Fidelity Services Group is Southern Africa's largest integrated security solutions provider and the industry leader in protection innovation. Excellence in service delivery and implementation are fundamental to our impressive track record. By keeping abreast of the latest trends and technological developments globally, and continuously evolving and in...
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Overall Purpose of the Job:
Ensure effective completion of all administration duties pertaining the area.
Minimum qualifications and experience:
- Grade 12 or equivalent
- Excellent verbal and written communication
- Minimum of 2 years admin background
- Computer literate – MS Office
- Experience with Listener – advantageous
Main duties & Responsibilities:
- Incumbent has to collect quotes for allocated area.
- Check that quotes are on Listener.
- Assign quotes to a technician.
- Prioritize calls to optimize travelling time for technicians.
- Schedule jobs efficiently according to capacity and geographic location (Servicing and Installations)
- Contact clients schedule appointment and confirm time (Including telephone technical bookings and control room booking sheet)
- Assist sales in booking technicians
- Voiding of Aged jobs and giving pipeline figures of installations
- Assisting JHB in sending job cards
- BNS and insurance reports
- Scheduling installations for CPT sales
- Ensure that all documents as received from OTC are handed to the Technical Manager for allocation to technicians. (Invoice stats to Technical Manager)
- Follow up on Top 20, Low Bat and Overactive list
- Resolve all queries related to scheduling immediately and escalate complications.
- Assist technicians, loading of radios and putting on test
- EHS Assistance
- Technical assistance to clients
- Follow up on all jobs with forward for scheduling the same day.
- Ensure department runs efficiently by assisting to relieve in the absence of a team member.
- Order, Issue and Control Stock / Stock Warehouse responsibilities – assist with stock take
- Assist in Technical invoicing
- Distribution of service and installation stock to Technicians.
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Overall purpose of the job: To complete hardware installations to the highest quality and within the required timelines. MUST COME FROM A VEHICLE TRACKING INDUSTRY.
Duties & Responsibilities:
- Complete hardware installations to the highest quality and within the required timelines
- Repair, Maintain and Installation of Tracking Systems
- Offer product support onsite and remotely
- Dealing with technical and client queries
- Assist with technical evaluations and repairs
- Management of stock and tool of trade vehicle
- Providing comprehensive feedback to internal role player
Minimum qualifications and experience:
- Matric
- Driver’s license (code B),
- Trade test in motor electrical electronics or similar preferred,
- Auto-electricians qualification advantageous,
- At least 3 years’ experience in the fitment of vehicle tracking equipment
Attributes:
- Action orientated
- Good fault finding skills
- Attention to detail
- Problem Solving
-
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The main purpose of the job: To install electronic alarm and security equipment for domestic, commercial, and industrial sectors.
Qualification & experience:
- Matric or equivalent
- Minimum 5 years experience as an alarm technician
- Extensive programming, wiring, installations, and fault-finding experience
Job requirements & other attributes:
- Valid driver’s license essential
- Must be PSIRA registered (Grade C)
- Sound knowledge of DSC, FBI, CADDX, IDS, Paradox, and Telecom systems
- Knowledge of CCTV, Intercom systems, and access control advantageous
- Able to work standby as and when required
Technical duties:
- Perform alarm installations as per quotation
- Program alarm panels/system as per specifications
- Issue clients with quotes on site for additional equipment if necessary
- Plan the cable runs with the wireman
- Obtain customer codes before attending a call daily and when on Standby
- Complete handovers
- Complete invoices and job cards after every installation
- Provide feedback to Manager / Supervisor and Call Centre upon completion of a call
Performance Standards:
- Ensure that installation corresponds to Sales Rep’s quotation
- Ensure that alarms are programmed according to ADT prescribed standards
- Ensure that the correct details are quoted
- Adhere to SHE requirements at all times
- Ensure that the correct customer details are obtained prior to attending the call
- Ensure that handovers, invoices, and job cards are completed accurately and within prescribed standards
- Ensure that feedback is provided timeously to the relevant parties
General Duties:
- Download cites every morning
- Keep stock up to date and assist storeman with stock take
- Keep the company vehicle clean
- Submit petrol slips
Performance Standards:
- Ensure that stock is up to date at
- Ensure that stock is up to date at all times and report any discrepancies
- Ensure that the company vehicle is clean at all times
- Ensure that petrol slips are submitted weekly
Competencies (Technical & Behavioural):
- Action Oriented
- Priority setting
- Customer Focus
- Planning
- Interpersonal savvy
- Approachability
- Functional / Technical Skills
- Delegation
- Integrity and Trust
- Informing
Internal clients:
- Installations
- Servicing
- Investigations
- Operations
- Technical Trainer
External clients:
go to method of application »
Reporting to: Technical Manager
The main purpose of the job: To install electronic alarm and security equipment for domestic, commercial, and industrial sectors.
Qualification & experience:
- Matric or equivalent
- Minimum 5 years experience as an alarm technician
- Extensive programming, wiring, installations, and fault-finding experience
Job requirements & other attributes:
- Valid driver’s license essential
- Must be PSIRA registered (Grade C)
- Sound knowledge of DSC, FBI, CADDX, IDS, Paradox, and Telecom systems
- Knowledge of CCTV, Intercom systems, and access control advantageous
- Able to work standby as and when required
Technical duties:
- Perform alarm installations as per quotation
- Program alarm panels/system as per specifications
- Issue clients with quotes on site for additional equipment if necessary
- Plan the cable runs with the wireman
- Obtain customer codes before attending a call daily and when on Standby
- Complete handovers
- Complete invoices and job cards after every installation
- Provide feedback to Manager / Supervisor and Call Centre upon completion of a call
Performance Standards:
- Ensure that installation corresponds to Sales Rep’s quotation
- Ensure that alarms are programmed according to ADT prescribed standards
- Ensure that the correct details are quoted
- Adhere to SHE requirements at all times
- Ensure that the correct customer details are obtained prior to attending the call
- Ensure that handovers, invoices, and job cards are completed accurately and within prescribed standards
- Ensure that feedback is provided timeously to the relevant parties
General Duties:
- Download cites every morning
- Keep stock up to date and assist storeman with stock take
- Keep the company vehicle clean
- Submit petrol slips
Performance Standards:
- Ensure that stock is up to date at
- Ensure that stock is up to date at all times and report any discrepancies
- Ensure that the company vehicle is clean at all times
- Ensure that petrol slips are submitted weekly
Competencies (Technical & Behavioural):
- Action Oriented
- Priority setting
- Customer Focus
- Planning
- Interpersonal savvy
- Approachability
- Functional / Technical Skills
- Delegation
- Integrity and Trust
- Informing
Internal clients:
- Installations
- Servicing
- Investigations
- Operations
- Technical Trainer
External clients:
Method of Application
Use the link(s) below to apply on company website.
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