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Job Description

Strategy Development and Implementation

• Drive the effective implementation of MTN SA’s Regional Sales Operations strategy, with emphasis on client experience (internal and external), ensuring maximum effectiveness, profitability, and customer experience, loyalty, and retention 
• Provide direction, structure, business plans and support and ensure these are in line with the overall MTN strategy, divisional goals, and market needs and requirements
• Identify required resources, personnel and funding to achieve the divisional goals

Governance 

Adhoc, operational and tactical meeting

• Set up / participate in adhoc and operational meetings 
• Participate and provide input into tactical meetings
• Report at process and functional level

Escalations

• Manage and resolve escalations that have impact on critical path of service delivery
• Escalate issues that will result in significant time, scope, employee/customer or cost impacts if not resolved
• Manage and provide solutions to issues that require formal resolution

Consumer Business Operational

• Set up and manage project status meetings
• Review and identify key risks, issues, and dependencies and set mitigation actions
• Manage budgets
• Sign off / make decisions regarding operational changes

Consumer Business Tactical

• Keep abreast of global and local best practice and make recommendations on leveraging opportunities to the General Manager, Mass and Youth segment;
• Provide input into the review of all projects initiated
• Review key risks, issues, and dependencies and set mitigation actions
• Manage budget

Performance

• Review the team’s performance against agreed KPIs and compliance to SLAs, make recommendations for improvement and implement approved initiatives to ensure enhanced team performance
• Create and monitor plan for continuous improvement

Reporting

• Report on a monthly and quarterly basis to management relating to the Mass and Youth segment customer base and progress made within the CVM sub-division, in accordance with the measurement metrics set by the organisation
• Report on an ad hoc basis on specific projects as and when necessary

Budgets  

• Manage, monitor and control the budgetary needs of the sub-division in line with business objectives
• Manage project or initiative budgets in line with business objectives

Operational Delivery

Regional Sales Operations Management 

• Drive the implementation of the Direct and Indirect regional sales strategy for MTN SA, ensuring that constant and clear communication cascades into all required positions and initiates action aligned to strategy objectives and overall strategy achievement; 
• Drive the implementation and execution of the regional sales strategy aligned an FMCG model based on regionalisation of sales and distribution including operational and business targets (planning, routing, and monitoring);
• Make recommendations as and when required pertaining to tactics for increasing the MTN SA’s market share to GM Sales & GM Segments;
• Using Regional Sales Operations performance data analyse trends pertaining to the effectiveness of operations, and benchmark predicted performance. Compare predicted and actual operations performance, and make further recommendations pertaining to business development and sales enhancement in order to maximise performance;
• Work closely with the Regional Sales Managers to ensure the organisation’s Direct and Indirect Channels, and Corporate sales targets are achieved, identifying potential bottlenecks and ensuring mitigation actions are in place to resolve them;
• Take ownership for ensuring the development of a customer-centric orientation amongst the Direct and Indirect Channels & Corporate sales staff, leading to improved customer experience, loyalty and retention;
• With a deep knowledge and understanding of Regional Sales Operations, give specialised input into organisational activities, which impact Regional Operations, ensuring that the focus remains on customer-centricity and maximising sales performance;
• Provide insight into corrective actions if necessary, and effectively manage non-compliance;
• Drive the implementation enabling technologies, including CRM, to field sales teams;
• Monitor MTN SA’s compliance with required standards for maintaining CRM data. Work closely with sales management to optimise the effectiveness of MTN SA’s sales technology investments;
• Work closely with the product development group to suggest product/device/service refinements based on inputs from customers;
• Coordinate the execution of Regional Sales Operations’ work programs and plans in accordance with the Regional Sales strategy and the over-arching MTN SA strategy;
• Develop and drive the implementation of the Regional Sales Operations’ framework;
• Work closely with sales management to inspect sales process quality and prioritise opportunities for improvement and assist sales management in understanding process bottlenecks and inconsistencies;
• Facilitate an organisation of continuous process improvement;
• Keep abreast of local and global best practices and make recommendations on how this impacts the sales division’s role;
• Ensure that all Regional Sales Operations actions and targets are aligned to, and support the overall strategy of Direct and Indirect Sales Channels;
• Monitor the sales performance per region, per segment and channel, to identify underperformance and to develop mitigation plans or, if required, drive change of regional strategy;
• Drive revenue growth, market share and profitability, through the effective coordination between the regions and the channels, in order to optimize sales and market coverage;

