Trending Roles at Vodafone Global Enterprise

Role Purpose/Business Unit:

• To oversee and manage customer relationships of the large enterprise customers/key accounts, leveraging of our products and solutions to address the customer needs.
• Enables the solution delivery through collaborating with internal and external stakeholders with the objective to defend and grow the base. Drives and delivers sales targets, customer experience and commercial objectives of the portfolio through sales discipline and practice of account planning, pipeline and opportunity management

Your responsibilities will include:

Sales & Stakeholder Management    

• Primary owner of all customer relationship building and engagements in the designated portfolio
• Proactively mitigates and defends the base while driving portfolio revenue growth 
• Develop a healthy, productive and respectful relationship with all key customers/ stakeholders based on integrity and professionalism.
• Acquire a thorough understanding of key customer needs and requirements, to provide relevant and value adding solutions to deepen the relationship and service offerings
• Uphold sales best practice of accurately documenting sales plans, account development plans (ADP), engagement plans, tracking and monitoring sales conversions and implementation 
• Develop a pipeline of prospects which are systematically qualified, managing the decision-making process within allocated accounts to ensure sales prospects are closed.
• Own escalated customer complaints for the portfolio and collaborate with the relevant internal stakeholders to ensure they are closed to cultivate trust and delight our customers. 
• To support finance in recovering overdue and non-payment by clients.
• Ensure the correct products and services are delivered to customers in a timely manner as per the customer needs and objectives.
• Serve as the link of communication between key customers and internal teams to ensure both proactive and reactive engagements are managed seamless.
• Play an integral part in generating new sales that will turn into long-lasting relationships.
• Clearly communicate the progress of monthly/quarterly initiatives to internal and external stakeholders

Reporting

• Prepare monthly/ Weekly Run Rate and Demand Management
• Perform Sales Analysis by product
• Annual Sales Strategy & Budget Planning
• Prepare regular reports of progress and forecasts to internal and external stakeholders using key account metrics.
• Forecast and track key account metrics 
• Prepare reports on account status, give recommendations to maximize sales as per the identifying trends, gaps and opportunities. (Strategic Account Plan / Joint Account Planning) 

The ideal candidate for this role will have:

• Degree / Diploma – Essential. (A 3-year Sales / Technical or Business Diploma/Degree or SAQA Accredited relevant Equivalent)
• A Post Graduate Degree advantageous
• A minimum of 3+ years’ (Account Manager) OR 5+ years’ (Senior Account Manager) work experience in a Sales and Service experience in the telecommunications or technology related environments e.g. (ICT) with demonstrated experience in:
• Portfolio management
• Ability to increase NPS results and reduce administrative expense
• Ability to build relationships 
• A valid driver’s licence

Technical Competencies 

• Experience in solution selling within enterprise customers
• Deep understanding of the customer’s business, it’s market and industry alongside key decision-makers and influencers in account organisation
• Ability to translate customer’s objectives and strategy into relevant Vodacom Business propositions
• Successful track record of managing multi- industry sales and demonstrate profitable revenue growth

Behavioural Competencies

• Customer Focus: Prioritizing customer needs and delivering excellent service
• Accountability: seeks feedback and identifies opportunities for improvement or innovation
• Collaboration: Actively fosters collaboration, seeks input and effectively partners
• Resilience: Actively seeks opportunities for growth, demonstrates a strong commitment to self-improvement and has a growth mindset
• Flexibility: uses various techniques to influence others (lobbies, approaches decision makers, finds sponsors)
• Organizational Savvy: Demonstrates strong understanding of assigned strategy for the Business/ Function and creates strong team alignment to the strategy.

Closing date for Applications: 05 August 2026.

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Role Purpose/Business Unit:

• To oversee and manage customer relationships of the large enterprise customers/key accounts, leveraging of our products and solutions to address the customer needs.
• Enables the solution delivery through collaborating with internal and external stakeholders with the objective to defend and grow the base. Drives and delivers sales targets, customer experience and commercial objectives of the portfolio through sales discipline and practice of account planning, pipeline and opportunity management.

Your responsibilities will include:

Sales & Stakeholder Management 

• Primary owner of all customer relationship building and engagements in the designated portfolio
• Proactively mitigates and defends the base while driving portfolio revenue growth
• Develop a healthy, productive and respectful relationship with all key customers/ stakeholders based on integrity and professionalism.
• Acquire a thorough understanding of key customer needs and requirements, to provide relevant and value adding solutions to deepen the relationship and service offerings
• Uphold sales best practice of accurately documenting sales plans, account development plans (ADP), engagement plans, tracking and monitoring sales conversions and implementation
• Develop a pipeline of prospects which are systematically qualified, managing the decision-making process within allocated accounts to ensure sales prospects are closed.
• Own escalated customer complaints for the portfolio and collaborate with the relevant internal stakeholders to ensure they are closed to cultivate trust and delight our customers.
• To support finance in recovering overdue and non-payment by clients.
• Ensure the correct products and services are delivered to customers in a timely manner as per the customer needs and objectives.
• Serve as the link of communication between key customers and internal teams to ensure both proactive and reactive engagements are managed seamless.
• Play an integral part in generating new sales that will turn into long-lasting relationships.
• Clearly communicate the progress of monthly/quarterly initiatives to internal and external stakeholders 

Reporting 

• Prepare monthly/ Weekly Run Rate and Demand Management
• Perform Sales Analysis by product
• Annual Sales Strategy & Budget Planning
• Prepare regular reports of progress and forecasts to internal and external stakeholders using key account metrics.
• Forecast and track key account metrics
• Prepare reports on account status, give recommendations to maximize sales as per the identifying trends, gaps and opportunities. (Strategic Account Plan / Joint Account Planning)

The ideal candidate for this role will have:

• Bachelors Degree/Equivalent
• A Post Graduate Degree advantageous 
• A minimum of 3+ years’ (Account Manager) OR 5+ years’ (Senior Account Manager) work experience in a Sales and Service experience in the telecommunications or technology related environments e.g. (ICT) with demonstrated experience in:
• Portfolio management
• Ability to increase NPS results and reduce administrative expense
• Ability to build relationships
• A valid driver’s licence

Core competencies, knowledge, and experience:

• Experience in solution selling within enterprise customers
• Deep understanding of the customer’s business, it’s market and industry alongside key decision-makers and influencers in account organisation
• Ability to translate customer’s objectives and strategy into relevant Vodacom Business propositions
• Successful track record of managing multi- industry sales and demonstrate profitable revenue growth

Behavioural Competencies

• Customer Focus: Prioritizing customer needs and delivering excellent service
• Accountability: seeks feedback and identifies opportunities for improvement or innovation
• Collaboration: Actively fosters collaboration, seeks input and effectively partners
• Resilience: Actively seeks opportunities for growth, demonstrates a strong commitment to self-improvement and has a growth mindset
• Flexibility: uses various techniques to influence others (lobbies, approaches decision makers, finds sponsors)
• Organizational Savvy: Demonstrates strong understanding of assigned strategy for the Business/ Function and creates strong team alignment to the strategy.

We make an impact by offering:

• Enticing incentive programs and competitive benefit packages
• Retirement funds, risk benefits, and medical aid benefits
• Cell phone and data benefits, advantages fibre connection discounts, and exclusive staff discounts offered in collaboration with partner companies

Closing date for Applications: 05 August 2026 

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Role Purpose/Business Unit:

• The main objective of the Senior Specialist in 5G RAN Network Strategy and Optimisation is to orchestrate 5G network tactics and strategies aimed at increasing the efficiency and performance of our network and 5G RAN.
• The role also entails driving our data engineering strategy from a RAN perspective to improve network quality by optimising Radio Access Network (RAN).
• Functional tasks typically focus on enhancing NR and other Radio Access Technologies (GSM, WCDMA, LTE and other radio systems, for example, NB-IoT, WiFi, etc.) through modern approaches and best global practices, mainly in the RAN domain.

Your responsibilities will include:

5G RAN Strategic Optimisation for NSA and SA

• NR Feature and parameter evaluation leveraging Vodafone’s EWL program across both RAN vendors to ensure an optimised strategy.
• Developing new best practices, processes, and guidelines for strategic network optimisation.
• Data Engineering Champion: Champion our data engineering and machine learning approach to bring actional insights from numerous data sources.
• Cross-Functional Leadership: Acts as a technical leader, guiding and mentoring specialists while coordinating with various departments to implement optimisation solutions seamlessly. 

 The ideal candidate for this role will have: 

• 3-year degree/diploma in electronic engineering or telecommunications or equivalent or higher. 

