Trending Jobs at TFG (The Foschini Group)

Responsibilities:  

• The ability to support the store management team to provide outstanding leadership to the store team. 
• Ensures the team executes operational excellence through a customer centric mindset. 
• Generating high levels of motivation and commitment within the store. 
• Allocate time effectively; handle multiple tasks and completing priorities. 
• Provide input and manage merchandise and visual principles 
• Drive performance through the store KPI’s (e.g. turnover, rewards, new accounts, visuals. Etc). 

Qualifications: 

• A Matric certificate. 
• Minimum 3 years retail experience with a minimum of 1 year store leadership experience. 

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Responsibilities:  

• Driving turnover to ensure the achievement of targets 
• Controlling expenses 
• Managing stock losses to ensure shrinkage is in line with the Company standard 
• People management, including recruitment, development of staff, employee relations, performance management 
• Executing in-store merchandising strategy and standards 
• Ensure customer satisfaction by executing our customer service strategy and fulfilling the demands of our customers 

Qualifications & Exprience: 

• A Matric certificate. 
• Minimum 3 years retail experience with a minimum of 1 year store leadership experience. 

go to method of application »

Responsibilities: 

• Be the Face of Our Brand: As a team member, you’ll be more than just a salesperson -you’ll be an ambassador for our brand. You’ll create a welcoming environment where every customer feels like a valued guest.
• Sales with Purpose: We offer a diverse range of stylish products that you’ll be proud to sell. Your ability to match customers with the perfect items will not only drive sales but also help them create beautiful spaces they’ll love.
• Maximize Sales: Track your performance and seize opportunities to exceed targets and drive new sales.
• Maintain store stock: Ensure the store is always well-stocked and beautifully presented to delight customers.

Requirements:

• A Matric certificate.
• Previous sales experience in a retail environment.
• Experience in the Hospitality Industry is an advantage.
• Deliver top-tier service, navigate through customer challenges, whilst driving sales.
• Excellent communication and interpersonal skills, with the ability to build rapport with customers.
• Strong attention to detail and organizational skills.
• The ability to take initiative.
• Ability to work effectively both independently and as part of a team.
• Flexibility to adapt to a dynamic and fast-paced retail environment.

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Responsibilities:

• Driving turnover to ensure achievement of targets
• Controlling expenses
• Managing stock losses to ensure shrinkage is in line with the Company standard
• People management, including recruitment, development of staff, employee relations, performance management
• Executing in-store merchandising strategy and standards
• Ensure customer satisfaction by executing our customer service strategy and fulfilling the demands of our customers

Requirements:

• Figure and admin orientated
• Organised and thorough
• An excellent leader and business manager
• Profit and turnover driven
• Able to manage risk within the store
• Excellent customer service orientation
• Have the ability to learn quickly
• A relevant qualification would be advantageous

go to method of application »

Responsibilities:

• Driving turnover to ensure achievement of targets
• Controlling expenses
• Managing stock losses to ensure shrinkage is in line with the Company standard
• People management, including recruitment, development of staff, employee relations, performance management
• Executing in-store merchandising strategy and standards
• Ensure customer satisfaction by executing our customer service strategy and fulfilling the demands of our customers

Requirements:

• Figure and admin orientated
• Organised and thorough
• An excellent leader and business manager
• Profit and turnover driven
• Able to manage risk within the store
• Excellent customer service orientation
• Have the ability to learn quickly
• A relevant qualification would be advantageous

go to method of application »

Service Delivery and Operational Leadership

• Lead all teams across Operations Shared Services, guiding Team Leaders on work priorities and developing resource capacity plans to ensure optimal resource utilisation and efficient delivery of operational priorities.
• Ensure all service interactions are efficiently logged, tracked, and resolved within the service management systems (Synergy and CSM), with proactive follow-up to ensure complete resolution.
• Act as the senior escalation point for complex cases or Heads of Business and/or Heads of Operations, stepping in when issues exceed the resolution capabilities of the Coordinators to ensure timely and professional resolution.
• Develop and recommend relevant policies and procedures, ensuring team compliance with all protocols and authorising deviations where appropriate to maintain service standards.
• Address recurring deviations, concerns, or non-compliance by engaging with relevant business and ROH teams, providing actionable insights and recommendations to enhance service delivery, compliance, and stakeholder satisfaction.

Oversees Service Management Systems and Optimisation

• Oversee the setup, monitoring, and maintenance of service management systems, ensuring they are fit for purpose and meet the operational needs of the business.
• Be the custodian of all Operations Shared Services Service Level Agreements (SLAs) and regularly engage with internal and external stakeholders and service providers, ensuring understanding and agreement of SLAs, compliance through regular monitoring, reports, and dashboards, and communicating potential breaches to relevant stakeholders.
• Develop feedback loops with internal teams across the Hub to address recurring issues and drive improvements in store and customer support based on data and insights.
• Coordinate with Infotech and Retail Operations Specialists to prioritise system enhancements aligned with business needs.
• Drive the optimisation of systems, resources, and team capabilities as a senior SME by collaborating closely with the Change and Comms team, the ROH Architect team (Retail Operations Specialists), managers, and stakeholders across departments on initiatives that impact Operations Shared Services, ensuring these changes elevate service quality and streamline operations.
• Lead and support continuous improvement initiatives to maximise service efficiency, ensuring all enhancements align with strategic objectives and operational requirements.