Qualifications

Education:

• Minimum of 4 year tertiary qualification
• Masters advantageous 
• Fluent in English 

Experience:

• Min 7 years of relevant work experience in a global / multinational business environment (understanding of emerging and mature markets advantageous)
• Manager track record of 5 years or more, with at least 3 years in relevant sector/industry
• Experience in leading change / transformation (marketing) at an operational level advantageous
• Experience in continuous improvement through the implementation of best practices
• Worked across diverse cultures and geographies advantageous

Apply Before 09/25/2025

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Job Description

• This role involves positioning and promoting the company Mobile & ICT value proposition, leading Branded Retail Channel Account Managers in the development and expansion of opportunities and reinforcing existing relationships.
• Involves execution of the sales strategy and tactics that maximize the company opportunity within the customer environment, selling through the MTN Branded retail Stores and related partner stores, i.e. iStores

Responsibilities

Driving profitable Growth for MTN Business

• Develops and executes sales strategy and tactics that maximize the company opportunity within the customer environment.
• Increase solution selling by offering clients Value Added Services
• Grow monthly recurring revenue and achieve current year SOV and Revenue Targets
• Ensure maximisation of existing contract values by increasing wallet share
• Maintain customer base by ensuring client issues have been taken care of
• Reduce churn
• Expand product offering to more customers
• Sell more value-added products into customer base
• Acquisition of new logos based on market opportunities and reduce churn in our base
• The Sales Manager will be responsible and accountable for an annual sales revenue target with significant growth in subsequent years.
• Along with sales planning, this position is responsible for accurate sales forecasting.
• He / She must have both the sales skills and technical knowledge to make presentations and lead customer discussions to advance the sales process.
• He / She must be able to lead virtual teams responsible for the delivery of customer success, customer satisfaction.
• Assist the company in shaping the future value proposition by creating unprecedented value and opportunity for defined Mobile & ICT customers.
• Build relationships within all layers of these accounts.
• Sales planning including developing and execution of business plans, as well as tracking of milestones.
• The Sales Manager will be responsible and accountable for an annual sales revenue target with significant growth in subsequent years.
• Will manage a Team of account managers
• Focus on providing exceptional Client Experience
• Ensure delivery of exceptional client experience
• Conduct regular surveys to monitor Client satisfaction
• Ensure a good customer experience at all times
• Assist and resolve billing issues
• Assist with customer call tickets
• Assist with internal departments ensuring a good overall customer experience
• Ensuring a Culture of Operational excellence
• Planning and Delivery of a business plan
• Alignment of all Sales activities undertaken in the unit
• Achieve forecast accuracy
• Provide input into reviewing organisational activities and assist in recommending corrective actions if necessary
• Implement the action plans from the Sales strategy and ensuring efficiency of process in all areas
• Provide feedback on the impact of solutions on other areas of the business, as well as the interdependency of units
• Ensure continuous improvement and innovation at process and procedure level within All MTN Business operational departments
• Implement methods, systems and procedures to enhance effectiveness and meet departmental goals
• Operations and service enhancement
• Input into the Sales strategies for the implementation thereof
• Define, implement and input into identifying ways to fine-tune operational support methods to enhance effectiveness and meet departmental goals
• Identify and evaluate areas of improvement within the Sales department, identifying possible solutions to address deficiencies and implementing according to plan
• Ensure that all performance and key performance area standards of the function are monitored and tracked
• Ensure that all requirements are met with both customer and operational needs
• Analyse and interpret all data that interfaces directly with the division and report to the GM
• Define the development of communication objectives and plans for the Sales function that touch all point of the business
• Implement operational analysis on sales structures that support the delivery of strategy
• Implement the quality standard frameworks and ensure that high levels of quality service are maintained and that all areas operate as close to global best practice as possible