Core competencies, knowledge, and experience:

• 5 to 8 years’ relevant work experience in telecoms industry.
• Minimum of 5 years working experience within Radio Planning and Optimisation (Essential).
• Minimum of 5 years relevant 2G/3G/4G and 5G experience (inclusive of at least 4 years LTE experience) is essential, with 5G knowledge as an advantage.
• Data Analytics competence with R or Python is essential, coupled with a strong understanding of 3GPP protocols and procedures are preferred.
• Strong knowledge of Huawei and Nokia RAN solutions, features, parameters, and roadmaps are essential and preferred.
• Automate processes using R Scripting to improve operational efficiency.

We make an impact by offering:

• Enticing incentive programs and competitive benefit packages
• Retirement funds, risk benefits, and medical aid benefits
• Cell phone and data benefits, advantages fibre connection discounts, and exclusive staff discounts offered in collaboration with partner companies

Closing date for Applications: 05 August 2026. 

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Role Purpose/Business Unit:

• To ensure that key business objectives, effective decision-making and operational financial planning & insights is met through end-to-end business partnering for the respective Line of Business (“LoB”) on all commercial initiatives impacting Contribution Margin. Business Partners include Commercial LoB JDTs, S&D, Marketing, Terminals, FINOPs and VSA FP&A. 
• Business Partnering: End to end business partnering for LoB including business cases and PIRs on all commercial initiatives impacting Contribution Margin of LoB and capital investment, where applicable.
• MEC & RF process: lead the Month-end-close including Early View & Rolling Forecast process (IBRO to PnL CM) for LoB, lead the trend informing insights, lead review with business partners providing validation, support and alignment.
• Budget & LRP: lead the budget and LRP process (IBRO to PnL CM) for LoB, lead the trend informing KPI/KFI insights, lead review with business partners providing validation, support and alignment.
• Reporting & Insights:  End to end LoB specific reporting on Customer Revenue, Direct Costs & A&R for LoB profitability, analysis, and insights to support performance narrative and efficiency targets.
• Data analytics Build models to assist with MEC, RF, Budget, LRP, business cases and PIRs with support from D&A and commercial aimed at simplifying reporting capabilities, data accuracy and automated reports/dashboards.
• IBRO: Ownership of IBRO at LoB level built up from building block KPIs impacting drivers of LoB contribution margin.

Leadership and teamwork

• Lead and manage direct FBP reporting team and support business partner colleagues to ensure team success. Build relationships both internal and external to deliver business results, leveraging and respecting differences.
• Create positive working relations between the CBU finance team, Vodacom SA Finance and key internal business partners & stakeholders such as Commercial LoB JDTs (incl. Pricing, Segment and CVM teams), S&D, Marketing, Terminals, FINOPs and VSA FP&A.

Communication

• Communicate with clarity and impact using multiple channels to foster open communication throughout the organisation. The ability to effectively manage expectations of key stakeholders.
• Written material must be of the highest quality with clear insights and actions for executive management.
• Facilitates the effective interaction and contribution of team members in forums like Commercial Actions, CBU MPR, WD3, 4, 5, 11 and the like.
• The ability to prepare and present performance to commercial, sales, regional and management teams.

Knowledge and experience

• Develop knowledge of key mobile communication products and devices.
• Develop knowledge of key channel and distribution agreements.
• Deep understanding of the business drivers and sensitivities.

Innovation and change

• Simplify and standardise modelling, reporting and processes wherever possible whilst ensuring that the requirements of the business are delivered.
• The ability to use systems tools & technologies to analyse data, such as BI, big data etc.
• Look for new and innovative ways of working to strive for continual improvement.

Your responsibilities will include:

Business Case and PIR Development 

• Own Business Case (BCA) processes and supports preparation of relevant financial impacts into the BCA, engaging all relevant stakeholders while ensuring BCAs are based on solid business assumptions, the initiatives are in line with company strategy and generate adequate financial return.
• Own Post Implementation Review (PIR) process on all BCAs launched that qualify for a PIR process. Supports preparation of relevant financial impacts into the PIR, engaging all relevant stakeholders while ensuring PIRs are based on actual experience.  Measure project results against the BCAs using sound financial and business principles to guide and table recommendations.

On all BCAs & PIRs:

• Perform sensitivity analysis, highlight risk and opportunity, and propose actions to mitigate risks or chase additional opportunity.
• Evaluate the impact of new & existing initiatives along with market developments.
• Support the business to follow the appropriate company process in approving new initiatives with Capex spend through providing structured Business Cases and specifying Capex and OPEX needs.
• Gather all inputs from commercial & technical departments and external references.
• Provide relevant financial methodology.
• Challenge divisions by proposing alternatives to drive value.
• Present trade-offs and rank alternatives.
• Support senior management to take the appropriate decision.
• Identify ways to track actual results.
• Ensure governance policies are followed.

Month End Close, Forecasting and Budget Process

• Lead the Month-end-close including Early View & Rolling Forecast process (IBRO to PnL CM) for LoB including all KPI/KFI insights to support views.
• Lead the annual Budgeting and Long-Range Planning (LRP) process for LoB including all KPI/KFI insights to support views.
• Lead the trend informing insights & review with business partners providing validation, support and alignment.
• Ownership of P&L up to Contribution Margin level including Customer Revenue (Service, Network & Non-Service Revenue), Direct Costs, A&R and KPI/KFI trends to support insights.
• Support Principal Specialist: FBP Operational Support in driving clear views into P&L for MEC, RF, Budgeting and LRP process.
• Support Principal Specialist: FBP Operational Support in understanding OPEX/CAPEX requirements.

Strong Commercial Decision Support 

• Provide insightful, timely and value-added input so that Commercial teams see FBP as a key contributor.
• Building commercial insights to support capital investment and advise on prioritisation of capital investment.
• Develop credibility with segment management while challenging the business to achieve its objective and generate value for the company. Assist in bringing consistency across all the business units in terms of decision support presentation.
• Enable improved decision making, identify and drive focused corrective actions.
• Provide advice and support to the consumer business unit on all business issues:
• Be an active member of the CBU EHOD Community.
• Challenge the business to drive sustainable value pro-actively through informed and insightful decision making by analysing actual results.
• Support Distribution Channel policy setting and reviews.
• Define and improve financial processes, continually striving for simplicity and best practice.
• Review of market information from Investor Relations (IR) and Data & Analytics (D&A) teams, and analyse relevance to drive performance.

IBRO, Management Reporting & Insights 

• End to end Lob specific reporting on Customer Revenue, Direct Costs & A&R for LoB profitability, analysis, and insights to support performance narrative and efficiency targets.
• Performance tracking of operational Business Unit objectives and commercial initiatives.
• Monthly P&L commentary and analysis at a granular IBRO level to support the variance commentary.
• Monitoring business unit performance against targets.
• Identifying potential issues and carrying out analysis to validate.
• Supporting departments to identify, analyse, validate, and implement remedy actions.
• Contribute to Management reporting to Exco and board.

Business Intelligence 

• Conduct and analyze Vodacom’s financial performance against main competitors with respect to similar or competing initiatives.
• Provide insightful management information with strong focus on anticipating and managing monthly/quarterly results, and on management actions.
• Strategic alignment. 

Control, Governance & Modelling 

• Maintain an effective operational control environment over financial items, identifying weaknesses and developing solutions especially on enablement solutions and their rollout.
• Ensure business decisions are made within the governance framework.
• Build and maintain models to assist with MEC, RF, Budget, LRP, business cases and PIRs with support from D&A and commercial aimed at simplifying reporting capabilities, data accuracy and automated reports/dashboards. 

Team leadership 

• Set a vision for the LoB FBP team.
• Build a diverse and effective team through recruitment, development and coaching a team of Finance professionals who will provide expert Finance partnering to the business.
• Provide financial direction and guidance in strategic and commercial issues.
• Identify company-wide stakeholders in the new organisation structure and understand requirements.
• Maintain a creative and inclusive work environment.
• Lead team engagement and enablement.
• Manage team performance through continuous assessment of skills and capability and addressing performance issues of team members where appropriate.
• Manage Talent and Human Capital.
• Create a safe and healthy working environment.

The ideal candidate for this role will have:

• At least 10 years financial management experience with Relevant BSc. or BCom. Mathematics, Commerce, Statistics, Econometrics, or relevant financial degree.
• At least 5 years operating at senior management level, preferably in a corporate environment managing teams of 5 or more individuals.
• Advanced skills in Excel, Word, and PowerPoint.
• Advanced SQL skills is essential.
• Advanced levels of experience in financial and business analysis.
• ICT industry experience an advantage.

Core competencies, knowledge, and experience:

• Strong Leadership & Ownership ability.
• Formulating Strategies & Concepts.
• Deciding and Initiation action.
• Delivering Results and Meeting Customer Expectations.
• Relating and Networking.
• Persuading and Influencing.
• Strong Writing and Reporting.
• Adapting and responding to change.

