The South African Revenue Service (SARS) is the nations tax collecting authority. Established in terms of the South African Revenue Service Act 34 of 1997 as an autonomous agency, we are responsible for administering the South African tax system and customs service. Its main functions are to: collect and administer all national taxes, duties and levies; c...
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Job Purpose
- To manage and optimize resources, services, and infrastructure in a hybrid- cloud computing environment in accordance with SARS policies and procedures.
Education and Experience
Minimum Qualification & Experience Required
- Bachelor's Degree / Advanced Diploma (NQF 7) in Information Technology / Finance AND 5-7 years' software asset management experience, of which 2-3 years at functional specialist level
- Azure Fundamentals, CSAM, LISA and/ ITIL qualifications, will be an added advantage
#ALTERNATIVE
- Senior Certificate (NQF 4), ITIL certification AND 10 years software asset management experience, of which 2-3 years at functional specialist level
Job Outputs:
Process
- Be observant and engage on possible violations of procedures and standards of conduct and escalate where necessary.
- Conduct verification processes to ensure that SARS fixed asset register is complete and updated.
- Develop and maintain productive working relationships with peers, SARS role players and third parties to achieve predefined objectives.
- Identify and resolve queries and problems timeously, apply discretion in line with process guidelines provided.
- Plan and organise own work tasks within area of work.
- Accumulate information to review work progress that provides input to reporting, decision making and the identification of improvement opportunities.
- Apply practical and applied knowledge and act authoritatively on methods, systems and procedures to identify trends and potential risks.
- Communication of situational interpretation and judgement of work outputs and queries in area of specialisation.
- Correctly apply policies, practices, standards, procedures and legislation in the delivery of work outputs.
- Draw on own knowledge and experience to diagnose symptoms, causes and possible effects in order to solve emerging problems.
- Execute specialist input through investigation &opportunities within the product process including risk concern.
- Initiate process and procedural change, implement the change and provide guidelines and support related to new requirements as a result of the change.
- Plan for value-added process improvements, initiatives and services to deliver on operational strategy and objectives.
- Provide specialist input through the investigation of opportunities for operational and process product and risk optimisation.
Governance
- Ensure that completed work adhere to relevant policies, procedures, governance and legislative requirements and report on deviations & discrepancies.
- Implement and provide input into the development of governance, compliance, integrity and ethics processes within area of specialisation.
People
- Develop and maintain productive working relationships with peers and team members to achieve predefined objectives.
- Search for, integrate and share new knowledge attained through formal and informal learning opportunities in the execution of your job.
Finance
- Adhere to organisational policies and procedures to ensure cost effectiveness and reduction of financial costs
Client
- Contribute to a culture of service excellence, which builds positive relationships and provides opportunity for feedback and exceptional service.
- Provide authoritative, specialist services, expertise and advice to internal and external stakeholders.
Behavioural competencies
- Honesty and Integrity
- Trust
- Respect
- Problem Solving and Analysis
- Fairness and Transparency
- Analytical Thinking
- Conceptual Ability
- Attention to Detail
- Commitment to Continuous Learning
- Organisational Awareness
- Building Sustainability
Technical competencies
- Reporting
- Functional Policies and Procedures
- Financial Analysis and Reporting
- Financial Administration
- Analysis and Interpretation of Financial Systems
- Business Knowledge
- Efficiency improvement
- Standard operating procedure compliance
- Asset Management
- Query Resolution
- Financial Controls
Deadline:5th August,2025
go to method of application »
Job Purpose
- To identify, develop and implement effective technology solutions that address business needs, by performing business analysis tasks through specialization in understanding the business usage of Information Technology (IT) and utilising technology to add value to business, whilst understanding the technical architectures and platforms, as well as the IT capabilities and which applications in an organization deliver various capabilities, in order to continuously enhance service delivery.
Education and Experience
Minimum Qualification & Experience Required
- Relevant National Diploma / Advanced Certificate (NQF 6) Information Technology or Business Management with 3-4 years' experience within a Customs and Excise (Operations, Policy and Processes and Systems) environment, of which 1-2 years is at knowledge worker level.
OR
- Senior Certificate (NQF 4) AND 6 years’ experience within a Customs and Excise (Operations, Policy and Processes and Systems) Environment, of which 1-2 years is at knowledge worker level.
Minimum Functional Requirements
- Preference will be given to candidates with a minimum of 4 years’ experience in a Customs and Excise environment (Operations, Policy and Processes and Systems) as well as an IT background/education.
Job Outputs:
Process
- Knowledge of Customs and Excise Registration, Licensing and Accreditation systems, processes and procedures.
- Knowledge of Traveller Management and Authorized Economic Operators.
- Accumulate information and provide reports with recommendations applicable to area of specialisation.
- Apply practical and applied knowledge and act authoritatively on methods, systems and procedures to identify trends and potential risks.
- Communication of situational interpretation and judgement of work outputs and queries in area of specialisation.
- Effectively plan and schedule own activities to continuously improve quality and service delivery in area of specialisation.
- Execute process and procedural change, implement the change and provide guidelines and support related to new requirements as a result of the change.