Reporting

• Identify relevant information and data for reporting purposes during departmental meetings
• Identify and interpret relevant information and data for reporting purposes
• Make assessments of and draw solutions from qualitative data. Make logical deductions and draw conclusions that can be motivated
• Provide daily, weekly and monthly reports on all activities of the section
• Feedback on any Client issues as soon as they arise and resolve
• Process and Procedure Effectiveness
• Ensure that workflow continues without interruption
• Continually improve existing processes and procedures to enhance effectiveness, efficiency and performance
• Implement a high standard of housekeeping and ensure it is maintained on a daily basis to avoid any none conformance.
• Manage all risks that could be Client affecting
• Manage Sales Team
• Build and maintain team to deliver on set targets and objectives
• Enable sales through internal operations by ensuring internal stumbling blocks are removed.
• Manage human resources effectively
• Motivating and developing Account Managers, Engineers and Presales staff is key in this role.

Instilling appropriate Employee Excellence

• Achieve results by using performance management and incentives
• Create an open-door policy to ensure an efficient climate
• Treat everyone with respect and equality
• Ensure pro-activeness from employees

Project Management

• Develop and drive the execution of agreed projects
• Drive the implementation, tracking, monitoring and compliance of Projects
• Contract management in line with Procurement Policies
• Co-ordinate project reporting
• Ensure effective implementation of the integrated project management model
• Risk management

Business Analysis

• Perform Business Analysis MTN SA Business Analysis in line with the methodology and guidelines
• Identify ways to fine tune policies, processes and systems in line with changing work practices
• Determine, document, and review requirements for projects within the scope of the value stream or impacting processes and systems
• Design, analyse and document workflow and make appropriate recommendations that will positively impact operational effectiveness
• Identify Business Improvement and Optimisation opportunities that will result in improvement of process performance
• Ensure that benchmarking is conducted with other companies and organizations within and outside the industry.
• Construct business cases for initiations proposed by the business. Research and consider best practice, local conditions, trends, as well as competitor activity
• Identify and implement innovative ways to use minimum resources to achieve maximum outputs

Qualifications

Education:

• Minimum of a 3-year Degree / Diploma in Commerce (Financial /Marketing / Communication) or related

Experience:

• Minimum of 5 years’ experience in an area of specialisation; with experience in supervising/managing others.
• Sales experience within telecommunications and specific examples of closing large, strategic deals.
• Must have both - the sales skills and technical knowledge to make presentations and lead customer discussions to advance the sales process.
• Strategic technical knowledge, and can succeed as a leader and mentor in a demanding and rewarding sales environment.
• Strong sales leadership skills in a teaming environment.
• Requires understanding of buying cycles.
• Developing customer relationships.
• Understanding a broad range of company technologies and offering is required
• Strong skills in competitive sales and protecting the installed base as well as creating new opportunities is essential
• Ability to understand customer needs and vision from a customer management perspective, match it against the full breadth of the company's value proposition, and position it in a powerful way in order to generate budgets and close deals.
• Must have the ability to deliver business value to the account and build on customer relationships.
• Experience working with SMEs
• FMCG Experience an added advantage

Apply Before 09/26/2025

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Job Description

Mission/ Core purpose of the Job

• Support and assist the Sales Manager with the implementation and management of operational and promotional plans within assigned accounts, ensuring effective delivery and support of strategy and macro-plans as defined by the Sales Manager/Senior Manager.