We make an impact by offering:

• Enticing incentive programs and competitive benefit packages.
• Retirement funds, risk benefits, and medical aid benefits.
• Cell phone and data benefits, advantages fibre connection discounts, and exclusive staff discounts offered in collaboration with partner companies.

Closing date for Applications: 06 August 2026. 

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Role Purpose/Business Unit:

• The Branded Channel Specialist’ role is a hands on operational and tactical role that is responsible for driving sales, service performance and business model compliance across segments and branded channels within their specified area.
• The role is accountable for building and maintaining relationships with key stakeholders, which include trade and channel partners, the internal organisation and suppliers. The role is meant to effectively support branded retail in terms of operational excellence in sales, service and customer experience.

Your responsibilities will include:

Sales Management

• Drive target related growth of sales and revenues within the specified branded channel.
• Third line escalation from trade partners (customer queries) – ECLO.
• Manage the enablement of the sales processes across the branded Channel.
• Ensure implementation and success of new products and services and identify opportunities to drive product awareness.
• Monitor competitor activities and ensure gap closure through the development of competitor activity plans.
• Find partnership opportunities to leverage on the expected KPIs.
• Plan, organise and monitor activities to fulfil the required KPIs.
• Ensuring all required training is completed by the stores in the channel.
• Prioritizing customer experience in all activities carried through the branded channel. 

Distribution and Marketing Management

• Manage the distribution points in terms of products and services in the correct channel segments.
• Identify strategic marketing events to maximize profitability for areas of responsibility, and liaise with Marketing team to facilitate promotions, in-store planograms and recommend ATL marketing opportunities within the channel.

Customer Experience Management

• Achieve the tNPS and NPS targets across all segments within the channel.
• In collaboration with Marketing, support and manage performance across branded channel distribution points/stores by analysing, scores/data and opportunities to improve the customer experience.
• Analyse, resolve and feedback on all regional customer issues.

Operations Excellence and Reporting

• Manage store operational compliance via associated systems and follow through with any non-compliance until rectified.
• Drive Retail Spirit Beat completion and monitor actions taken to improve ways of working, culture etc.
• Ensure policies are adhered to across the branded distribution points/stores.
• Ensure governance and adherence of retail operating model.
• Plan, implement and manage recovery plans for underperforming stores within the dedicated branded stores. 
• Measure, Analyse and Report on a monthly basis on key activities , findings , learnings and areas of improvement and identify opportunities to improve sales and service within the branded retail that will positively impacts revenues , market share and customer experience.
• Provide executive management reports or other applicable or ad hoc reports that may be required.
• Provide a range of reports to ensure that agreed SLA’s and performance are measured and monitored on an ongoing basis.
• Support the implementation of all branded channel retail capabilities and ensure this is maintained at all time as part of BAU.
• Complete all the required scorecards on branded channels on a monthly basis.

Relationship Management

• Engage and manage the relationships with various stakeholders – Vodacom Head Office, regional teams, suppliers and stores.
• Negotiate and collaborate to achieve the best results outcome that positively impact customer experience (NPS/TNPS/Trade Partners, Retail Spirit Beat etc.).
• Implement people transformation initiatives in third parties where applicable.
• Serve as the first point of contact for escalations assistance for Branded stores.

Training Management

• Ensure adherence of all branded stores to training requirements and that all training has been completed prior to rendering services.
• Assist in training initiatives linked to knowledge gaps and new product introductions.
• Drive and support Learning & development on all training initiatives that need to be implemented and monitor performance.
• Ensure the trades’ knowledge levels are of the recommended standards - Identify Knowledge level gaps and book training accordingly.
• Drive seamless customer experiences.
• Provide insight and feedback about the customer journey and processes across all Branded channels to the Customer Insights team.

Field Management

• Ensure that field targets are achieved via the associated system.
• Ensure the use of all applicable systems required to manage the branded channel e.g. Retail Cloud.
• Drive Red Flag closures via the regional support structure and Head Office teams.
• Adhere to weekly visits and monthly call cycle.

Digital Management

• Ensure adherence and use of all digital capabilities, tools made available to render services and manage the adoption rate.
• Adapt and embrace the use and implementation of digital system, process and/or innovative new technologies and solutions.

The ideal candidate for this role will have:

• Matric / Grade 12.
• 3 year commercial diploma or degree (NQF 6 or higher) or SAQA accredited equivalent.
• 3-5 years relevant experience.
• Work experience in the telecommunications industry - beneficial.
• Drivers Licence EBO – essential.
• Own vehicle - The successful candidate must have their own reliable vehicle and be willing to use it for business‑related travel (essential).

Core competencies, knowledge, and experience:

• Business/Operational environment within the Branded channel including Retail /Sale/Service Industry.
• SLA Management.
• Strong planning, organising and multiskilling ability.
• Effective conflict resolution and interpersonal skills.
• Creative and innovative.
• Excellent communication skills.
• Analytical skills.
• Problem solving and decision making.
• Multiple stakeholder co-ordination.
• Excellent follow up and follow through.
• Good business acumen and ability to think holistically.
• Customer centric and ‘can do’ culture.
• Adapting and responsive to change.
• Exposure to dealing with various audience and levels internally and externally.
• Proven Sales and Marketing record.

We make an impact by offering:

• Enticing incentive programs and competitive benefit packages
• Retirement funds, risk benefits, and medical aid benefits
• Cell phone and data benefits, advantages fibre connection discounts, and exclusive staff discounts offered in collaboration with partner companies

Closing date for Applications: 07 August 2026. 

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Role Purpose/Business Unit:

• Responsible for performance of the customer segment relative to the Segment and product strategy and the defined roadmap to deliver sustainable growth, market differentiation, and enhanced customer value for the organisation.
• This role leads the end-to-end customer lifecycle—combines commercial & financial acumen, and cross-functional influence to ensure sustainable market share and heighten competitive advantage. The incumbent ensures good understanding of customer behaviours and needs to translate these into compelling propositions ,assist to manage product performance across verticals in the organisation, and deliver profitable growth through data-driven insights.
• In short, to own the end-to-end performance of a specific customer segment, driving growth, retention, and profitability through focused initiatives and lifecycle management.

Your responsibilities will include:

Segment & Product Strategy

• Own the performance for the specific customer segment and product and adapt as necessary. this requires product management as well as proposition development for new and existing products that is appropriate to this customer segment and product.
• Leverage customer insights, behavioural data, and persona-based analysis to inform product development, portfolio optimisation, and go-to-market initiatives.
• Contribute to the leadership and direction to cross-functional teams via an agile squad (Marketing, CVM, Sales, Digital, Customer Experience, Finance).
• Support accuracy of segment-led operating models that enable integrated decision-making and accountability, as well as make recommendation on ways to optimise

Revenue Optimisation (IBRO)

• Support the application of the IBRO framework by preparing data, analysis, and reports that help optimise segment and product profitability.
• Assist in developing pricing, bundling, and value proposition ideas by gathering insights, reviewing performance, and helping implement approved initiatives that improve customer satisfaction and drive revenue.
• Monitor performance indicators and help update models or recommendations to ensure offerings remain competitive and aligned with market trends.
• Participate in cross functional teams accountable for IBRO performance and trends. These span across the verticals of the entire organisation

P & L Accountability

• Monitor financial performance rigorously, identify variances, and implement corrective actions to safeguard profitability.
• Understand segment and product performance and draw out drivers of under or over performance
• Assist the EHOD in developing appropriate plans that are correctly reflective of actions being implemented

Cost Management

• Identifiy and implement cost saving initiatives that can improve the financial performance of a product and segment to safeguard profitability.

Base Management & Retention

• Partner with base management teams to design and execute retention, upsell, and cross-sell strategies that strengthen customer loyalty.
• Ensure segment and product initiatives contribute to overall base growth, churn reduction, and lifetime value improvement.
• Utilise predictive analytics to anticipate customer needs and proactively address attrition risks.

Cross-Functional Leadership

• Influence and align stakeholders across marketing, technology, finance, and customer operations within a matrix structure.
• Drive execution of segment and product priorities through collaboration and governance frameworks that enable accountability and value creation.

Customer Insights & Analytics

• Harness market intelligence, customer behaviour data, and competitive analysis to inform strategic decisions.
• Translate complex data sets into actionable insights that shape product roadmaps and segment and product strategies.
• Establish robust reporting mechanisms to track KPIs and ensure transparency in performance management.

Customer Journey & Experience

• Evaluate and optimise end-to-end customer journeys for segment and products, ensuring seamless interactions across all touchpoints.
• Identify pain points, define and develop enhancements that elevate customer experience and foster brand loyalty.
• Champion initiatives that integrate digital innovation into customer engagement models.

Innovation & Growth

• Collaborate with EHOD on emerging market trends, technologies, and partnership opportunities to strengthen segment and product positioning.
• Maintain innovation in product offerings and business models to maintain competitive advantage.