- Use practical and applied knowledge and situational judgement to consider policy implications and to arrive at decisions / conclusions.
- Correctly apply applicable legislation, including amongst others policies, procedures, and SOPs in the delivery of work outputs.
- Take accountability for delivery of contracted work outputs within agreed parameters, quality standards and client service targets.
- Ensure that completed work adhere to relevant policies, procedures, governance and legislative requirements and report on deviations & discrepancies.
- Develop and maintain productive working relationships with peers and SARS role players to achieve predefined objectives.
- Assign incident inventory.
- Review of assigned inventory on incident management console.
- Investigation of assigned query inventory to determine root cause and requesting additional information whenever lacking.
- Replication of defect in testing environment and finding suitable workaround.
- To compile User/Functional Requirements Specifications and prioritize production system change request/s.
- Interdepartmental peer-to-peer liaison with business partners, internal and external development partners.
- Log a production system change request on incident management console.
- To provide End-user education and training.
- Reviewing and commenting upon business and functional requirements specifications for maintenance and projects.
- Attending and engaging in project meetings and reviews by contributing your domain-specific production knowledge and experience.
- To provide exceptional customer service support to other teams and all operational areas within SARS.
- To maintain and support new and existing applications.
- To contributes towards the refinement of polices, processes and procedures.
- Be observant and engage on possible violations of procedures and standards of conduct and escalate where necessary.
- Undertake information gathering and analysis of data within set guidelines to report related information to business.
- Gather, plan and manage data for test automation purposes.
- Identify candidate business processes or scenarios for automated test cases.
Governance
- Comply to set governance and compliance procedures and processes related to an area of specialisation and continuously identify and escalate risks.
People
- Develop and maintain productive working relationships with peers and team members to achieve predefined objectives.
Finance
- Adhere to organisational policies and procedures to ensure cost effectiveness and reduction of financial costs.
Client
- Contribute to a culture of service excellence, which builds positive relationships and provides opportunity for feedback and exceptional service.
- Ensure own understanding and adherence to customer service delivery and provide specialist support to meet or exceed customer expectations.
- To perform trend analysis in relation to incident management inventory.
Behavioural competencies
- Accountability
- Analytical Thinking
- Attention to Detail
- Building Sustainability
- Commitment to Continuous Learning
- Conceptual Ability
- Fairness and Transparency
- Honesty and Integrity
- Organisational Awareness
- Respect
- Trust
Technical competencies
- Business IT Systems
- Business Knowledge
- Computer Literacy
- Customer Relationship Management
- Efficiency improvement
- Functional Policies and Procedures
- IT Business Analysis
- Relationship Building
- Reporting
- System Thinking
Deadline:5th August,2025
go to method of application »
Job Purpose
- To identify, develop and implement effective technology solutions that address business needs, by performing business analysis tasks through specialization in understanding the business usage of information technology (IT) and utilising technology to add value to business, whilst understanding the technical architectures and platforms, as well as the IT capabilities and which applications in an organization deliver various capabilities, in order to continuously enhance service delivery.
Education and Experience
Minimum Qualification & Experience Required
- A Relevant National Diploma / Advanced Certificate (NQF 6) in Information and Communication Technology or other relevant National Diploma AND 3-4 years' experience within the Direct Taxes or Business Systems Analysis and Testing environment, of which 1-2 years is at knowledge worker level.
ALTERNATIVE #
- Senior Certificate (NQF 4) AND 6 years’ experience within a Direct Taxes or Business Systems Analysis and Testing environment, of which 1-2 years is at knowledge worker level.
Minimum Functional Requirements
- Preference will be given to candidates with a minimum of 4 years’ experience in PIT / CIT / Trust (Assessment) as well as an IT background/education.
Job Outputs:
Process
- Accumulate information and provide reports with recommendations applicable to area of specialisation.
- Apply practical and applied knowledge and act authoritatively on methods, systems and procedures to identify trends and potential risks.
- Communication of situational interpretation and judgement of work outputs and queries in area of specialisation.
- Effectively plan and schedule own activities to continuously improve quality and service delivery in area of specialisation.
- Execute process and procedural change, implement the change and provide guidelines and support related to new requirements as a result of the change.
- Use practical and applied knowledge and situational judgement to consider policy implications and to arrive at decisions / conclusions.
- Correctly apply applicable legislation, including amongst others policies, procedures, and SOPs in the delivery of work outputs.
- Take accountability for delivery of contracted work outputs within agreed parameters, quality standards and client service targets.
- Ensure that completed work adhere to relevant policies, procedures, governance and legislative requirements and report on deviations & discrepancies.
- Develop and maintain productive working relationships with peers and SARS role players to achieve predefined objectives.
- Assign incident inventory.
- Review of assigned inventory on incident management console.
- Investigation of assigned query inventory to determine root cause and requesting additional information whenever lacking.
- Replication of defect in testing environment and finding suitable workaround.
- To compile User/Functional Requirements Specifications and prioritize production system change request/s.
- Interdepartmental peer-to-peer liaison with business partners, internal and external development partners.
