Administrator - Channel Operations.Commercial Operations SA at MTN

Job Description

• Manage, facilitate and maintain customer accounts in line with all new products/device launches and new promotions. Implement plans, controls and standards for optimum performance in alignment to the channel strategy and the overall MTN SA strategy.
• Ensure all orders received from the customer are processed within the SLAs set by management

Responsibilities

Order Management Process

• Coordinate stock allocation and bucket loading with the IOMS and Demand Planning department
• Load, extract, import and process orders from time of receipt from customer.
• Send exported QA report to Commercial Credit department for credit vetting purposes
• Correlate with Commercial Modelling and Device Pricing (Pricing and Intelligence) team for pricing, discounts and margins alignment.
• Facilitate credit hold release and batching
• Ensure quality control checks have been applied; stock allocation and forecast, pricing, stock availability.
• All customer requests over forecast must be authorised within PPP
• Drive end-to-end process from receipt to delivery. Monitor all orders are processed from the warehouse until delivery to customer.
• Ensure that all Internal requisitions (iProc) are received, processed and delivered.
• Provide support to channels on promotional enquiries, changes to accounts, orders, pricing, obsolete and distressed stock
• Complete QA check on all orders processed, and ensure that they are ready for Warehouse collection
• Adhere to all Service Level Agreements (SLA) and TAT
• Control of documents ensure filling is done; completeness check done monthly. Archiving of files ensure easy retrieval and all folders are updated accordingly.

Stock Management

• Manage and facilitate the stock allocation and bucket loading in preparation for orders in conjunction with the Key account
• managers and the demand planning team
• Conduct stock measurements by following forecast, allocation, ATP and allocation of promo plans and ensure availability of stock- SIMS

Report Generation 

• Compile, analyze and submit weekly reports to all stakeholders
• Ensure regular feedback to management on all order and distribution activities
• Provide inputs for the preparation of channel processes and electronic data in line with ISO standards
• Provide auditors with all necessary information as required and ensure that all audit points relevant to this position are dealt with timeously and accurately.
• Complete reports on a daily / weekly/monthly as required by businessl requirements

Customer Satisfaction

• Establish and build relationships with all relevant stakeholders
• Align service delivery to changing market conditions and channel requirements
• Understand customer needs and proactively drive and manage their expectations
• Ensure customer needs and requirements are satisfied through appropriate systems, processes and procedures
• Ensure contingency plans in place to prevent delays and enhance the customer experience and communicate effectively
• Deliver measurable results consistently for all distributors
• Drive continuous improvement as an important element of service delivery
• Service internal and external customers regarding all queries

Supervisory / Leadership / Managerial Complexity: 

• Build professionalism, loyalty and commitment to the organization
• Communicate actively and effectively resolving any potential conflicts that may arise
• Build and enforce a customer centric approach
• Build employee relations and collaborative teamwork
• Have the self-insight and flexibility to adapt to different situations
• Manage boundaries that separate units to optimise workflow
• Live the MTN Brand – change and influence employees’ behaviour

Qualifications

Education

• Matriculation
• Diploma in Business Studies
• Fluent in English and language of country preferable

Experience

• Minimum of 2 years’ experience in an area of specialisation; with experience in working with others
• Experience working in a small to medium organization

Apply Before 09/24/2025