Value Proposition Development & Management

• Support the development of customer centric value propositions by interacting with internal and external data sources
• Ensure propositions and product designs are implemented with appropriate analytical thinking across pricing , distribution, journey mapping and customer experience.
• Lead the agile squads through cross functional execution to deliver compelling proposition.

Go-to-Market & Commercial Execution

• Support the planning and execution of segment and product-specific go-to-market strategies.
• Alignment with Sales, Digital, Retail, and Channel teams to ensure optimal reach, visibility, and conversion.
• Partner with base management teams to prepare campaign design, targeting, messaging, and sequencing for segment and product growth.
• Prepare commercial performance and recommend tactics to improve acquisition, revenue growth, usage and churn reduction.

The ideal candidate for this role will have:

• Matric Essential and
• Bachelor’s Degree in Business, Commerce, Finance, Marketing, Analytics or related (NQF 7)
• Minimum 8 years’ relevant experience essential across product management, segment or commercial roles within telecom or similar industries inclusive of:
• 3+ years in customer segment and product, value proposition design, insights, or lifecycle management or product management and
• Experience in managing P&L up to contribution margin and driving revenue growth.

Strategic Thinking

• Understands market trends, consider and evaluate growth opportunities, and implement actionable strategies that deliver measurable business impact.
• Skilled in balancing short-term priorities with long-term objectives to ensure sustainable competitive advantage.

Commercial Acumen

• Strong understanding of financial drivers, including P&L management, pricing strategies, and revenue optimisation.
• Support the EHOD to make data-driven decisions that maximise profitability while maintaining customer value and market relevance.

Analytical & Insight Generation

• Strong capability in data analysis, performance tracking, and interpretation of complex datasets.
• Transforms insights into strategic recommendations that influence product development, customer experience, and operational efficiency.

Stakeholder Management

• Builds strong stakeholder relationships and drives alignment across diverse business units to achieve common goals.
• Ability to implement strategic vision aligned to business goals.
• Good stakeholder management, influencing, and collaboration capabilities.
• Support EHOD in commercial acumen and decision-making abilities.
• Support a segment -led culture across the organisation.

Customer-Centric Mindset

• Deep understanding of customer behaviours, needs, and expectations within segment and products.
• Support the roll out of initiatives that enhance customer experience, loyalty, and lifetime value through innovative solutions.
• Product Development Expertise
• Experience in product lifecycle management, from ideation to retirement.
• Skilled in optimising customer journeys, ensuring seamless integration of digital and physical touchpoints, and driving continuous improvement.

We make an impact by offering:

• Enticing incentive programs and competitive benefit packages
• Retirement funds, risk benefits, and medical aid benefits
• Cell phone and data benefits, advantages fibre connection discounts, and exclusive staff discounts offered in collaboration with partner companies

Closing date for Applications: 06 August 2026. 

go to method of application »

Role Purpose/Business Unit:

• To design and implement assurance mechanism based on the understanding of the data, business rules and integration architecture of the various systems primarily the systems that support the Digital acceleration strategy that impacts the billing and reporting environment
• To perform business analysis by assessing user requirements in terms of feasibility, impact and cost, thereby compiling accurate documents and ensuring stakeholder approval. 
• To provide support within the system development lifecycle of a project/initiative that could vary from providing subject-matter expertise; testing resources; post-deployment support; and/or being business/technical liaisons.

Your responsibilities will include:

• Consistent management of various control points, to ensure that they are effectively implemented, executed and operational within the different Billing assurance business structures. 
• Monitor & Act on alarms generated in billing assurance controls and out of threshold margins.  
• Perform control of all billing assurance revenue streams to guarantee timely, complete and correct charging of the services provided (reconciliations related to various billing platforms, switch data, and customer databases). 
• Perform data analysis of billing assurance controls, quantify and communicate the impact/risk of issues. 
• Validate accuracy and completeness of data from all source systems, control execution as per the agreed schedule and identify exceptions, issues and incidents. 
• Perform root cause analysis of identified issues to find out the exact cause of mismatch and drive resolution cross-functionally within the business. 
• Ensure cross-departmental co-ordination of billing assurance activities and prompt escalation of incidents 
• Analyse and follow up on billing assurance incidents until resolution as well as definition of measures to prevent occurrence of such error scenarios in the future. 
• Monitor all billing assurance revenue streams and identify weak process areas that may lead to leakage and propose revenue maximization strategies. 
• Ensure that billing assurance billing & reporting are accurately by executing assurance mechanism
• Ensure that the Billing & Reporting Processes on time and ensure that they are executed 100% through assurance mechanism
• To strive for continual process improvements on all assurance and reporting activities within the departments
• Ensure that system wide reconciliations and assurance checks are carried out accurately and timely
• To execute assurance mechanism based on the understanding of the data, business rules and integration architecture of the various systems primarily the systems that support the
• Digital acceleration strategy that impacts the billing and reporting environment
• Future-Feature mindset. Drive towards automation and simplification of processes and procedures.

Key performance indicators  

• Ensure the timeous delivery of specifications for work in progress items
• Ensure that all product backlog items are completed according to the definition of done  and agreed quality standard by the timescales agreed and provide post-implementation support
• Implementation of Business Process Improvements/re-engineering that would add significant value to the business and product owners
• Stakeholder Engagement: Effectiveness of collaboration with IT, billing, finance, and other teams to drive billing assurance initiatives.
• Training & Development: Completion of required training and upskilling relevant to billing and system processes.
• Living the Vodacom way of being Customer Obsessed, Innovation Hungry, Ambitious and Competitive through Speed,  Simplicity and Trust

The ideal candidate for this role will have:

• Matric or Equivalent (Essential)
• A 3-year tertiary qualification minimum NQF Level 7 majoring in IT Systems/Data Analysis/Finance/Business (essential).
• Certification/Diploma  of Competency in Business Analysis  (advantage) 
• 3 – 5 years’ experience in Billing Assurance or similar environment within a large organization, preferably in the telecommunications or financial services sector.
• Minimum 2 years’ experience in information analysis and reporting for assurance (essential)
• Minimum 2 years’ experience in a design and development role(essential)
• Detailed knowledge of Siebel (advantageous).
• Advanced SQL (essential) 
• Programming (desirable)
• At least 2 years’ experience and knowledge of the Telecommunications industry (preferred)
• At least 3 years' experience in Data and Information Analysis and reporting for integrity assurance purposes (desirable).
• At least 3 years' experience in controls management in a systems application environment for reporting purposes (desirable).
• Demonstrates the ability to identify, evaluate and implement technology, automation and AI opportunities that improve team performance, operational efficiency and business outcomes. (advantageous/preferred)
• Creates an environment that encourages innovation, experimentation, continuous learning and responsible adoption of emerging technologies. (advantageous/preferred)
• Leads teams through evolving operating models and technology-enabled transformation, building capability and readiness for future workforce requirements. (advantageous/preferred)
• Tracks and delivers measurable business outcomes from digital, automation and AI initiatives through effective prioritisation, governance and benefits realisation. (advantageous/preferred)
• Demonstrates AI fluency and literacy through the ability to effectively use, evaluate and govern AI-enabled tools and solutions, applying them responsibly to improve business outcomes, productivity and decision-making. (advantageous/preferred)

Job knowledge :

• Problem solving and analytical skills
• Planning and organising
• Interpersonal and communication skills
• Numeracy
• Audit processes
• Inventory and reconciliations and control

Skills :

• Communication  
• Interpersonal  
• Technical SQL writing skills
• Problem-solving & analytical  
• Presentation  
• Facilitation  
• Negotiation
• Time management

Competencies - Extreme Importance:

• Analysing
• Creating and Innovating
• Writing and Reporting
• Applying Expertise and Technology
• Relating and Networking
• Planning and Organising
• Persuading and Influencing
• Presenting and Communicating Information
• Adhering to Principles and Values
• Working with People

Competencies - High Importance:

• Achieving Personal Work Goals and Objectives
• Deciding and Initiating Action
• Adapting and Responding to Change
• Delivering Results and Meeting Customer Expectations
• Coping with Pressures and Setbacks

Competencies - Moderate Importance:

• Achieving Personal Work Goals and Objectives
• Deciding and Initiating Action
• Adapting and Responding to Change
• Delivering Results and Meeting Customer Expectations
• Coping with Pressures and Setbacks

We make an impact by offering:

• Enticing incentive programs and competitive benefit packages
• Retirement funds, risk benefits, and medical aid benefits
• Cell phone and data benefits, advantages fibre connection discounts, and exclusive staff discounts offered in collaboration with partner companies

Closing date for Applications: 11 August 2026 

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Role Purpose/Business Unit:

• The Specialist: Software Engineer is responsible for designing, developing, testing, and maintaining software solutions that support Vodacom’s digital products and customer facing platforms.
• The role contributes directly to agile delivery cycles, translating user stories into working code, improving system stability, and optimizing modules within their domain (e.g., CVM, Loyalty, eCommerce, Customer Lifecycle, or Platform Enablement).
• This role requires strong engineering fundamentals, hands on development capability, and consistent collaboration with architects, other developers, QA, DevOps, and domain leads.

