Specialist: Business Systems (SAP SuccessFactors Support) at The South African Revenue Service (SARS)

Job Purpose

• To provide business systems expertise, advice and support to develop operational implementation plans and / or associated service delivery processes, in order to continuously enhance service delivery. 

Education and Experience

Minimum Qualification & Experience Required

• Relevant Bachelor's Degree / Advanced Diploma (NQF 7) in Information Technology or Business Management or Human Resources AND 5-7 years' experience in a SAP SuccessFactors Recruiting and/or Learning modules environment, of which 2-3 years is at Functional Specialist level.

OR

• Senior Certificate (NQF 4) and relevant IT Qualification(s) / Certification(s), in Information Technology or Business Management or Human Resources and 5-7 years' experience in a SAP SuccessFactors Recruiting and/or   Learning modules environment, of which 2-3 years is at Functional Specialist level.

ALTERNATIVE #

• Senior Certificate (NQF 4) AND 10 years’ within a SAP environment, of which 2-3 years is at Functional Specialist level.

Job Outputs:

Process

• Accumulate information to review work progress that provides input to reporting, decision making and the identification of improvement opportunities.
• Apply practical and applied knowledge and act authoritatively on methods, systems and procedures to identify trends and potential risks.
• Communication of situational interpretation and judgement of work outputs and queries in area of specialisation.
• Correctly apply policies, practices, standards, procedures and legislation in the delivery of work outputs.
• Draw on own knowledge and experience to diagnose symptoms, causes and possible effects in order to solve emerging problems.
• Initiate process and procedural change, implement the change and provide guidelines and support related to new requirements as a result of the change.
• Plan for value-added process improvements, initiatives and services to deliver on operational strategy and objectives.
• Execute specialist input through investigation & opportunities within the product process including risk concern.
• Provide specialist input through the investigation of opportunities for operational and process product and risk optimisation.
• Develop and maintain productive working relationships with peers, SARS role players and third parties to achieve predefined objectives.
• Identify, track and resolve recurring incidents permanently to prevent incidents from re- occurring and ultimately aim for no incidents for a significant portion of existing SARS Integrated solutions.
• Maintain information about soft- and hardware configuration items required to deliver the bespoke services, and track individual and internal configuration of applications, for a significant portion of the SARS bespoke integrated applications.
• Gather, analyse, store and share knowledge and information to improve efficiency by reducing the need to rediscover knowledge for a significant portion of the integrated SARS bespoke integrated applications.
• Maintain and improve the quality of service provided to the organization in line with agreed upon processes, operational level agreements and service level targets for a significant portion of the SARS integrated applications.

Governance

• Implement and provide input into the development of governance, compliance, integrity and ethics processes within area of specialisation.
• Ensure that completed work adhere to relevant policies, procedures, governance and legislative requirements and report on deviations & discrepancies.

People

• Develop and maintain productive working relationships with peers and team members to achieve predefined objectives.
• Search for, integrate and share new knowledge attained through formal and informal learning opportunities in the execution of your job.

Finance

• Adhere to organisational policies and procedures to ensure cost effectiveness and reduction of financial costs.

Client

• Contribute to a culture of service excellence, which builds positive relationships and provides opportunity for feedback and exceptional service.
• Provide authoritative, specialist services, expertise and advice to internal and external stakeholders.

Behavioural competencies

• Accountability
• Analytical Thinking  
• Attention to Detail 
• Building Sustainability 
• Commitment to Continuous Learning 
• Conceptual Ability
• Customer Service    
• Fairness and Transparency
• Honesty and Integrity
• Organisational Awareness
• Problem Solving and Analysis    
• Respect
• Trust

Technical competencies

• Business IT Systems 
• Business Knowledge 
• Computer Literacy 
• Efficiency improvement  
• Functional Policies and Procedures 
• IT Strategy and Planning 
• Reporting
• System thinking

Deadline:5th August,2025