- Log a production system change request on incident management console.
- To provide End-user education and training.
- Reviewing and commenting upon business and functional requirements specifications for maintenance and projects.
- Attending and engaging in project meetings and reviews by contributing your domain-specific production knowledge and experience.
- To provide exceptional customer service support to other teams and all operational areas within SARS.
- To maintain and support new and existing applications.
- To contributes towards the refinement of polices, processes and procedures.
- Be observant and engage on possible violations of procedures and standards of conduct and escalate where necessary.
- Undertake information gathering and analysis of data within set guidelines to report related information to business.
- Gather, plan and manage data for test automation purposes.
- Identify candidate business processes or scenarios for automated test cases.
- Testing case scenarios in functional system enhancements and maintenance.
Governance
- Comply to set governance and compliance procedures and processes related to an area of specialisation and continuously identify and escalate risks.
People
- Develop and maintain productive working relationships with peers and team members to achieve predefined objectives.
Finance
- Adhere to organisational policies and procedures to ensure cost effectiveness and reduction of financial costs.
Client
- Contribute to a culture of service excellence, which builds positive relationships and provides opportunity for feedback and exceptional service.
- Ensure own understanding and adherence to customer service delivery and provide specialist support to meet or exceed customer expectations.
- To perform trend analysis in relation to incident management inventory.
Behavioural competencies
- Accountability
- Analytical Thinking
- Attention to Detail
- Building Sustainability
- Commitment to Continuous Learning
- Conceptual Ability
- Fairness and Transparency
- Honesty and Integrity
- Organisational Awareness
- Respect
- Trust
Technical competencies
- Business IT Systems
- Business Knowledge
- Computer Literacy
- Customer Relationship Management
- Efficiency improvement
- Functional Policies and Procedures
- IT Business Analysis
- Relationship Building
- Reporting
- System Thinking
Deadline:5th August,2025
go to method of application »
Job Purpose
- To identify, develop and implement effective technology solutions that address business needs, by performing business analysis tasks through specialization in understanding the business usage of information technology (IT) and utilising technology to add value to business, whilst understanding the technical architectures and platforms, as well as the IT capabilities and which applications in an organization deliver various capabilities, in order to continuously enhance service delivery.
Education and Experience
Minimum Qualification & Experience Required
- Relevant National Diploma / Advanced Certificate (NQF 6) in Information Technology AND 3-4 years' experience within a Branch or Contact Centre and Related environment, of which 1-2 years ideally at knowledge worker level.
ALTERNATIVE #
- Senior Certificate (NQF 4) AND 6 years’ experience within a Branch or Contact Centre and Related Services Environment, of which 1-2 years ideally at knowledge worker level.
Minimum Functional Requirements
- Preference will be given to candidates with a minimum of 4 years’ experience in a Branch or Contact Centre and Related as well as an IT background/education.
Job Outputs:
Process
- Knowledge of the Contact centre platform (IVR and related systems)
- Accumulate information and provide reports with recommendations applicable to area of specialisation.
- Apply practical and applied knowledge and act authoritatively on methods, systems and procedures to identify trends and potential risks.
- Communication of situational interpretation and judgement of work outputs and queries in area of specialisation.
- Effectively plan and schedule own activities to continuously improve quality and service delivery in area of specialisation.
- Execute process and procedural change, implement the change and provide guidelines and support related to new requirements as a result of the change.
- Use practical and applied knowledge and situational judgement to consider policy implications and to arrive at decisions / conclusions.
- Correctly apply applicable legislation, including amongst others policies, procedures, and SOPs in the delivery of work outputs.
- Take accountability for delivery of contracted work outputs within agreed parameters, quality standards and client service targets.
- Ensure that completed work adhere to relevant policies, procedures, governance and legislative requirements and report on deviations & discrepancies.
- Develop and maintain productive working relationships with peers and SARS role players to achieve predefined objectives.
- Assign incident inventory.
- Review of assigned inventory on incident management console.
- Investigation of assigned query inventory to determine root cause and requesting additional information whenever lacking.
- Replication of defect in testing environment and finding suitable workaround.
- To compile User/Functional Requirements Specifications and prioritize production system change request/s.
- Interdepartmental peer-to-peer liaison with business partners, internal and external development partners.
- Log a production system change request on incident management console.
- To provide End-user education and training.
- Reviewing and commenting upon business and functional requirements specifications for maintenance and projects.
- Attending and engaging in project meetings and reviews by contributing your domain-specific production knowledge and experience.
- To provide exceptional customer service support to other teams and all operational areas within SARS.
- To maintain and support new and existing applications.
- To contributes towards the refinement of polices, processes and procedures.
- Be observant and engage on possible violations of procedures and standards of conduct and escalate where necessary.
- Undertake information gathering and analysis of data within set guidelines to report related information to business.
- Gather, plan and manage data for test automation purposes.
- Identify candidate business processes or scenarios for automated test cases.
Governance
- Comply to set governance and compliance procedures and processes related to an area of specialisation and continuously identify and escalate risks.