Your responsibilities will include:

Software Design & Development

• Analyse user stories and technical requirements to produce technical designs and working code.
• Implement features using Vodacom’s approved technologies, frameworks, and engineering guardrails.
• Develop modular, maintainable code aligned to platform standards and domain patterns.
• Contribute to iterative delivery across sprints using CI/CD pipelines.

Testing & Quality Assurance

• Build and execute unit, integration, and functional tests to validate quality.
• Support QA teams during system and UAT cycles.
• Participate in peer reviews to uphold coding standards and reduce technical debt

Operations & Support

• Perform L2/L3 technical support for software modules within the squad.
• Troubleshoot incidents, conduct root cause analyses, and implement corrective changes.
• Maintain technical documentation to support operational continuity.

Collaboration & Agile Delivery

• Actively collaborate with Product Owners, BAs, Architects, and DevOps engineers.
• Provide input into backlog refinement, sprint planning, and technical estimation.
• Demonstrate accountability for delivery commitments within the squad.

Continuous Improvement

• Recommend enhancements to user stories, UX flows, architectures, and technical designs.
• Identify reduction opportunities for technical debt and platform inefficiencies.
• Adopt best practices aligned to Vodacom engineering standards and MLOps/DevOps workflows.

The ideal candidate for this role will have:

• Matric/Grade 12 (essential) and a 3‑Year Degree/Diploma in Computer Science/Engineering or related (essential).
• 3+ years in software engineering building production services at scale, preferably in telecommunications or large enterprise digital.
• Demonstrated experience with API engineering (REST/GraphQL), test automation, CI/CD and observability; exposure to TMF patterns and GraphQL/Apollo is advantageous.

Core competencies, knowledge and experience:

• Software engineering mastery: Strong design and coding in one or more of backend or full‑stack stacks; expert knowledge of modularization, API design, data modelling and secure coding.
• API/Schema standards: Hands‑on with REST/GraphQL, schema governance and TMF alignment; understanding of Apollo/GraphOS and subgraph design.
• Quality & reliability engineering: Test automation, CI/CD discipline, observability and operational readiness (runbooks, SLOs, error budgets) integrated into the delivery lifecycle.
• Technical Skills: Strong proficiency in core languages used in Vodacom squads (Java/Spring, Node.js, Angular/React, Python, or equivalent per domain). Experience with microservices,
• APIs, containerization (Docker/K8s), and cloud environments. Familiarity with CI/CD tooling (Jenkins, GitHub Actions, Argo, etc.). Understanding of secure coding practices and vulnerability mitigation (aligned to Mend and security scanning practices referenced internally).
• Professional Attributes: Strong problem‑solving and debugging capability. Ability to work effectively within cross‑functional agile teams. Ownership mindset and delivery accountability.
• Good communication and documentation skills.

We make an impact by offering:

• Enticing incentive programs and competitive benefit packages
• Retirement funds, risk benefits, and medical aid benefits
• Cell phone and data benefits, advantages fibre connection discounts, and exclusive staff discounts offered in collaboration with partner companies

Closing date for Applications: 12 August 2026 

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Role Purpose/Business Unit:

• Vodacom is on a journey to become the South Africa’s leading data company, moving from a handset retailer & network provider into a true marketing led business.
• We will achieve this and deliver on our brand purpose by providing the best voice and data experience in the industry. Central to our aspirations will be the ability to offer an unmatched, operationally efficient and commercially viable Vodacom experience across all digital touch points.  To support this vision Vodacom is striving to be a best-in-class digital marketing company.
• The Senior Specialist for Social Media Marketing is responsible for contributing to and implementing the social media content and service strategy. The role will be primarily responsible for social media community management and service, including customer experience and reporting.  Effective management of the various social media elements will ensure delivery, driving digital engagement, self-service adoption and sales conversions.
• The function plays a primary role in driving the optimisation of the overall behavioural measurement score (BMS) for brand consideration, digital channel experience (TNPS), digital service (social devotion), as well as revenue generated through digital channels and associated cost savings.
• The role will be transformational and lead the acceleration required for Digital Marketing to becoming a world class competence within Vodacom.

Your responsibilities will include:

• Ensure effective strategies and tactics are in place to encourage community engagement across all Vodacom social media. platforms and develop escalation systems that alert social media managers and teams, as well as senior business stakeholders, around impending reputational crises situations.
• Collaborate with, brief and guide the social media customer service teams to ensure the correct behaviour and performance to support business and marketing objectives.
• Ability to conceptualise and enhance customer experience across the entire digital journey, with strong focus on improving digital customer service touch points.
• Drive breakthrough social marketing innovation.
• Provide inspirational leadership and coaching across the Vodacom organisation, as well as external partners and agencies to enable delivery of social service brand and commercial outcomes.
• Develop and govern the content marketing strategy, editorial framework, and content calendar to ensure consistent brand storytelling, audience relevance, and alignment with Vodacom's commercial, and customer experience objectives.

The ideal candidate for this role will have:

• 3 year Business related Degree or National Diploma essential.

Minimum of 5 to 8 yrs relevant experience essential in:

• Social media and content marketing principles and concepts, including ORM reporting and tools.
• Community management and digital customer service knowledge and concepts, including metrics and social service tools.
• Driving commercial & operational targets for the social content domain – sales, revenue, profitability, user experience quality measures, adoption of the products and services.
• Capable of working in a complex organisation and able to build strong relationships and credibility with multiple levels both internally and externally.

We make an impact by offering:

• Enticing incentive programs and competitive benefit packages
• Retirement funds, risk benefits, and medical aid benefits
• Cell phone and data benefits, advantages fibre connection discounts, and exclusive staff discounts offered in collaboration with partner companies

Closing date for Applications: 11 August 2026. 

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Role Purpose/Business Unit:

• End-to-End Network Assurance is responsible for ensuring the consistent delivery of high-quality voice, messaging, and data services across the entire telecommunications ecosystem – from customer devices through the Radio Access Network (RAN), Transport, Core, IMS, and service platforms.
• The function proactively monitors network and service performance, identifies customer-impacting issues, and drives rapid resolution to safeguard customer experience. E2E Network Assurance proactively protect and enhance customer experience by providing visibility, analysis, and technical leadership across the complete mobile network value chain.
• The function ensures that network performance is translated into measurable customer outcomes, enabling the organization to deliver reliable, high-quality digital services while supporting strategic initiatives such as 5G evolution, service innovation, and operational excellence.
• The role combines technical expertise, analytics, and customer-centric assurance practices to translate complex network behaviour into meaningful service and experience outcomes.
• By correlating data across multiple network domains, E2E Network Assurance ensures that network performance aligns with customer expectations and business objectives. 

Your responsibilities will include:

• Continuous review of end-to-end network architecture and design with focus towards optimization, and fault finding.
• Monitor new Network implementations and identify impact across the end-to-end environment.
• Provide technical analyses utilising probing tools to assist with escalations.
• Adopt new processes and procedures from learning identified. Support regional and cross functional teams.
• Evaluate new drive test KPIs being introduced.
• Perform trace and analyses with recommendation to optimise the end-to-end environment.
• Keep up-to-date with features to enhance network quality systems.
• Work with vendors to adapt new requirement as technology evolves.
• Closely monitor competitors via various data sources and provide insight to drive test teams.
• Work with end-to-end teams to streamline optimizations techniques.
• Service Performance Assurance: Continuously monitor and assure end2end service performance across LTE, 5G, VoLTE, VoWiFi, SMS, and Data services. Investigate service degradation such as call drops, call setup failures, throughput issues, latency degradation, and messaging failures to ensure optimal customer experience.
• Proactive monitoring and Customer Experience Analytics: Leverage Customer Experience Management (CEM) platforms, probe analytics, drive testing, and crowdsourced data to detect emerging service issues prior to subscriber impact. Develop service-based alarms, performance thresholds, and predictive assurance capabilities that enable proactive network management.
• Incident Management and Root Cause Analysis:  Lead end-to-end investigations of major service incidents by correlating data across RAN, PS-Core, IMS-Core, Transport, Device, and application layers. Conduct detailed root cause analysis, assess customer and business impact, and drive permanent corrective and preventive actions to improve network reliability.
• Performance and KPI Governance: Define, monitor and report critical network and customer experience KPIs, including accessibility, retainability, integrity, throughput, latency, and service quality metrics. Translate technical performance indicators into customer-centric insights such as QoE, MOS, CEI, NPS, and service experience trends for operational and executive stakeholders.
• Customer and VVIP Experience Assurance:  Support high-priority customer investigations by recreating and validating customer experiences using advanced test devices, field testing, and controlled service validation environments. Ensure successful deployment and customer experience validation of new technologies and services, including VoLTE, VoWiFi, 5G NSA/SA, and Carrier Aggregation.