Context

• Fast moving industry with constantly changing business requirements and technologies
• Fluid complexities of customer expectations and demands
• Highly competitive market with new and established competitors and aggressive competitor strategy and delivery
• Highly dynamic and fluctuating Telecommunications and ISP industry
• Total customer experience for MTN brand
• Constantly changing consumer and market needs
• Market dynamics and developments
• MTN policies, processes and procedures
• Regulatory industry norms govern MTN and partners
• Highly pressurized, deadline-driven environment
• Highly legislated / regulated environment requires compliance and adherence to Industry standards and benchmarks
• Participative environment – highly diverse and team-focused

Responsibilities

Key Performance Areas:

Key Tasks:

Input into Operational Planning

• Provide input into operational and promotional planning which will ensure revenue growth within an allocated portfolio of accounts.
• Monitor growth opportunities through competitor activity scanning and feedback to business on such opportunities for further development.
• Recommend ways to exploit new opportunities to grow the business further
• Provide input into the fine tuning of processes, systems and support in line with changing work practices.

Account Management

• Maintain a thorough knowledge of commercial terms of agreements and manage and grow commercial relationships within assigned portfolio of accounts.
• Carry out commercial relationship obligations (or assist into) within allocated portfolio of accounts, after commercial agreements are concluded.
• Assist with the management and maintenance of account and promotional plans for an assigned portfolio of accounts.
• Provide assistance with the end-to-end management of sub-portions of the RSM’s accounts under the RSM’s supervision.
• Manage one or more allocated accounts in line with regional / channel strategy and macro-plans as defined by the channel / sub-channel / regional managers.
• Resolve escalated issues or escalate as appropriate.
• Implement innovative promotional activities in line with Marketing and channel objectives, requirements and guidelines.
• Increase MTN’s Brand presence continuously by increasing MTN influence within the allocated portfolio of accounts.
• Provide input into the forecasting of acquisition numbers, retention numbers and stock required for the allocated portfolio of accounts.
• Liaise with relevant areas to ensure delivery of SLA for the assigned portfolio of accounts (e.g. supply chain, billing, etc).
• Support in the identification of P&S information and training requirements for staff within allocated portfolio of accounts and liaise with Marketing and Training to ensure provision of effective information and training as required.
• Provide regular feedback on competitive threats to MTN business and advice on product/service enhancement requirements.
• Provide feedback on MTN’s risk exposure regarding the financial performance of the allocated portfolio of accounts and provide recommendations as appropriate.
• Prepare reports on account performance as required.

Customer Service and Satisfaction

• Build and maintain solid relationships with all stakeholders.
• Provide on-going support to existing accounts and work actively towards creating new profitable revenue streams through new accounts.
• Ensure all customer queries are attended to and resolved within agreed SLA’s.
• Ensure that customer specifications are met and that the customer is satisfied with the end service and/or product.
• Consider the implications of actions to be taken for the customer / the effect of actions on the customer.
• Provide advice on the best approach to reach the best results.

Quality Control

• Utilize sound practices that comply with best practice, legislation or other regulations / parameters / guidelines.
• Maintain quality standards that will enhance the customer experience and cost efficiency.
• Work consistently according to standard operating procedures.
• Analyse situations and take necessary action to ensure quality is maintained.
• Seek feedback from clients/ stakeholders and continuously seeks ways of improving on quality and customer service standards.

Supervisory / Leadership / Managerial Tasks:

• Adopt a customer centric approach
• Build employee relations and collaborative teamwork
• Build professionalism, loyalty and commitment to the organization
• Communicate actively and effectively resolving any potential conflicts that may arise
• Have the self insight and flexibility to adapt to different situations
• Live the MTN Brand – change and influence employees behaviour

Competencies

Skills / physical competencies:

• Planning skills – plan, prioritise, resource allocation and deliver on time
• Analytical skills – weighing up the pro’s and con’s; making sense of information
• Computer literate
• Problem solving skills
• Conflict management skills
• Communication skills
• Negotiation skills
• Presentation skills
• Ability to meet deadlines
• Project management skills
• Business acumen
• Presentation Skills

Behavioural qualities:

• Assertive – being tough when necessary without fear or favour
• Courage and conviction – challenging the status quo and breaking down silo barriers to performance, and overcoming resistance to change
• Resilience – to repeatedly challenge despite setbacks and resistance
• Proactivity / initiative – to introduce ongoing changes to maximise productivity and influence the future
• Focused and priority driven – staying focused amidst the multiple demands and expectations
• Innovative
• Customer centricity
• Accuracy and attention to detail
• Decisive and action-oriented
• Diplomacy and tact
• Relationship builder – strong people focus
• Operate with integrity (high ethics)
• Pressure / stress tolerance
• Consultative
• Perseverance
• Team-orientation
• Ability to take initiative and work both in isolation and be a team player
• High balanced leadership
• Relationship building both internal and external
• Integrity
• Effective Communicator.
• Ability to handle fast pace and rapid change in a consultative manner

KPA Quality Standards/ Measures (KPI’S for job)

• Achievement of sales, retention, customer development and revenue targets for the assigned accounts
• Accurate forecasting of acquisition numbers, retention numbers and stock required within assigned accounts
• Customer satisfaction index
• CMAT targets
• Achievement of customer and internal KPA’s
• Timely reporting and the accuracy thereof
• Implementation of operational and promotional plans

Qualifications

Minimum Requirements

Education:

• Minimum of 3 year Degree / Diploma in Commerce ( Sales / Financial /Marketing / Communication) or related

Experience:

• At least 3 years of experience in the telecoms industry
• Experience in Account Management is essential, preferably in fast moving industry
• ICT Experience (GSM) is preferable
• Minimum of 3 years’ experience in a area of specialisation; with experience in supervising others
• Experience working in a medium organization

Training:

• Products and Services
• Telecommunications
• GSM technology
• Contract appreciation and business related courses

Apply Before 09/26/2025

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Job Description

• The Business Analyst's mission is to serve as the critical bridge between business needs and technical delivery, ensuring that projects deliver real value by translating stakeholder objectives into clear, actionable requirements.
• In this role, the BA partners closely with cross-functional teams, facilitating ideation through design thinking, decomposing high-level objectives into user stories, and validating solutions against agreed success factors.
• By maintaining rigorous requirements governance and leveraging AI-powered tools to enhance productivity, the BA ensures that each initiative is aligned with strategic goals, delivered on time, and measured against meaningful KPIs.

Key Mission Elements:

• Elicit, clarify and document business requirements, user stories, and acceptance criteria.
• Partner with stakeholders and technical teams to drive end-to-end solution delivery.
• Define project success factors and metrics to track achievement of business objectives.
• Lead design thinking workshops to foster innovative, fit-for-purpose solutions.
• Validate and manage requirements throughout the delivery lifecycle, including UAT facilitation.

Responsibilities

Requirements Management Performance Areas:

• Elicit, analyse and document stakeholder and business requirements (epics, features, user stories)
• Define the problem statement, opportunity or constraint. Conduct pre-session research to understand the motivating factors, business objectives and desired future state.
• Facilitate design-thinking workshops to ideate and prototype solution designs
• Decompose epics into prioritised, well-formed user stories with clear acceptance criteria

Mission/ Core purpose of the Job

• The Business Analyst's mission is to serve as the critical bridge between business needs and technical delivery, ensuring that projects deliver real value by translating stakeholder objectives into clear, actionable requirements.
• In this role, the BA partners closely with cross-functional teams, facilitating ideation through design thinking, decomposing high-level objectives into user stories, and validating solutions against agreed success factors.
• By maintaining rigorous requirements governance and leveraging AI-powered tools to enhance productivity, the BA ensures that each initiative is aligned with strategic goals, delivered on time, and measured against meaningful KPIs.

