, data and analytics and additional details that show how the user stories are to be satisfied.
- Ensure all product/solution offerings within the Converged Solutions domain are successfully brought to market, meeting key milestones in the development process.
- Provide regular updates to the Converged solutions and Business Line stakeholders on product development progress, potential risks, and outcomes.
- Create and manage the product roadmap, outlining the vision, direction, and priorities of the Converged solutions product over time.
- Enhance existing product offerings by refining features and aligning with customer needs and industry trends.
- Ensure product innovation aligns with market feedback and competitive positioning.
- Monitor product performance and user feedback to inform product improvements and new features.
- Manage the product backlog and prioritise the tasks based on changing requirements.
- Regularly report on product performance, including profitability, market adoption, and customer satisfaction.
Collaboration and Stakeholder Management
- Work with internal and external stakeholders, including Solution Sales, Architects, and leadership teams, to ensure product strategies meet business goals.
- Drive alignment across teams to support the successful integration and delivery of solutions to the market.
- Work closely with Converged Solution leaders, Solution Sales, and Architects to identify new opportunities and assess the viability of expanding the product portfolio.
- Work with Pre-Sales, Solution Sales teams and Converged Solution Engineers to translate pricing for specific solutions.
- Participate in effective interlock processes and ways of work regarding solution development and commercialisation within the identified specialised product/ solution domains.
Governance
- Ensure compliance with SLAs and other delivery obligations that directly impact customer experience and OpCo integration.
- Regularly monitor SLA performance and address any gaps in delivery that could impact the product or customer experience.
- Lead strategic meetings with partners to review performance, discuss new opportunities, and align on future plans.
- Facilitate collaboration between internal teams and partners to drive joint initiatives and resolve issues.
- Participate in governance forums and required and ensure solutions developed comply with the Business Line standards defined
People & Culture Management
- Drives ongoing development of self and facilitates development of communities across the Business Line area.
- Enable and model healthy employee relations and collaborative teamwork. Coach and guide colleagues where required
- Contribute to building a culture of continuous evaluation and improvement. Drive a culture of high performance, accountability and consequence management.
- Take ownership of own personal development plans. Maintain self-development and knowledge in all required areas through learning and research
- Identify own as well as functional training needs.
- Act as an ambassador for the team by living the Brand values and vital behaviours and changing and influencing employees’ behaviour.
- Make the environment the best place to work. Foster professionalism, loyalty and commitment to the organization. Build the Company’s brand to be the employer of first choice.
Budget Management/ Cost Control
- Identify cost-saving opportunities and efficiency improvements while ensuring that workforce needs are adequately met.
- Identify opportunities to generate additional revenue.
- Manage product development in line with the Business Line’s financial targets and strategic objectives.
Qualifications
- Minimum 3-year bachelor’s degree in software development tasks or a related field
- Microsoft Certified Professional
Experience
- At least 5 years related experience in product management or product development, preferably within the telecommunications industry.
- Demonstrated success in managing product lifecycles from ideation through to delivery and post-launch optimisation.
- Strong experience working in agile development environments, with proven ability to manage product backlogs and lead sprint planning.
- Experience with go-to-market strategies and collaborating with sales and marketing teams for product launch and positioning.
- Ability to deliver multiple solutions.
- Worked across diverse cultures and geographies advantageous.
go to method of application »
Responsibilities
Solution Execution and Strategy Enablement
- Responsible for developing and implementing Business Lines’ product strategy that aligns with the Converged Solutions’ objectives and go-to-market trends.
- Responsible for managing the end-to-end lifecycle from ideation through development, market launch, and demand generation for the Converged Solutions area within the identified specialised product/ solution domains.
- Implement demand generation strategies to maximize product adoption and revenue generation.
- Work closely with the Converged Solution leaders, Solution Sales and, Architects in identifying and assessing new opportunities, enhancing existing solutions, and ensuring the successful implementation of the go-to-market strategy to meet the Business Line's financial and strategic objectives.
- Conduct market research and competitive analysis to identify product opportunities and recommend enhancements.