The ideal candidate for this role will have:

• 3-year Degree/Diploma in Engineering:
• Field of study in Electrical/Electronics/Computer Science/Information Technology, or equivalent engineering/technical qualifications.
• 5 – 8 years of mobile network experience.
• Software Certification (advantageous).

Core competencies, knowledge, and experience:

• Utilising, Drive test methodologies, OSS KPIs, Crowdsource, customer complaints identify Network degradation and initiate investigations for swift resolution. Recommend and evaluate new test procedures where necessary.
• Good understanding in the RAN (2G,3G, 4G, 5G-NR), Transmission, Packet Core, IMS Core and CDN in terms of protocol and interworking.
• Ability to monitor and trace on various tools across all domains to perform protocol analyses for voice and data degradation.
• Identify areas for optimization, within the end-to-end environment. Perform PRE and POST analyses. Follow roll-out plan and monitor and advise, with recommendations.
• Assist and support regional team, in high level fault analyses, provide trace data to accelerate resolution and escalations.
• Cross-Functional Technical Leadership: Act as the technical focal point during end-to-end troubleshooting activities. Work closely with Access Network Engineering, Core, IMS, Transport, Operations, and vendor partners. Facilitate cross-domain collaboration, to expedite resolution and restore services more efficiently.
• Continuous Improvement and Automation:  Drive automation of assurance processes, reporting, and analytics through advanced dashboards, scripting, AI, and machine learning capabilities. Continuously enhance predictive assurance, anomaly detection, and customer experience management practices while contributing to network optimization and service quality improvement initiatives.

We make an impact by offering:

• Enticing incentive programs and competitive benefit packages
• Retirement funds, risk benefits, and medical aid benefits
• Cell phone and data benefits, advantages fibre connection discounts, and exclusive staff discounts offered in collaboration with partner companies

Closing date for Applications: 11 August 2026. 

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Role Purpose/Business Unit:

• The Senior Administrator: Data Analyst is responsible for the day-to-day support, administration, and continuous improvement of Data Enablement platforms, with a primary focus on IBM DataStage.
• The role ensures the delivery of stable, secure, and efficient data services, while contributing to operational excellence, automation initiatives, and the progressive adoption and support of emerging data and cloud-based platforms

Your responsibilities will include:

• Maintain, administer, monitor, and support enterprise data platform applications, with a primary focus on IBM DataStage, while progressively expanding support capabilities across additional data and cloud-based platforms.
• Evaluate, test, and implement new application features, platform enhancements, and technology upgrades to improve service reliability, performance, and scalability across current and future data platforms.
• Optimize application performance, stability, and resource utilization to ensure efficient processing of data workloads and adherence to service level targets.
• Develop, maintain, test, and deploy automation scripts, workflows, configurations, and operational solutions to improve platform efficiency and reduce manual effort.
• Collaborate with developers, engineers, security teams, architects, vendors, and business stakeholders to deliver operational improvements, platform enhancements, and issue resolution.
• Present technical solutions, operational improvements, and platform capabilities to stakeholders, internal customers, and project teams.
• Troubleshoot and resolve application, database, and system incidents; develop corrective actions; document root causes; and monitor the effectiveness of implemented solutions.
• Produce incident reports, participate in major incident reviews and post-incident analyses, and drive actions that prevent recurrence and improve service resilience.
• Coordinate with vendors, Change Management, Cyber Security, Infrastructure, Customer Care, and other operational teams to ensure the timely resolution of production incidents and operational issues.
• Plan, execute, and support application upgrades, releases, deployments, and configuration changes in compliance with established Change Management and governance processes.
• Facilitate application testing, release validation, user acceptance testing (UAT), and performance testing activities to maintain a stable and reliable production environment.
• Contribute to capacity planning activities by monitoring performance, availability, storage utilization, and growth trends to support future business and platform requirements.
• Ensure the successful delivery of data, file transfers, ETL workloads, reporting services, and platform availability in line with operational service commitments.
• Manage and support application releases and production deployments across the Data Enablement technology landscape.
• Ensure secure connectivity and integration between DataStage, source systems, target systems, cloud platforms, and external interfaces while maintaining compliance with security standards.
• Support identity and access management processes, including onboarding, modification, and removal of user access, ensuring compliance with cybersecurity and audit requirements.
• Monitor, assess, and remediate application, database, operating system, and platform vulnerabilities in partnership with Cyber Security teams.
• Monitor and validate end-to-end data processing and file transfers to ensure complete, accurate, and timely delivery of business-critical information.
• Perform proactive system monitoring, health checks, operational reporting, and service management activities to maintain platform stability and availability.
• Participate in standby, after-hours support, and major incident response activities across supported applications and data platforms to ensure continuous service availability.
• Maintain operational documentation, standard operating procedures (SOPs), knowledge articles, and technical runbooks to support operational excellence and audit compliance.
• Support continuous improvement initiatives, automation opportunities, and operational transformation programs aligned to DevOps, AIOps, and Zero Touch Operations objectives.

The ideal candidate for this role will have:

Qualifications and Experience

• Grade 12 (Matric) is essential.
• Relevant qualification in Information Technology, Computer Science, Information Systems, or a related field will be advantageous.
• Relevant technical certifications will be advantageous.
• 2–3 years' experience in IT Operations, Application Support, or Data Platform Support.
• Experience supporting business-critical applications and production environments.
• Exposure to ETL tools, databases, and data integration technologies will be advantageous.
• Exposure to Agile or DevOps delivery methodologies will be advantageous.

Technical Skills

• Basic understanding of IBM DataStage or similar ETL/Data Integration tools.
• Working knowledge of SQL and database concepts.
• Understanding of Data Warehousing and Data Transformation principles.
• Basic knowledge of application support, incident management, and change management processes.
• Experience analysing logs, troubleshooting application issues, and resolving production incidents.
• Understanding of system monitoring and operational support activities.
• Basic knowledge of cybersecurity, user access management, and vulnerability management practices.
• Exposure to cloud platforms (AWS, GCP, or Azure) will be advantageous.
• Knowledge of telecommunications systems and data platforms will be advantageous.

AI and Digital Enablement

• Demonstrates the ability to effectively adopt and utilise AI-enabled tools, digital technologies and automation capabilities to improve personal productivity, quality and service delivery.
• Applies data-driven and technology-enabled approaches to solve business problems and improve operational outcomes.
• Maintains awareness of emerging technology and AI trends and contributes ideas that improve processes, customer experience and operational effectiveness.
• Demonstrates AI fluency and literacy through the ability to effectively use, evaluate and govern AI-enabled tools and solutions, applying them responsibly to improve business outcomes, productivity and decision-making.

Behavioural Competencies

• Strong analytical and problem-solving skills.
• Attention to detail and accuracy.
• Good communication and stakeholder engagement skills.
• Ability to work effectively within cross-functional teams.
• Strong planning, organisation, and time management skills.
• Self-motivated with a willingness to learn new technologies.
• Ability to work under pressure and manage multiple priorities.
• Innovative mindset with a focus on continuous improvement.
• Customer-focused and service-oriented approach.

We make an impact by offering:

• Enticing incentive programs and competitive benefit packages
• Retirement funds, risk benefits, and medical aid benefits
• Cell phone and data benefits, advantages fibre connection discounts, and exclusive staff discounts offered in collaboration with partner companies

Closing date for Applications: 14 August 2026 

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Role Purpose/Business Unit:

• To perform a hybrid function covering both operational as well as operational support activities.
• To lead and coordinate Staff Cellular & Onboarding projects, strategic initiatives, governance reporting, and process improvement activities within Customer Operations.
• The function will also provide operational support on staff queries and processing.

Your responsibilities will include:

Staff Cellular and Corporate Onboarding Operational Support

• Provide specialist support for Staff Cellular and Corporate Onboarding activities, including onboarding, in-life support, offboarding, SIM and device management, complex query resolution, escalations, and benefit administration. Monitor service delivery against agreed service standards and escalate risks that may impact stakeholder experience.Project Coordination and Initiative Delivery
• Coordinate the implementation of projects, products, services, employee benefits and operational initiatives. Maintain project plans, milestones, action trackers, risks and dependencies while ensuring deliverables are completed within agreed timelines and quality standards.

Reporting, Analytics and Business Insights

• Develop and maintain operational reports, dashboards and management packs. Analyse trends relating to service performance, utilisation, billing, devices, costs and customer experience to provide insights, support decision-making and monitor service level performance.