Key Mission Elements:

•  Elicit, clarify and document business requirements, user stories, and acceptance criteria.
•  Partner with stakeholders and technical teams to drive end-to-end solution delivery.
•  Define project success factors and metrics to track achievement of business objectives.
•  Lead design thinking workshops to foster innovative, fit-for-purpose solutions.
•  Validate and manage requirements throughout the delivery lifecycle, including UAT facilitation.
• Sensitivity: Public MTNSA EPMO 3

Key Performance Areas: Core, essential responsibilities / outputs of the position (KPA's)

• Collaborate on functional specifications, context diagrams, “As-Is”/“To-Be” process maps and system designs
• Conduct Risk Analysis in understanding the risks associated with achieving the future state and mitigation strategies. Unpack project scope and define boundaries
• Manage requirements changes: impact assessments, governance, and sign-off
• Perform analysis across Process, Organisation, People, Information, and Technology dimensions
• Define benefits-tracking requirements to monitor value delivery on initiatives
• Enforce business analysis standards and documentation best practices
• Ensure compliance with SAFe Agile methodology and EPMO governance frameworks
• Leverage AI-powered tools (e.g., MS Copilot) to accelerate analysis and documentation

Key Outputs:

• Approved BA artefacts and a prioritised backlog of user stories
• Workshop artifacts (journey maps, prototypes, decision logs)
• Change-request log with impact assessments and formal approvals
• Report on a weekly basis to management and cross-functional teams relating to progress made within business analysis activities
• Testing & Quality Assurance Performance Areas:
• Author UAT test cases and facilitate UAT sessions
• Track defects, verify fixes against requirements, and report severity to stakeholders

Key Outputs:

• UAT test plan, test scripts, and sign-off sheets
• Defect log with severity ratings and resolution status
• Process Mapping & Improvement Performance Areas:
• Map and analyse business processes (“As-Is” and “To-Be”), with defined business rules.
• Identify improvement and automation opportunities, and recommend optimisations

Key Outputs:

• “As-Is” and “To-Be” process maps

Qualifications

Education:

• 3 year diploma or degree
• Diploma in Business Analysis
• Relevant Agile qualification is required (SAFe, or scrum, Kanban agile foundation course)
• Certification in Design Thinking Frameworks is preferred
• Facilitation certification is essential

Experience:

• Minimum 5 years of proven experience in requirements elicitation, gathering, documentation, and management. This experience should include analyzing business needs and providing solutions. Familiarity with an agile environment is essential.
• Proven experience in facilitating white-boarding sessions with cross-functional teams and working on large-scale technology projects
• At least 2 years’ experience of conducting design thinking workshops and working in an Agile environment
• Experience in Modelling techniques and methods is required
• Working experience of design thinking requirements definition is essential
• At least 2 years’ experience working in an Agile environment is essential
• Telecommunications industry experience beneficial

Apply Before 09/25/2025

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Qualifications

Minimum Requirements

Experience:

• 5–8 years in project management, ideally in telecoms or large enterprise environments.
• 3-5 years’ experience in Agile
• Experience with Agile delivery in hybrid settings.
• Exposure to stakeholder and executive communication.
• Demonstrated results in benefits realisation and governance.

Education

• Bachelor’s degree in business, IT, Engineering or related field.
• Agile certifications preferred (e.g. SAFe Agilist, Scrum Master).
• PMP or PRINCE2 advantageous.

Technical Skills & Knowledge:

• Proficiency in project management tools (e.g. PPM, Jira, MS DevOps, Confluence, MS Project, Excel)
• Strong knowledge of Agile delivery frameworks (Scrum, SAFe, hybrid models)
• Familiarity with governance frameworks (EPMO alignment, financial controls, reporting)
• Understanding of digital transformation environments, system integration, and remote delivery practices
• Working experience required:
• Project Delivery-Minimum of 5–8 years hands-on experience managing medium to large-scale projects in a complex, fast-paced environment.
• Agile Project Management-At least 3 years’ experience delivering projects using Agile methodologies (Scrum, SAFe, Kanban), including backlog management, sprints, and release planning.
• Hybrid Delivery Models-Proven ability to operate in environments combining Agile and traditional (waterfall) practices, including handling conflicting governance/reporting needs.
• Stakeholder Engagement-Strong experience in engaging, influencing, and managing senior stakeholders across business and technology domains.
• Team Leadership-Experience leading cross-functional and distributed teams, including virtual and offshore contributors.
• Reporting & Governance-Experience in preparing and presenting executive-level reports, managing risks, tracking benefits, and adhering to governance frameworks.
• Tool Proficiency-Demonstrated usage of modern delivery tools (e.g. Jira, Confluence, Microsoft
• Teams, DevOps dashboards) to track delivery, collaboration, and reporting.
• Telco or Tech Industry (preferred but not essential)-Experience working in telecommunications, technology, or digitally transforming organisations is advantageous.