- Adherence to Service Level Agreements (SLAs), and other delivery obligations that impact customer experience and OpCo integration.
Operational Delivery
- Develop detailed product requirements that define the user capabilities, specific functional specifications, data and analytics and additional details that show how the user stories are to be satisfied.
- Ensure all product/solution offerings within the Converged Solutions domain are successfully brought to market, meeting key milestones in the development process.
- Provide regular updates to the Converged solutions and Business Line stakeholders on product development progress, potential risks, and outcomes.
- Create and manage the product roadmap, outlining the vision, direction, and priorities of the Converged solutions product over time.
- Enhance existing product offerings by refining features and aligning with customer needs and industry trends.
- Ensure product innovation aligns with market feedback and competitive positioning.
- Monitor product performance and user feedback to inform product improvements and new features.
- Manage the product backlog and prioritise the tasks based on changing requirements.
- Regularly report on product performance, including profitability, market adoption, and customer satisfaction.
Collaboration and Stakeholder Management
- Work with internal and external stakeholders, including Solution Sales, Architects, and leadership teams, to ensure product strategies meet business goals.
- Drive alignment across teams to support the successful integration and delivery of solutions to the market.
- Work closely with Converged Solution leaders, Solution Sales, and Architects to identify new opportunities and assess the viability of expanding the product portfolio.
- Work with Pre-Sales, Solution Sales teams and Converged Solution Engineers to translate pricing for specific solutions.
- Participate in effective interlock processes and ways of work regarding solution development and commercialisation within the identified specialised product/ solution domains.
Governance
- Ensure compliance with SLAs and other delivery obligations that directly impact customer experience and OpCo integration.
- Regularly monitor SLA performance and address any gaps in delivery that could impact the product or customer experience.
- Lead strategic meetings with partners to review performance, discuss new opportunities, and align on future plans.
- Facilitate collaboration between internal teams and partners to drive joint initiatives and resolve issues.
- Participate in governance forums and required and ensure solutions developed comply with the Business Line standards defined
People & Culture Management
- Drives ongoing development of self and facilitates development of communities across the Business Line area.
- Enable and model healthy employee relations and collaborative teamwork. Coach and guide colleagues where required
- Contribute to building a culture of continuous evaluation and improvement. Drive a culture of high performance, accountability and consequence management.
- Take ownership of own personal development plans. Maintain self-development and knowledge in all required areas through learning and research
- Identify own as well as functional training needs.
- Act as an ambassador for the team by living the Brand values and vital behaviours and changing and influencing employees’ behaviour.
- Make the environment the best place to work. Foster professionalism, loyalty and commitment to the organization. Build the Company’s brand to be the employer of first choice.
Budget Management/ Cost Control
- Identify cost-saving opportunities and efficiency improvements while ensuring that workforce needs are adequately met.
- Identify opportunities to generate additional revenue.
- Manage product development in line with the Business Line’s financial targets and strategic objectives.
Qualifications
- Minimum 3-year bachelor’s degree in software development tasks or a related field
- Microsoft Certified Professional
Experience
- At least 5 years related experience in product management or product development, preferably within the telecommunications industry.
- Demonstrated success in managing product lifecycles from ideation through to delivery and post-launch optimisation.
- Strong experience working in agile development environments, with proven ability to manage product backlogs and lead sprint planning.
- Experience with go-to-market strategies and collaborating with sales and marketing teams for product launch and positioning.
- Ability to deliver multiple solutions.
- Worked across diverse cultures and geographies advantageous.
go to method of application »
Responsibilities
Solution Execution and Strategy Enablement
- Responsible for developing and implementing Business Lines’ product strategy that aligns with the Converged Solutions’ objectives and go-to-market trends.
- Responsible for managing the end-to-end lifecycle from ideation through development, market launch, and demand generation for the Converged Solutions area within the identified specialised product/ solution domains.
- Implement demand generation strategies to maximize product adoption and revenue generation.