Governance, Compliance and Stakeholder Management

• Maintain governance standards, operational documentation, audit readiness and compliance requirements. Collaborate with key stakeholders across HR, Finance, Technology, Procurement, Customer Operations and Vodacom Business to coordinate activities, communicate progress and support effective service delivery.

Continuous Improvement and Operational Excellence

• Identify opportunities to simplify processes, improve controls, enhance customer and employee experience, and increase operational efficiency.
• Support automation initiatives, maintain standard operating procedures, track improvement actions and drive resolution of root causes impacting service performance.

The ideal candidate for this role will have:

• Matric 
• + related tertiary qualifications in financial management. NQF 6 minimum, Or
• 3–5 years' experience in Customer Operations, Telecommunications, Reporting, Project Management, or Business Operations.
• Experience in project coordination and initiative management.
• Experience developing management reports and dashboards. (advantageous)
• Experience engaging with cross-functional stakeholders. 3 years + experience in Customer Care and Financial operations or a consumer-related environment
• Strong display of functioning optimally under pressure and independently under reduced monitoring

Technical Competencies

• Advanced Microsoft Excel
• Microsoft PowerPoint
• Vodacom CRM, SRM, and other workflow tools
• Initiative coordination
• Reporting and analytics
• Dashboard development
• Operational governance and controls

Business Knowledge

• Vodacom products and services
• Staff Cellular & Onboarding policies and procedures
• Customer Operations processes
• Process mapping and improvement
• Telecommunications industry knowledge

Behavioural Competencies

• Strategic thinking
• Analytical capability
• Excellent communication skills
• Stakeholder management
• Planning and organizing
• Problem solving
• Attention to detail
• Results orientation
• Adaptability and resilience

We make an impact by offering:

• Enticing incentive programs and competitive benefit packages
• Retirement funds, risk benefits, and medical aid benefits
• Cell phone and data benefits, advantages fibre connection discounts, and exclusive staff discounts offered in collaboration with partner companies

Closing date for Applications: 11 August  2026.  

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Role Purpose/Business Unit:

• We seek a highly skilled CAPEX controller to manage and coordinate the financial requirements for VSA Technology with the commercial teams responsible for investment management.
• This position is responsible for the strategic oversight, monitoring, and reporting of capital investments in accordance with the plans. The CAPEX Controller ensures that all capital expenditure projects align with organizational goals, adhere to budgetary constraints, and meet regulatory compliance standards.

Work Environment

• This role requires a high level of attention to detail, the ability to work under tight deadlines and coordinate across teams, manage demands and coordinate submissions upwards and laterally.
• The successful candidate will be an integral part of the Tech finance team and will collaborate with various departments to ensure effective CAPEX reporting, planning and governance processes.

Your responsibilities will include:

Capital Expenditure Planning

• Oversee the development and implementation of annual and long-term CAPEX plans, ensuring alignment with corporate strategies and operational objectives.
• Annual coordination and preparation of CAR submission.
• Quarterly coordination and preparation of CIRB submission.

Budgeting and Forecasting

• Collaborate with departmental heads to prepare CAPEX budgets, monitor spending against forecasts, and provide variance analysis.
• Ensuring alignment to central FP&A on key CAPEX targets and strategic plans.
• Coordination with investment planning team to drive CAPEX built in individual Tech teams.
• Project Management Support: Coordinate reporting for planning, execution, and completion of CAPEX projects, ensuring projects are delivered within financial requirements, time, and quality requirements per Technology Investment management team review and oversight.
• Fixed Asset Management: Oversee the capitalization, depreciation, and disposal of fixed assets, ensuring accurate and timely recording in financial systems.
• Financial Analysis: Coordinate detailed financial analysis of proposed CAPEX projects, including cost-benefit analysis, ROI calculations, and risk assessment, with the respective Tech FBP EHODs.
• Reporting and Communication: Prepare and present CAPEX reports to senior management, including project status, budget adherence, and forecast updates. Ensure clear communication of CAPEX performance and risks, including cash flow implications.
• Approval Process Management: Manage the CAPEX approval workflow, ensuring all expenditures are properly authorized and documented in compliance with company policies.
• Compliance and Governance: Ensure all CAPEX activities comply with relevant accounting standards, regulatory requirements, and internal controls.
• Process Improvement: Identify and implement continuous improvements in CAPEX controlling processes, leveraging technology and best practices.
• Audit Coordination: Facilitate internal and external audits related to CAPEX projects and fixed asset management, providing necessary documentation and explanations.
• Stakeholder Engagement: Liaise with cross-functional teams, including finance, operations, procurement, and engineering, to support CAPEX-related initiatives.
• Risk Management: Identify, assess, and mitigate financial and operational risks associated with CAPEX projects.

The ideal candidate for this role will have:

• Bachelor’s degree in Finance, Accounting, Business Administration, or a related field. 
• Minimum of five years experience in financial controlling, project accounting, or capital expenditure management within a medium to large organization.   
• Proficient in smartsheets, excel, Qliksense, HFM, SAP, advantageous.
• Strong understanding of accounting principles and cash flow management.
• Excellent analytical and problem-solving skills.
• Strong communication and interpersonal skills.
• Ability to work independently and as part of a team.
• Detail-oriented with a high degree of accuracy.
• Experience in Budgeting and Forecasting.
• Experience in financial and business information analysis.
• Experience in financial modelling and business partnering.

Core competencies, knowledge and experience:

• Analysing.
• Deciding and Initiating Action.
• Planning and Organising.
• Persuading and Influencing.
• Delivering Results and Meeting Customer Expectations.
• Writing and Reporting.
• Adapting and Responding to Change.
• Coping with Pressures and Setbacks.
• Presenting and Communicating Information.
• Relating and Networking.
• Applying Expertise in Technology.
• Influencing behaviour and actions of peers in line with team objectives.
• Working with People.
• Adhering to Principles and Values.
• Connecting the dots.
• Following Instructions and Procedures.
• Formulating Strategies and Concepts.
• Researching and hypothesising.
• Achieving Personal Work Goals and Objectives.
• Creating and Innovating.
• Entrepreneurial and Commercial Thinking.
• Being innovative and challenging the status quo to drive improvements.

We make an impact by offering:

• Enticing incentive programs and competitive benefit packages
• Retirement funds, risk benefits, and medical aid benefits
• Cell phone and data benefits, advantages fibre connection discounts, and exclusive staff discounts offered in collaboration with partner companies

Closing date for Applications: 7 August 2026. 

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Role Purpose/Business Unit:

• To perform engineering, architecture, optimisation, dimensioning, high level support and research of the Telco over Cloud common infrastructure. To provide support in this regard to both internal and external, local and international teams.

Your responsibilities will include:

• Detailed network architecture design, planning and implementation of all Telco over Cloud infrastructure
• Detailed network architecture design, planning and implementation of VIM/Hypervisor layer for virtualisation and containerisation
• Research, manage, scoping, specification, testing and roll out of new application, products, services and equipment on TOC infrastructure
• Manage roll out of new software as well as firmware on the TOC environment
• Co-ordinate and execute acceptance testing
• Provide High level support to internal and external customers
• Development of tools to assist within the planning and optimisation of the Core Packet Switching network
• Interface with and communicate technical concepts in a clear manner-to internal, external customers and suppliers
• Maintain Relationships with the respective vendors and divisions
• Evaluate system architecture and recommend system improvements to other engineering departments and suppliers

The ideal candidate for this role will have:

• Matric (Essential)
• A 3 year degree/diploma in Engineering, Computer Science or Electrical or equivalent qualification. (Essential)
• Minimum 3 Years’ experience in a combined Networking and telecommunications environment (Essential) 
• A minimum 1-2 years’ experience in Core Networks Elements (Essential) 
• At least 2 years proven working experience of Internet Protocol (IP) (Essential) 
• Working knowledge of virtualisation and containerisation, VMware, Fushion Sphere, OpenShift and Kubernetes desirable 
• Research, evaluation, acceptance testing and implementation of new vendors in a telecommunication environment desirable
• Minimum 1-2 years experience of GSM, GPRS/UMTS/LTE principles and protocols (Essential)
• A good knowledge and understanding of the NFV/SDN/IoT will be an added advantage
• CDN knowledge will be an added advantage

Core competencies, knowledge, and experience:

• Relevant GSM Core systems 
• GPRS/ LTE/ WiFi/ Mobile Convergence, NFV, Orchestration and SDN
• Telco over Cloud Infrastructure Design
• VIM/Hypervisor Design (KVM Openstack, VMWare, Kubernetes etc.)
• Data systems (IPv4, IPv6 Firewalls, Routers, Switches, IPLCS, Policy Control, load balances, service platforms, DNS)
• Telecommunication Industry and current government telecomm legislation as well as developments within ETSI/3GPP IETF and ITU-T
• Business Acumen/ Ethics
• MS Office
• Analytical
• Communication 
• Decision making 
• Delegating 
• Interpersonal 
• Presentation/Facilitation
• Problem solving 
• Time Management 
• Self-Management 
• Change Management  

We make an impact by offering:

• Enticing incentive programs and competitive benefit packages
• Retirement funds, risk benefits, and medical aid benefits
• Cell phone and data benefits, advantages fibre connection discounts, and exclusive staff discounts offered in collaboration with partner companies

Closing date for Applications: 08 August 2026. 