People
- Develop and maintain productive working relationships with peers and team members to achieve predefined objectives.
Finance
- Adhere to organisational policies and procedures to ensure cost effectiveness and reduction of financial costs.
Client
- Contribute to a culture of service excellence, which builds positive relationships and provides opportunity for feedback and exceptional service.
- Ensure own understanding and adherence to customer service delivery and provide specialist support to meet or exceed customer expectations.
- To perform trend analysis in relation to incident management inventory.
Behavioural competencies
- Accountability
- Analytical Thinking
- Attention to Detail
- Building Sustainability
- Commitment to Continuous Learning
- Conceptual Ability
- Fairness and Transparency
- Honesty and Integrity
- Organisational Awareness
- Respect
- Trust
Technical competencies
- Business IT Systems
- Business Knowledge
- Computer Literacy
- Customer Relationship Management
- Efficiency improvement
- Functional Policies and Procedures
- IT Business Analysis
- Relationship Building
- Reporting
- System Thinking
Deadline:5th August,2025
go to method of application »
Job Purpose
- To co-ordinate, prepare, collect and compile information required to facilitate analysis, management review, decision making or reporting requirements of the functional area. To support production databases during online day and after hours. To support developers with database related software and development.
Education and Experience
Minimum Qualification & Experience Required
- Bachelor's Degree / Advanced Diploma (NQF 7) in Information Technology or Computer Science AND minimum 8-10 years' experience in a DB2 environment, of which 3-4 years’ experience at operational specialist level
OR
- Senior Certificate (NQF 4) AND Relevant IT Qualification / Certification AND 8-10 years’ experience in a DB2 environment, of which 3-4 years’ experience at operational specialist level
ALTERNATIVE #
- Senior Certificate (NQF 4) AND 15 years’ experience in a DB2 environment, of which 3-4 years’ experience at operational specialist level
Minimum Functional Requirements:
Relevant technical experience:
- Advanced administration experience in latest version of DB2 LUW
- Experience with large, high volume transaction environments
- Query troubleshooting and optimisation
- Performance tuning
- Backup/Recovery of databases
- Clustering/High Availability experience
In the following technologies:
Relevant certification
- Advanced AIX/Linux scripting
- Extensive HADR experience
- Advanced query creation
- Extensive experience with advanced RDBMS functions such as partitioning, Q replication, compression and XML / JSON
- Extensive experience with development practices and processes
- Deep architectural understanding of DB2 and related tooling
- Ability to develop automated processes
Job Outputs:
- Analyse and make recommendations about improvements to specialist systems, procedures and associated area's practice.
- Contribute to the optimum utilisation of org. resources, advising on effective planning and development of area of specialisation resource plans.
- Develop a single practice area in alignment with operational activity and procedural frameworks and ensure tactical implementation.
- Draw on own technical or professional expertise, knowledge & experience to identify & recommend tactical solutions to defined problems in practices.
- Integrate business information, compare, analyse & produce reports to identify trends, discrepancies & inconsistencies for decision making purposes.
- Optimise goal achievement through tactical strategy implementation and optimisation of practises, processes & systems across an internal value chain.
- Plan for value-added, continuous practice & system improvements to deliver on objectives to enhance tactical implementation and excellence.
- Proactively identify interconnected problems, determine its impact and use to develop best fit alternatives, best practice implementation solutions.
- Translate top-down policy in relation to own practice area and communicate impact to relevant stakeholders.
- Recommend changes to optimise processes, systems, practice area and associated procedures and execute the implementation of change and innovation.
- Define and review data requirements for management of the function.
- Conduct assessments and use information to advise, make recommendations and facilitate improvement
Governance
- Develop and/or align governance and compliance policies for own practice area to identify and manage risk exposure liability.
People
- Integrate new knowledge and transfer skills attained through formal and informal learning opportunities in the execution of your job.
- Provide specialist know-how, support, advice and practice throught leadership in area of expertise.
Finance
- Implement and monitor financial control, management of costs and corporate governance in area of specialisation.
Client
- Develop & ensure implementation of a practice that builds service delivery excellence & encourage others to provide exceptional stakeholder service.
- Participate in the specialist practice community and contribute positively to organisation knowledge management.
- Provide authoritative, specialist expertise and advice to internal and external stakeholders.
Behavioural competencies
- Accountability
- Analytical Thinking
- Attention to Detail
- Adaptability
- Building Sustainability
- Commitment to Continuous Learning
- Conceptual Ability
- Customer Service
- Fairness and Transparency
- Honesty and Integrity
- Trust (V)
- Organisational Awareness
- Respect
Technical competencies
- Computer Literacy
- Functional Policy and Procedure
- IT Knowledge
- Customer Relationship Management
- System Thinking
- Problem Solving
- Verbal Communication
Deadline:5th August,2025
go to method of application »
Job Purpose
- To identify, develop and implement effective technology solutions that address business needs, by performing business analysis tasks through specialization in understanding the business usage of information technology (IT) and utilising technology to add value to business, whilst understanding the technical architectures and platforms, as well as the IT capabilities and which applications in an organization deliver various capabilities, in order to continuously enhance service delivery.