- Work closely with the Converged Solution leaders, Solution Sales and, Architects in identifying and assessing new opportunities, enhancing existing solutions, and ensuring the successful implementation of the go-to-market strategy to meet the Business Line's financial and strategic objectives.
- Conduct market research and competitive analysis to identify product opportunities and recommend enhancements.
- Adherence to Service Level Agreements (SLAs), and other delivery obligations that impact customer experience and OpCo integration.
Operational Delivery
- Develop detailed product requirements that define the user capabilities, specific functional specifications, data and analytics and additional details that show how the user stories are to be satisfied.
- Ensure all product/solution offerings within the Converged Solutions domain are successfully brought to market, meeting key milestones in the development process.
- Provide regular updates to the Converged solutions and Business Line stakeholders on product development progress, potential risks, and outcomes.
- Create and manage the product roadmap, outlining the vision, direction, and priorities of the Converged solutions product over time.
- Enhance existing product offerings by refining features and aligning with customer needs and industry trends.
- Ensure product innovation aligns with market feedback and competitive positioning.
- Monitor product performance and user feedback to inform product improvements and new features.
- Manage the product backlog and prioritise the tasks based on changing requirements.
- Regularly report on product performance, including profitability, market adoption, and customer satisfaction.
Collaboration and Stakeholder Management
- Work with internal and external stakeholders, including Solution Sales, Architects, and leadership teams, to ensure product strategies meet business goals.
- Drive alignment across teams to support the successful integration and delivery of solutions to the market.
- Work closely with Converged Solution leaders, Solution Sales, and Architects to identify new opportunities and assess the viability of expanding the product portfolio.
- Work with Pre-Sales, Solution Sales teams and Converged Solution Engineers to translate pricing for specific solutions.
- Participate in effective interlock processes and ways of work regarding solution development and commercialisation within the identified specialised product/ solution domains.
Governance
- Ensure compliance with SLAs and other delivery obligations that directly impact customer experience and OpCo integration.
- Regularly monitor SLA performance and address any gaps in delivery that could impact the product or customer experience.
- Lead strategic meetings with partners to review performance, discuss new opportunities, and align on future plans.
- Facilitate collaboration between internal teams and partners to drive joint initiatives and resolve issues.
- Participate in governance forums and required and ensure solutions developed comply with the Business Line standards defined
People & Culture Management
- Drives ongoing development of self and facilitates development of communities across the Business Line area.
- Enable and model healthy employee relations and collaborative teamwork. Coach and guide colleagues where required
- Contribute to building a culture of continuous evaluation and improvement. Drive a culture of high performance, accountability and consequence management.
- Take ownership of own personal development plans. Maintain self-development and knowledge in all required areas through learning and research
- Identify own as well as functional training needs.
- Act as an ambassador for the team by living the Brand values and vital behaviours and changing and influencing employees’ behaviour.
- Make the environment the best place to work. Foster professionalism, loyalty and commitment to the organization. Build the Company’s brand to be the employer of first choice.
Budget Management/ Cost Control
- Identify cost-saving opportunities and efficiency improvements while ensuring that workforce needs are adequately met.
- Identify opportunities to generate additional revenue.
- Manage product development in line with the Business Line’s financial targets and strategic objectives.
Qualifications
- Minimum 3-year bachelor’s degree in software development tasks or a related field
- Microsoft Certified Professional
Experience
- At least 5 years related experience in product management or product development, preferably within the telecommunications industry.
- Demonstrated success in managing product lifecycles from ideation through to delivery and post-launch optimisation.
- Strong experience working in agile development environments, with proven ability to manage product backlogs and lead sprint planning.
- Experience with go-to-market strategies and collaborating with sales and marketing teams for product launch and positioning.
- Ability to deliver multiple solutions.
- Worked across diverse cultures and geographies advantageous.
go to method of application »
Responsibilities
Solution Execution and Strategy Enablement
- Responsible for developing and implementing Business Lines’ product strategy that aligns with the Converged Solutions’ objectives and go-to-market trends.