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Role Purpose/Business Unit:

• To lead the Vodacom Group Data and AI technology delivery strategy, data product delivery, platform evolution, technical delivery and shared operations across Vodacom Group markets, including M-Pesa.
• Having established the Group Data and AI platform capabilities over the past three years, the role now leads the next phase of evolution: using AI, automation and modern data engineering practices to accelerate delivery, improve operational effectiveness and scale reusable capabilities across African markets.
• Provide strategic and technical leadership for Data and AI initiatives that create incremental value across markets, including AI-enabled delivery acceleration, intelligent operations, platform evolution and the support of market-specific technology strategies aligned to Vodacom Group priorities.

Your responsibilities will include:

Data & AI Delivery Strategy & Roadmap

• Define a 3-year technical strategy and roadmap to ensure alignment with key business outcomes. Ensure technical designs are tightly aligned with the broader Technology strategy and associated golden rules.

Technology Delivery Centres of Excellence 

• Evolution of the Data & AI Technology Delivery Center of Excellence covering People, Process and Technology through leveraging and negotiating Group deals with Group SCM to drive competitive pricing and cost structure with centralised COE delivery units to ensure faster time to market, reusability, and standardisation.

Data & AI engineering 

• Own the prioritisation, delivery and lifecycle management of Data and AI use-cases and products through optimised delivery squads working in accordance with DevSecOps best practices. Ensure delivery decisions are aligned to Group priorities, market needs and measurable business value.
• Provide decision ownership for Data and AI product delivery choices, balancing strategic alignment, delivery feasibility, reusability, operational readiness and market value.
• Provide strategy support to markets across different deployment contexts, with execution support where appropriate, while ensuring consistent alignment to Group Data and AI principles and priorities.

Data & AI technology strategy 

• Lead and shape the Data and AI technology strategy across functional domains including Commercial, Network, Cybersecurity, Energy Management, CVM and Loyalty, ensuring these domains consume reusable data, AI and intelligence capabilities rather than defining the role’s primary delivery focus.

Effective Shared Operations

• Steer the evolution of DataOps, SecOps, FinOps and AIOps practices to improve operational efficiency, resilience, platform security and cost transparency across shared Data and AI services.

Data Governance Technical Leadership 

• Technical leadership in respect of the Vodafone Corporate Data Governance policy across all markets. Steer and guide data governance, data quality and related technology practices across market Data and AI environments

Strategic Data & Intelligence Evaluations 

• Provide strategic steer, guidance and leadership on Data and AI technology choices, operating models and delivery approaches across Vodacom Group markets, with the level of support tailored to each market’s technology context and maturity.

CVM & Loyalty enablement 

• Enable CVM and Loyalty business outcomes through shared Data and AI platforms, reusable intelligence capabilities and standardised technology patterns, while maintaining Data and AI as the core delivery mandate.

Efficient & Effective Financial management  

• Group Data and AI budget planning, rollout execution, supplier management, contract compilation and monitoring. Define, implement and execute cost-efficiency programmes to ensure efficient and lean operation of the Data and AI technology delivery and operations capabilities.

Effective Leadership & HR management

• Build engaged, purpose-driven, motivated and high-performing Group Data and AI delivery and operations teams to evolve established capabilities, accelerate delivery through AI and automation, and support digital transformation across markets.
• Build effective and constructive relationships with key business stakeholders and markets leaders. 

Governance, Compliance & Reporting 

• Assure Data and AI technical solutions in adherence to Vodacom policies and frameworks, including cybersecurity, data privacy, regulatory, business continuity and enterprise risk management requirements.
• Executive status & progress reporting on  Strategic Programmes tracked and monitored at Vodacom Group Steering Committees, Vodacom Product Boards, Group CIO Exco, Group CTO Technology Exco, etc.  

The ideal candidate for this role will have:

• Degree in Information Systems, BSc Computer Sciences, BSc Electrical Engineering (or similar tertiary qualification)
• 8 – 10 years management experience in a large-scale software technical delivery domain, preferably in the Data, AI and Business Intelligence domain.
• Solid understanding of cyber security, internal audit controls, practices and processes to ensure maximum quality and reduction of operational and business risks
• Experience in Data, AI, Business Intelligence and enabling CVM technical architecture, operation and delivery.
• Detailed knowledge of Data, AI, Business Intelligence and enabling CVM and Loyalty products and design methodologies.
• Detailed knowledge of Data, AI and Business Intelligence architectures, platforms and operating practices.
• Proven record of leading large scale software development factory teams.

Core competencies, knowledge and experience:

• People leadership and management of large teams, working in accordance with DevSecOps practices, aligned with Scaled Agile Framework® (SAFe®) methodologies.
• Management of large-scale complex technology evolution initiatives, specifically across Data, AI and Business Intelligence environments.
• Knowledge and proven implementation of SAFe® software development delivery practices.
• Data, AI and Business Intelligence ecosystem, tooling and product design, implementation and operational experience across varied enterprise technology environments.
• Management of technical operations in large-scale data and analytics environments, including alignment of operations to DevSecOps practices and principles.

Closing date for Applications: 12 August 2026

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Role Purpose/Business Unit:

• The core purpose of this role is to provide high quality reward & benefits guidance and support for operating companies within Vodacom Group.  The role works closely with HR and Reward teams in Vodacom Group on reward matters and core reward proceses.  The role is also the International Mobility Champion for Vodacom Group.

Your responsibilities will include:

• Responsible for monitoring Remuneration & Benefit Practices and Policies for all operating companies in Vodacom Group.
• Best practice applied as per local legal conditions; statutory & tax requirements.
• Ensure consistency with Vodacom Group and Vodafone remuneration strategy.
• Consulting, development and review of local Remuneration & Benefit practices in Operating Companies.
• Assistance with Remuneration practices, annual reward review; Short term incentive and Long term incentive schemes.
• Ensure that Reward and Human Resources practitioners in the OPCO’s have a comprehensive understanding of the Vodacom Reward Strategy and Philosophy and the underlying Reward principles guiding these.
• Reward support for key reward processes and programs.
• Support the end to end Vodacom Assignee Management process and act as the International Mobility Champion for Vodacom Group.
• Work closely with Finance to ensure that assignee costs are verified and validated and recorded accurately
• Manage the entire Vodacom Intra Africa Assignee process.
• Ensure line managers and HRBP's are fully briefed and trained where applicable on the assignee management process.
• Training and capability of the HR teams across Vodacom Group on the international mobility process and policies.
• Maintain an accurate reporting system and ensure that SAP EC records are maintained for assignees.
• Ensure that the relevant tax support for assignees is in place and act as the contact point for external tax service providers.
• Responsible for the managing all the Vodacom Group Recogntion programs.

The ideal candidate for this role will have:

• Post Matric qualification – 3 year Degree/Diploma from a recognised tertiary institution in either HR or Finance.
• 5 – 8 years sound experience in compensation management and/or data analysis.
• South African Reward Association (SARA) Global Reward Practitioner qualification would be an advantage.

Core competencies, knowledge, and experience:

• Strong numerical and advanced analytical and Excel skills.
• Excellent attention to detail.
• Ability to work effectively with cross functional teams and senior managers.
• Excellent interpersonal and communication skills – both oral and written.
• Excellent relationship and project management skills.
• Excellent influencing skills and credibility at senior level.
• Self-Starter.
• Ability to work under pressure and prioritise own work as well as that of others.
• Good working knowledge of employee tax, certain elements of corporate tax and legal compliance requirements of reward.
• Stays abreast of current trends related to the Rewards & Benefits products and services and anticipates future trends likely to have an impact on the business.
• Experience in completion and analysis of remuneration surveys available in our markets
• Experience in using HR databases and other IT systems.
• Experience in creating and implementing Reward Policies and managing the changes.
• Experience in reward and benefits in Africa would be advantageous.
• Experience in international mobility / expatriate management would be advantageous.
• Experience in job evaluation.

We make an impact by offering:

• Enticing incentive programs and competitive benefit packages
• Retirement funds, risk benefits, and medical aid benefits
• Cell phone and data benefits, advantages fibre connection discounts, and exclusive staff discounts offered in collaboration with partner companies

Closing date for Applications: 12 August 2026.