Vacancies at Komatsu Mining

Key Job Responsibilities

• Lead the formulation and implementation of the Customer Training development strategy, aligning it with changing customer demands, company goals, and service excellence;
• Develop and lead the Customer Training Centre to meet the evolving needs of both customers and internal staff;
• Take ownership of the Customer Training budget, ensuring cost control and effective allocation of resources;
• Manage and coordinate the upgrading of training materials, lesson plans, and simulators in compliance with SAQA requirements;
• Drive the development and timely delivery of new training content to ensure minimal disruption to customer operations;
• Plan and manage Specialised training classes requested by customers outside of the standard training schedule;
• Championing the transformation of Customer Training into a self-sustaining, value-adding function;
• Maintain and ensure ongoing compliance with ISO standards and SAQA accreditation requirements;
• Collaborate with internal and external stakeholders, including customers, industry bodies, SETA, and other regulatory entities;
• Provide leadership and guidance to team members.

Qualifications/Requirements

• Technical qualification (e.g., Mechanical, Electrical, Mining, or related engineering discipline) – essential;
• Diploma/certificate  in Training & Development, Human Resources, or a related field is an added advantage;
• Certified Skills Development Facilitator;
• Minimum 5 years’ experience in technical or operator training, with curriculum development exposure with minimum 3 years in a supervisory or management role within a technical training environment;
• Industry experience in surface or underground mining, engineering, or OEM product training (preferred);
• Advanced report writing and excellent presentation skills;
• Valid driver’s license and reliable transport.

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Job Duties and Responsibilities

System Troubleshooting 

• Problem solve IntelliMine® application errors applying trouble shooting techniques to verify user system functionality

Training Support 

• Enhance customer competencies by providing training and support to develop client skills that enable optimal product usage that will generate profitable revenues for MMSA.
• Provides assistance to Sales staff in the generation of training quotes and proposals

Customer Support 

• Provide high quality professional training support for customers across all Modular products developing procedures and standards for customer sites. 

Technical Support   

• Provide dispatch operational direction to internal and external Customers during deployment of new systems and products by providing best practice training standards and procedures

Training delivery 

• Develop training modules by creating documentation, audio visual and other tools to enable the delivery of professional training to generate profitable for MMSA revenue.

Safety 

• Adheres to safe working practices both on-site and in the office, considers the safety of self and others, reports safety incidences or unsafe working practices, appropriately assesses risks and reports/remedies unsafe working conditions.

Training

• Mentoring Assists in the development of more junior trainers, provides feedback on their performance. Provides training and guidance to others within the office on the functionality of Modular products.

Required Skills

• Relevant Tertiary Degree
• 3 Years’ experience in training on Modular products and services    
• 3 Years’ experience in the development and delivery of training packages   
• 3 Years’ experience in mining operations    
• Second language an advantage   
• Previous truck dispatching experience highly desirable with Modular product or similar