- Responsible for managing the end-to-end lifecycle from ideation through development, market launch, and demand generation for the Converged Solutions area within the identified specialised product/ solution domains.
- Implement demand generation strategies to maximize product adoption and revenue generation.
- Work closely with the Converged Solution leaders, Solution Sales and, Architects in identifying and assessing new opportunities, enhancing existing solutions, and ensuring the successful implementation of the go-to-market strategy to meet the Business Line's financial and strategic objectives.
- Conduct market research and competitive analysis to identify product opportunities and recommend enhancements.
- Adherence to Service Level Agreements (SLAs), and other delivery obligations that impact customer experience and OpCo integration.
Operational Delivery
- Develop detailed product requirements that define the user capabilities, specific functional specifications, data and analytics and additional details that show how the user stories are to be satisfied.
- Ensure all product/solution offerings within the Converged Solutions domain are successfully brought to market, meeting key milestones in the development process.
- Provide regular updates to the Converged solutions and Business Line stakeholders on product development progress, potential risks, and outcomes.
- Create and manage the product roadmap, outlining the vision, direction, and priorities of the Converged solutions product over time.
- Enhance existing product offerings by refining features and aligning with customer needs and industry trends.
- Ensure product innovation aligns with market feedback and competitive positioning.
- Monitor product performance and user feedback to inform product improvements and new features.
- Manage the product backlog and prioritise the tasks based on changing requirements.
- Regularly report on product performance, including profitability, market adoption, and customer satisfaction.
Collaboration and Stakeholder Management
- Work with internal and external stakeholders, including Solution Sales, Architects, and leadership teams, to ensure product strategies meet business goals.
- Drive alignment across teams to support the successful integration and delivery of solutions to the market.
- Work closely with Converged Solution leaders, Solution Sales, and Architects to identify new opportunities and assess the viability of expanding the product portfolio.
- Work with Pre-Sales, Solution Sales teams and Converged Solution Engineers to translate pricing for specific solutions.
- Participate in effective interlock processes and ways of work regarding solution development and commercialisation within the identified specialised product/ solution domains.
Governance
- Ensure compliance with SLAs and other delivery obligations that directly impact customer experience and OpCo integration.
- Regularly monitor SLA performance and address any gaps in delivery that could impact the product or customer experience.
- Lead strategic meetings with partners to review performance, discuss new opportunities, and align on future plans.
- Facilitate collaboration between internal teams and partners to drive joint initiatives and resolve issues.
- Participate in governance forums and required and ensure solutions developed comply with the Business Line standards defined
People & Culture Management
- Drives ongoing development of self and facilitates development of communities across the Business Line area.
- Enable and model healthy employee relations and collaborative teamwork. Coach and guide colleagues where required
- Contribute to building a culture of continuous evaluation and improvement. Drive a culture of high performance, accountability and consequence management.
- Take ownership of own personal development plans. Maintain self-development and knowledge in all required areas through learning and research
- Identify own as well as functional training needs.
- Act as an ambassador for the team by living the Brand values and vital behaviours and changing and influencing employees’ behaviour.
- Make the environment the best place to work. Foster professionalism, loyalty and commitment to the organization. Build the Company’s brand to be the employer of first choice.
Budget Management/ Cost Control
- Identify cost-saving opportunities and efficiency improvements while ensuring that workforce needs are adequately met.
- Identify opportunities to generate additional revenue.
- Manage product development in line with the Business Line’s financial targets and strategic objectives.
Qualifications
- Minimum 3-year bachelor’s degree in software development tasks or a related field
- Microsoft Certified Professional
Experience
- At least 5 years related experience in product management or product development, preferably within the telecommunications industry.
- Demonstrated success in managing product lifecycles from ideation through to delivery and post-launch optimisation.
- Strong experience working in agile development environments, with proven ability to manage product backlogs and lead sprint planning.
- Experience with go-to-market strategies and collaborating with sales and marketing teams for product launch and positioning.
- Ability to deliver multiple solutions.
