Vacancies at Huntswood

Job description:

• Do you have a passion for travel and a talent for delivering a consistent celebrity service?  If so, we would love to have you on our team as a Customer Service Advisor. As a Customer Operations Advisor, you will be handling inquiries via phone, live chat, social media, and email. You will work in a fast-paced contact centre environment, where we want you to be truly passionate about travel and have an unrivalled desire to become the expert in your field. You will use this knowledge and expertise to build positive relationships with our customers.

Key accountabilities

Customer Service Excellence

• Delivering world-class service to our customers, ensuring first-time resolution regardless of the contact method.
• Handling customer interactions throughout their entire
• Journey—from searching for holidays to post-travel follow-up.
• Building long-lasting relationships with customers to drive satisfaction and sales results.
• Supporting Customer Service Agents with package sale conversions and stepping in when needed for customer service issues.

Problem solving and Expertise

• Fully understanding our ways of working to confidently problem-solve on the spot and provide expert advice to customers.
• Continuously learning and sharing expertise with customers and colleagues to design exceptional holiday experiences.
• Proactively providing feedback and making recommendations to improve processes and customer experiences.

Adaptability and multi-tasking

• Ability to multi-task and thrive in a fast-paced, ever-changing environment

Skills, know-how and experience:

• At least 6 months of experience in a travel sales role.
• Positive can-do attitude.
• Experience of working in a service environment.
• Strong passion for continued learning.
• Drive for achieving results.
• Strong IT skills and the ability to use multiple systems at one time.
• Enthusiastic self-starter
• Ability to multi-task and prioritise
   

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Job Description

• We are seeking a skilled Business Intelligence Analyst to transform data into actionable insights that drive strategic and operational decision-making. The ideal candidate will be strong in data querying, analytics, and visualization, with hands-on experience using modern cloud data platforms and BI tools.

Job Responsibilities

• Design, develop, and maintain interactive dashboards and reports using Tableau
• Write complex and optimized SQL queries to extract and transform data from Snowflake and other data sources
• Use Python for data analysis, automation, statistical exploration, and advanced transformations
• Build and maintain scalable data pipelines and transformations using Databricks
• Partner with business stakeholders to understand requirements and translate them into analytical solutions
• Perform data validation, quality checks, and reconciliation to ensure reporting accuracy
• Analyze trends, patterns, and key drivers to support business performance and strategic initiatives
• Document data models, metrics definitions, and BI solutions to ensure transparency and reuse
• Support ad-hoc analysis and data investigations as required

Experience and skills required

• Strong proficiency in SQL (advanced joins, window functions, performance tuning)
• Experience with Python (Pandas, NumPy, Jupyter, or similar libraries)
• Hands-on experience building dashboards and reports in Tableau
• Practical experience using Databricks for data processing and analytics
• Experience working with Snowflake as a cloud data warehouse
• Solid understanding of data modeling, star schemas, and analytical datasets
• Ability to communicate insights clearly to both technical and non-technical audiences
• Strong problem-solving and analytical thinking skills

Qualification

• BCom degree or studying towards one (a must)