Education and Experience
Minimum Qualification & Experience Required
- A National Diploma / Advanced Certificate (NQF 6) in Information and Communication Technology or other relevant National Diploma AND 3-4 years' experience within the Indirect Taxes (VAT & PAYE) or Business Systems Analysis and Testing environment, of which 1-2 years is at knowledge worker level.
ALTERNATIVE #
- Senior Certificate (NQF 4) AND 6 years’ experience within Indirect Tax (VAT & PAYE) Environment. of which 1-2 years is at knowledge worker level.
Minimum Functional Requirements
- Preference will be given to candidates with a minimum of 4 years’ experience in a VAT & PAYE Operational and Legislative knowledge as well as an IT background/education.
Job Outputs:
Process
- Accumulate information and provide reports with recommendations applicable to area of specialisation.
- Apply practical and applied knowledge and act authoritatively on methods, systems and procedures to identify trends and potential risks.
- Communication of situational interpretation and judgement of work outputs and queries in area of specialisation.
- Effectively plan and schedule own activities to continuously improve quality and service delivery in area of specialisation.
- Execute process and procedural change, implement the change and provide guidelines and support related to new requirements as a result of the change.
- Use practical and applied knowledge and situational judgement to consider policy implications and to arrive at decisions / conclusions.
- Correctly apply applicable legislation, including amongst others policies, procedures, and SOPs in the delivery of work outputs.
- Take accountability for delivery of contracted work outputs within agreed parameters, quality standards and client service targets.
- Ensure that completed work adhere to relevant policies, procedures, governance and legislative requirements and report on deviations & discrepancies.
- Develop and maintain productive working relationships with peers and SARS role players to achieve predefined objectives.
- Assign incident inventory.
- Review of assigned inventory on incident management console.
- Investigation of assigned query inventory to determine root cause and requesting additional information whenever lacking.
- Replication of defect in testing environment and finding suitable workaround.
- To compile User/Functional Requirements Specifications and prioritize production system change request/s.
- Interdepartmental peer-to-peer liaison with business partners, internal and external development partners.
- Log a production system change request on incident management console.
- To provide End-user education and training.
- Reviewing and commenting upon business and functional requirements specifications for maintenance and projects.
- Attending and engaging in project meetings and reviews by contributing your domain-specific production knowledge and experience.
- To provide exceptional customer service support to other teams and all operational areas within SARS.
- To maintain and support new and existing applications.
- To contributes towards the refinement of polices, processes and procedures.
- Be observant and engage on possible violations of procedures and standards of conduct and escalate where necessary.
- Undertake information gathering and analysis of data within set guidelines to report related information to business.
- Gather, plan and manage data for test automation purposes.
- Identify candidate business processes or scenarios for automated test cases.
- Analyse and execute test scenarios related to VAT & PAYE legislative changes and the functionality.
Governance
- Comply to set governance and compliance procedures and processes related to an area of specialisation and continuously identify and escalate risks.
People
- Develop and maintain productive working relationships with peers and team members to achieve predefined objectives.
Finance
- Adhere to organisational policies and procedures to ensure cost effectiveness and reduction of financial costs.
Client
- Contribute to a culture of service excellence, which builds positive relationships and provides opportunity for feedback and exceptional service.
- Ensure own understanding and adherence to customer service delivery and provide specialist support to meet or exceed customer expectations.
- To perform trend analysis in relation to incident management inventory.
Behavioural competencies
- Accountability
- Analytical Thinking
- Attention to Detail
- Building Sustainability
- Commitment to Continuous Learning
- Conceptual Ability
- Fairness and Transparency
- Honesty and Integrity
- Organisational Awareness
- Respect
- Trust
Technical competencies
- Business IT Systems
- Business Knowledge
- Computer Literacy
- Customer Relationship Management
- Efficiency improvement
- Functional Policies and Procedures
- IT Business Analysis
- Relationship Building
- Reporting
- System Thinking
Deadline:5th August,2025
go to method of application »
Job Purpose
- To provide business systems expertise, advice and support to develop operational implementation plans and / or associated service delivery processes, in order to continuously enhance service delivery.
Education and Experience
Minimum Qualification & Experience Required
- Relevant Bachelor's Degree / Advanced Diploma (NQF 7) in Information Technology or Business Management or Human Resources AND 5-7 years' experience in a SAP SuccessFactors Recruiting and/or Learning modules environment, of which 2-3 years is at Functional Specialist level.
OR
- Senior Certificate (NQF 4) and relevant IT Qualification(s) / Certification(s), in Information Technology or Business Management or Human Resources and 5-7 years' experience in a SAP SuccessFactors Recruiting and/or Learning modules environment, of which 2-3 years is at Functional Specialist level.
ALTERNATIVE #
- Senior Certificate (NQF 4) AND 10 years’ within a SAP environment, of which 2-3 years is at Functional Specialist level.
Job Outputs:
Process
- Accumulate information to review work progress that provides input to reporting, decision making and the identification of improvement opportunities.