- Worked across diverse cultures and geographies advantageous.
go to method of application »
Responsibilities
The Administrator: Period End Close will be accountable to achieve the following objectives:
Journal Processing
- Create journals based on information received from the Opcos and SSH
- Ensure that the supporting documentation relating to journals is valid and in line with what is expected
- Ensure that manual journals are not created in accounts that are used for sub-system control accounts
- Follow-up with the sub-system process owners to ensure that the sub-ledger journals have pulled through to the GL
Reconciliations
- Perform reconciliation for general ledger accounts for Opcos and SSH
- Follow up on reconciling items, while limiting the requirements to process manual journals
- Drive the service level agreements for the resolution of outstanding items on reconciliations
- Track and manage the processes around performance of reconciliation and ensure all reconciliations are performed within the required month end schedules
Review and Audit Management
- Help with the generation of reporting files to be presented to the Opcos/SSH for review
- Manage the queries and request resulting out of the review processes and provide the information that is requested by the business
- Help with the preparation of audit and tax schedules for the Opcos
- Obtain and collate audit evidence that is required from both internal and external auditors
Intercompany
- Daily processing of invoices (receipt & payables)
- Sending out confirmation & dealing with queries
- Loading of HFM
- Matching & posting of transactions,
- Loading & clearing of validations & Journal processing
- Cashflow Reporting & reconciliations
Reporting
- Help with the preparation and presentation of financial statements
- Help with the information gathering process for other statutory reporting requirements
- Support adhoc reporting required from the Opcos to ensure effective disclosure
Query Management
- Respond to queries raised by the Opcos and SSH within the SLA that has been provided.
Governance
Adhoc Meetings
- Participate and provide inputs in adhoc meetings
- Execute day-to-day operations
Team
- Ability to work in a team
- Responsible for self-learning and development with guidance from Supervisor
- Ensure an ‘MTN centric’ and a partnership approach to develop strong relationships with other working groups
- Ensure effective communication across the SSH and working groups on an ongoing basis
SSH Operational
- Resolve operational issues
- Escalate issues and requests, as required
Reporting structure
- Reporting to the Supervisor, Manager and/or Senior leadership (as required)
Qualifications
Education:
- Diploma in Commerce and/or equivalent
- Tertiary Qualification (preferred)
Experience:
- 1-2 years relevant experience
Competencies
Knowledge
- Administration
- Customer management
- ERP (Oracle)
- MS office
- Project administration
- Accounting
Skills
- Administration
- Analytical
- Communication
- Continuous improvement
- Customer service
- Data interpretation
- Detail
- Judgment
- Operational coordination
- Presentation
- Reporting
go to method of application »
Responsibilities
Strategy Development and Implementation
- Lead the development and execution of innovative product strategies that drive business growth and market penetration for the solutions/ products within the Business Line area.
- Provide input to sales targets to meet business needs.
- Consistently identify and disseminate leading practices, concepts, and benchmarks to internal teams.
- Oversee the end-to-end product lifecycle, from ideation through development, market launch, and demand generation.
- Identify and assess new opportunities, enhancing existing solutions, and ensuring the successful implementation of the go-to-market strategy to meet the Business Line's financial and strategic objectives.
- Lead the development and execution of go-to-market (GTM) strategies for new products and solutions, ensuring they are effectively positioned to meet market demands and Business Line objectives.
- Serve as an internal subject matter expert on market trends, driving the adoption of innovative product strategies.
Product Lifecycle Management
- Oversee the end-to-end product lifecycle from ideation to development, market launch, and demand generation, ensuring each phase drives value and aligns with business objectives.
- Implement agile and efficient product management processes to accelerate time-to-market and enhance responsiveness to customer needs.
- Coordinate with cross-functional teams (e.g., marketing, sales, operations) to ensure seamless and impactful product launches.
- Identify and assess new opportunities within the market, including untapped customer segments, new technologies, or emerging trends that could enhance the Business Line's product portfolio.
- Collaborate with innovation teams to enhance existing products, ensuring they maintain competitive relevance and drive continual customer value.
