Vacancies at Fidelity Services Group

Overall Purpose of the Job:

Ensure effective completion of all administration duties pertaining the area.

Minimum qualifications and experience:

• Grade 12 or equivalent
• Excellent verbal and written communication
• Minimum of 2 years admin background
• Computer literate – MS Office
• Experience with Listener – advantageous

Main duties & Responsibilities: 

• Incumbent has to collect quotes for allocated area.
• Check that quotes are on Listener.
• Assign quotes to a technician.
• Prioritize calls to optimize travelling time for technicians.
• Schedule jobs efficiently according to capacity and geographic location (Servicing and Installations)
• Contact clients schedule appointment and confirm time (Including telephone technical bookings and control room booking sheet)
• Assist sales in booking technicians
• Voiding of Aged jobs and giving pipeline figures of installations
• Assisting JHB in sending job cards
• BNS and insurance reports
• Scheduling installations for CPT sales
• Ensure that all documents as received from OTC are handed to the Technical Manager for allocation to technicians. (Invoice stats to Technical Manager)
• Follow up on Top 20, Low Bat and Overactive list
• Resolve all queries related to scheduling immediately and escalate complications.
• Assist technicians, loading of radios and putting on test
• EHS Assistance
• Technical assistance to clients
• Follow up on all jobs with forward for scheduling the same day.
• Ensure department runs efficiently by assisting to relieve in the absence of a team member.
• Order, Issue and Control Stock / Stock Warehouse responsibilities – assist with stock take
• Assist in Technical invoicing
• Distribution of service and installation stock to Technicians.

go to method of application »

Overall purpose of the job: To complete hardware installations to the highest quality and within the required timelines. MUST COME FROM A VEHICLE TRACKING INDUSTRY.

Duties & Responsibilities:

• Complete hardware installations to the highest quality and within the required timelines
• Repair, Maintain and Installation of Tracking Systems
• Offer product support onsite and remotely
• Dealing with technical and client queries
• Assist with technical evaluations and repairs
• Management of stock and tool of trade vehicle
• Providing comprehensive feedback to internal role player

Minimum qualifications and experience:

• Matric
• Driver’s license (code B),
• Trade test in motor electrical electronics or similar preferred,
• Auto-electricians qualification advantageous,
• At least 3 years’ experience in the fitment of vehicle tracking equipment

Attributes:

• Action orientated
• Good fault finding skills
• Attention to detail
• Problem Solving
•  

go to method of application »

The main purpose of the job: To install electronic alarm and security equipment for domestic, commercial, and industrial sectors.

Qualification & experience:

• Matric or equivalent
• Minimum 5 years experience as an alarm technician
• Extensive programming, wiring, installations, and fault-finding experience

Job requirements & other attributes:

• Valid driver’s license essential
• Must be PSIRA registered (Grade C)
• Sound knowledge of DSC, FBI, CADDX, IDS, Paradox, and Telecom systems
• Knowledge of CCTV, Intercom systems, and access control advantageous
• Able to work standby as and when required

Technical duties:

• Perform alarm installations as per quotation
• Program alarm panels/system as per specifications
• Issue clients with quotes on site for additional equipment if necessary
• Plan the cable runs with the wireman
• Obtain customer codes before attending a call daily and when on Standby
• Complete handovers
• Complete invoices and job cards after every installation
• Provide feedback to Manager / Supervisor and Call Centre upon completion of a call

Performance Standards:

• Ensure that installation corresponds to Sales Rep’s quotation
• Ensure that alarms are programmed according to ADT prescribed standards
• Ensure that the correct details are quoted
• Adhere to SHE requirements at all times
• Ensure that the correct customer details are obtained prior to attending the call
• Ensure that handovers, invoices, and job cards are completed accurately and within prescribed standards
• Ensure that feedback is provided timeously to the relevant parties

General Duties:

• Download cites every morning
• Keep stock up to date and assist storeman with stock take
• Keep the company vehicle clean
• Submit petrol slips

Performance Standards:

• Ensure that stock is up to date at
• Ensure that stock is up to date at all times and report any discrepancies
• Ensure that the company vehicle is clean at all times
• Ensure that petrol slips are submitted weekly

Competencies (Technical & Behavioural):

• Action Oriented
• Priority setting
• Customer Focus
• Planning
• Interpersonal savvy
• Approachability
• Functional / Technical Skills
• Delegation
• Integrity and Trust
• Informing

Internal clients:

• Installations
• Servicing
• Investigations
• Operations
• Technical Trainer

External clients:

• FADT customers
• Suppliers

go to method of application »

Reporting to: Technical Manager

The main purpose of the job: To install electronic alarm and security equipment for domestic, commercial, and industrial sectors.

Qualification & experience:

• Matric or equivalent
• Minimum 5 years experience as an alarm technician
• Extensive programming, wiring, installations, and fault-finding experience

Job requirements & other attributes:

• Valid driver’s license essential
• Must be PSIRA registered (Grade C)
• Sound knowledge of DSC, FBI, CADDX, IDS, Paradox, and Telecom systems
• Knowledge of CCTV, Intercom systems, and access control advantageous
• Able to work standby as and when required

Technical duties:

• Perform alarm installations as per quotation
• Program alarm panels/system as per specifications
• Issue clients with quotes on site for additional equipment if necessary
• Plan the cable runs with the wireman
• Obtain customer codes before attending a call daily and when on Standby
• Complete handovers
• Complete invoices and job cards after every installation
• Provide feedback to Manager / Supervisor and Call Centre upon completion of a call

Performance Standards:

• Ensure that installation corresponds to Sales Rep’s quotation
• Ensure that alarms are programmed according to ADT prescribed standards
• Ensure that the correct details are quoted
• Adhere to SHE requirements at all times
• Ensure that the correct customer details are obtained prior to attending the call
• Ensure that handovers, invoices, and job cards are completed accurately and within prescribed standards
• Ensure that feedback is provided timeously to the relevant parties

General Duties:

• Download cites every morning
• Keep stock up to date and assist storeman with stock take
• Keep the company vehicle clean
• Submit petrol slips

Performance Standards:

• Ensure that stock is up to date at
• Ensure that stock is up to date at all times and report any discrepancies
• Ensure that the company vehicle is clean at all times
• Ensure that petrol slips are submitted weekly

Competencies (Technical & Behavioural):

• Action Oriented
• Priority setting
• Customer Focus
• Planning
• Interpersonal savvy
• Approachability
• Functional / Technical Skills
• Delegation
• Integrity and Trust
• Informing

Internal clients:

• Installations
• Servicing
• Investigations
• Operations
• Technical Trainer

External clients:

• FADT customers
• Suppliers