- Apply practical and applied knowledge and act authoritatively on methods, systems and procedures to identify trends and potential risks.
- Communication of situational interpretation and judgement of work outputs and queries in area of specialisation.
- Correctly apply policies, practices, standards, procedures and legislation in the delivery of work outputs.
- Draw on own knowledge and experience to diagnose symptoms, causes and possible effects in order to solve emerging problems.
- Initiate process and procedural change, implement the change and provide guidelines and support related to new requirements as a result of the change.
- Plan for value-added process improvements, initiatives and services to deliver on operational strategy and objectives.
- Execute specialist input through investigation & opportunities within the product process including risk concern.
- Provide specialist input through the investigation of opportunities for operational and process product and risk optimisation.
- Develop and maintain productive working relationships with peers, SARS role players and third parties to achieve predefined objectives.
- Identify, track and resolve recurring incidents permanently to prevent incidents from re- occurring and ultimately aim for no incidents for a significant portion of existing SARS Integrated solutions.
- Maintain information about soft- and hardware configuration items required to deliver the bespoke services, and track individual and internal configuration of applications, for a significant portion of the SARS bespoke integrated applications.
- Gather, analyse, store and share knowledge and information to improve efficiency by reducing the need to rediscover knowledge for a significant portion of the integrated SARS bespoke integrated applications.
- Maintain and improve the quality of service provided to the organization in line with agreed upon processes, operational level agreements and service level targets for a significant portion of the SARS integrated applications.
Governance
- Implement and provide input into the development of governance, compliance, integrity and ethics processes within area of specialisation.
- Ensure that completed work adhere to relevant policies, procedures, governance and legislative requirements and report on deviations & discrepancies.
People
- Develop and maintain productive working relationships with peers and team members to achieve predefined objectives.
- Search for, integrate and share new knowledge attained through formal and informal learning opportunities in the execution of your job.
Finance
- Adhere to organisational policies and procedures to ensure cost effectiveness and reduction of financial costs.
Client
- Contribute to a culture of service excellence, which builds positive relationships and provides opportunity for feedback and exceptional service.
- Provide authoritative, specialist services, expertise and advice to internal and external stakeholders.
Behavioural competencies
- Accountability
- Analytical Thinking
- Attention to Detail
- Building Sustainability
- Commitment to Continuous Learning
- Conceptual Ability
- Customer Service
- Fairness and Transparency
- Honesty and Integrity
- Organisational Awareness
- Problem Solving and Analysis
- Respect
- Trust
Technical competencies
- Business IT Systems
- Business Knowledge
- Computer Literacy
- Efficiency improvement
- Functional Policies and Procedures
- IT Strategy and Planning
- Reporting
- System thinking
Deadline:5th August,2025
go to method of application »
Job Purpose
- To execute test cases of both medium and high complexity, relating to both system function and process, as well as the identification and logging of defects in accordance with SARS standards. Also may be required to carry out basic system testing without the presence of formal test cases and within agile development environments.
Education and Experience
Minimum Qualification & Experience Required
- National Diploma / Advanced Certificate (NQF 6) in Information Technology AND 2-3 years’ experience in a software testing environment, of which 1-2 years at a knowledge worker level
ALTERNATIVE #
- Senior Certificate (NQF 4) AND 5 years’ experience in a software testing environment, of which 1-2 years at a knowledge worker level.
Minimum Functional Requirements
- Software testing - Have a working knowledge of the following applications: MS Word, MS Excel and HP Quality Centre.
Job Outputs:
Process
- Execute test cases captured and assigned within QC.
- Execute varied range of multiple complexity test cases as assigned and defects recorded as per divisional policy and procedures.
- Actively participate in all Testing Levels (Unit / Systems/ Regression/ Stability / Distribution / Disaster recover, etc.)
- Actively participate in the Testing Life-Cycle.
- Apply and utilise systems in a manner that ensures efficient and effective service delivery, optimised quality, financial accuracy and calculation.
- Be observant and engage on possible violations of procedures and standards of conduct and escalate where necessary.
- Capture defects within QC in accordance with SARS defect reporting standards.
- Manage the early identification of defects and systems failures.
- Perform backward compatibility testing of latest software versions that not all users may be running on.
- Perform compatibility testing to prevent software failure due to compatibility between application software, operating systems or operating systems versions such as Desktop Applications, Web Browsers i.e Internet Explorer new versions etc.
- Take accountability for delivery of contracted work outputs within agreed parameters, quality standards and client service targets.
- Test activities that verify a specific action or function of the application and test objective and output answers the questions: "can the user do this" or "does this particular feature work?"
- Update QC to reflect testing progress.
- Accumulate information and provide reports with recommendations applicable to area of specialisation.
- Apply practical and applied knowledge and act authoritatively on methods, systems and procedures to identify trends and potential risks.
- Communication of situational interpretation and judgement of work outputs and queries in area of specialisation.
- Correctly apply policies, practices, standards, procedures and legislation in the delivery of work outputs.
- Effectively plan and schedule own activities to continuously improve quality and service delivery in area of specialisation.