- Monitor and analyze product performance, leveraging key performance indicators (KPIs) to track progress against business objectives.
- Provide regular updates to senior leadership on the product strategy's effectiveness and suggest data-driven adjustments when needed.
- Prioritize customer experience in all product development and management efforts, ensuring that customer feedback informs product enhancements and innovation.
- Leverage data analytics to improve customer retention and satisfaction, aligning product performance with customer expectations.
- Ensure adherence to Service Level Agreements (SLAs) and other delivery obligations that impact customer experience and OpCo integration.
- Lead the development and execution of go-to-market strategies that ensure timely and successful product launches.
- Orchestrate service providers and develop back-to back SLAs between vendors and local teams for large / priority and pilot deals aligned to the customer SLA.
People Leadership /Management
- Lead, mentor, and manage a team of engineers providing coaching, guidance, and performance evaluations.
- Develop and maintain a high-performance team that consistently meets or exceeds targets.
- Foster a culture of collaboration, continuous improvement, and customer-centricity within the team.
- Set integrated goals and objectives for the team in order to achieve a future-focused, future-fit high-performing organisation.
- Provide technical, procedural and policy guidance to staff, colleagues, partners and vendors.
- Attract, develop and retain appropriate talent. Build talent by identifying and developing new leaders for the respective environment
- Develop and maintain a high-performance team that consistently meets or exceeds targets.
- Set KPIs and provide regular performance feedback through a well-defined and implemented performance review program.
- Develop and implement a training plan to build and develop skills within the team.
- Enable and model healthy employee relations and collaborative teamwork.
- Manage diversity, develop, and embed an Employment Equity plan for the business area.
- Contribute to building a culture of continuous evaluation and improvement. Drive a culture of high performance, accountability and consequence management
- Act as an ambassador for the team by living the values and vital behaviours and changing and influencing employees’ behaviour
Governance
Strategic governance and interlock
- Lead regular strategic meetings with key stakeholders to align on products roadmap, GTM & execution.
- Through WECA & SEA, interlock with the Opcos to have a clear roadmap and execution.
- Perform evaluation baseline of key performance indicators (KPIs).
- Request for relevant budget for internal projects and new initiatives. Monitor costs accordingly.
- Facilitate preparation of proposals on change initiatives, policies and procedures.
Escalations
- Identify potential risks in solution delivery and develop mitigation strategies to prevent disruptions and ensure project success.
- Escalate issues that will result in severe time, scope, productivity, and cost or resource or reputational impact.
- Manage and provide solutions to escalations that have multiple processes/functions impact on critical path of service delivery.
- Manage and provide solutions through stakeholder consultation where relevant.
Performance
- Implement processes for regular review and refinement of Business Line solution offerings based on performance data and customer feedback in line with MTN SA Strategy.
- Ensure alignment between and across other functions within MTN SA products/solutions, including but not limited to market representatives.
- Provide reports as required timeously regarding performance and outcomes of the unit.
Operational Delivery
Guidance and Support Delivery Management
- Oversee the end-to-end delivery of products, from development to market launch, ensuring timely and quality execution.
- Coordinate with other departments, such as sales, marketing, and operations, to ensure seamless product delivery and support.
- Continuously evaluate and improve operational processes to enhance efficiency and effectiveness in product management.
- Ensure that products meet the regulatory and compliance standards.
- Ensure that all solutions maintain architectural integrity throughout the implementation process, aligning with industry best practices and company standards.
- P&L outcome of the products
Qualifications
- 3-year degree equivalent/4-year tertiary qualification (Technical/ Commercial) or related
- MBA / Masters Advantageous
Experience
- At least 7 years related experience in product management, product development, and go-to-market strategy implementation within the telecommunications/ Tech industry;
- Proven track record of successfully leading product teams and driving product innovation.
- GTM & P&L
- Experience in managing the full product lifecycle, from concept to market launch.
- Strong background in market analysis, product positioning, and competitive strategy.
- Experience in demand management and sales forecasting in a technology-driven
Method of Application
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