Apply Before 09/25/2025

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Job Description

• Manage, facilitate and maintain customer accounts in line with all new products/device launches and new promotions. Implement plans, controls and standards for optimum performance in alignment to the channel strategy and the overall MTN SA strategy.
• Ensure all orders received from the customer are processed within the SLAs set by management

Responsibilities

Order Management Process

• Coordinate stock allocation and bucket loading with the IOMS and Demand Planning department
• Load, extract, import and process orders from time of receipt from customer.
• Send exported QA report to Commercial Credit department for credit vetting purposes
• Correlate with Commercial Modelling and Device Pricing (Pricing and Intelligence) team for pricing, discounts and margins alignment.
• Facilitate credit hold release and batching
• Ensure quality control checks have been applied; stock allocation and forecast, pricing, stock availability.
• All customer requests over forecast must be authorised within PPP
• Drive end-to-end process from receipt to delivery. Monitor all orders are processed from the warehouse until delivery to customer.
• Ensure that all Internal requisitions (iProc) are received, processed and delivered.
• Provide support to channels on promotional enquiries, changes to accounts, orders, pricing, obsolete and distressed stock
• Complete QA check on all orders processed, and ensure that they are ready for Warehouse collection
• Adhere to all Service Level Agreements (SLA) and TAT
• Control of documents ensure filling is done; completeness check done monthly. Archiving of files ensure easy retrieval and all folders are updated accordingly.

Stock Management

• Manage and facilitate the stock allocation and bucket loading in preparation for orders in conjunction with the Key account
• managers and the demand planning team
• Conduct stock measurements by following forecast, allocation, ATP and allocation of promo plans and ensure availability of stock- SIMS

Report Generation 

• Compile, analyze and submit weekly reports to all stakeholders
• Ensure regular feedback to management on all order and distribution activities
• Provide inputs for the preparation of channel processes and electronic data in line with ISO standards
• Provide auditors with all necessary information as required and ensure that all audit points relevant to this position are dealt with timeously and accurately.
• Complete reports on a daily / weekly/monthly as required by businessl requirements

Customer Satisfaction

• Establish and build relationships with all relevant stakeholders
• Align service delivery to changing market conditions and channel requirements
• Understand customer needs and proactively drive and manage their expectations
• Ensure customer needs and requirements are satisfied through appropriate systems, processes and procedures
• Ensure contingency plans in place to prevent delays and enhance the customer experience and communicate effectively
• Deliver measurable results consistently for all distributors
• Drive continuous improvement as an important element of service delivery
• Service internal and external customers regarding all queries

Supervisory / Leadership / Managerial Complexity: 

• Build professionalism, loyalty and commitment to the organization
• Communicate actively and effectively resolving any potential conflicts that may arise
• Build and enforce a customer centric approach
• Build employee relations and collaborative teamwork
• Have the self-insight and flexibility to adapt to different situations
• Manage boundaries that separate units to optimise workflow
• Live the MTN Brand – change and influence employees’ behaviour

Qualifications

Education

• Matriculation
• Diploma in Business Studies
• Fluent in English and language of country preferable

Experience

• Minimum of 2 years’ experience in an area of specialisation; with experience in working with others
• Experience working in a small to medium organization

Apply Before 09/24/2025