- Execute process and procedural change, implement the change and provide guidelines and support related to new requirements as a result of the change.
- Provide specialist input through the investigation of opportunities for operational and process, product and risk optimisation.
- Use practical and applied knowledge and situational judgement to arrive at decisions.
Governance
- Comply to set governance and compliance procedures and processes related to an area of specialisation and continuously identify and escalate risks.
People
- Develop and maintain productive working relationships with peers and team members to achieve predefined objectives.
- Continuously assess own performance, seek timely and clear feedback and request training where appropriate.
Finance
- Adhere to organisational policies and procedures to ensure cost effectiveness and reduction of financial costs.
- Adhere to specified polices, standards, legislation and procedures to prevent wastage on resources, unauthorised expenditure and wasteful expenditure and report violations.
Client
- Contribute to a culture of service excellence, which builds positive relationships and provides opportunity for feedback and exceptional service.
- Ensure own understanding and adherence to customer service delivery and provide specialist support to meet or exceed customer expectations.
Behavioural competencies
- Accountability
- Analytical Thinking
- Attention to Detail
- Commitment to Continuous Learning
- Conceptual Ability
- Customer Service
- Expertise in Context
- Organisational Awareness
- Problem Solving and Analysis
- Respect
- Trust
- Fairness and Transparency
- Honesty and Integrity
Technical competencies
- Business Knowledge
- Data Collection and Analysis
- Efficiency improvement
- Functional Policies and Procedures
- IT Strategy and Planning
- Reporting
- Standard operating procedure compliance
- Quality Management (IT)
- Business Analysis Tech (IT)
- Project Management Processes (IT)
- Software Metrics (IT)
- Software Testing (IT)
Deadline:5th August,2025
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Job Purpose
- To provide expertise, advice and support to deliver on operational implementation plans and / or associated service delivery processes, by ensuring the monitoring of detailed testing progress and results thereof in each test cycle and evaluation of the overall quality results, in order to continuously enhance service delivery.
Education and Experience
Minimum Qualification & Experience Required
- National Diploma/ Advanced Certificate (NQF 6) in Information Technology AND 3-4 years’ experience in a testing environment, of which 1-2 years at a knowledge worker level.
ALTERNATIVE #
- Senior Certificate (NQF 4) AND 6 years’ experience in a testing environment, of which 1-2 years at a knowledge worker level.
Minimum Functional Requirements
- Software testing - Have a working knowledge of the following applications: MS Word, MS Excel, MS PowerPoint and MS Project. Must have an in-depth knowledge of HP Quality Centre.
Industry Related Qualifications and Experience:
- Must have completed some form of advanced, certified training in Software Testing Techniques (e.g. ITSEB or ISTQB Advanced).
Job Outputs:
Process
- Execute test cases captured and assigned within the defect management system.
- From time to time, on request, assist senior test analyst with basic test analyst functions and activities.
- Accumulate information and provide reports with recommendations applicable to area of specialisation.
- Actively participate in the Testing Life-Cycle in relation to testing activities, from time-to-time coordination of test cycle deliverables as required by seniors.
- Actively participate in the Testing Life-Cycle.
- Apply practical and applied knowledge and act authoritatively on methods, systems and procedures to identify trends and potential risks.
- Apply processes to improve data validation across service delivery systems in line with pre-defined objectives.
- Assist in the management and coordination of the early identification of defects and systems failures in order to ensure a successful project delivery.
- Capture defects within QC in accordance with SARS defect reporting standards.
- Communication of situational interpretation and judgement of work outputs and queries in area of specialisation.
- Constantly monitor the integrity and quality of data to ensure that the correct information is fed back to business and practice owners.
- Correctly apply policies, practices, standards, procedures and legislation in the delivery of work outputs.
- Effectively plan and schedule own activities to continuously improve quality and service delivery in area of specialisation.
- Execute process and procedural change, implement the change and provide guidelines and support related to new requirements as a result of the change.
- Identify, analyse, develop and implement solutions to address gaps or errors that have been identified in SARS information, data and systems.
- Manage the early identification of defects and systems failures.
- Perform backward compatibility testing of latest software versions that not all users may be running on.
- Perform compatibility testing to prevent software failure due to compatibility between application software, operating systems or operating systems versions such as Desktop Applications, Web Browsers i.e. Internet Explorer new versions etc.
- Provide specialist input through the investigation of opportunities for operational and process, product and risk optimisation.
- Test activities that verify a specific action or function of the application and test objective and output answers the questions: "can the user do this" or "does this particular feature work?"
- Update QC to reflect testing progress.
- Use practical and applied knowledge and situational judgement to arrive at decisions.
Governance
- Comply to set governance and compliance procedures and processes related to an area of specialisation and continuously identify and escalate risks.
- Ensure that completed work adhere to relevant policies, procedures, governance and legislative requirements and report on deviations and discrepancies.
People
- Develop and maintain productive working relationships with peers and team members to achieve predefined objectives.
- Have the ability to interact effectively with members of the team involved with the project or maintenance testing effort.