Service Performance Custodian and Continuous Improvement

• Act as the voice for Operations within Shared Services offering across business (Fuse, IT, HR, and NMP), ensuring service needs and priorities are clearly represented and addressed.
• Proactively review root cause analysis on SLA breaches and escalations, influencing relevant teams to implement corrective actions or escalate findings to the Head of ROH and the Leadership team.
• Regularly review service metrics to identify areas for improvement, ensuring that processes and technology evolve in response to customer feedback and operational needs.
• Oversee the redesign of processes or development of new services to improve the internal and external customer experiences, minimise handling time, and enhance operational efficiency.
• Oversee Quality Assurance and audit processes, ensuring adherence to compliance standards and establishing action plans to maintain and improve service quality and/or concerns.

Leadership and People Management

• Serve as a member of the ROH management team, collaborating to shape strategy and set objectives for the Retail Operations Hub. 
• Translate the agreed-upon strategy into tactical plans for Operations Shared Services that align with the ROH’s goals and drive team delivery accordingly.
• Establish and monitor key performance indicators (KPIs) for all Team Leaders, ensuring accountability and supporting consistent achievement of service excellence.
• Coach and mentor team members, fostering a high-performance culture and continuous improvement through targeted training and development opportunities.
• Facilitate regular interdepartmental meetings and communication to promote collaboration, prevent silos, and maintain alignment across capabilities within the Hub.
• Promote open and consistent communication across teams, creating clear direction, encouraging collaboration, and fostering a cohesive approach to achieving shared goals.
• Oversee and manage relevant budgets, serving as the final point of review and control for all necessary authorisations

Qualifications and Experience:

• Relevant tertiary qualification in Business Administration, Operations, or a related field. Relevant postgraduate degree advantageous 
• Minimum of 10 years of experience in operations, shared services or customer support. 
• Proven experience in managing teams, systems, and driving process improvements within a similar or same environment. 
• Strong knowledge of service management systems (e.g., Synergy) and SLA development. 
• Ability to analyse data, develop reports, and manage compliance across processes. 

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Responsibilities:  

• Being an ambassador for our brand and offering amazing customer experience. 
• Exceed customer expectations by identifying and providing them with the best possible solutions. 
• Actively keeping track of sales performance against target. 
• Selling a diverse product range and keeping up to date with the latest décor and fashion trends. 
• Searching out opportunities for making new sales. 
• Assist with replenishing of stock to ensure the store is ready for our customers at all times. 

Qualifications & Experience: 

• Grade 12 (Matric) 

go to method of application »

Responsibilities:  

• Being an ambassador for our brand and offering amazing customer experience. 
• Exceed customer expectations by identifying and providing them with the best possible solutions. 
• Actively keeping track of sales performance against target. 
• Selling a diverse product range and keeping up to date with the latest décor and fashion trends. 
• Searching out opportunities for making new sales. 
• Assist with replenishing of stock to ensure the store is ready for our customers at all times. 

Qualifications & Experience: 

• Grade 12 (Matric) 

go to method of application »

Key Responsibilities:

• To ensure synergistic financial benefits across the key commodities within the portfolio.
• Support purchasing/product strategies to achieve improved operational profitability, Lead time, OTIF, Sell Through, Quality, Cost for Jet.
• To strategically position the brand to increase market share in Jet Home by ensuring effective engagement with all key stakeholders.
• To effectively manage the Jet home vendor base (local, Regional and Import) to ensure sustainable and compliant source of supply.
• Monitor performance and capabilities of suppliers and ensure that effective remedial plans are implemented to address any performances below set KPI’s.
• Work strategically with local vendors to ensure Jet success and growth in market share and sales.
• Develop and implement strategic global sourcing strategies and business partnerships ie. Growth on local sourcing, Reducing exposure to China, South East Asia.
• Effective mapping of the sourcing footprint to ensure risk management and operational effectiveness:
• Lean Supply chain management.
• Tracking of key cost drivers (Fabric and components).
• Consolidation of group requirements to offset inflationary drivers and simultaneously ensure individual brand requirements are still met. 
• Facilitating the pre-selection and approval of international and local suppliers and ongoing vendor matrix management.
•  Working with all buying teams to identify key opportunities and implement in line with their requirements as well as brand requirement.
• To facilitate key strategic supply chain objectives: 
• leverage group scale, 
• Increased stock efficiencies 
• Margin optimization 
• Provide an objective assessment of suppliers when making sourcing decisions 
• Ensuring that suppliers are aligned with buying strategies 
• Effective critical path management and effective order management 

Qualifications and Experience:

• A relevant Diploma.
• Have experience as a Buyer or Sourcing Specialist (5+ years essential).
• Woven & Denim product development is essential.
• Integral understanding of the clothing retail Cycle and Buying Process.
• A good working knowledge of the current computer software packages (knowledge of Excel, Word & E-mail would be preferable). 

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Tick the boxes below and you might just get a YES from us!

• Aged between 18 to 28 years old
• Matric (Preferable) Grade 10 (Lowest Grade)
• Available and willing to work a fixed term 12-month contract
• Should not have been employed permanently with a single employer continuously for more than 1 year
• Should not be studying full time in the year of employment (April 25– March 26)
• Should not have participated or been registered on the YES programme before
• Accommodation and transportation for the applicants own account (if applicable)

go to method of application »

Responsibilities:  

• Driving turnover to ensure the achievement of targets 
• Controlling expenses 
• Managing stock losses to ensure shrinkage is in line with the Company standard 
• People management, including recruitment, development of staff, employee relations, performance management 
• Executing in-store merchandising strategy and standards 
• Ensure customer satisfaction by executing our customer service strategy and fulfilling the demands of our customers 

Qualifications & Exprience: 

• A Matric certificate. 
• Minimum 3 years retail experience with a minimum of 5  year store leadership experience.