- Contribute with the assignment of tasks, roles and deliverables
Finance
- Adhere to organisational policies and procedures to ensure cost effectiveness and reduction of financial costs.
Client
- Contribute to a culture of service excellence, which builds positive relationships and provides opportunity for feedback and exceptional service.
- Ensure own understanding and adherence to customer service delivery and provide specialist support to meet or exceed customer expectations.
- Contribute on execution of assigned tasks, roles and deliverables to project resources involved as and when required.
Behavioural competencies
- Accountability
- Analytical thinking
- Attention to detail
- Commitment to Continuous Learning
- Conceptual ability
- Expertise in Context
- Organisational Awareness
- Respect
- Trust
- Fairness and Transparency
Technical competencies
- Automated Unit Testing
- Business Knowledge
- Computer Literacy
- Data Collection and Analysis
- Database Design and Management
- Efficiency improvement
- Functional Policies and Procedures
- IT Development
- Quality Orientation
- Reporting
- Quality Management (IT)
- Systems Qualification and Testing
- Business Analysis Technology (IT)
Deadline:5th August,2025
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Job Purpose
- To provide expertise, advice and support to deliver on operational implementation plans and / or associated service delivery processes, ensuring effective and efficient development, enhancements, implementation, maintenance and optimisation of application modules/subsystems, in order to continuously enhance service delivery.
Education and Experience
Minimum Qualification & Experience Required
- Bachelor’s degree / Advanced Diploma (NQF 7) Information Technology (IT) AND 5-7 years' experience in a Natural / ADABAS environment, of which 2-3 years is at functional specialist level.
OR
- Senior Certificate (NQF 4) and a relevant IT Qualification(s) / Certification(s) Information Technology (IT), and 5-7 years' experience in a Natural / ADABAS environment, of which 2-3 years is at functional specialist level.
ALTERNATIVE#
- Senior Certificate (NQF 4) AND 10 years development experience in a Natural / ADABAS environment, of which 2-3 years is at functional specialist level.
Minimum Functional Requirements
- Natural ADABAS
- NaturalONE
- IBM Mainframe (z/OS)
- Job Control Language (JCL)
- Enterprise Service Bus (ESB) and IBM MQ
Job Outputs:
Process
- Accumulate information to review work progress that provides input to reporting, decision making and the identification of improvement opportunities.
- Apply practical and applied knowledge and act authoritatively on methods, systems and procedures to identify trends and potential risks.
- Communication of situational interpretation and judgement of work outputs and queries in area of specialisation.
- Correctly apply policies, practices, standards, procedures and legislation in the delivery of work outputs.
- Draw on own knowledge and experience to diagnose symptoms, causes and possible effects in order to solve emerging problems.
- Initiate process and procedural change, implement the change and provide guidelines and support related to new requirements as a result of the change.
- Plan for value-added process improvements, initiatives and services to deliver on operational strategy and objectives.
- Execute specialist input through investigation &opportunities within the product process including risk concern.
- Provide specialist input through the investigation of opportunities for operational and process product and risk optimisation.
- Keep up to date on trends and developments within Project Management, Software Development Life Cycle, supporting methodology, and the industry of the organisation.
- Apply software changes in a manner that contributes to efficient and effective service delivery and optimized quality.
- Implement initiatives relating to projects that will lead to improved processes within business.
- Utilize specialised technical specifications that will enhance operational delivery within predefined standards.
- Develop and maintain productive working relationships with peers and SARS role players to achieve business objectives.
- Ensure that completed work adhere to relevant policies, procedures, governance and legislative requirements and report on deviations & discrepancies.
- Mentor peers and junior employees
- Expected to be able to influence through communication plus ability to make complex decisions
- Responsible for raising and communicate issues, highlight project risks and escalate the issues for resolution where required
- Responsible for issue identification during testing and Production as well as making fixes required.
- Provide clear and timely account of issues as well as mitigating factors to prevent such from happening again.
- Review specification and artefacts that enable development.
Governance
- Implement and provide input into the development of governance, compliance, integrity and ethics processes within area of specialisation.
People
- Develop and maintain productive working relationships with peers and team members to achieve predefined objectives.
- Search for, integrate and share new knowledge attained through formal and informal learning opportunities in the execution of your job.
Finance
- Adhere to organisational policies and procedures to ensure cost effectiveness and reduction of financial costs.
Client
- Contribute to a culture of service excellence, which builds positive relationships and provides opportunity for feedback and exceptional service.
- Provide authoritative, specialist services, expertise and advice to internal and external stakeholders.
Behavioural competencies
- Accountability
- Analytical thinking
- Attention to detail
- Building Sustainability
- Commitment to Continuous Learning
- Conceptual ability
- Customer Service
- Fairness and Transparency
- Honesty and Integrity
- Organisational awareness
- Problem Solving and Analysis
- Respect
- Trust
Technical competencies
- Application Development and Maintenance
- Business Knowledge
- Computer Literacy
- Efficiency improvement
- Functional Policies and Procedures
- IT Development
- IT Knowledge
- Reporting and Interpretation
- Systems Thinking
Deadline:6th July,2025
Method of Application
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